What 466 owners told NHTSA about the 2011 Ford Mustang Mach-e

TL* THE CONTACT OWNS A 2011 FORD MUSTANG THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (PENSKE FORD LOCATED AT 8970 LA MESA BLVD CA 91942) AND WAS INFORMED THAT THE PARTS WERE ON BACKORDER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (ELDER FORD OF TAMPA, 9560 N FLORIDA AVE, TAMPA, FL 33612, (813) 321-1234) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TAKATA RECALL STILL HAVEN'T RECEIVED NOTIFICATION THAT THE PASSENGER AIR BAGS CAN BE FIXED.

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"TAKATA RECALL" THE RECALL IS WELL OVER A YEAR OLD. STILL NO FIX.

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TAKATA RECALL : THE FIRST RECALL FOR THE DRIVERS SIDE AIR BAG WAS ISSUED AROUND MAY OF 2015 AND FINALLY PARTS ARRIVED TO COMPLETE THE RECALL AROUND MAY-JUNE 2016. WITHIN WEEKS OF THAT TIME A SECOND RECALL WAS RECEIVED FOR THE PASSENGER SIDE AIR BAG WHICH IS NOW DATED 6/1/2016. IT HAS NOW BEEN OVER A YEAR AND NO UPDATE FOR THIS CURRENT RECALL AND FORD WILL NOT GRANT A LOANER VEHICLE UNTIL THE REPAIR IS MADE. MY WIFE WILL NOT RIDE IN THE VEHICLE UNTIL THE RECALL HAS BEEN COMPLETED AND OVER 1 YEAR FOR A SAFETY RECALL SEEMS VERY IRRESPONSIBLE. PLEASE HELP GET MY WIFE BACK INTO MY AUTOMOBILE. I LIVE IN ORLANDO FLORIDA WHERE HEAT AND HUMIDITY ARE ALSO CONSIDERED TO BE FACTORS IN THE AIR BAG FAILURES.

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TL* THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CONTACTED THE WALKER FORD DEALER AT (727) 450-4250 AND THEY CONFIRMED THE PARTS WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND INFORMED THE CONTACT NHTSA STATED THE VEHICLE WAS SAFE TO DRIVE. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES. THE VIN TOOL CONFIRM PART NOT YET AVAILABLE. UPDATED 11/03/17*LJ THE CONSUMER STATED THE DRIVER'S AIGBAG WAS REPLACED. THE PATS WERE STILL UNAVAILABLE FOR THE PASSENGER'S SIDE AIR BAG. *JS

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TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE MAC HAIK FORD DEALER WAS CONTACTED LOCATED IN PASDENA, TX, PHONE NUMBER: 844-329-5353 AND CONFIRMED THAT THE RECALL PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 08/24/17*LJ *JS

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2011 FORD MUSTANG. CONSUMER WRITES IN REGARDS TO DRIVER SIDE AIRBAG ISSUES. *LD THE CONSUMER STATED THE DRIVER'S SIDE AIRBAG WAS REPAIRED UNDER RECALL BUT, THE AIR BAG AND HARNESS WERE FAULTY. THE MANUFACTURER DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS OUT OF WARRANTY. UPDATED 06/20/2017*JS

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TAKATA RECALL. THIS PROBLEM IS UNEXCEPTABLE I HAVE BEEN WAITING FOR MORE THAN A YEAR FOR THE PASSENGER AIR BAG RECALL. I HAVE A SMALL CHILD THAT HAS TO USE THAT SEAT ON A DAILY DRIVE. I CANNOT BELEAVE THAT FORD IS ALLOWED TO SELL NEW CARS THAT HAVE THE LATEST NEW AIR BAGS BUT I HAVE TO ENDANGER THE LIFE OF A SMALL CHILD EVERY TIME I PUT THEM IN THE SEAT. THIS RECALL NEEDS TO HAVE A HIGHEST PRIORITY THAT CAN BE GIVEN THERE IS NO EXCUSE FOR A MODERN CAR COMPANY NOT TO FIX ALL CARS INVOLVED BEFORE THEY CAN SELL ANY NEW ONES. FORD DOES NOT WANT ME AS A GRANDFATHER THAT HAS LOST A LOVED ONE BECUSE IT PUTS NEW CAR SALES OVER THE SAFTIEY OF ONE THAT THEY HAVE ALLREADY SOLD AND COLLECTED THE PROFFIT ON. THE NHTSA NEEDS TO PUT PRESSURE ON THEM TO FIX THE CLAYMORE MINE!!!!! THAT IS IN MY DASH.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER DID NOT KNOW WHEN THE PARTS WOULD ARRIVE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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BEEN WAITING 2 YEARS FOR PASSENGER AIRBAG REPLACEMENT. DRIVER'S SIDE WAS REPLACED. ??? MUSTANG CONVERTIBLE HAUL THE KIDS DAILY FROM SCHOOL 10 YEARS OLD RECALL WAITING

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TL* THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TAKATA RECALL: IT HAS BEEN 8 MONTHS SINCE THE RECALL ON MY VEHICLE REGARDING THE PASSENGER SIDE AIRBAG WAS PUBLISHED. SINCE THAT TIME, I HAVE NOT TRANSPORTED ANYONE ON THE PASSENGER SIDE OF THE CAR FEARING FOR THEIR SAFETY. THIS HAS CREATED A LARGE BURDEN ON MY FAMILY AS THE VEHICLE CAN NO LONGER TRANSPORT MY WIFE AND TWO YEAR OLD CHILD. THE RECALL HAS LASTED SO LONG THAT I MADE THE DECISION TO SELL THE CAR. TWO DEALERSHIPS (INCLUDING A FORD DEALER) REFUSED TO PURCHASE DUE TO THE RECALL ON THE GROUNDS THAT THEY WILL BE UNABLE TO SELL IT WHILE THE RECALL IS IN EFFECT. NO PRIVATE SALE OFFER COMES CLOSE TO THE VEHICLE'S BLUE BOOK VALUE DISCLOSING THE VEHICLE'S CONDITION. I AM LEFT WITH THE CHOICE OF TRANSPORTING MY FAMILY IN AN UNSAFE VEHICLE OR TAKING A LOSS OF SEVERAL THOUSAND DOLLARS AND PURCHASING ANOTHER VEHICLE WHICH, DUE TO THE SITUATION,I WILL STRUGGLE TO AFFORD. MY CHOICE IS CLEAR AS I WILL NOT SACRIFICE THE SAFETY OF MY FAMILY, BUT THIS SITUATION IS COMPLETELY UNSATISFACTORY AS NO SAFETY RECALL SHOULD TAKE THE BETTER PART OF A YEAR (AND COUNTING) TO IMPLEMENT.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS). THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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"TAKATA RECALL", CAR WAS INVOLVED IN ACCIDENT ON NOVEMBER 3, 2016. CAR WAS BROUGHT IMMEDIATELY TO BODY SHOP FOR REPAIR. ONCE BODY SHOP RECEIVED CAR, THE DRIVER (STEERING WHEEL) AIR BAG WAS ORDERED AT FORD. GEICO, MY INSURANCE COMPANY NOTIFIED ME ON DECEMBER 3, 2016 THAT THEY WILL NO LONGER COVER MY RENTAL CAR EXPENSE SINCE ITS THE FAULT OF THE CAR MANUFACTURER WHY THE AIR BAG IS NOT AVAILABLE. SO IN ORDER TO AVOID LOOSING MY JOB I HAVE TO PAY $26/DAY FOR THE RENTAL CAR. I HAVE HAD TO PAY OVER $500 JUST FOR THE 20 DAYS I HAVE HAD THE RENTAL CAR. I CALLED FORD CUSTOMER SERVICE AND THEY TOLD ME THEY WILL NOT COVER THE COST OF MY RENTAL CAR AND THEY ARE VERY SORRY I AM INCONVENIENCED. THIS IS TOTALLY UNACCEPTABLE, THIS CAR WAS PURCHASED FOR OVER $65,000 IN 2011 AS IT IS A SHELBY COBRA GT500 CONVERTIBLE. IT IS ONE THING IF FORD COULD PROVIDE ME WITH AN ESTIMATED DATE BUT THEY HAVE NOT PROVIDED ME WITH ANY DATE SO FAR. I CANNOT AFFORD WHAT I ALREADY PAID FOR THE RENTAL CAR NOT EVEN THINKING OF HOW MANY MORE DAYS I WILL HAVE TO PAY FOR THE RENTAL UNTIL FORD CAN PROVIDE ME WITH AN AIRBAG. PLEASE HELP ME IN ANY WAY POSSIBLE. THANK YOU!!!!

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TAKATA RECALL I HAD MY CAR AT THE DEALERSHIP RECENTLY TO DO NECESSARY REPAIRS TO THE DRIVER SIDE AIRBAG, THERE IS STILL AN ACTIVE RECALL FOR THE PASSENGER SIDE AIRBAG THAT THEY ARE STILL WAITING ON PARTS FOR. SO ANYWAY I REAR ENDED A VEHICLE WHILE STUCK IN SLOW MOVING RUSH HOUR TRAFFIC ON I35 N IN AUSTIN TX. THIS HAPPENED AFTER THEY HAD WORKED ON MY DRIVER SIDE AIRBAG. I WAS NOT MOVING FASTER THAN 10MPH AND THE COLLISION IMPACT DID VERY MINIMAL DAMAGE TO MY VEHICLE AND THE OTHER DRIVER'S VEHICLE. SINCE IT WAS BUMPER TO BUMPER RUSH HOUR TRAFFIC ON A MAJOR HIGHWAY WE COULD NOT BE BOTHERED WITH WAITING FOR A POLICE REPORT. LIKE I SAID THE DAMAGE WAS MINIMAL BUT THE ACCIDENT DID CAUSE MY AIRBAG TO DEPLOY, WHICH DID CAUSE MINOR BURN INJURIES ON MY HANDS AND ARMS. THIS IS THE MOST MILD TRAFFIC ACCIDENT I HAVE EXPERIENCED IN MY LIFETIME YET IT IS IS THE FIRST TIME I HAVE ACTUALLY SEEN AN AIRBAG DEPLOY, WHICH IS WHY I BELIEVE THERE MAY HAVE BEEN FLAWS WITH THE REPAIR JOB OR THE AIRBAG HAD MALFUNCTIONED. I HAVE ATTEMPTED NUMEROUS TIMES TO GET THE DEALERSHIP TO ADDRESS THIS ISSUE AND I HAVE NOT HAD ANY LUCK. THEY KEEP SAYING THEY ALREADY FIXED IT AND I AM GOING TO HAVE TO PAY FOR THIS OUT OF POCKET BECAUSE MY INSURANCE ALSO WILL NOT COVER THE COST OF REPLACING MY AIRBAG. SO RIGHT NOW I AM CONTINUING TO DRIVE AROUND WITH A DEPLOYED AIRBAG AND MY INSPECTION IS CURRENTLY PAST DUE. SO I HAVE BEEN TOLD THAT MY VEHICLE NEEDS TO BE INSPECTED TO SEE IF THE AIRBAG RECALL REPAIR WORK THAT WAS DONE WAS FAULTY OR INCOMPLETE AND MOST LIKELY WHAT CAUSED MY AIRBAG TO DEPLOY UNNECESSARILY.

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TAKATA RECALL: I WAS DRIVING IN RUSH HOUR TRAFFIC ON IH35 NORTH AND I ACCIDENTALLY REAR ENDED A VEHICLE TRYING TO GET ON THE EXIT RAMP. THE IMPACT WAS PRETTY MILD BECAUSE NO ONE WAS MOVING FASTER THAN 5-10 MPH. THE DAMAGE ON BOTH VEHICLES WAS MINIMAL AND BARELY NOTICEABLE BUT THE AIRBAG ON MY DRIVER SIDE DID DEPLOY. I HAD BROUGHT MY VEHICLE TO THE DEALERSHIP AS PART OF A SAFETY RECALL BEFORE THIS ACCIDENT. I HIGHLY SUSPECT THAT THE AIRBAG MAY HAVE DEPLOYED UNNECESSARILY OR DUE TO SOME FLAW IN THE REPAIR JOB. I HAVE ATTEMPTED TO BRING MY CAR TO THE DEALERSHIP AND UPON SEEING THE AIRBAG DEPLOYED, MOST OF THE SERVICE PEOPLE START TALKING ABOUT HOW MUCH IT IS GOING TO COST TO FIX IT. I HAVE A SAFETY RECALL LETTER FROM FORD ASSURING ME THAT I SHOULD BE ABLE TO HAVE THIS FIXED PROMPTLY AND FREE OF CHARGE. I HAVE BEEN IN SEVERAL CAR ACCIDENTS, MUCH MORE SEVEREIMPACTS THAN THIS ONE BUT THIS WAS THE FIRST TIME I HAVE EVER SEEN MY CAR'S AIRBAG DEPLOY, AND THE LETTER I HAVE DOES WARN ME THAT IT COULD POSSIBLY DEPLOY ABNORMALLY.

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I WAS RECENTLY IN A WRECK AND THE AIRBAGS DEPLOYED. MY CAR IS STUCK AT THE BODY SHOP BECAUSE THEY CAN NOT GET AN AIRBAG FOR IT. MY INSURANCE ON MY RENTAL CAR WILL BE UP IN 2 WEEKS, THE CAR WOULD HAVE BEEN FIXED ALREADY IT JUST HAD MINOR FRONT END DAMAGE AND THE WINDSHIELD CRACK DUE TO THE AIRBAG AND THE AIRBAG INJURED MY RIGHT ARM. IT NEVER SHOULD DEPLOYED IN THE FIRST PLACE THE IMPACT WAS NOT EVEN THAT SEVERE. I HAVE CONTACTED FORD MULTIPLE TIMES AND THEY NEVER GET BACK WITH ME THIS IS BEGINNING TO GET VERY FRUSTRATING. MY CAR IS EASILY REPAIRABLE BUT ITS JUST SETTING THERE BECAUSE OF NO AIRBAG. SOME HELP IN THIS MATTER WOULD BE APPRECIATED THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR FOR AN EXTENDED PERIOD OF TIME. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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TAKATA RECALL: FORD REQUIRES THE CAR 1 WK TO MAKE THE REPAIR AND DOES NOT PROVIDE ANY RENTAL CAR SUBSTITUTE, SO THE REPAIR CANNOT BE COMPLETED PROPERLY!!

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TL* THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V319000 (AIR BAGS) AND 16V384000 (AIR BAGS) HOWEVER, THE PARTS FOR THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT AND VIN TOOL CONFIRMS REMEDY NOT YET FOUND. UPDATED 09/06/16*LJ ACCORDING TO THE INVOICE, THE DRIER'S SIDE AIR BAG INFLATOR WAS REPLACED. UPDATED 0908/16.*JB

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TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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TL* THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER, THE REMEDY WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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