What 466 owners told NHTSA about the 2011 Ford Mustang Coupe

TL* THE CONTACT'S WIFE OWNED A 2011 FORD MUSTANG. THE CONTACT STATED THAT WHILE HIS WIFE DRIVING AT 30 MPH, ANOTHER VEHICLE RAN A STOP SIGN AND HIT HER ON THE FRONT DRIVER SIDE PILLAR. THE AIR BAG DID NOT DEPLOY. THE CONTACT TOOK HIS WIFE TO THE HOSPITAL WHERE SHE SUFFERED A CONCUSSION AND TWO HERNIATED DISCS; IT WAS UNKNOWN IF THE OTHER DRIVER SUSTAINED INJURIES. A POLICE REPORT WAS FILED (#159951319-M). THE VEHICLE WAS TOWED TO A TOW LOT AND WAS DEEMED DESTROYED. THE VEHICLE REMAINED UNDER INVESTIGATION. THE DEALER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE MANUFACTURER HAD BEEN NOTIFIED BUT HAD NOT OFFERED ANY ASSISTANCE. THE CONTACT MENTIONED THAT THE AIR BAGS WERE REPLACED IN DECEMBER OF 2018 UNDER A RECALL. THE FAILURE MILEAGE WAS 101,105.

NHTSA ODI 11300699

TL* THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT WITHOUT WARNING, THE DRIVER'S SIDE, AND PASSENGER'S SIDE FRONTAL AIR BAGS ALONG WITH THE SIDE CURTAIN AIR BAGS DEPLOYED INDEPENDENTLY. THERE WERE INJURIES SUSTAINED IN THE DEPLOYMENT DUE TO THE CONTACT PLACING HER HAND BEFORE HER FACE. MEDICAL ATTENTION WAS NOT SOUGHT. THE VEHICLE WAS TAKEN TO NALLEY FORD SANDY SPRINGS (7555 ROSWELL RD, ATLANTA, GA 30350, (678) 809-5711) TO BE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS) HOWEVER, THE DEALER DECLINED TO REPAIR THE VEHICLE, STATING THAT THE AIR BAGS WERE ALREADY DEPLOYED. ADDITIONALLY, THE VEHICLE HAD BEEN REPAIRED UNDER RECALL CAMPAIGN NUMBER: 15V319000 (AIR BAGS). THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 118,000.

NHTSA ODI 11235112

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD MUSTANG. WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO STOP THE VEHICLE. AS A RESULT, THE CONTACT REAR ENDED ANOTHER VEHICLE. THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE CHEST, STERNUM, AND BACK, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A TOWING FACILITY. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TR

NHTSA ODI 11048633

"TAKATA RECALL", CAR WAS INVOLVED IN ACCIDENT ON NOVEMBER 3, 2016. CAR WAS BROUGHT IMMEDIATELY TO BODY SHOP FOR REPAIR. ONCE BODY SHOP RECEIVED CAR, THE DRIVER (STEERING WHEEL) AIR BAG WAS ORDERED AT FORD. GEICO, MY INSURANCE COMPANY NOTIFIED ME ON DECEMBER 3, 2016 THAT THEY WILL NO LONGER COVER MY RENTAL CAR EXPENSE SINCE ITS THE FAULT OF THE CAR MANUFACTURER WHY THE AIR BAG IS NOT AVAILABLE. SO IN ORDER TO AVOID LOOSING MY JOB I HAVE TO PAY $26/DAY FOR THE RENTAL CAR. I HAVE HAD TO PAY OVER $500 JUST FOR THE 20 DAYS I HAVE HAD THE RENTAL CAR. I CALLED FORD CUSTOMER SERVICE AND THEY TOLD ME THEY WILL NOT COVER THE COST OF MY RENTAL CAR AND THEY ARE VERY SORRY I AM INCONVENIENCED. THIS IS TOTALLY UNACCEPTABLE, THIS CAR WAS PURCHASED FOR OVER $65,000 IN 2011 AS IT IS A SHELBY COBRA GT500 CONVERTIBLE. IT IS ONE THING IF FORD COULD PROVIDE ME WITH AN ESTIMATED DATE BUT THEY HAVE NOT PROVIDED ME WITH ANY DATE SO FAR. I CANNOT AFFORD WHAT I ALREADY PAID FOR THE RENTAL CAR NOT EVEN THINKING OF HOW MANY MORE DAYS I WILL HAVE TO PAY FOR THE RENTAL UNTIL FORD CAN PROVIDE ME WITH AN AIRBAG. PLEASE HELP ME IN ANY WAY POSSIBLE. THANK YOU!!!!

NHTSA ODI 10937340

TAKATA RECALL I HAD MY CAR AT THE DEALERSHIP RECENTLY TO DO NECESSARY REPAIRS TO THE DRIVER SIDE AIRBAG, THERE IS STILL AN ACTIVE RECALL FOR THE PASSENGER SIDE AIRBAG THAT THEY ARE STILL WAITING ON PARTS FOR. SO ANYWAY I REAR ENDED A VEHICLE WHILE STUCK IN SLOW MOVING RUSH HOUR TRAFFIC ON I35 N IN AUSTIN TX. THIS HAPPENED AFTER THEY HAD WORKED ON MY DRIVER SIDE AIRBAG. I WAS NOT MOVING FASTER THAN 10MPH AND THE COLLISION IMPACT DID VERY MINIMAL DAMAGE TO MY VEHICLE AND THE OTHER DRIVER'S VEHICLE. SINCE IT WAS BUMPER TO BUMPER RUSH HOUR TRAFFIC ON A MAJOR HIGHWAY WE COULD NOT BE BOTHERED WITH WAITING FOR A POLICE REPORT. LIKE I SAID THE DAMAGE WAS MINIMAL BUT THE ACCIDENT DID CAUSE MY AIRBAG TO DEPLOY, WHICH DID CAUSE MINOR BURN INJURIES ON MY HANDS AND ARMS. THIS IS THE MOST MILD TRAFFIC ACCIDENT I HAVE EXPERIENCED IN MY LIFETIME YET IT IS IS THE FIRST TIME I HAVE ACTUALLY SEEN AN AIRBAG DEPLOY, WHICH IS WHY I BELIEVE THERE MAY HAVE BEEN FLAWS WITH THE REPAIR JOB OR THE AIRBAG HAD MALFUNCTIONED. I HAVE ATTEMPTED NUMEROUS TIMES TO GET THE DEALERSHIP TO ADDRESS THIS ISSUE AND I HAVE NOT HAD ANY LUCK. THEY KEEP SAYING THEY ALREADY FIXED IT AND I AM GOING TO HAVE TO PAY FOR THIS OUT OF POCKET BECAUSE MY INSURANCE ALSO WILL NOT COVER THE COST OF REPLACING MY AIRBAG. SO RIGHT NOW I AM CONTINUING TO DRIVE AROUND WITH A DEPLOYED AIRBAG AND MY INSPECTION IS CURRENTLY PAST DUE. SO I HAVE BEEN TOLD THAT MY VEHICLE NEEDS TO BE INSPECTED TO SEE IF THE AIRBAG RECALL REPAIR WORK THAT WAS DONE WAS FAULTY OR INCOMPLETE AND MOST LIKELY WHAT CAUSED MY AIRBAG TO DEPLOY UNNECESSARILY.

NHTSA ODI 10914221

TAKATA RECALL: I WAS DRIVING IN RUSH HOUR TRAFFIC ON IH35 NORTH AND I ACCIDENTALLY REAR ENDED A VEHICLE TRYING TO GET ON THE EXIT RAMP. THE IMPACT WAS PRETTY MILD BECAUSE NO ONE WAS MOVING FASTER THAN 5-10 MPH. THE DAMAGE ON BOTH VEHICLES WAS MINIMAL AND BARELY NOTICEABLE BUT THE AIRBAG ON MY DRIVER SIDE DID DEPLOY. I HAD BROUGHT MY VEHICLE TO THE DEALERSHIP AS PART OF A SAFETY RECALL BEFORE THIS ACCIDENT. I HIGHLY SUSPECT THAT THE AIRBAG MAY HAVE DEPLOYED UNNECESSARILY OR DUE TO SOME FLAW IN THE REPAIR JOB. I HAVE ATTEMPTED TO BRING MY CAR TO THE DEALERSHIP AND UPON SEEING THE AIRBAG DEPLOYED, MOST OF THE SERVICE PEOPLE START TALKING ABOUT HOW MUCH IT IS GOING TO COST TO FIX IT. I HAVE A SAFETY RECALL LETTER FROM FORD ASSURING ME THAT I SHOULD BE ABLE TO HAVE THIS FIXED PROMPTLY AND FREE OF CHARGE. I HAVE BEEN IN SEVERAL CAR ACCIDENTS, MUCH MORE SEVEREIMPACTS THAN THIS ONE BUT THIS WAS THE FIRST TIME I HAVE EVER SEEN MY CAR'S AIRBAG DEPLOY, AND THE LETTER I HAVE DOES WARN ME THAT IT COULD POSSIBLY DEPLOY ABNORMALLY.

NHTSA ODI 10907681

I WAS RECENTLY IN A WRECK AND THE AIRBAGS DEPLOYED. MY CAR IS STUCK AT THE BODY SHOP BECAUSE THEY CAN NOT GET AN AIRBAG FOR IT. MY INSURANCE ON MY RENTAL CAR WILL BE UP IN 2 WEEKS, THE CAR WOULD HAVE BEEN FIXED ALREADY IT JUST HAD MINOR FRONT END DAMAGE AND THE WINDSHIELD CRACK DUE TO THE AIRBAG AND THE AIRBAG INJURED MY RIGHT ARM. IT NEVER SHOULD DEPLOYED IN THE FIRST PLACE THE IMPACT WAS NOT EVEN THAT SEVERE. I HAVE CONTACTED FORD MULTIPLE TIMES AND THEY NEVER GET BACK WITH ME THIS IS BEGINNING TO GET VERY FRUSTRATING. MY CAR IS EASILY REPAIRABLE BUT ITS JUST SETTING THERE BECAUSE OF NO AIRBAG. SOME HELP IN THIS MATTER WOULD BE APPRECIATED THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 10901921

AIR FAIL TO DEPLOY WHEN HIT BY A UNINSURED MOTORIST WHO WAS SPEEDING THROUGH A SCHOOL ZONE DID AN LEGAL LANE CHANGE HIT ME WHILE I WAS MAKING A LEFT TURN SEAT BELT ON LEFT TURN BLEAKER ON TURNING WHEN SAFE BAM!!! NEVER SEEN IT COMING MY HEAD SLAMMED INTO THE STEEL FAME OF MY 2011 FORD MUSTANG V6 HEAD NECK BACK MID LOWER BACK EVERY THING FROM HEAD TO TOE ON MY LEFT HURTS LIKE HELL RIBS ON BOTH SIDES KNEES HANDS FEET AS WELL.

NHTSA ODI 10838848

I WAS INVOLVED IN A NO-FAULT ACCIDENT IN MY 2011 FORD MUSTANG IN APRIL OF THIS YEAR AFTER SOMEONE IN THE LANE TO MY LEFT WHO WAS HELD UP IN TRAFFIC IN HIS LANE PULLED OUT INTO MY LANE WITHOUT LOOKING, CAUSING MY VEHICLE TO SMASH INTO HIM. THE FORCE OF THE CRASH CAUSED OVER $9,000 IN DAMAGE TO MY VEHICLE AND LEFT ME WITH 5 HERNIATED DISCS, HIP PROBLEMS, AND A NUMBER OF OTHER ISSUES. I HAVE HAD A SERIES OF SHOTS IN MY NECK, AS WELL AS MY SPINE, BOTH OF WHICH HAVE NOT ALLEVIATED MY PAIN. I AM NOW BEING TOLD THAT THERE IS NOTHING THAT THEY CAN DO FOR MY NECK AT THIS TIME, AND THAT I HAVE TO JUST LEARN TO LIVE WITH THE PAIN, AND ALSO THAT I NEED TO HAVE SURGERY ON MY LOWER BACK. MY AIRBAG DID NOT DEPLOY. TWO MONTHS LATER, I GOT A RECALL LETTER IN FROM FORD, BUT I TOOK MY CAR UP TO THE DEALERSHIP, AND THEY SAID THAT THERE IS NOTHING THAT THEY CAN DO. THEY WEREN'T EVEN INTERESTED IN TRADING MY CAR IN. I SUPPOSE THAT I SHOULD BE GRATEFUL THAT IT DID NOT GO OFF, AS APPARENTLY PEOPLE ARE DYING WHEN THEY DO, BUT SOMEHOW IT DOES NOT MAKE ME FEEL BETTER, AS THIS HAS TOTALLY MESSED UP MY LIFE THESE LAST 6 MONTHS THAT HAVE BEEN FILLED WITH TIME-CONSUMING VISITS TO DOCTORS, CHIROPRACTORS, ETC... I'M ONLY 36 YEARS OLD, AND NOW I AM SUPPOSE TO LIVE WITH THIS?? IT'S REALLY TERRIBLE WHAT HAS HAPPENED. I DON'T REALLY KNOW WHO TO TALK TO ABOUT A SUIT FOR THE AIRBAG SITUATION, AS I SPOKE WITH MY INJURY ATTORNEY WHO IS SUING THE INSURANCE COMPANY FOR MY INJURIES, AND HE IS SOMEHOW UNDER THE IMPRESSION THAT THE AIRBAG LAWSUITS ARE ONLY REGARDING THE AIRBAGS DEPLOYING SPONTANEOUSLY, AND NOT THAT THEY ARE JUST NOT GOING OFF AT ALL WHEN YOU NEED THEM DURING AN ACCIDENT. I AM CONFIDENT THAT IF MY AIRBAG WOULD HAVE DONE WHAT IT WAS SUPPOSED TO DO AND PROTECT MY NECK AND HEAD DURING THE CRASH, THAT I WOULDN'T HAVE SUFFERED SUCH TRAUMA TO MY SPINE THAT LED TO THIS. PLEASE ADVISE.

NHTSA ODI 10787881

TL* THE CONTACT OWNS A 2011 FORD MUSTANG. WHILE SLOWING DOWN TO MAKE A LEFT TURN AT APPROXIMATELY 5 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE NECK, BACK, KNEE, AND HEAD THAT REQUIRED MEDICAL ATTENTION. ADDITIONALLY, THREE PASSENGERS THAT WERE IN THE OTHER VEHICLE ALSO SUSTAINED UNKNOWN INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.

NHTSA ODI 10693099