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What 2,781 owners told NHTSA about the 2011 Ford Fusion Hev

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (2,781)Crash / fire / injury (99)Steering (1,425)Airbags (330)Engine (276)Transmission & drivetrain (268)Speed control (255)Fuel system (235)Electrical system (201)Brakes (193)Electronic Stability Control (esc) (93)Body & structure (61)

46 of 2,781 complaints match · Steering · crash/fire/injury only · clear filters · page 2 of 2

Jun 5, 2017SteeringCrash

I HAVE A 2011 FORD FUSION. I WAS DRIVING ABOUT 30 MPH AND LOST CONTROL OF THE POWER STEERING. I WAS UNABLE TO CONTROL THE VEHICLE AND HIT A PARKED CAR THAT WAS ON THE SIDE OF THE STREET I WAS TRAVELING ON. CAUSING DAMAGE TO BOTH VEHICLES. THE PREVIOUS EVENING BEFORE THE ACCIDENT, I HAD GOTTEN INTO THE DRIVERS SEAT AND STARTED THE IGNITION. IN MY MESSAGE BOARD WINDOW ON THE DASH BOARD IT SAID POWER STEERING ASSIST FAILURE. I TRIED TO TURN THE WHEEL AND HAD NO POWER STEERING ABILITIES. SO I TURNED THE CAR OFF, AND RESTARTED IT AND IT WAS NO LONGER AN ALERT ON THE BOARD AND I WAS ABLE TO TURN THE WHEEL. THERE IS A RECALL ON THE POWER STEERING CONTROL MODULE. RECALL # 15V340 MANUFACTURER'S RECALL # 15S518 RECALL DATE MAY 26, 2015

NHTSA ODI 10993190

Dec 27, 2016SteeringCrash

ONCE AGAIN, I CONTINUE TO HAVE ISSUES WITH MY POWER STEERING JUST TURNING OFF WHILE IN THE MIDDLE OF A TURN. THIS IS NOW HAPPENING ABOUT 1-3 TIMES A WEEK. THIS DOES ONLY SEEM TO HAPPEN AT LOW SPEEDS. HOWEVER THAT IS WHEN IT IS THE MOST DANGEROUS. DRIVING THROUGH STORE PARKING LOTS OR PARK, IT HAS SIMPLY GONE OUT AND LOST CONTROL. I AM RUNNING OUT OF WAYS TO EXPLAIN HOW DANGEROUS THE COMPLETELY UNEXPECTED POWER STEERING LOSS ON MY(AND THOUSANDS OF OTHERS) FORDS THAT WERE NOT INCLUDED IN THE RECALL ACTUALLY IS. I HAVE ALREADY REPORTED THAT MORE THAN SEVERAL TIMES I WAS INCHES FROM STRIKING A PEDESTRIAN DUE TO LOSS OF CONTROL AFTER THE POWER STEERING FAILED. I REALLY HOPE WE ARE NOT JUST WAITING FOR A FATAL ACCIDENT REPORT TO TAKE THIS SERIOUSLY. I THINK FORD HAS ALREADY ADMITTED THAT THEY HAVE A PROBLEM WITH THEIR POWER STEERING AND ITS UNBELIEVABLE THAT CARS WITH THE SAME EXACT POWER STEERING RIG THAT ALSO DISPLAY THE SAME EXACT ISSUES ARE NOT INCLUDED IN THE RECALL. MY CAR IS EVEN IN THE SAME YEAR AS OTHER RECALLED MODELS BY AM BEING EXCLUDED. *TR

NHTSA ODI 10937565

Dec 20, 2016SteeringCrash

I WAS DRIVING HOME ON THE HIGHWAY, ABOUT 60 MPH, MY SERVICE POWER STEERING NOW LIGHT ILLUMINATED. IMMEDIATELY AFTER, MY STEERING WHEEL LOCKED UP, AND I LOST ALL STEERING CAPABILITY. MY CAR BEGAN COASTING AND SCRAPPED THE GUARD RAIL ON THE HIGHWAY. I WAS ABLE TO COAST OFF OF THE FREEWAY INTO A EMPTY PARKING LOT. *TR

NHTSA ODI 10936632

May 9, 2016SteeringElectronic Stability Control (esc)Fuel systemCrash

MPG WAS NOT ADDING UP THOUGH IT WAS JUST ME THAN I WOULD NOTICE SPOTS OF GASOLINE ON THE FLOOR AND DID A INSPECTION AND LOOKED NORMAL UNTIL FILLED GAS A BIT HIGHER THAN HALF AND STARTED LEAKING.AND SOME LOSS OF STEERING WOULD HAPPEN HERE AND THERE AND DECIDED TO INSPECT IT TO COUPLE OF CODES WOULD COME UP IN A DTC TEST.

NHTSA ODI 10863850

Oct 21, 2015SteeringCrash

OVER THE PAST 4 MONTHS MY 2011 FORD FUSION STARTED LOSING THE ABILITY TO STEER MY CAR. IT ALWAYS SEEMS TO HAPPEN WHEN I AM DRIVING UNDER 15MPH AND TURNING. THIS IS REALLY GETTING OUT OF CONTROL AND UNSAFE FOR MYSELF AND ANYONE I AM DRIVING AROUND. THE FIRST TIME THIS HAPPENED I WAS INCHES AWAY FROM HITTING A LITTLE GIRL AND HER GRANDMOTHER AS I WAS TURNING TO PARK MY CAR AT THE MALL WHEN I SUDDENLY LOST CONTROL OF THE CAR. THIS HAS HAPPENED AT LEAST 15 TIMES SINCE THAT DAY AND JUST YESTERDAY I WAS MAKING A TURN ONTO A RATHER LARGE STREET WHEN THIS HAPPENED AGAIN. THANK GOD OTHER CARS WERE ABLE TO AVOID ME AS I WENT INTO ON COMING TRAFFIC. THE CAR ENDED UP IN THE DITCH. THIS IS BECOMING VERY DANGEROUS AND I CAN'T DO ANYTHING ABOUT IT BECAUSE FORD SAYS MY CAR WAS BUILT A FEW WEEKS TOO EARLY AND IS NOT COVERED IN THE RECENT RECALL THEY DID. MY CAR IS EFFECTED 100% AS THOSE CARS INCLUDED BY THEY REFUSE TO REPAIR MINE. SOMETHING HAS TO BE DONE ABOUT THIS FOR THE SAKE OF EVERYONES SAFETY. I KNOW I AM NOT ALONE IN THIS, AND I WOULD HATE TO SEE SOMEONE GET HURT BEFORE THEY TAKE THESE COMPLAINTS SERIOUS.

NHTSA ODI 10785155

Oct 6, 2015SteeringCrash1 injury

I WAS DRIVING MY 2011 FORD FUSION AND THE ABS AND POWER STEERING LIGHTS CAME ON AND THEN MY POWER STEERING WENT OUT, I WAS ON MY SRTREET WHEN THIS OCCURED BUT I WAS NOT ABLE TO TURN THE CAR LEFT OR RIGHT AND I HIT THE CURB. NOW AFTER TURNING IT OFF AND ON LIKE MOST SAY ON THE FORUMS NOTHING HAS WORKED I HAVE CALLED FORD AND THEY REFUSED TO FIX THE ISSUE, THEY STATED THEY DO HAVE A RECALL OUT FOR THIS PROBLEM BUT NOT FOR MY VIN.

NHTSA ODI 10780022

Sep 20, 2015SteeringCrash2 injuries

I WAS PARKED IN A PARKING LOT WHEN I PULLED OUT OF THE PARKING SPACE AND STALLED AND A CAR HIT ME . ON SEPTEMBER 18 I WAS ON MY WAY TO WORK WHEN PULLING OUT OF MY DRIVEWAY IT STALLED THEN ONCE I PULLED ON MY STREET AT 20MPH TO 25MPH THE POWER STEERING COMPLETELY STOPPED AND ADVANCED TRAC STOPPED ALSO MAKING IT IMPOSSIBLE TO DRIVE.

NHTSA ODI 10765329

Aug 25, 2015SteeringCrash

I WAS DRIVING EARLY IN THE MORNING ON JULY 4, 2015 AND THE STEERING WENT OUT PRIOR TO HITTING A DEER. I TRIED TO AVOID HITTING THE DEER BUT COULDN'T TURN FAST ENOUGH DUE TO THE LOSS OF STEERING. SINCE THEN I HAVE HAD THE SUBFRAME AND BOTH UPPER AND LOWER CONTROL ARMS ON BOTH SIDES REPLACED AND A WHEEL ALIGNMENT COMPLETED AS WELL. STILL THE LOSS OF STEERING EXISTS AND THE LOCAL DEALERSHIP IS NOT WANTING TO FIX THE ISSUE. THE FIRST TIME THE LOST OF STEERING OCCURED I TOOK THE CAR TO MIDAS AND THEY REPLACED THE TWO 50 AMP FUSES AND STEERING WAS RESTORED. BUT FORD DEALERSHIP IS STATING THEY SAW NO DTCS RELATING TO LOSS OF STEERING BUT THE LOSS OF STEERING MESSAGE STILL SHOWS UP ON DASH.

NHTSA ODI 10759144

Aug 19, 2015SteeringElectronic Stability Control (esc)1 injury

ON AUGUST 1ST, 2015, I WAS ON MY WAY HOME AT ABOUT 10 PM AT NIGHT. I WAS GOING UP A HILL THAT CURVED TO THE LEFT AND SUDDENLY LOST CONTROL OF MY STEERING WHEEL. INSTEAD OF TURNING LEFT THE CAR PROCEEDED TO GO STRAIGHT WHERE I THEN BEGAN TO PANIC. I THEN SLAMMED MY BRAKE TO THE FLOOR AND IT SOMEHOW UNEXPECTEDLY SPED UP. I CRASHED INTO A POWER LINE AND SMASHED THE FRONT END INTO A TREE THAT HAD TOTALED MY VEHICLE. I HAVE SEAT BELT BURNS ON MY NECK, STITCHES ON MY KNEE, ABRASIONS, SUFFERED FROM A MINOR CONCUSSION, A LARGE AMOUNT OF BRUISES, SMALL CUTS ON MY HANDS AND FOREHEAD. I HAVE FULL MEDICAL DOCUMENTS OF MY INJURIES INCLUDING PICTURES. I LATER FOUND OUT THERE WERE 2 RECALLS ON THE VEHICLE A POWER STEERING AND 1 FULL THROTTLE BODY RECALL. THE POWER STEERING WAS COMPLETELY REPLACED PREVIOUSLY IN 7/16/2013 & 10/26/2013 AND THERE WAS NO SOLUTION TO THE THROTTLE BODY RECALL EXCEPT A EXTEND WARRANTY. I ALSO WENT TO THE CAR DEALERSHIP WHERE I PURCHASED MY VEHICLE 2 DAYS BEFORE THE ACCIDENT AND THEY MENTIONED NOTHING ABOUT ANY OF THE RECALLS. THEY ALSO HAD NO CLUE WHY IT WAS MAKING THE STRANGE NOISES AND TOLD ME IT WAS FINE AFTER 4 HOURS OF SERVICE. I'M STILL CURRENTLY EXPERIENCING PAIN IN MY SHOULDER THAT WAS DIAGNOSED AT THE ORTHOPEDICS ON AUGUST 18TH. I HAVE TO ATTEND PHYSICAL THERAPY TWICE A WEEK FOR 6 WEEKS. I CURRENTLY HAVE SHOOTING PAINS IN MY LEFT SHOULDER & MUSCLE SPASMS. ALSO MY LEG HAS NERVE DAMAGE WHERE I'M STILL EXPERIENCING NUMBNESS AT THIS TIME. THERE IS ALSO PERMANENT SCARRING FROM THE SEATBELT BURNS & THE AIR BAG RIPPING OFF THE SKIN OF MY LEFT THUMB. WE HAVE DOCUMENTATION OF EVERYTHING INCLUDING THE POLICE REPORT, CAR DIAGNOSIS AND THE VEHICLE IS STILL AT THE TOW LOT. NO ONE ELSE WAS INVOLVED OR INJURED HOWEVER THERE IS DOCUMENTATION OF THE PREVIOUS POWER STEERING RECALL ACCIDENT.

NHTSA ODI 10749925

Aug 19, 2015SteeringSpeed controlCrash1 injury

ON AUGUST 1ST, 2015, I WAS ON MY WAY HOME AT ABOUT 10 PM AT NIGHT. I WAS GOING UP A HILL THAT CURVED TO THE LEFT AND SUDDENLY LOST CONTROL OF MY STEERING WHEEL. INSTEAD OF TURNING LEFT THE CAR PROCEEDED TO GO STRAIGHT WHERE I THEN BEGAN TO PANIC. I THEN SLAMMED MY BRAKE TO THE FLOOR AND IT SOMEHOW UNEXPECTEDLY SPED UP. I CRASHED INTO A POWER LINE AND SMASHED THE FRONT END INTO A TREE THAT HAD TOTALED MY VEHICLE. I HAVE SEAT BELT BURNS ON MY NECK, STITCHES ON MY KNEE, ABRASIONS, SUFFERED FROM A MINOR CONCUSSION, A LARGE AMOUNT OF BRUISES, SMALL CUTS ON MY HANDS AND FOREHEAD. I HAVE FULL MEDICAL DOCUMENTS OF MY INJURIES INCLUDING PICTURES. I LATER FOUND OUT THERE WERE 2 RECALLS ON THE VEHICLE A POWER STEERING AND 1 FULL THROTTLE BODY RECALL. THE POWER STEERING WAS COMPLETELY REPLACED PREVIOUSLY IN 7/16/2013 & 10/26/2013 AND THERE WAS NO SOLUTION TO THE THROTTLE BODY RECALL EXCEPT A EXTEND WARRANTY. I ALSO WENT TO THE CAR DEALERSHIP WHERE I PURCHASED MY VEHICLE 2 DAYS BEFORE THE ACCIDENT AND THEY MENTIONED NOTHING ABOUT ANY OF THE RECALLS. THEY ALSO HAD NO CLUE WHY IT WAS MAKING THE STRANGE NOISES AND TOLD ME IT WAS FINE AFTER 4 HOURS OF SERVICE. IM STILL CURRENTLY EXPERIENCING PAIN IN MY SHOULDER THAT WAS DIAGNOSED AT THE ORTHOPEDICS ON AUGUST 18TH. I HAVE TO ATTEND PHYSICAL THERAPY TWICE A WEEK FOR 6 WEEKS. I CURRENTLY HAVE SHOOTING PAINS IN MY LEFT SHOULDER & MUSCLE SPASMS. ALSO MY LEG HAS NERVE DAMAGE WHERE IM STILL EXPERIENCING NUMBNESS AT THIS TIME. THERE IS ALSO PERMANENT SCARRING FROM THE SEATBELT BURNS & THE AIR BAG RIPPING OFF THE SKIN OF MY LEFT THUMB. WE HAVE DOCUMENTATION OF EVERYTHING INCLUDING THE POLICE REPORT, CAR DIAGNOSIS AND THE VEHICLE IS STILL AT THE TOW LOT. NO ONE ELSE WAS INVOLVED OR INJURED HOWEVER THERE IS DOCUMENTATION OF THE PREVIOUS POWER STEERING RECALL ACCIDENT.

NHTSA ODI 10749926

Jul 30, 2015SteeringCrash1 injury

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 20 MPH MAKING A LEFT TURN, THE CONTACT'S VEHICLE CRASHED INTO A PARKED VEHICLE. THE CONTACT STATED THAT THE RECALL NOTICE WAS RECEIVED FOR NHTSA CAMPAIGN NUMBER: 15V340000 (POWER STEERING). THE CONTACT'S TEETH WENT THROUGH HER BOTTOM LIP, WHICH REQUIRED MEDICAL ATTENTION. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. A POLICE REPORT WAS FILED. THE FAILURE MILEAGE WAS 39,000.

NHTSA ODI 10745145

Jun 23, 2015SteeringCrash

THE VEHICLE LOST POWER STEERING IN A TURN AND THE DRIVER HAD INSUFFICIENT STRENGTH TO CONTROL THE VEHICLE. THE VEHICLE DROVE OVER THE CURB ON THE SIDE OF THE ROAD AND BENT THE TIRE RIM. THE DISPLAYED CAUTION WAS "POWER STEERING ASSIST FAULT/ SERVICE ADVANCETRAC." IN A DIFFERENT SITUATION, THE CURB COULD HAVE VERY EASILY BEEN ANOTHER VEHICLE OR PEDESTRIANS. THIS FAILURE OF POWER STEERING HAS OCCURRED AT HIGH SPEEDS AS WELL. SERVICE PROVIDERS DO NOT SEE THE FAULT IN THE WORKSHOP AS THE FAULT CLEARS EACH TIME THE CAR IS TURNED OFF AND FAILS RANDOMLY.

NHTSA ODI 10726749

May 31, 2015SteeringElectronic Stability Control (esc)Crash1 injury

I WAS DRIVING ALONG A ROAD AT 50 MPH WHICH WAS THE SPEED LIMIT , ALL OF A SUDDEN I GET SIGNALS ON THE CAR THAT THERE IS A POWER STEERING MALFUNTION. THE WHEEL LOCKED UP AND I COULD NOT EVEN TURN IT TO GET MY CAR TO SAFETY. I HIT A SIGN DUE TO ME NOT BEING ABLE TO TURN MY VEHICLE, MY FOOT WAS JAMMED AND I WAS TOSSED INTO THE STEERING WHEEL

NHTSA ODI 10722473

May 6, 2015SteeringCrash

WHILE DRIVING 25 MPH ON A TWO LANE LOCAL STREET THE POWER STEERING OF MY 2011 FORD FUSION FAILED ON A CURVE. THE CAR PULLED ABRUPTLY TO THE RIGHT, WENT OFF THE ROAD AND HIT A CURB CAUSING A FLAT AND A DENTED RIM. THE WARNING MESSAGES "SERVICE POWER STEERING NOW" AND "SERVICE ADVANCE TRAC" ALTERNATELY CAME ON. AFTER CHANGING THE FLAT THE CAR STILL HAD NO POWER STEERING. I PROCEEDED WITH GREAT DIFFICULTY TO DRIVE TO A REPAIR SHOP. AFTER REPEATED EFFORTS TO RESET THE ELECTRIC POWER STEERING MECHANISM, THE MECHANIC GOT IT WORKING AGAIN. HOWEVER, BEING FAMILIAR WITH THE PROBLEM, HE SAID IT COULD STOP FUNCTIONING AT ANY TIME AGAIN AND WAS UNSAFE TO DRIVE. HE TOLD ME THERE WERE AT LEAST A THOUSAND COMPLAINTS ABOUT THE POWER STEERING FAILING IN THE 2011 FUSION. SHOULD I PAY OVER $2000.00 TO REPLACE THE ELECTRIC POWER STEERING SYSTEM WITH ANOTHER OF THE SAME FAULTY DESIGN? MY CAR ONLY HAS ABOUT 24000 MILES ON IT. HOW MANY WILL I NEED? FURTHERMORE, I HAVE BEEN DRIVING OVER 50 YEARS AND NEVER HAVE MYSELF OR ANY MEMBER OF MY FAMILY HAD A PROBLEM WITH POWER STEERING CUTTING IN AND OUT. I CAN'T RECALL IN MY LIFETIME ANYONE EVER SAYING HIS OR HER POWER STEERING HAD TO BE REPAIRED. AS A MATHEMATICIAN, I WOULD VENTURE TO SAY THE NUMBER OF FAILURES IN SUCH A SHORT TIME PERIOD IS STATISTICALLY SIGNIFICANT WHEN COMPARED TO THE NORM. *TR

NHTSA ODI 10715039

Apr 3, 2015SteeringCrash

THE POWER STEERING ASSIST FAILED ON MY CAR 5 TIMES SO FAR, ONCE WHILE I WAS DRIVING WHICH CAUSED ME TO CRASH INTO A CURB AND GET A FLAT TIRE. (!) IT SEEMS TO RESET ITSELF AFTER I TURN THE CAR OFF AND TURN IT BACK ON. I AM WORRIED THIS FAILURE OF MY POWER STEERING IS GOING TO HAPPEN WHILE I AM DRIVING ON THE FREEWAY WHICH I MUST DRIVE ON IN HEAVY TRAFFIC EVERYDAY. THIS IS VERY DANGEROUS. AFTER READING ALL THE OTHER COMPLAINTS ABOUT THIS ISSUE WITH THIS MAKE, MODEL AND YEAR OF CAR, I AM SUPRISED MY CAR HAS NOT YET BEEN RECALLED. SOMEONE IS GOING TO GET KILLED IF THIS PROBLEM IS NOT ADDRESSED AND FIXED. I DON'T HAVE THE MONEY TO FIX MY CAR, AND FROM WHAT I READ, FORD AUTO REPAIR DOESN'T EVEN KNOW HOW TO FIX THIS PROBLEM. WHAT A NIGHTMARE. PLEASE RECALL. *TR

NHTSA ODI 10703479

Dec 13, 2014SteeringTransmission & drivetrainCrash

I WAS DRIVING MY VEHICLE ON THE HIGHWAY AT 60 MILES PER HOUR WHEN THE POWER STEERING WHEN OUT COMPLETELY. WHEN THIS HAPPENED I WAS AT A OFF RAMP EXIT AND HAD ALMOST ZERO STEERING I PANICKED AND TRIED TO GET OFF THE EXIT WHICH HAD A SHARP RADIUS TURN, I COULD NOT KEEP THE VEHICLE ON THE ROAD AND TRAVELED OFF INTO TO GRASS UNTIL I COULD SKID TO A STOP. IF THERE WOULD HAVE BEEN A DIFFERENT SITUATION OTHER THEN THE GRASS I WAS ABLE TO CRASH OFF INTO I OR SOMEONE ELSE COULD HAVE BEEN KILLED OR SERIOUSLY INJURED. IT TOOK EVERY BIT OF STRENGTH I HAVE TO TRY TO CONTROL THE VEHICLE TO KEEP IT FROM A VERY SERIOUS ACCIDENT, AS MY VEHICLE LOST STEERING I HAD TWO DASH WARNINGS THAT CAME ON. ADVANCED TRAC AND POWER STEERING BOTH QUIT WORKING. WITH THE RESEARCH I'VE DONE I THINK ITS A DISGRACE THAT FORD HAS DONE NOTHING TO FIX THIS ISSUE. I HAVE NO WAY TO PAY OVER $2000 TO GET MY CAR OPERATIONAL AGAIN. I WILL NO DOUBT LOOSE MY JOB DO TO NOW NOT HAVING TRANSPORTATION. MY CAR ONLY HAS 48500 MILES ON IT. THANKS FORD *TR

NHTSA ODI 10664123

Nov 1, 2014Steering1 injury

WHILE DRIVING TO DOCTORS APPOINTMENT, ELECTRIC POWER STEERING FAILED AND CAUSED EXTREME DISCOMFORT TO RIGHT WRIST WITH EXISTING DISABILITY; WHICH REQUIRES POWER ASSISTED STEERING. *TR

NHTSA ODI 10651839

Oct 15, 2014SteeringCrash1 death

MY DAUGHTER WAS KILLED IN A 2011 FORD FUSION WHEN SHE HIT A TREE THE POLICE ARE SAYING SHE FELL ASLEEP I DON'T BELIEVE THAT MY DAUGHTER'S WORKED NIGHT SHIFT FOR THE LAST SIX MONTHS AND THIS WAS HER DAILY SCHEDULE SHE WAS THE PERFECT DRIVER OF THE FAMILY TO DRIVE 17 HOURS STRAIGHT SHE DID ALL THAT ROAD TRIPS I BELIEVE SHE TRIED AVOID A DEER AND THEN LOST CONTROL OF HER VEHICLE THIS WAS A REALLY HORRIFIC CRASH EVERYTHING THAT WAS ON THE FRONT AND WENT IN TO THE CAR INCLUDING THE MOTOR THE FRONT TIRE THE BUMPERS EVERYTHING THE DRIVER SEAT WAS PUSHED ALL WAY BACK TO THE REAR SEAT I HOPE THIS CAR COULD BE INVESTIGATED I BELIEVE MY DAUGHTER LOST CONTROL OF THE STEERING AND THAT'S WHY SHE CRASHED. UPDATED 4/28/2015 *JS

NHTSA ODI 10644734

Oct 13, 2014SteeringBody & structureEngineCrash

MY DAUGHTER WAS DRIVING A 2011 FORD FUSION THE STATE POLICE SAID SHE FELL ASLEEP BECAUSE SHE WORKED OVERNIGHT . YES SHE WORKS OVERNIGHT AND HAS BEEN DOING IT FOR 6 MONTHS . SHE WAS ON HER REGULAR SCHEDULE. AFTER DROPPING HER BOYFRIEND OFF WORK SHE WAS HEADING TO MY HOUSE ON A REAL POPULAR DEER ROAD . I BELIEVE SHE WAS SWERVING OFF THE ROAD TO TRY AN AVOID THE DEER AND LOST HER STEERING AND HIT A TREE . I KNOW MY DAUGHTER SHE WOULDN'T HAVE FELL ASLEEP. I HOPE TO GOD THIS COULD BE PROVEN ONE DAY .THE ENGINE TIRES EVERYTHING ON FRONT END WAS INSIDE THE CAR . I HAVE PIECES OF THE CAR THAT WAS LEFT THERE HER CREDIT CARD BIRTH CERTIFICATE WAS JUST LAYING ON THE GROUND . I HAVE PICTURES OF THE CAR SHOWING THE ENGINE AND TIRE IN THE CAR. *TR

NHTSA ODI 10644383

Apr 3, 2014SteeringBody & structureCrash2 injuries

WE WERE DRIVING AN THE STEERING WHEEL LOCKED ND WR LOST CONTROL OF CA AND HIT A POLE. MY HUSBAND NOT AN INJURY ON HIS LEG AND INNER THIGH AND SOME OF US OPENWOUND FROM GLASSWA. *TR

NHTSA ODI 10577036

Oct 3, 2012SteeringCrash

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE STEERING WHEEL SEIZED, CAUSING HER TO CRASH INTO A CURB. THE VEHICLE WAS RESTARTED AND THE STEERING WHEEL OPERATED UNDER NORMAL CONDITIONS. THE FAILURE RECURRED SEVERAL TIMES HOWEVER. THE VEHICLE WAS TAKEN TO THE DEALER THREE TIMES AND EACH TIME, THE FAILURE COULD NOT BE REPLICATED. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE 20,000. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 10478493

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How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2011 Ford Fusion Hev verdict →