What 2,781 owners told NHTSA about the 2011 Ford Fusion Energi

Power steering (electric) went out and left me with no way to control my car 2011 Ford Fusion resulting in me wreaking my car

NHTSA ODI 11493733

Advance Trac light abs traction control light came on next thing I know car goes out of control and now my car is totaled total loss smashed right into side of the road brakes failed steering failed and all this popped up moments before and then q truck ran into me my mom went to hospital but is ok I'm fine

NHTSA ODI 11468789

The contact owns a 2011 Ford Fusion. The contact stated while his wife was driving approximately 60 mph when the steering wheel became difficult to turn when they crashed into a curb and as a result almost went over the embankment. The contact stated power steering fault warning message was displayed. No one was injured, and the vehicle was towed to a local dealer where it was diagnosed with needing EPA Steering efforts replaced but was not repaired. The manufacturer was informed of failure and told the contact that they were unable to assist. The failure mileage was approximately 138,000.

NHTSA ODI 11450483

STEERING LOCKED AND CAUSED THE CAR TO SWERVE SERVERLY, THIS CAN BE VERY FATAL LUCKILY NO ONE WAS ON THE ROAD WHEN THIS HAPPENED.

NHTSA ODI 11375439

MY CAR SAID. SERVICE POWER STEERING AND SERVICE ADVANCE TRAC. THEN NOT EVEN 5 MINUTES LATER I COULD NO LONGER TURN THE WHE AND HIT A CURB AND BROKE MY RIM. I WAS NOT GOING OVER 35 MPH AND CAN NOT TURN THE WHEEL AT ALL. NOW IT SAYS SERVICE POWER STEERING NOW

NHTSA ODI 11330695

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 47 MPH, THE STEERING WHEEL WAS DIFFICULT TO TURN AND WAS NOT ALIGNED. THE TRACTION CONTROL WARNING LIGHT WAS ILLUMINATED. THE POWER STEERING FAULT MESSAGE WAS DISPLAYED. THE CONTACT SUSTAINED INJURIES TO THE SHOULDER WHILE TURNING THE STEERING WHEEL MEDICAL ATTENTION WAS NOT PROVIDED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT WHO STATED THE ELECTRIC STEERING WHEEL RACK NEEDED TO BE REPLACED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACT AND A CASE WAS OPENED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 80,000. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING).

NHTSA ODI 11324500

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED RECEIVED NHTSA CAMPAIGN NUMBER: 13V227000 (FUEL SYSTEM, GASOLINE) AND THE VEHICLE WAS SERVICED AT KIRK AUTO COMPANY (235 STATE HWY 7 FRONTAGE RD, GRENADA, MS 38901). THE CONTACT STATED THE FUEL TANK WAS LEAKING FUEL ONTO THE GROUND. THE CONTACT ALSO MENTION WHILE DRIVING APPROXIMATELY 5 MPH THE STEERING WHEEL WAS DIFFICULT TO MANEUVER WITH THE POWER STEERING WARNING LIGHT ILLUMINATING. THE CONTACT STATED THAT THE FUEL TANK WAS STILL LEAKING FUEL AS THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR SERVICE. THE DEALER DIAGNOSED THE FAILURE AS A CRACKED FUEL TANK THAT NEEDS TO BE REPLACED. THE CONTACT MENTIONED THAT SHE SUSTAINED INJURIES TO THE RIGHT HAND THAT REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 234,069.*DT*JB

NHTSA ODI 11307437

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT 20 MPH, THE STEERING WHEEL JERKED TO THE LEFT. AS A RESULT, THE VEHICLE VEERED OFF THE ROAD AND CRASHED INTO THE CURB. THE SERVICE POWER STEERING NOW AND ADVANCE TRACK WARNING MESSAGES WERE DISPLAYED. THE PASSENGER SUSTAINED INJURIES TO THE NECK AND MEDICAL ATTENTION WAS PROVIDED. THERE WAS NO POLICE REPORT FILED. THE AIR BAGS DID NOT DEPLOY. THE CONTACT CALLED DUTRO FORD-LINCOLN LOCATED AT 132 S 5TH ST, ZANESVILLE, OH 43701; PHONE NUMBER (740) 452-6334 BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED WHO REFERRED CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 166,000.

NHTSA ODI 11298980

ONE NIGHT I WAS DRIVING IN THE CITY TO RUN SOME ERRANDS. THE VEHICLE WAS IN MOTION APPROXIMATELY 30 TO 35 MILES PER HOUR IN A MAIN STREET WHEN I SUDDENLY HEAR A SOUND COMING FROM MY VEHICLE ALERTING ME THAT THE WRENCH LIGHT DETECTED A MALFUNCTION. AT THE MOMENT I WAS ALERT AND VIEWING MY DASH REGARDING THE ILLUMINATION IT THREW UNTIL I SUDDENLY FELT MY STEERING GEAR BECOME REALLY STIFF AND PULLING ME TO THE SIDE NEAR THE CURB REALLY FAST. I HAD LOST CONTROL OF MY VEHICLE TO STEER THAT RESULTED IN MY VEHICLE JUMPING UP THE CURB AND COLLIDING WITH A LIGHT POLE DAMAGING THE PASSENGER SIDE OF MY FRONT BUMPER AND PASSENGER FRONT AND REAR DOOR. THE MAJORITY OF THE DAMAGE HAPPEN TO MY VEHICLE WHICH LEFT SCRATCHES, DENTS, AND PAINT AND BODY DAMAGE TO PRETTY MUCH THE RIGHT SIDE OF MY VEHICLE. THE LIGHT POLE CONSIDERING THE IMPACT FROM JUMPING UP THE CURB ASSISTED IN NOT CAUSING ANY STREET DAMAGE TOWARD THE STREET LIGHT. I REPORTED THE INCIDENT IMMEDIATELY TO MY INSURANCE COMPANY TO FILE A CLAIM. EVENTUALLY I WAS INFORMED BY A FEW OF MY COWORKERS THAT THERE WAS A RECALL ISSUED ABOUT THE STEERING GEAR ON THE 2011 FORD FUSIONS. I TOOK IT TO MY FORD DEALER IN WHICH WAS A REALLY HORRIBLE EXPERIENCE SINCE THEY AUTOMATICALLY CLOSED THERE DOOR IN MY FACE WHEN I INFORMED THEM ABOUT THE STEERING GEAR ISSUE AND RECALL. THERE EXCUSE WAS MY VIN DID NOT MATCH THE RECALL ISSUED SO THERE WAS NOTHING THEY CAN DO. FORD THEN QUOTED ME OVER $2000 FOR PARTS AND LABOR AND PROGRAMMING. I WAS SO PISSED AND LEFT EMPTY HANDED SINCE DOWN THE ROAD I HAD NO CHOICE BUT TO PURCHASE THE STEERING GEAR AND YET TO STILL SELL ME A DEFECTIVE ONE THAT I HAD AN OUTSIDE SHOP PERFORM THE WORK TWICE. AFTER MY REPAIRS I SPOKE TO THE SERVICE MANAGER FOR A REIMBURSEMENT IN WHICH TILL THIS DAY, THEY DO NOT WANT TO ISSUE ME ONE.

NHTSA ODI 11287407

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE THE CONTACT'S WIFE WAS DRIVING APPROXIMATELY 25 MPH, THE POWER STEERING SUDDENLY FAILED. THE DRIVER ATTEMPTED TO TURN THE VEHICLE AND DROVE OFF THE ROAD. THE UNDERCARRIAGE OF THE VEHICLE STRUCK THE GROUND ABRUPTLY AND WAS DAMAGED. THE DRIVER'S NECK WAS INJURED, BUT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DRIVEN BACK TO THEIR HOME WHERE IT LATER FAILED TO RESTART. SONORA FORD (LOCATED AT 13254 MONO WAY, SONORA, CA 95370, 209-532-5593) INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE POWER STEERING CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND VERIFIED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE APPROXIMATE FAILURE MILEAGE WAS 96,700.

NHTSA ODI 11270453

THIS CAR HAS BEEN CARRIED IN TWICE FOR LOSING POWER STEERING. IT HAPPENED AGAIN ON 09/28/19 WHERE AN ACCIDENT WAS INVOLVED. POWER STEERING WAS LOST WHILE MAKING A LEFT HAND TURN CAUSING AN ACCIDENT. COULD NOT PULL CODES OFF COMPUTER AS POWER WAS LOST BY ACCIDENT.NO AIR BAGS WERE DEPLOYED NOR DID SEAT BELT ENGAGE

NHTSA ODI 11265295

POWER STEERING ASSIST REPAIRED UNDER RECALL STARTEC HAVING INTERMITTENT FAILURE WHICH DEALER COULD NOT DUPLICATE. 5 MONTH LATER COMPLEYE STEERING FAILURE WHILE DRIVINGRESULTING IN ACCIDENT. FORD WILL NOT ADDRESS BECAUSE MILEAGE IS 300MILES OVER THEIR CUSTOMER SATISFACTION PROGRAM

NHTSA ODI 11209644

TURNING OFF THE HIGHWAY ONTO A SMALL SIDE STREET POWER STEERING WENT OUT CAUSING COLLISION WITH A MAILBOX AND TRASH CANS ALONG WITH SEVERAL UNSIGHTLY SCRATCHES, DENTS, AND DINGS DOWN THE SIDE OF THE CAR

NHTSA ODI 11208485

I WAS DRIVING IN A 45 MILE LANE, MY ELECTRIC POWER STEERING HOPPED OFF AND POWER STEERING SERVICE NOW CAME ON. MY CAR HIT THE CURB AND LANDED IN SOMEONE YARD. VERY TERRIFYING. I CONTACTED FORD AND THEY SAID THEY WILL NOT REPLACE IT. BECAUSE I DON’T MEET THE GUIDELINES FOR THE RECALL. MY CAR IS OVER 150,000 MILES. AND I WILL HAVE TO PAY. I FELT LIKE THIS IS NOT OKAY I ONLY HAD THIS CAR FOR 2 MONTHS AND THE OWNER NEVER TOOK IT IN WHEN IT WAS UNDER 150,000 MILES. IF IT’S ON RECALL IT SHOULDN’T HAVE A TIME FRAME TO GET IT FIX. IF THEY MESSED UP ON THEIR END FIX IT. NOW THEY ASKING ME TO PAY OUT OF POCKET TO FIX ON THEIR BEHAVE.

NHTSA ODI 11208032

TAKATA INFLATORS ARE NOT WORKING. LAST YEAR I GOT INTO A FRONT END COLLISION AT 25MPH AND AIR BAGS DIDNT DEPLOY.

NHTSA ODI 11207176

ON A MONDAY MORNING A LIGHT ON MY DASHBOARD CAME ON AND IT SAID STEERING POWER SERVICE NOW, THIS CAUSE THE STEERING WHEEL TO BECOME STIFF AND HARD TO CONTROL. WHILE I LOOK ALL OVER UNDER THE HOOD TO FIND THE STEERING POWER FUEL RESERVOIR I COULDN'T FIND ONE. ON WEDNESDAY AFTERNOON AS I WAS DRIVING A SHARP CORNER IT WAS DIFFICULT FOR ME TO TURN THE STEERING WHEEL AND I LOST CONTROL OF THE CAR ENDING UP HITTING THE BRIDGE IN THE ROAD. THE LOW TRACTION AS WELL CAME ON WHEN THE STEERING POWER LIGHT APPEARED.

NHTSA ODI 11171917

I WAS DRIVING THIS VEHICLE ON HIGHWAY TURNING ON CURB WITH 40 MPH AND PROMPTLY MY STEERING LOST POWER GOT LOCKED I COULDN'T DO NOTHING I JUST TURNED FLASHES ON AND BRAKED SOMEONE IN THE BACK HIT ME AND RUN AWAY.

NHTSA ODI 11165952

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 25 MPH, THE POWER STEERING ASSIST FAULT INDICATOR ILLUMINATED AND THE STEERING SEIZED. AS A RESULT, THE ENTIRE PASSENGER SIDE OF THE VEHICLE STRUCK A GUARDRAIL. THE AIR BAG DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT TOWED, DIAGNOSED, OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000. *TT MANUFACTURER AND THEY INFORMED THE CONSUMER THAT THERE IS A PROGRAM CURRENTLY FOR THE POWER STEERING ASSISTANCE. *JB

NHTSA ODI 11151846

I TOOK MY 2011 FORD FUSION TO THE FORD DEALERSHIP IN HARLINGEN TX. THEY VERIFIED THE VEHICLE WAS UP FOR RECALL SINCE IT HAS NOT BEEN REPAIRED. THE MECHANICS TOOK THE CAR IN AND REPAIRED THE CAR AFTER 7 DAYS OF DROPPING IT OFF. ON DAY 7 THEY CALLED ME THAT IT NEEDED A TIE ROD WHICH I PURCHASED AND DELIVERED FIRST HAND. 2 HOURS LATER THEY CALLED ME THAT I HAD TO PAY $1,300 BECAUSE THE CAR WAS NOT UP FOR RECALL AND THAT IF I DIDN'T PAY THEY WOULD BE PUTTING MY BROKEN PART BACK ON AND RELEASING THE CAR TO ME. I WENT ON TO COMPLAIN TO THE MANAGER AND THEY MANAGED TO TAKE $500 OUT FOR THE REPAIRS THEY HAVE DONE THAT WERE SUPPOSED TO BE UP FOR RECALL. I WAITED 7 DAYS TO FIND OUT I WAS BEING CHARGED FOR A SERVICE THAT WAS SUPPOSED TO BE FREE. RECALL NUMBER 15NO1 AND 15NO2. I HAVE RECITE AND VIDEO OF THE CONFRONTATION. I HAD ALREADY WRECKED THE CAR DUE TO THE STEERING ISSUES. I ALSO REPAIRED THE DAMAGED AFTER THE ACCIDENT TO LATER FIND OUT IT WAS UP FOR RECALL!

NHTSA ODI 11118326

MY CAR IS AIRBAG LIGHT DOESN'T COME ON.

NHTSA ODI 11072696

MY POWER STEERING ADVANCETRAC WENT OUT WHILE DRIVING, MY STEERING WHEEL LOCKED ON HIGHWAY, IN RESULT I BROKE MY FRONT BUMPER AND ALMOST ENDED UP IN A ACCIDENT DUE TO A LOCKED STEERING WHEEL. I TURNED IN TO FORD FOR POWER STEERING RECALL AND THEY WANTED TO CHARGE ME. I NEVER HAD A THING LIKE THIS BEFORE HAPPEN. I ALSO HAVE FUEL INLET ON FUEL TANK AND I TOOK IN FOR RECALL AND ALL THE FORD DEALER DID WAS SET MY CAR OUT IN THEIR PARKING LOT AND DID NOTHING TO FIX IT., EVEN THOUGH IT WAS UNDER WARRANTY. I WAS JUST GETTING INTO MY CAR WHEN I WAS AT HOME ABOUT TO LEAVE TO WORK WHEN THE MESSAGE CAME ACROSS THE DASHBOARD.

NHTSA ODI 11067387

MY POWER STEER WENT OUT WHILE DRIVING WHICH CAUSED ME TO RUN OFF ROAD WITHOUT INJURY BUT HAD ONE FLAT TIRE. VEHICLE REQUIRED TOWING. MANUAL STEERING IS TO HARD TO MAKE VEHICLE DRIVABLE. LIGHT ON INDICATING "SERVICE POWER STEERING". FORD DEALERSHIP, FORD CUSTOMER SERVICE, AND NHTSA STATES MY 2011 FORD FUSION VIN IS NOT INCLUDED IN THE 15S18 RECALL. I ATTEMPTED TO CALL FORD CORPORATE HEADQUARTERS IN HOPES TO GET THEM TO HONOR RECALL FOR MY VIN BUT THEY WILL NOT ANSWER PHONE TIMES 2 CALLS AT 313-322-3000, ON HOLD FOR 13 MINUTES AND 36 MINUTES. I AM GATHERING DATA TO FILE A SMALL CLAIM COURT. I NEED THE A COPY OF THE OFFICIAL NHTSA REPORT CONCERNING 15V340000. I SPOKE TO APRIL ON 12/25/17 FOR NHTSA WHO INFORMED ME THAT THE "MANUFACTURES" DECIDE WHICH VIN ARE INCLUDED IN RECALL. ALSO I SPOKE TO BRIANCE FROM FORD CUSTOMER SERVICE TO OBTAIN INFORMATION NEEDED TO FILE COURT CLAIM: NAME OF CEO, STREET ADDRESS, AND PHONE NUMBER OF FORD HEADQUARTERS. I WAS DENIED INFORMATION AND TOLD, "WE ARE NOT ALLOWED TO GIVE THAT". PLEASE ASSIST.

NHTSA ODI 11056563

SERVICE TRAC OFF POWER STEERING OFF RECALL NUMBER 15 S 18 MY VIN NUMBER WAS NOT INCLUDED IN THIS RECALL EVEN THOUGH THIS IS THE PROBLEM I AM CURRENTLY HAVING WAS INVOLVED IN A CAR ACCIDENT BECAUSE OF IT ON THE 25TH OF OCTOBER 2017

NHTSA ODI 11045039

DRIVING DOWN RURAL ROAD, STEERING WHEEL LOCKED IN PLACE, APPLIED BRAKES, HIT GUARDRAILS. MINOR DAMAGE, BUT POTENTIAL FOR VERY SERIOUS ACCIDENT

NHTSA ODI 11005827

CAR IS A LEMON RECALL REPAIR WAS DONE IN JUNE 2016 FOR RECALL NUMBER 15S18. I PURCHASE THE CAR IN NOV 2016. AND HAVE LOST STEERING POWER TO VEHICLE TOOK IT TO FORD DEALER THEY SAID IT WAS PAST THE MILAGE AND COULD NOT BE COVERED WANT TO CHARGE ME 1500 TO FIX SOMETHING THAT WAS REPAIRED DUE TO RECALL CALL FORD CORP. THEY SAID SAME THING.

NHTSA ODI 11001994