What 2,781 owners told NHTSA about the 2011 Ford Fusion Hev

MY POWER STEERING ADVANCETRAC WENT OUT WHILE DRIVING, MY STEERING WHEEL LOCKED ON HIGHWAY, IN RESULT I BROKE MY FRONT BUMPER AND ALMOST ENDED UP IN A ACCIDENT DUE TO A LOCKED STEERING WHEEL. I TURNED IN TO FORD FOR POWER STEERING RECALL AND THEY WANTED TO CHARGE ME. I NEVER HAD A THING LIKE THIS BEFORE HAPPEN. I ALSO HAVE FUEL INLET ON FUEL TANK AND I TOOK IN FOR RECALL AND ALL THE FORD DEALER DID WAS SET MY CAR OUT IN THEIR PARKING LOT AND DID NOTHING TO FIX IT., EVEN THOUGH IT WAS UNDER WARRANTY. I WAS JUST GETTING INTO MY CAR WHEN I WAS AT HOME ABOUT TO LEAVE TO WORK WHEN THE MESSAGE CAME ACROSS THE DASHBOARD.

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GAS LEAKING ON GROUND DUE TO FAULTY FUEL TANK. CAR HAD TO BE TAKEN IN AN LEFT WITH DEALER FOR 6+ MONTHS. PROBLEM WITH ENGINE LIGHT ON REOCCURRING.

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MPG WAS NOT ADDING UP THOUGH IT WAS JUST ME THAN I WOULD NOTICE SPOTS OF GASOLINE ON THE FLOOR AND DID A INSPECTION AND LOOKED NORMAL UNTIL FILLED GAS A BIT HIGHER THAN HALF AND STARTED LEAKING.AND SOME LOSS OF STEERING WOULD HAPPEN HERE AND THERE AND DECIDED TO INSPECT IT TO COUPLE OF CODES WOULD COME UP IN A DTC TEST.

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AFTER MANY FAILED TEMPS FROM FORD FOR MY BODY THROTTLE ISSUES & FORDS DEALER REFUSAL TO REPLACE THE THROTTLE BODY, BC THE CODE ISN'T PRESENT WHEN THEY HOOK UP THEY'RE DEVICE TO IT(FORD RULES). EVEN THOUGH IS KNOWN WITH FORD THEY CODE WILL CLEAR WHEN THE CAR IS TURNED OFF OR IN MY CASE SOMETIMES SHUT OFF BY ITSELF WHEN THE WRENCH LIGHT APPEARS.06/02/15FORD DEALER DID A PCM UPDATE FOR THE T.BODY & WAS GOOD TO GO. LESS THAN A MONTH LATER ISSUES STARTED AGAIN. IT HAS HAPPENED COUNTLESS OF TIMES WITH MY BF & W.MY KIDS IN THE CAR. I CALLED DAVIDSON FORD & SPOKE TO THE MANGER WHERE HE STATED NOT TO SHUT THE CAR OFF SO THE CODE DOESNT CLEAR & I ASKED IF THE TOW GUY WOULD LEAVE THE CAR ON TO BRING IT HERE. HE GOES WELL NO! THEY WEREN'T OF HELP EVER.ON 03/07/16 HEADING HOME MY CAR WENT IN LIMP MODE & STEERING WENT STIFF. I COULDNT CONTROL THE CAR & ENDED UP HITTING A GUARD RAIL.MY CAR GOT DAMAGE & HURT MY BACK.THE OFFICER STATED I WAS LUCKY BC 20 MORE FT I WOULD OF HIT THE TELEPHONE POLE. THE TOW TRUCK GUY ALSO STATED THE CAR WASN'T SAFE TO DRIVE.THE NXT DAY MY BF CALLED FORD(WHO OPEN A CASE)& STATE FARM OUR INSUR.CO. WE WENT TO N.SIDE COLLISON WERE WE EXPLAINED THE SITUATION & RECALLS ON MY CAR.HE SAID HE WOULD TRY & TALK TO FORD TO SEE WHAT HE COULD DO. HE COULDN'T DO ANYTHING & WE HAD TO DEAL WITH FORD.THIS COLLISON CENTER WAS ON A TIME FRAME & REAL PUSHY.SO I HAD THE CAR TRANSFERRED TO ALAN BUYER COLLISON CENTER WHO WORKS W. MY INSUR. & FORD. WE'VE PLAYED PHONE TAG WITH FORD CSD. THE CLAIM WAS SENT TO FORDS LEGAL GENERAL COUNCIL WHOSE SUPPOSED TO HANDLE THE CASE & HAD 15 BUSINESS TO RESPOND. THEY HAVEN'T RESPONDED OR TRY TO MAKE CONTACT WITH US!I WAS ALSO TOLD BY FORDS CSD NOT TO HAVE THE COLLISON CENTER DO ANYTHING TILL WE HEAR FROM THE LEGAL COUNSEL. MY CAR HAS BEEN AT THE C.C 62+DAYS UNTOUCHED. I UPLOAD LETTER I SENT TO FORD COMPANY.

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TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE AT A STOP LIGHT, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY. IN ADDITION, THE FUEL SAFETY CUT OFF SWITCH FAILED TO ACTIVATE. THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT SUSTAINED MINOR BRUISES THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DRIVEN FROM THE CRASH SCENE AND WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 112,000. THE VIN WAS UNAVAILABLE.

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WHILE PULLING INTO A PARKING SPACE THE AND DEPRESSING THE BRAKE VEHICLE SUDDENLY JOLTED FORWARD CRASHING INTO A POST. THE CHECK ENGINE LIGHT CAME ON INDICATING THERE WAS A PROBLEM. WE HAVE REPORTED TO FORD ON MULTIPLE OCCASIONS THAT THE CAR SURGES WHEN COMING TO A STOP. WE HAVE BEEN INFORMED THAT THEY ARE UNABLE TO DO ANYTHING WITHOUT AN ERROR CODE. AFTER THE INSURANCE COMPANY REPAIRED THE CAR WE DROVE IT TO FORD. UNFORTUNATELY WE WERE TOLD THAT THE ERROR CODE WILL CLEAR AFTER DRIVING A "COMPLETE CYCLE" OR "RUNNING A VEHICLE HEALTH REPORT". BOTH WERE COMPLETED AND FORD REPAIR TECH'S SAY THIS IS A KNOWN ISSUE BUT WITHOUT A CODE THEY CAN NOT DO ANYTHING ABOUT IT. I OWN 2 FORD 2011 FUSIONS. THE OTHER CAR HAD AN ISSUE WHERE IT WOULD FREQUENTLY STALL OR GO "LIMP" AS FORD CALLS IT. MUCH LIKE THE SURGES WE HAVE EXPERIENCED WITH THIS VEHICLE, I HAD NUMEROUS OCCASIONS THIS OCCURRED WITHOUT ANY CHECK ENGINE LIGHT. FINALLY IT WENT "LIMP" GETTING ONTO THE HIGHWAY AND THE CHECK ENGINE LIGHT CAME ON. I BROUGHT IT INTO FORD A FEW DAYS LATER. THE LIGHT WAS OFF BUT THEY WERE ABLE TO RECOVER THE CODE. I BELIEVE THERE IS A MAJOR ISSUE WITH THE COMPUTERIZE THROTTLE CONTROL IN THESE VEHICLES AND A RECALL IS IN ORDER. WE ARE LUCKY THAT THE DRIVER DID NOT GET INJURED. THE AIRBAG DID NO DEPLOY EVEN THOUGH THERE WAS SUBSTANTIAL DAMAGE TO THE FRONT END. THE DAMAGE WAS CAUSED BY A POST THAT CUT THROUGH THE BUMPER AND DAMAGED UP TO THE RADIATOR. AS PART OF THE RESEARCH DONE I BELIEVE A DETAILED ANALYSIS OF HOW THE ERROR CODES ARE STORED SHOULD BE DONE. IF THE CARS COMPUTER CAN CLEAR ERRORS THERE IS LIMITED EVIDENCE/DOCUMENTATION OF PROBLEMS. THIS APPEARS TO ME AS A "FEATURE" TO ELIMINATE ANY TRACE OF AN ISSUE. *TR

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6/14/12 CAR WAS LOW ON FUEL, BUT NOT ON EMPTY AND MESSAGE INDICATED 32 MILES TO E. DRIVING UP HILL CAR LOST POWER, DID NOT DIE, MOVED VERY SLOWLY. ABLE TO GET OFF STREET INTO PARKING LOT OF RESTAURANT. CAR SEEMED TO REGAIN POWER, SO TRIED TO PULL BACK ON STREET GOING DOWN HILL, BUT AT EDGE OF LOT, I REALIZED THE BRAKES WERE NOT RESPONDING. I MANAGED TO AVOID CAR COMING AND WAS ABLE GET BACK INTO THE PARKING LOT AS PULLING INTO PARKING SPOT NOW SLIGHT SURGE OF SPEED BUT STILL NO BRAKES AND HIT RESTAURANT'S SIGN. TOOK CAR TO DEALER, COULD NOT DUPLICATE PROBLEM AND BLAMED IT ALL ON LOW FUEL. ON 6/20 THIS TIME WITH TANK ALMOST FULL. HAD SAME PROBLEM, CAR SUDDENLY HAD NO POWER, BUT DID NOT DIE. I PULLED OVER AND TURNED IT OFF AND WAITED SEVERAL MINUTES. WHEN RESTARTED WENT ABOUT FOUR MILES AND HAPPENED AGAIN. STOPPED, TURNED OFF, RESTARTED AND WENT A LITTLE FURTHER, BUT NOW CHECK ENGINE LIGHT ON. FORTUNATELY, BOTH TIMES NOT GOING 60 MILES ON THE HIGHWAY AND SUDDENLY NO POWER HAD TOWED TO DEALER AND THIS TIME, REPLACED THE THROTTLE BODY. SAID IT WAS AN UPDATED VERSION. IF THEY KNOW THERE IS A PROBLEM AND HAVE AN UPDATED VERSION, WHY IS THERE NO RECALL? I THINK THIS COULD BE VERY DANGEROUS. *JB

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