What 2,781 owners told NHTSA about the 2011 Ford Fusion Hev

Advancetrac light started turning on, then about the 3rd time the light flashed electric brakes went away and was left with extremely hard to press hydraulic brakes. Just to SCAN the car ford wants $200 because they have a proprietary system...

NHTSA ODI 11461193

On 12/13/21, my son swerved out of an accident and hit a high curb which damaged the driver's side tire. Luckily the Air Bag did not discharge. Recall 21S12 Driver Air Bag Inflator Replacement was issued in March of 2021, yet I did not receive a letter, and my car still has not been repaired. Are you waiting for a fatality to occur before providing the dealers with the necessary supplies?

NHTSA ODI 11444275

AT 138825 MILES, THE ENGINE BEGAN TO HAVE A MISFIRE ON CYLINDER #4, WHICH WAS INITIALLY A VACUUM HOSE LEAK. THEN, THE CAR STARTS HAVING AN “EARTHQUAKE” WHENEVER THE CAR IS STOPPED AT A RED LIGHT. THE CAUSE WOULD THEN BE AN EGR MALFUNCTION. AS TIME WENT BY, THE MISFIRE ON CYLINDER 4 SHOWS UP AGAIN. TOOK MY CAR TO THE SHOP TO HAVE THE ISSUE LOOKED AT, FOUND TO BE A CROSS THREADED SPARK PLUG, AND THEY RECOMMENDED THE CYLINDER HEAD BE REPLACED, THE ENGINE ASSEMBLY REPLACED, THE COOLANT BEING REPLACED, AND THE AC BEING RECHARGED. REPAIR WOULD’VE COST $10,500.

NHTSA ODI 11416763

AFTER HAVING THE TAKATA AIRBAG RECALL TAKEN CARE OF BY FRANKLIN FORD LINCOLN THE ENGINE OIL LIGHT WAS ON AND THE BATTERY KEPT DRAINING AND HAD TO BE REPLACED TODAY. FORD CLAIMS THAT THEY DID NOTHING INCORRECT IN THE RECALL BUT PRIOR TO TAKING MY CAR TO FORD THE BATTERY AND 02 SENSOR WERE IN FINE WORKING ORDER. AFTER THE RECALL THEY WERE NOT. AFTER REPLACING THE BATTERY TODAY THE CAR STILL HESITATES TO START AND THE AC SYSTEM KEEPS MAKING A CLICKING NOISE. THIS WAS NOT HAPPENING BEFORE THE RECALL WAS PERFORMED. I DON'T THINK THAT MY CAR WILL EVER BE THE SAME AND IT IS ALL DUE TO FORD LINCOLN OF FRANKLIN REPLACING THE AIRBAGS.

NHTSA ODI 11407761

MY DAUGHTER WAS DRIVING HER FORD FUSION WHEN THE POWER STEERING STOPPED WORKING.

NHTSA ODI 11398193

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE ABS, EMERGENCY AUTOMATIC BRAKING, TRACTION CONTROL, AND SERVICE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL WHILE DEPRESSING THE BRAKE PEDAL. THE CONTACT ALSO STATED THAT EXCESSIVE FORCE WAS NEEDED TO BRING THE VEHICLE TO A COMPLETE STOP. THE VEHICLE WAS TAKEN TO LUCAS FORD (900 US-130, BURLINGTON, NJ 08016) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 128,262.

NHTSA ODI 11386432

MY CAR HAS BEEN ABSOLUTELY FINE FOR THE MOST PART UNTIL ABOUT 4 WEEKS AGO , WHILE I WAS DRIVING THE LOW TIRE PRESSURE LIGHT CAME ON, SO I WENT AND AIRED UP THE TIRES, THE LOW TIRE PRESSURE LIGHT WENT OFF BUT THEN THE SERVICE POWER STEERING LIGHT AND ADVANCE TIRE TRACTION APPEARED AT THIS TIME IM PULLING BACK INTO MY DRIVE WAY, THEN I CAME OUT MY HOUSE A FEW HOURS TO LEAVE AND THE STIRRING WHEEL WAS LOCKED I TRIED TO DRIVE IT AND NOW THE STRRING WHEELS GOES TO THE RIGHT I NEVER HAD THIS ISSUE BEFORE LET ALONE ANY WARNING SIGNS .. I LOOKED INTO RECALLS WITH FORD AND IT SHOWED MY 2011 FORD FUSION HAD RECALLS FOR WHATS GOING ON, SO I CALLED A LINCOLN FORD DEALERSHIP THAT SAID BRING IT IN THEY KEPT MY CAR FOR A WEEK AND WHEN I PICKED IT UP NOTHING WAS FIXED ON IT AND THEY HAD NO PAPERWORK TO GIVE ME THE SHOW THEY FIXED IT SO I RETURNED MY CAR THE VERY NEXT DAY BECAUSE WHEN I DROVE OFF IT WAS STILL DOING EXACTLY THE SAME THING BUT WORSE SO NOW THEY'VE HAD MY CAR FOR A WEEK AND THEY CALLED ME THIS MORNING TO TELL ME MY CAR HAS BEEN DOING THE SAME EXACT THING AND IT IS THE WIRE HARNESS THAT NEEDS TO BE FIXED AND IT'S NOT UNDER THE RECALL BUT IT IS PART OF THE POWER STEERING SO I DON'T GET IT

NHTSA ODI 11374248

MULTIPLE TIMES NOW THIS HAS HAPPENED... I'LL GIVE YOU THE MOST NERVE WRACKING EXPERIENCE, WHERE I HONESTLY WAS SCARED FOR MY LIFE. IT WAS 10:30PM, I WAS DRIVING OUT OF TOWN ON MY WAY BACK HOME FROM A FRIENDS, ON A TINY 2 LANE ROAD GOING 55, ALL OF A SUDDEN ALL OF MY POWER CUT OUT! NO RADIO, HEADLIGHTS, HAZARD LIGHTS WOULDN'T EVEN WORK!!! I HAD TO SLOW DOWN IN THE PITCH BLACK DARKNESS, HOPING TO GOD THERE WASN'T ANY DEER. ON TOP OF THAT... JUST WAITING FOR ANOTHER CAR TO TURN DOWN THE ROAD I WAS ON, BARRELING AT ME AT 55MPH. I WAS TERRIFIED! MY BATTERY AND ALTERNATOR ARE FINE. THE ELECTRIC FINALLY CAME BACK ON AFTER A FEW MINUTES... BUT THIS COULD HAVE HAD A VERY DIFFERENT ENDING.

NHTSA ODI 11372751

FAILURE OF THE THROTTLE BODY AND MOTOR ASSY. T\INTERNAL FAULT CODE P2112 CAUSED THE POWER ON CAR TO GO TO LIMP MODE. THIS CREATED A DANGEROUS SITUATION AT HIGHWAY SPEEDS. THE ITEM HAS BEEN FLAGGED IN FEBRUARY 21, 2013 NHTSA ACTION NUMBER: PE13003ELECTRONIC THROTTLE BODY MALFUNCTION NHTSA ACTION NUMBER: PE13003 FORD HAS FAILED TO CORRECT THE ISSUE ON MY VEHICLE. THIS OCCURRED 17 AUG 2020. THE VEHICLE WAS AT 152,000 MILES AND HAD BEEN SERVICED REGULAR BY FORD SINCE PURCHASE IN 2011. THIS ISSUE SHOULD HAVE NEVER OCCURRED. I HAD STOPPED AT A LIGHT AND MADE A RIGHT TURN ON TO EXPRESSWAY IN RUSH HOUR TRAFFIC. WITH NO ACCELERATION THIS BECAME A DANGEROUS SITUATION VERY QUICKLY. I EXPECTED TO ACCELERATE TO 45MPH BUT COULD BARLEY CREEP TO 20 MPH MAX.

NHTSA ODI 11352389

HEATER/DEFROST BLOWER SPEED CONTROLLER AND ASSOCIATED WIRING FAILURE CAUSING WIRE SMOKE COMING OUT FROM UNDER DASH BOARD. IF I DIDN'T TURN OFF CLIMATE CONTROL, I SUSPECT IT COULD HAVE ESCALATED TO AN ELECTRICAL FIRE. WITHOUT DEFROST WORKING, IT IS HARD TO SEE OUT OF WINDSHIELD.

NHTSA ODI 11351857

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS MOTIVE POWER AND STALLED. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. BILL KNIGHT FORD LOCATED AT 9607 S. MEMORIAL DR, TULSA, OK 74133 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.

NHTSA ODI 11339671

WHENEVER I TRY TO MAKE A LEFT OR RIGHT TURN MY DASHBOARD LIGHTS UP READING 'POWER STEERING ASSIST FAULT' AND MY STEERING WHEEL LOCKS UP AND I CAN NOT TURN OR DO ANYTHING UNLESS I TURN OFF MY CAR AND TURN IT BACK ON. SOMETIMES I WOULD HAVE TO CONSTANTLY DO THIS TILL I CAN DRIVE. I ALWAYS NOTICE WHENEVER I HAVE MY AC ON IT MAKES MY POWER STEERING ASSIST ACT UP. *TR

NHTSA ODI 11324082

DRIVER DOOR WON'T OPEN FROM THE INSIDE

NHTSA ODI 11322290

WHENEVER I MAKE A CERTAIN TURN MY WHEEL LOCKS UP AND I CAN NO LONGER TURN WITHOUT WRESTLING MY WHEEL TO TURN. MY DASHBOARD STARTS TO GO OFF AND I GET A MESSAGE 'POWER ASSIST AT FAULT'. I WOULD HAVE TO TURN MY CAR OFF AND ON A COUPLE TIMES FOR ME TO BE ABLE TO DRIVE AGAIN WITHOUT ANY ISSUES. IT GETS WORSE WHEN I'M ABOUT TO PULL OUT FROM A PARKING SPOT, THAT'S WHEN IT MAINLY STARTS.

NHTSA ODI 11317615

NO POWER STEERING ASSIST. SAYS "POWER STEERING ASSIST FAULT" AND STEERING IS DIFFICULT. VEHICLE WAS IN MOTION

NHTSA ODI 11315386

FOR THE LAST YEAR EXPERIENCING PROGRESSIVELY WORSENING DRIVABILITY ISSUES. THE MOST CONCERNING IS STEADILY INCREASING THROTTLE LAG (TIME BETWEEN APPLYING MORE PRESSURE TO ACCELERATOR AND VEHICLE RESPONDING), WHICH I VIEW AS A SAFETY ISSUE. THE VEHICLE DOES NOT RESPOND APPROPRIATELY WHEN APPLYING THROTTLE, WHICH MAY INCREASE RISK OF ACCIDENT B/C VEHICLE MAY NOT ACCELERATE PROPERLY WHEN NEEDED EITHER PLACING ME AT RISK BECAUSE IT LEAVES ME IN THE PATH OF ANOTHER VEHICLE OR PREVENTS MY VEHICLE FROM EXPEDITIOUSLY RESPONDING TO AVOID ANOTHER VEHICLE.. SECONDARILY VEHICLE NOW OPERATING ALMOST EXCLUSIVELY IN GAS POWER MODE (WORSENING MPG EFFICIENCY) BUT ALSO CAUSING JERKING/HESITATION WHEN TRANSITIONING BETWEEN GAS/EV MODES. THIS POWERTRAIN WAS NOT DESIGNED TO WORK IN GAS ONLY BUT AS A PARTNERSHIP BETWEEN GAS/EV, THEREFORE IN GAS ALONE IS NOT WORKING PROPERLY. INTERNET SEARCH REVEALS MANY OTHER OWNERS EXPERIENCE SAME PROBLEM. TO DEALER SERVICE X 3 - 1ST 2 DEALER SAID NOTHING WRONG. FINALLY GIVEN A FORD SERVICE BULLETIN (ATTACHED) THAT FORD IS AWARE FOR AT LEAST 4 MONTHS AND FORBIDS SERVICE TO THE CAR! THUS I HAVE AN UNSAFE VEHICLE THAT FORD HAS NO SOLUTION FOR REPAIR FOR AT LEAST 4 MONTHS, AND NO INDICATION OF WHEN THIS WILL BE ADDRESSED.

NHTSA ODI 11307900

SERVICE POWER STEERING LIGHT CAME ON WHILE DRIVING ON THE STREET AND IT WAS HARD TO STEER THE CAR.

NHTSA ODI 11306203

I BEGAN GETTING POWER STEERING FAILURE ERROR MESSAGES ABOUT A YEAR AGO ON MY 2011 FORD FUSION. THEY WOULD ONLY OCCUR WHEN I STARTED MY CAR, BUT I WOULD CUT THE ENGINE OFF AND OPEN THE DOOR AND THE ERROR WOULD GO AWAY. A WEEK AGO, THE ERROR CAME ON AND HAS STAYED. I HAVE NO POWER STEERING AND FORD IS TELLING ME MY VEHICLE IS NOT UNDER RECALL BASED ON THE VIN. IT WILL COST APPROXIMATELY $2,000 TO REPAIR. I DON'T UNDERSTAND HOW THERE IS A RECALL FOR THIS PROBLEM ON 2011 FORD FUSIONS, BUT MY CAR DOESN'T QUALIFY. HOW CAN FORD REFUSE TO REPAIR A KNOWN ISSUE WITH THIS VEHICLE WHEN THEY KNOW THIS IS A PROBLEM THEY CREATED WHEN MANUFACTURING THIS VEHICLE. IF I HAVE TO BUY A NEW CAR, IT WON'T BE WITH FORD WHICH IS FRUSTRATING BECAUSE I LOVE MY CAR.

NHTSA ODI 11299336

MY CARS WINSHIELD WIPERS HAVE A SHORT IN THEM WHEN I PUT ON AIR. THE MY CAR KEEPS SHAKING WHEN DRIVING. MY AIRBAGA STILL ARENT WORKING AND CAR FEELS LIKE ITS STILL IDLING ROUGH. ALL OF RHE RECALLS WERE FIXED BUT STILL HAVING SAME PROBLEM. CAR WAS IN MOTION FOR VIBRATING AND PARKED WHEN I NOTICED AIR BAGS

NHTSA ODI 11291176

ONE NIGHT I WAS DRIVING IN THE CITY TO RUN SOME ERRANDS. THE VEHICLE WAS IN MOTION APPROXIMATELY 30 TO 35 MILES PER HOUR IN A MAIN STREET WHEN I SUDDENLY HEAR A SOUND COMING FROM MY VEHICLE ALERTING ME THAT THE WRENCH LIGHT DETECTED A MALFUNCTION. AT THE MOMENT I WAS ALERT AND VIEWING MY DASH REGARDING THE ILLUMINATION IT THREW UNTIL I SUDDENLY FELT MY STEERING GEAR BECOME REALLY STIFF AND PULLING ME TO THE SIDE NEAR THE CURB REALLY FAST. I HAD LOST CONTROL OF MY VEHICLE TO STEER THAT RESULTED IN MY VEHICLE JUMPING UP THE CURB AND COLLIDING WITH A LIGHT POLE DAMAGING THE PASSENGER SIDE OF MY FRONT BUMPER AND PASSENGER FRONT AND REAR DOOR. THE MAJORITY OF THE DAMAGE HAPPEN TO MY VEHICLE WHICH LEFT SCRATCHES, DENTS, AND PAINT AND BODY DAMAGE TO PRETTY MUCH THE RIGHT SIDE OF MY VEHICLE. THE LIGHT POLE CONSIDERING THE IMPACT FROM JUMPING UP THE CURB ASSISTED IN NOT CAUSING ANY STREET DAMAGE TOWARD THE STREET LIGHT. I REPORTED THE INCIDENT IMMEDIATELY TO MY INSURANCE COMPANY TO FILE A CLAIM. EVENTUALLY I WAS INFORMED BY A FEW OF MY COWORKERS THAT THERE WAS A RECALL ISSUED ABOUT THE STEERING GEAR ON THE 2011 FORD FUSIONS. I TOOK IT TO MY FORD DEALER IN WHICH WAS A REALLY HORRIBLE EXPERIENCE SINCE THEY AUTOMATICALLY CLOSED THERE DOOR IN MY FACE WHEN I INFORMED THEM ABOUT THE STEERING GEAR ISSUE AND RECALL. THERE EXCUSE WAS MY VIN DID NOT MATCH THE RECALL ISSUED SO THERE WAS NOTHING THEY CAN DO. FORD THEN QUOTED ME OVER $2000 FOR PARTS AND LABOR AND PROGRAMMING. I WAS SO PISSED AND LEFT EMPTY HANDED SINCE DOWN THE ROAD I HAD NO CHOICE BUT TO PURCHASE THE STEERING GEAR AND YET TO STILL SELL ME A DEFECTIVE ONE THAT I HAD AN OUTSIDE SHOP PERFORM THE WORK TWICE. AFTER MY REPAIRS I SPOKE TO THE SERVICE MANAGER FOR A REIMBURSEMENT IN WHICH TILL THIS DAY, THEY DO NOT WANT TO ISSUE ME ONE.

NHTSA ODI 11287407

I PULLED IN MY DRIVEWAY, PARKED 2011 FORD FUSION AND THEN SHUT VEHICLE OFF. I RETURNED, STARTED VEHICLE, WENT TO START DRIVING MY VEHICLE OUT OF DRIVEWAY AND THE CAR STARTED BEEPING AND LISTED THAT THE POWER STEERING DID NOT WORK. I LOOKED IT UP ONLINE AND THERE WAS A RECALL FOR STEERING: ELECTRIC POWER ASSIST SYSTEM FAILURE (15V340000 OR 15S18). I TOOK TO DEALERSHIP AND WILL ATTACH QUOTE WHICH THEIR RECOMMENDATION IS EXACTLY WHAT FORD'S RECOMMENDATION WAS. HOWEVER MY CAR DOESN'T FALL INTO THE CORRECT DATE FOR THIS RECALL, I AM HAPPY THAT I WAS NOT DRIVING 75MPH DOWN INSTERSTATE 70 IN WHEELING, WV OR DRIVING UP TO WEST LIBERTY, WV WHERE I WORK. EITHER COULD HAVE RESULTED IN A HORRIBLE ACCIDENT FOR ME, MY KIDS AND POTENTIALLY OTHER VEHICLES INVOLVED. THE CAR HAS ONLY 73,000 MILES ON IT ROUGHLY AND IS IN EXCELLENT CONDITION.

NHTSA ODI 11278074

THE STEERING WHEEL STARTED TO JERK. SHORTLY AFTER THIS HAPPENED, THE POWER STEERING STOPPED WORKING ENTIRELY. THE INSTRUMENT PANEL DISPLAYED A NOTICE THAT SAID SERVICE POWER STEERING NOW. THE TCS LIGHT CAME ON WHEN THE POWER STEERING STOPPED WORKING.

NHTSA ODI 11269162

I'M DEALING W/THE SAME THING EVERYONE ELSE IS. FORD KNOWS THE STEERING IS BAD, REPLACES IT & THEN SAYS IT'S ONLY VALID FOR ONE YEAR. NOW, MINE HAS GONE OUT THE SECOND TIME & THEY WILL DO NOTHING. I NEARLY WRECKED MY CAR, W/MY CHILD IN IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! STEERING IS RECALLED FOR MY SAME MODEL & YEAR. FORD SAYS MY VIN IS NOT COVERED, SURPRISE! I'VE ALREADY HAD THE STEERING RACK REPLACED ONCE & NOW IT'S OUT AGAIN! """"" 445K VEHICLES RECALLED FOR "POWER STEERING"

NHTSA ODI 11257667

CAR CAME UP WITH "SERVICE ADVANCETRAC/SERVICE POWER STEERING NOW" ERROR CODES.

NHTSA ODI 11222371

I WAS DRIVING IN A 45 MILE LANE, MY ELECTRIC POWER STEERING HOPPED OFF AND POWER STEERING SERVICE NOW CAME ON. MY CAR HIT THE CURB AND LANDED IN SOMEONE YARD. VERY TERRIFYING. I CONTACTED FORD AND THEY SAID THEY WILL NOT REPLACE IT. BECAUSE I DON’T MEET THE GUIDELINES FOR THE RECALL. MY CAR IS OVER 150,000 MILES. AND I WILL HAVE TO PAY. I FELT LIKE THIS IS NOT OKAY I ONLY HAD THIS CAR FOR 2 MONTHS AND THE OWNER NEVER TOOK IT IN WHEN IT WAS UNDER 150,000 MILES. IF IT’S ON RECALL IT SHOULDN’T HAVE A TIME FRAME TO GET IT FIX. IF THEY MESSED UP ON THEIR END FIX IT. NOW THEY ASKING ME TO PAY OUT OF POCKET TO FIX ON THEIR BEHAVE.

NHTSA ODI 11208032