What 370 owners told NHTSA about the 2011 Ford F-250 Super Crew

VEHICLE DEVELOPED VIOLENT, RESONANT SHAKING AT HIGHWAY SPEED. REDUCTION TO 40 MPH WAS REQUIRED TO REGAIN VEHICLE CONTROL.

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TL* THE CONTACT OWNS A 2011 FORD F-250. WHILE DRIVING AT 15 MPH, THE CLAMP USED TO SECURE THE HIGH PRESSURE FUEL LINE LEADING TO THE FUEL INJECTOR FRACTURED CAUSING A FUEL LEAK. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE THE FRACTURED CLAMP WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000.

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WHILE DRIVING APPROX 60 MPH A MESSAGE POPPED UP ON THE DISPLAY SAYING "STOP WHEN SAFE". WHILE TRYING TO GET OFF THE ROAD THE ENGINE DIED AND LEFT ME WITH NO POWER BRAKES OR STEERING. HAD TO BE PUSHED OUT OF THE INTERSECTION. WOULD NOT RESTART. TRUCK WEIGHS 8300 POUNDS. 1 HOUR PRIOR I WAS GOING OVER A STEEP MOUNTAIN PASS. HALF AN HOUR LATER I WAS IN 100+ DEGREE DESERT WITH NO CELL SERVICE. EITHER ONE COULD HAVE BEEN A NIGHTMARE ENDING. THIS MUST BE ADDRESSED.

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WE HAVE HAD ABOUT FOUR OCCASIONS WHERE OUR TRUCK SUDDENLY BEGINS TO SHAKE AND VIBRATE, CANNOT CONTROL THE SHIMMY UNTIL YOU CAN SLOW IT DOWN UNDER 30 MPH. IT HAPPENED THREE TIMES AT ABOUT 33,000 MILES. TWO TIMES IT WAS COMING OFF BRIDGE, HITTING A STEEL CHANNEL AT THE JUNCTION AND ONE TIME A LARGE HOLE. ALL THREE TIMES IT WAS ONE WHEEL HITTING THE HOLE OR DEPRESSION BEFORE THE OTHER WHEEL HIT. WE TOOK IT TO FORD DEALERSHIP.....NO IDEAS THERE. THEY REBALANCED THE LEFT TIRE AND NO MORE PROBLEMS UNTIL TODAY WHEN IT HAPPENED AGAIN WHEN COMING OFF A BRIDGE. ABOUT 38,000 MILES AND IT WAS THE SAME THING. CANNOT CONTROL THE SHIMMY UNTIL THE VEHICLE HAS SLOWED TO ABOUT 30 MILES PER HOUR. MOST FRIGHTENING! I REFUSE TO DRIVE IT AGAIN UNTIL THIS IS FIGURED OUT! BIG, OUT-OF-CONTROL TRUCK IS NOT MY CUP OF TEA.

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AFTER ENGINE IS WARMED UP, WHEN YOU SLOW DOWN, THERE IS A FEW SECONDS, 3 TO 5, THAT THE TRUCK WILL NOT SPEED UP. THIS PROBLEM CONTINUES AS LONG AS YOU ARE IN SLOW DOWN AND SPEED UP TRAFFIC. IF YOU ARE TURNING LEFT THE SPEED UP TIME CAN BE 3 TO 8 SECONDS. I HAVE CARRIED TRUCK BACK TO THE DEALER SEVERAL TIMES WITH THIS PROBLEM. I HAVE BEEN TOLD AT THESE TIMES THAT THEY CAN NOT DUPLICATE WHAT I HAVE TOLD THEM. THIS PROBLEM HAS ALMOST CAUSED A ACCIDENT SEVERAL, SEVERAL TIMES. I HAVE EXPLAINED TO THE SERVICE MANAGER SEVERAL TIMES ABOUT THIS PROBLEM AND THERE IS STEEL NO FIX FOR THIS PROBLEM. I BELIEVE THAT IF THIS PROBLEM IS NOT FIXED THAT I WILL BE IN A ACCIDENT.

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EXHAUST TEMP SENSOR NUMBER 4 WENT OUT TRUCK SHUT DOWN

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TL* THE CONTACT OWNS A 2011 FORD F-250. THE CONTACT STATED THAT THE FRONT WINDSHIELD WIPERS OPERATED INDEPENDENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.

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WHILE DRIVING AT AROUND 60 MPH THE DASH STARTING CHIMING AND GAVE ME A STOP SAFELY NOW MESSAGE. I SLOWED DOWN AND PULLED OVER TO THE SIDE OF THE ROAD. AT ABOUT 5 MPH THE TRUCK SHUT OFF, POWER STEERING AND BRAKES FADED. I WAS BARELY OUT OF THE LANE OF TRAFFIC AND MY ATTEMPTS TO RESTART THE TRUCK AND GET IT FURTHER OFF THE ROAD TO A SAFER SPOT WERE NOT ALLOWED BY THE COMPUTER SYSTEM. I HAD THE TRUCK HAULED TO A NEARBY FORD DEALER AND AFTER COOLING OFF ALL NIGHT THE TRUCK WOULD RESTART. THE LOCAL DEALER COULD NOT FIX THE PROBLEM DUE TO TROUBLE WITH HIS DIAGNOSTIC COMPUTER SO HE SUGGESTED I TRAVEL TO ANOTHER DEALER. HE FELT I COULD MAKE IT THERE WITH THE TRUCK. I WENT TO THE MOTEL WHERE MY WIFE AND I HAD TO SPEND THE NIGHT TO PICK HER UP, A DISTANCE OF ABOUT 1-2 MILES. WE LOADED OUR BELONGS UP INTO THE TRUCK, I RESTARTED IT AND STARTED TO BACK OUT OF THE PARKING SPACE AND IT REPEATED THE STOP SAFELY NOW WARNING AND SHUT THE TRUCK OFF IMMEDIATELY SEEING MY SPEED WAS UNDER 5 MPH. I WAS HALFWAY OUT OF THE SPACE AND WAS STUCK THERE. I WAS VERY FORTUNATE IT HELPED IN THE MOTEL PARKING LOT AS OPPOSED TO JUST AS I PULLED OUT INTO TRAFFIC.. AT THE NEXT DEALERSHIP THE PROBLEM WAS DIAGNOSED AS A BAD EGT TEMPERATURE SENSOR IN THE EXHAUST SYSTEM. *TR

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TL* THE CONTACT OWNS A 2011 FORD F-250. WHILE DRIVING 60 MPH OVER A BUMP IN THE ROAD, THE VEHICLE SHOOK UNCONTROLLABLY. THE CONTACT HAD TO SLOW THE VEHICLE DOWN TO 30 MPH TO REGAIN CONTROL. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE FRONT TIRES AND PERFORMED AN ALIGNMENT. IN ADDITION, THE FRONT SUSPENSION BARS WERE ALSO REPLACED; HOWEVER, THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.

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TL* THE CONTACT OWNS A 2011 FORD F-250. WHILE DRIVING 75 MPH, THE STEERING WHEEL WAS TURNED LEFT AND RIGHT, BUT THE WHEELS TURNED TO THE OPPOSITE DIRECTION. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE STEERING BOX FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,500. ...UPDATED 06/03/15 *BF UPDATED 7/7/2015*JS UPDATED 10/05/2017*CN

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WHEN U TURN ON PASSENGER SIDE AIR BAG THE RADIO DOES NOT WORK WHEN U TURN IT OFF THE TRACTION CONTROL LIGHT COMES ON AND ABS SYSTEM WARNING LIGHT COMES ON , THE BLUE TOOTH STOPPED WORKING ALL TOGETHER NO MATTER WHICH POSITION AIR PASS AIR BAG SWITCH IS IN. *TR

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MY EGT SENSOR IN MY TRUCK WENT OUT THAT HAS TO DO WITH EMISSIONS THIS IS THE FIRST ONE I'VE HAD TO PAY FOR BUT THEY HAVE REPLACED ANOTHER BEFORE WARRANTY RAN OUT. THESE SENSORS ARE FAULTY. *TR

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DRIVING THE CAR AT 50 MILES PER HOUR ON A HIGHWAY, THE MESSAGE "PULL OVER SAFELY NOW" CAME ON, WITHIN 10 SECONDS THE ENGINE AND SUBSEQUENTLY STEERING SHUT ITSELF DOWN. THERE WAS NO PLACE TO PULL OVER EXCEPT FOR A TURN OUT LANE. I BOUGHT THIS CAR TO PULL MY 2 HORSE TRAILER AND DRIVE ON INTERSTATE FOR LONG ROAD TRIPS. I DRIVE AT NIGHT SINCE THAT IS EASIER ON MY HORSES. IF THE ENGINE AND STEERING CAN SHUT ITSELF DOWN GOING AT 75 MILES PER HOUR ON INTERSTATE, 10 SECONDS IS NOT A SAFE ENOUGH TIME TO PULL OVER WHEN CARRYING A LIVE ANIMAL LOAD. I WAS TOLD THE SENSOR WAS BAD AND NEEDED TO BE REPLACED. THE VEHICLE IS COMPLETELY UNSAFE FOR WHAT IT WAS DESIGNED TO DO. NO PIECE OF MIND DRIVING AND TOWING WITH A VEHICLE THAT CAN SHUT ITSELF DOWN WITHOUT ADEQUATE WARNING DUE TO BAD SENSORS WITHIN 10 SECONDS. EXTREMELY DANGEROUS! APPARENTLY THE SENSORS ON THESE VEHICLES GO OUT ON A REGULAR BASIS, IT'S JUST A MATTER OF TIME UNTIL SOMEONE GETS KILLED DUE TO A $50 FAILED SENSOR AND THE ENGINE SHUTTING ITSELF DOWN AND LOST STEERING CONTROL. DEALERS I HAVE TALKED TO ARE VERY FAMILIAR WITH THIS ISSUE BUT SAY THEY CAN'T DO ANYTHING UNTIL ENGINE SHUTS ITSELF DOWN. DEALERS SAY IT'S RANDOM AND UNPREDICTABLE WHEN EGT SENSOR WILL FAIL. SOME OF THE SENSORS ARE COVERED UNDER WARRANTY, BUT ENGINE NEEDS TO SHUT DOWN BEFORE DEALER WILL FIX IT! INSANE. I HAVE A FRIEND WHOSE WIFE DIED ON THE FREEWAY IN AN ACCIDENT CAUSED BY A SIMILAR ISSUE ON HER VEHICLE BEFORE IT WAS DECLARED A RECALL. I BELIEVE THAT THE SENSOR ISSUE ON THE FORD 250 WILL LEAD TO SIMILAR SITUATIONS. IT'S TIME THIS IS LOOKED INTO BEFORE LIVES ARE LOST. *TR

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WHILE DRIVING MESSAGE CAME UP "STOP SAFELY NOW" I PULLED OVER JUST ENOUGH TO GET OFF THE INTERSTATE, WHEN THE ENGINE DIED, AND WOULDN'T CRANK AGAIN. I CALLED MY DEALER TARVER FORD, THEY CALLED A WRECKER TO PICK IT UP AND BROUGHT IT TO THEIR SHOP. 2 EGT EXHAUST TEMP SENSORS BAD, $260 TO FIX. TODAY 3-13-15 MY ENGINE LIGHT CAME ON, I BOUGHT A CODE READER AND P242A CODE CAME UP ANOTHER SENSOR BAD. *TR

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THIS VEHICLES HAS EXPERIENCED TWO INCIDENTS OF THE FAILURE OF THE EGT EXHAUST TEMPERATURE SENSORS. THE FIRST IN OCT. 2014 THE ENGINE LIGHT CAME ON, TOOK THE VEHICLE TO THE DEALER WHERE THE ISSUE WAS DIAGNOSED AND FIXED. AT THE TIME I WAS A SURPRISED TO DISCOVER THE PURPOSE OF THE SENSORS, BUT NOT OVERLY CONCERNED. IN APRIL 2014, LEAVING TOWN ON A SUNDAY MORNING WITH A HORSE TRAILER IN TOW, AT 40 MPH ON A CITY STREET RECEIVED A MESSAGE THAT TOLD ME TO PULL OVER SAFELY AND WITHIN 60 SECONDS THE ENGINE SHUT DOWN LEAVING ME IN THE RIGHT LANE OF A BUSY STREET WITH TWO HORSE IN THE TRAILER. NO RESTART, CALLED A FRIEND TO COME HELP WITH THE TRAILER AND AAA TO TOW THE VEHICLE TO THE DEALER. THIS TIME A DIFFERENT SENSOR FAILED, WITH NO WARNING. THERE ARE SO MANY SCENARIOS WHERE THIS COULD RESULT IN A CATASTROPHIC EVENT, INCLUDING AT HIGHWAY SPEED, WITH THE TRAILER OR IN A REMOTE LOCATION WITH NO ABILITY TO RESTART AND MOVE THE VEHICLE. THE CONCEPT / DESIGN OF THE SENSOR SYSTEM MAKES NO SENSE TO ME; SENSOR IS DESIGNED TO SHUT DOWN THE ENGINE WHEN EGT INDICATE OVERHEATING, SAME RESULT WITH SENSOR FAILURE. THE IDEA IS SHUT DOWN THE ENGINE BEFORE IT OVERHEATS AND CAUSES DAMAGE, YET A SENSOR FAILURE, WHICH IS APPARENTLY A FREQUENT OCCURRENCE, CAN CREATE A VERY DANGEROUS EVENT. I WOULD MUCH PREFER ENGINE DAMAGE TO THE ALTERNATIVE. *TR

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TRUCK SHUT DOWN AUTOMATICALLY AND WOULD NOT RE-START DUE TO EMISSION SENSORS PER THE DEALERSHIP. *TR

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TL*THE CONTACT OWNS A 2011 FORD F-250. THE CONTACT STATED THAT AFTER COMING TO A STOP, THERE WAS AN ABNORMAL ODOR COMING FROM THE RADIATOR. THE CONTACT NOTICED COOLANT LEAKING FROM THE RADIATOR. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE RADIATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 88,000.

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WHILE GOING UP THE HIGHWAY THE MESSAGE OF " STOP SAFELY NOW" WAS DISPLAYED. ONCE PULLING OVER TO STOP THE TRUCK DIED AND WOULD NOT START BACK. HAD TO HAVE IT TOWED TO A DEALERSHIP. TURNS OUT THE EGT EXHAUST GAS TEMPERATURE SENSOR WAS FAULTY. THIS SEEMS TO BE A VERY COMMON ISSUE. *TR

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TRUCK SHUT DOWN BY ITSELF. TOWED TRUCK TO DEALERSHIP AND WAS TOLD THE EGT EXHAUST GAS TEMPERATURE SENSOR WENT OUT. DISCOVERED THAT FORD WAS UNDER INVESTIGATION ON A PARTIAL RECALL OF SAME PART FOR SAME ENGINE FOR AMBULANCE PACKAGE TRUCKS. CALLED FORD TO ASK IF MY TRUCK WAS COVERED AND WAS TOLD NO EVEN THROUGH IT IS THE SAME PART AND THE SAME ENGINE AS THE OCTOBER 2013 RECALL OF 2011-2012 FORD F 250 AMBULANCE PACKAGE VEHICLES EQUIPPED WITH A 6.7LT DIESEL POWER STROKE ENGINE. *TR

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AFTER HITTING A BUMP IN THE HIGHWAY THE FRONT SUSPENSION ON OUR 2011 FORD F250 4X4 PICKUP BEGAN TO SHAKE VIOLENTLY. I HAD TO APPLY THE BRAKES AND SLOW DOWN TO ABOUT 40 MILES PER HOUR TO GET THE SHAKING TO STOP. AFTER THIS INCIDENT, THE DEATH WOBBLE OCCURRED AGAIN SEVERAL TIMES. I TOOK THE VEHICLE BACK TO THE FORD DEALERSHIP AND THEY REPLACED THE TRACK BAR BUSHING AND BALL JOINTS AT A COST TO ME OF ABOUT $400. NOW 3,000 MILES AFTER THE REPAIR WAS DONE BY FORD THE DEATH WOBBLE HAS OCCURRED AGAIN. THE VIOLENT SHAKING OF THE FRONT SUSPENSION AND STEERING IS A HUGE SAFETY CONCERN AND COULD EASILY CAUSE THE DRIVER TO LOSE CONTROL OF THE VEHICLE. ALSO HAVING TO QUICKLY SLOW THE VEHICLE DOWN 30 OR 40 MPH TO GET THE FRONT SUSPENSION TO STOP WOBBLING COULD EASILY CAUSE AN REAR END ACCIDENT LEADING TO CASUALTIES. *TR

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TL*THE CONTACT OWNS A 2011 FORD F-250. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE VEHICLE WENT OVER A BUMP AND THE VEHICLE BEGAN TO SHAKE VIOLENTLY. THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE SHAKING BECAME WORSE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.

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WHILE TRAVELING IN THE LEFT HAND LANE ON 1-4 IN FLORIDA, WE RECEIVED A "STOP VEHICLE SAFELY NOW" WARNING AND THEN WITHIN SECONDS THE TRUCK SHUT DOWN. I WAS FORCED TO MAKE MULTIPLE, UNSAFE LANE CHANGES IN HEAVY TRAFFIC TO GET THE VEHICLE TO THE RIGHT SIDE OF THE INTERSTATE WITH WHAT POWER I HAD LEFT. MY PREGNANT WIFE AND 3 YEAR OLD SON WERE IN THE CAR WITH ME. WE WERE 3 HOURS FROM HOME AND ANY FAMILY / FRIENDS WHO COULD HELP. THE TRUCK WOULD NOT RESTART AND HAD TO BE TOWED TO A LOCAL DEALERSHIP WHICH CHARGED US $800 TO REPLACE 3 SENSORS AND GET THE TRUCK BACK ON THE ROAD. FURTHER, THEY WERE NOT ABLE TO REPAIR THE VEHICLE UNTIL THE FOLLOWING DAY, LEAVING US STRANDED IN A FOREIGN CITY. THE DEALERSHIP WAS VERY CLEAR THAT THE ISSUE WAS SIMPLY A SENSOR AND THERE IS NO REASON THE TRUCK SHOULDN'T HAVE JUST GIVEN US A CHECK ENGINE LIGHT WHICH WOULD HAVE ALLOWED US TO GET HOME. WE WERE TOLD BY THE DEALER AND SEVERAL FRIENDS WHO HAVE THE SAME MAKE AND MODEL THAT THIS IS A COMMON OCCURRENCE AND FORD HAS NO INTENTION OF FIXING THE PROBLEM. THIS COULD HAVE CAUSED AN ACCIDENT AND I AM EXTREMELY DISAPPOINTED THAT FORD WOULD KNOWINGLY PUT MY FAMILY IN DANGER. *TR

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ON 1/21/15 I ATTEMPTED TO START MY 2011 FORD F 250 SUPER DUTY TRUCK. THE VEHICLE HAD BEEN PARKED FOR APPROXIMATELY 4 HOURS AT THE PARKING GARAGE WHERE I WORK. THE VEHICLE WOULD NOT START AND HAD TO BE TOWED TO RANDALL REED FORD IN HUMBLE, TX. THE TECHNICIAN HAS STATED THAT THE PROBLEM IS THE A FAULTY ENGINE EXHAUST GAS TEMPERATURE SENSOR WHICH IS LOCATED BEHIND THE DPF. HE MENTIONED THIS IS A COMMON ISSUE WITH THE 6.7 POWER STROKE DIESEL MOTORS. HE IS NOW RECOMMENDING THAT ALL FOUR SENSORS BE REPLACED TO THE TURNE OF OVER $900. I SEE THAT A RECAL IS IN PLACE FOR THE SAME MODEL YEARS IN THE F 350 AND BIGGER WITH THE SAME ENGINE. THE RECALL NEEDS TO BE EXPANDED TO INCLUDE THE F 250. *TR

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6.7 DIESEL ENGINE QUIT. COMPUTER SAID PULL OVER SOON. ENGINE WENT DEAD. DEFECTIVE EXHAUST GAS TEMPERATURE SENOR. HAPPENED TWICE. REPLACED ALL SENSORS(4). TRUCK DIED IN MIDDLE OF ROAD. *TR

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WHILE DRIVING MY F250 AT 30 MPH IN TOWN A WARNING ALARM WENT OFF FOLLOWED BY DISPLAY SAYING STOP ENGINE SAFELY NOW. AS I ATTEMPTED TO SLOW DOWN FOR A RED LIGHT THE TRUCK TOTALLY DIED IN THE INTERSECTION. THE VEHICLE WOULD NOT START AND WAS TOTALLY INCAPACITATED IN THE MIDDLE OF THE ROAD AT 8:30 PM IN THE RAIN WITH MY WIFE AND 3 CHILDREN IN THE VEHICLE. MYSELF AND 2 OTHER GUYS WERE ABLE TO PUSH IT OUT OF THE INTERSECTION THROUGH TRAFFIC. I HAD TO CALL FOR A WRECKER AND HAVE IT TOWED. THE FORD DEALER FIXED IT THE NEXT MORNING AND ADVISED IT WAS A FAULTY EGT EXHAUST SENSOR. APPARENTLY THIS IS COMMON AND THEY ADVISED THERE IS 4 OF THOSE SENSORS ON THE TRUCK. IT APPEARS TO BE A HUGE SAFETY ISSUE TO STALL THE TRUCK WHILE IT IS MOVING WITH NO WAY TO GET IT TO A SAFE PLACE TO STOP. *TR

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