Home · 2011 Ford Fusion Energi · Complaints

What 2,781 owners told NHTSA about the 2011 Ford Fusion Energi

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (2,781)Crash / fire / injury (99)Steering (1,425)Airbags (330)Engine (276)Transmission & drivetrain (268)Speed control (255)Fuel system (235)Electrical system (201)Brakes (193)Electronic Stability Control (esc) (93)Body & structure (61)

19 of 2,781 complaints match · Airbags · crash/fire/injury only · clear filters

Apr 24, 2023AirbagsBrakesCrash

The contact owns a 2011 Ford Fusion. The contact stated that while driving at approximately 45-50 MPH, she depressed the brake pedal to stop the vehicle however, the vehicle failed to engage. The ABS warning light illuminated. The contact then stated that she applied pressure to the brake pedal and the pedal went to the floor and failed to stop the vehicle. As a result, the contact swerved around another vehicle however, the contact’s front driver’s side crashed into another vehicle. The air bags failed to deploy. No injuries were sustained. No medical attention was required. A police report was filed. The vehicle was not diagnosed or repaired. The dealer nor the manufacturer was not notified of the failure. The failure mileage was approximately 250,000.

NHTSA ODI 11518668

Dec 28, 2022AirbagsCrash1 injury

I got a air bag recall on my 2011 Ford Fusion se @ diamond ford Lancaster I had a accident on December 25 2022 and my airbags never deployed

NHTSA ODI 11499203

May 6, 2022AirbagsCrash2 injuries

The contact owns a 2011 Ford Fusion. The contact stated that while driving approximately 45 mph the driver lost control of the vehicle and drove off the road and crashed into a ditch. During the crash, the front end of the vehicle was severely damaged causing both the driver side and passenger side airbags to deploy. The contact indicated that the airbags did not immediately deploy and both occupants had sustained concussions when the driver made contact with the steering wheel and the passenger made contact with the dashboard. The driver also sustained a right leg injury. Both received medical attention where mediation was provided. A police report was taken at the scene and the vehicle was towed away. The manufacturer and local dealer were notified of the incident. The failure mileage was 200,000.

NHTSA ODI 11463645

May 20, 2020AirbagsCrash1 injury

AIR BAGS DID NOT DEPLOY IN 45 MPH FRONT END T-BONE CRASH TO THE FRONT PASSENGER SIDE OF THE FORD FUSION. THE 2011 FORD FUSION WAS PREVIOUS REPAIRED FOR THE TAKATA AIR BAG FAULT BUT FAILED TO DEPLOY CAUSING MY WIFE NERVE DAMAGE AND ADDITIONAL INJURES THAT ARE STILL BEING EVALUATED. PLEASE INVESTIGATE THE FAULT AS I HAVE SEEN NUMEROUS REPORTS / COMPLAINTS FROM OTHERS WITH THIS SAME ISSUE / THE AIR BAGS STILL NOT DEPLOYING AFTER THE FIX.. THANK YOU*DT*JB *TR

NHTSA ODI 11325283

Apr 13, 2020AirbagsCrash2 injuries

WE WERE STATIONARY AT A RED LIGHT AT A 4-WAY INTERSECTION. A CAR FROM THE OPPOSITE DIRECTION (COMING TOWARDS US) RAN THE RED LIGHT AND HIT US HEAD-ON DOING APPROX. 50 MPH. THE PASSENGER AIRBAG IN OUR CAR DID NOT DEPLOY DURING THE HEAD-ON COLLISION. THE DRIVER'S AIRBAG DID DEPLOY. I WAS IN THE PASSENGER'S SEAT AND SUFFERED NUMEROUS INJURIES DUE TO THE AIRBAG NOT DEPLOYING.

NHTSA ODI 11321009

Jan 14, 2020AirbagsCrash1 injury

VEHICLE WAS IN MOTION WHEN THE DRIVER SIDE AIRBAG DEPLOYED WITHOUT WARNING CAUSING DRIVER TO LOSE CONTROL OF VEHICLE AND COLLIDED WITH THE FRONT OF A BANK.

NHTSA ODI 11299240

May 13, 2019SteeringAirbagsCrash

TAKATA INFLATORS ARE NOT WORKING. LAST YEAR I GOT INTO A FRONT END COLLISION AT 25MPH AND AIR BAGS DIDNT DEPLOY.

NHTSA ODI 11207176

Mar 1, 2019AirbagsCrash1 injury

I WAS IN A SINGLE VEHICLE ACCIDENT FEBRUARY 23, 2015 WHERE I SLID OFF AN ICY BACK ROAD CAUSING SIGNIFICANT FRONT END DAMAGE WHICH WAS REPAIRED AT MILNES FORD IN LAPEER, MI. DUE TO THE AMOUNT OF DAMAGE THE AIRBAGS SHOULD HAVE DEPLOYED BUT THEY NEVER DID. I NOW HAVE A BULGED DISK IN MY NECK AND ANOTHER IN MY LUMBAR SPINE. A LATER COMPUTER SCAN FOR A SEPARATE ISSUE INDICATED THE AIRBAGS DID NOT DEPLOY AS THEY SHOULD HAVE. WHEN THE ORIGINAL REPAIRS WERE DONE, THE DEALERSHIP DID NOT CHECK AND NEVER ADDRESSED THE FAILURE TO DEPLOY. THE ONLY TOWING THAT WAS DONE WAS TO GET MY VEHICLE OUT OF A DITCH.

NHTSA ODI 11183421

Oct 29, 2018AirbagsCrash

TAKATA AIR BAGS

NHTSA ODI 11143801

Sep 10, 2018AirbagsCrash1 injury

TL* THE CONTACT OWNED A 2011 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS INVOLVED IN A FRONT END COLLISION. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD WHERE IT WAS DEEMED DESTROYED. THERE WAS ONE INJURY THAT REQUIRED MEDICAL ATTENTION. THE CONTACT SUFFERED FROM SEVERE PAIN AND MULTIPLE BRUISES. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 16,000.

NHTSA ODI 11128529

Feb 13, 2018SteeringAirbagsCrash

MY CAR IS AIRBAG LIGHT DOESN'T COME ON.

NHTSA ODI 11072696

Jan 12, 2017AirbagsCrash

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. WHILE THE CONTACT'S VEHICLE WAS IDLING AT A RED LIGHT, IT WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE BODY DAMAGE WAS REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10944618

Nov 30, 2016AirbagsCrash1 injury

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 40 MPH, THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUFFERED A NECK SPRAIN, A SHOULDER CONTUSION, AND A HEAD INJURY THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 122,000.

NHTSA ODI 10928769

Nov 5, 2015AirbagsFuel systemCrash1 injury

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE AT A STOP LIGHT, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY. IN ADDITION, THE FUEL SAFETY CUT OFF SWITCH FAILED TO ACTIVATE. THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT SUSTAINED MINOR BRUISES THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DRIVEN FROM THE CRASH SCENE AND WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 112,000. THE VIN WAS UNAVAILABLE.

NHTSA ODI 10788517

Feb 10, 2015AirbagsBrakesCrash

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 25 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO RESPOND CAUSING THE VEHICLE TO CRASH INTO A GATE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.

NHTSA ODI 10682648

Jan 27, 2015AirbagsBody & structureCrash

WHILE TRAVELING DOWN A CITY STREET AN ANIMAL RAN OUT IN FRONT OF ME. TRYING TO AVOID IT MY CAR STRUCK A LIGHT POST. NO AIRBAGS DEPLOYED. *TR

NHTSA ODI 10679339

Dec 15, 2014AirbagsCrash1 injury

VEHICLE HYDROPLANED ON SNOWY I-71 AND WENT OFF THE ROAD VEHICLE WAS TOTALED INCLUDING FRONT END COLLISION TO TREE BUT AIR BAG DID NOT DEPLOY. *TR

NHTSA ODI 10664347

Aug 17, 2014AirbagsBody & structureBrakesCrash

I ENTERED THE CVS PARKING LOT AND MADE A RIGHT TURN AND PROCEEDED TO ENTER THE OPEN PARKING SPACE . I STEPPED ON THE BRAKE TO SHIFT TO THE PARK POSITION WHEN ALL OF A SUDDEN THE CAR JOLTED FORWARD ACCELERATING IN A FORCEFUL MANNER( LIKE IT HAD A MIND OF ITS OWN). I KEEP PRESSING DOWN ON THE BRAKE BUT THE CAR WOULD NOT STOP AND KEEP GOING STRAIGHT AND HIT THE FENCE ON FRONT OF THE PARKING SPACE CAUSING THE CAR TO BOUNCE BACK. DESPITE MY AFFORD TO STOP THE CAR WITH THE BRAKE IT DID NOT WORK. THE AIR BAG DEPLOYED AND SMOKE AND A BURNING SMELL STARTED TO COME OUT OF THE CAR, I GOT OUT OF THE CAR IMMEDIATELY . I WAS LUCKY THAT I WAS NOT ON THE ROAD AND HIT ANOTHER CAR OR A PERSON.I KNOW THE MY CAR HAS A PROBLEM. *TR

NHTSA ODI 10625886

Dec 12, 2013AirbagsSpeed controlEngineCrash

VEHICLE WAS BEING DRIVEN SLOWLY TO PARKING AREA WHEN IT SUDDENLY ACCELERATED AND ENGINE KEPT REVVING UP AND IT LUNGED FORWARD AND CRASHED INTO A LARGE TREE, DEMOLISHING THE FRONT END. THE FORD PARTS PERFORMED EXACTLY AS THEY SHOULD HAVE, PREVENTING DAMAGE TO THE WINDSHIELD OR CABIN AREA, BUT AIRBAGS DID NOT DEPLOY. THE DRIVER WAS NOT INJURED BUT WAS SHAKEN UP BY THE ACCIDENT. UPON INSPECTION BY THE BODY SHOP AND MECHANIC, THE LINKAGE WAS BROKEN AND DAMAGED AND NEEDS FURTHER INVESTIGATION TO SEE IF A DEFECT IN THE LINKAGE WAS A CAUSE OR CONTRIBUTING FACTOR. DAMAGE TO THE FRONT END IS SUBSTANTIAL AND ESTIMATED IN EXCESS OF $8,000 WITH THE SEEN DAMAGE THUS FAR. *TR

NHTSA ODI 10555781

Working with the data? Download all 2,781 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2011 Ford Fusion Energi verdict →