What 2,781 owners told NHTSA about the 2011 Ford Fusion Energi

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 60 MPH, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE VEHICLE. PRIOR TO THE NOISE, THE CONTACT NOTICED A BURNING ODOR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO FOUND GREASE INSIDE THE TRANSFER CASE. THE VEHICLE WAS TAKEN TO PARAMOUNT FORD OF VALDESE (101 MALCOLM BLVD SUITE A, VALDESE, NC 28690, (828) 338-9348) WHERE IT WAS DIAGNOSED THAT THE TRANSFER CASE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.

NHTSA ODI 11196393

I WAS DRIVING MY VEHICLE ON THE HIGHWAY AT 60 MILES PER HOUR WHEN THE POWER STEERING WHEN OUT COMPLETELY. WHEN THIS HAPPENED I WAS AT A OFF RAMP EXIT AND HAD ALMOST ZERO STEERING I PANICKED AND TRIED TO GET OFF THE EXIT WHICH HAD A SHARP RADIUS TURN, I COULD NOT KEEP THE VEHICLE ON THE ROAD AND TRAVELED OFF INTO TO GRASS UNTIL I COULD SKID TO A STOP. IF THERE WOULD HAVE BEEN A DIFFERENT SITUATION OTHER THEN THE GRASS I WAS ABLE TO CRASH OFF INTO I OR SOMEONE ELSE COULD HAVE BEEN KILLED OR SERIOUSLY INJURED. IT TOOK EVERY BIT OF STRENGTH I HAVE TO TRY TO CONTROL THE VEHICLE TO KEEP IT FROM A VERY SERIOUS ACCIDENT, AS MY VEHICLE LOST STEERING I HAD TWO DASH WARNINGS THAT CAME ON. ADVANCED TRAC AND POWER STEERING BOTH QUIT WORKING. WITH THE RESEARCH I'VE DONE I THINK ITS A DISGRACE THAT FORD HAS DONE NOTHING TO FIX THIS ISSUE. I HAVE NO WAY TO PAY OVER $2000 TO GET MY CAR OPERATIONAL AGAIN. I WILL NO DOUBT LOOSE MY JOB DO TO NOW NOT HAVING TRANSPORTATION. MY CAR ONLY HAS 48500 MILES ON IT. THANKS FORD *TR

NHTSA ODI 10664123

MY SISTER WAS DRIVING MY 2011 FORD FUSION TO GO OUT OF TOWN , WHEN GETTING BACK INTO TOWN, SHE PULLED INTO MACDONALDS, PUT SHIFT IN PARK. WHILE SITTING IN CAR, WE WERE TAKING FOOD ORDERS FROM PASSENGERS, ONE IN FRONT PASSENGER SIDE OF CAR AND ONE IN BACK PASSENGER SIDE. WE, MY SISTER WHO WAS DRIVING AND I WHO OWN THE CAR, GOT OUT OF AUTOMBILE , WE WENT INTO MACDONALDS STOOD IN LINE, WHEN WE GOT UP TO THE COUNTER TO ORDER, SOMEONE YELLED " THAT CAR IS ROLLING BACKWARDS" AND THE CAR ROLLED BACKWARDS INTO THE SIDE OF A WHITE TRUCK, DAMANGING THE PASSENGER SIDE DOOR ON THE TRUCK, NO DAMAGE ON FORD FUSION. THE CAR WAS RUNNING AS TO LEAVE THE AIR CONDITIONER ON BECAUSE IT WAS SO HOT OUT. I WAS IN THE RESTURANT AND NOT EVEN NEAR THE FORD FUSION AT THE TIME OF ROLL BACK. I HAVE BEEN DRIVING FOR OVER 53 YEARS AND KNOW WHEN A CAR IS IN GEAR, THIS FORD FUSION JUMPED OUT OF GEAR SOMEHOW, IT WAS IN GEAR. EVEN WHERE IT WAS PARKED WAS ON A SMALL INCLINE. WHEN TAKING THE FORD FUSION TO FORD DEALERS, I WAS TOLD THAT IT COULD'NT HAVE JUMPED OUT OF GEAR, IT HAD TO HAVE NOT BEEN IN PARK. NOW REMEMBER THIS CAR WAS RUNNING WITH THE AIR ON, DIDN'T ROLL BACK WHEN WE WERE TAKING ORDERS FOR FOOD, AND THEN WE STOOD IN LINE IN THE RESTURANT BEFOR THE CAR ROLLED BACKWARDS. THIS WAS REPORTED AS AN ACCIDENT ON MY SISTER'S INSURANCE, HOW CAN THIS BE , HOW DO THEY KNOW I WASN'T GOING TO DRIVE MY CAR THE REST OF THE WAY HOME,WE WERE ONLY 1 MILE FROM HOME. AND BESIDES THE CAR DIDN'T EVEN ROLL BACK FOR APROXMONTEY 6 MINUTES. THIS HAS TO BE REPORTED AS SO IT DOESN'T HAPPEN TO ANYONE ELSE. *TR

NHTSA ODI 10477290

PULLED UP TO MCDONALD'S, PUT IN PARK, TOOK ORDERS FROM OTHER PEOPLE IN AUTO. GOT OUT OF AUTO TOOK ANOTHER ORDER FROM PASSENGERS, LEFT RUNNING, WENT INTO MCDONALD'S STOOD IN LINE, WHEN UP TO COUNTER TO ORDER FOOD, SOME YELLED " THAT CAR IS ROLLING BACKWARDS, IT WAS MY SISTERS 2011 FUSION, IT WAS PUT IN GEAR BEFORE WE WENT INTO RESTAURANT IT JUMPED OUT OF GEAR AND ROLLED BACK INTO THE SIDE OF A WHITE TRUCK. TOOK THE CAR TO FORD AND THE PERSON SAID IT IS WAS NOT POSSIBLE FOR THAT TO HAPPEN, BUT IT DID. *TR

NHTSA ODI 10477158