What 370 owners told NHTSA about the 2011 Ford F-250 Super Crew

HIGH PRESSURE FUEL PUMP AND RELATED FUEL SYSTEM FAILURE DUE TO CONTAMINATED FUEL DIESEL. *TR

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TL* THE CONTACT OWNS A 2011 FORD F-250. THE CONTACT STATED THAT HE SHIFTED INTO DRIVE FROM REVERSE AND THE VEHICLE CONTINUED TO DRIVE IN REVERSE. THE CONTACT SHUT THE VEHICLE OFF AND IT OPERATED AS NORMAL UPON RESTART. THE FAILURE RECURRED APPROXIMATELY ONE YEAR LATER AND THE CONTACT CRASHED INTO A MAILBOX. NO INJURIES WERE REPORTED. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE WOULD INTERMITTENTLY BEGIN ACCELERATING FROM STOPS IN FIFTH GEAR WHEN THE VEHICLE WAS SUPPOSED TO BE IN FIRST GEAR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 1,700.

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I HAVE EXPERIENCED A VIOLENT WOBBLE IN MY FRONT END OF THE 2011 FORD 250 CREW CAB DIESEL. HAVE TAKING IT TO A FORD DEALER FOUR TIMES , THEY SAY THAT THEY CAN NOT FIND ANYTHING WRONG. AT 50+ THE TRUCK SHIMMIES SO BAD I HAVE TO SLOW DOWN TO ALMOST A STOP TO STOP THE SHIMMY. I'M AT THE POINT WHERE IT FEELS UNSAFE TO DRIVE. THANK YOU FOR YOUR TIME. *TR

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THIS VEHICLE HAS SEVERE FRONT END WOBBLE WHICH MOSTLY OCCURS BETWEEN THE SPEEDS OF 60 - 70 MPH. THE STEERING WHEEL AND ENTIRE VEHICLE BEGINS TO VIOLENTLY WOBBLE SO MUCH THAT USUALLY THE VEHICLE HAS TO BE STOPPED ON THE SIDE OF THE ROAD TO STOP THE WOBBLE. THE DEALERSHIP SUGGESTED NEW TIRES WHICH WE REPLACED HOWEVER THE PROBLEM STILL EXISTS. THE IS A COMMON PROBLEM WE HAVE LEARNED ONLINE WITH THIS MODEL TRUCK. WE ARE VERY CONCERNED THAT THIS PROBLEM MAY CAUSE AN ACCIDENT. *TR

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MY HIGH PRESSURE FUEL PUMP HAS FAILED DUE TO WHAT FORD CALLS CONTAMINATED FUEL. SINCE MY TRUCK HAS ONLY 12,000 MILES ON IT I ASSUMED WARRANTY WOULD COVER A MECHANICAL FAILURE. BUT FORD SAYS THAT CONTAMINATES GOT INTO MY SYSTEM PAST THE FUEL FILTERS HPFP HOW IN THE WORLD AM I TO KNOW ABOUT THE QUALITY OF FUEL I AM BUYING AT FUEL STATIONS ACROSS AMERICA? THIS FUEL SYSTEM IS THE BOSCH CP4 PLATFORM WHICH HAS A TERRIBLE RECORD OF FAILURE. FORD WANTS $8500 TO FIX MY TRUCK. IT WAS $55,000 AND WITH ONLY 12,000 MILES I HAVE TO SPEND $8500 MORE TO FIX. I KNOW I AM NOT THE ONLY PERSON WITH THIS PROBLEM, PLEASE HELP! *TR

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INTERMITTENTLY BETWEEN 35 MPH AND 85 MPH, THE VEHICLE WILL START TO SHUDDER FOR 5-15 SECONDS AND DURING THIS TIME, SOMETIMES WILL BE ACCOMPANIED BY LOSS OF THROTTLE. IT GENERALLY HAPPENS DURING OR SHORTLY THEREAFTER A REGEN / CLEANING EXHAUST FILTER MESSAGE APPEARS. THE "SHUDDER" COULD ALSO BE DESCRIBED AS A "LUGGING" SENSATION. AFTER CONFIRMING THIS PROBLEM WITH A VEHICLE DATA RECORDER, FORD'S RESPONSE TO MY DEALER WAS "DO NOT ATTEMPT REPAIRS AT THIS TIME, ENGINEERING IS INVESTIGATING." *TR

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BELOW IS A COMPLAINT LETTER THAT WAS SENT TO FORD TODAY. I PREVIOUSLY FILED A COMPLAINT WITH THE NHTSA. SO FAR THEY ARE HOLDING MY TRUCK HOSTAGE AND NOT FIXING THE PROBLEM. PLEASE DO SOMETHING. IT SEEMS THAT THERE ARE MANY TRUCK OF THIS TYPE AND MODEL THAT HAVE THE SAME PROBLEM. PLEASE SEE FORDFORUM.ORG UNDER THE HEADING OF VIOLENT FRONT END SHAKING. MY 2011 F-250 HAS BEEN AT GUS MUCHADO FORD IN PALMETTO BAY FLORIDA FOR THE PAST 4 DAYS FOR A WOBBLE IN THE FRONT END WHEN YOU HIT A BUMP. THE DEALER TELLS ME THAT THEY ARE WORKING WITH ENGINEERS AT FORD. THE PROBLEM IS THAT THE MECHANIC CAN ONLY EMAIL THE ENGINEER, HE THEN HAS TO WAIT FOR THE ENGINEER TO READ THE EMAIL AND RESPOND. THEN THE ENGINEER HAS TO WAIT FOR THE MECHANIC AND SO ON. IN THE 4 DAYS THEY HAVE HAD MY TRUCK ONLY 2 THINGS HAVE BEEN LOOKED AT. WHEN I WAS THERE THIS AFTERNOON MY TRUCK WAS PARKED OUT IN THE BACK PARKING LOT AND NOT BEING WORKED ON. WHEN I ASKED WHY IT WAS NOT BEING WORKED ON THEY RESPONDED THAT THEY WERE WAITING FOR THE ENGINEER TO TELL THEM WHAT TO DO NEXT. I DESPERATELY NEED FOR SOMEONE AT FORD TO STEP UP AND TAKE CONTROL OF THIS SITUATION. IF THIS MEANS SENDING AN ENGINEER TO THE DEALERSHIP, SO BE IT. AT THIS RATE I MIGHT NEVER SEE MY TRUCK AGAIN. BECAUSE OF THIS SLOW RESPONSE FROM THE DEALER AND FROM FORD TO REMEDY THE PROBLEM, I HAD NO CHOICE BUT TO RENT A TRUCK THIS AFTERNOON. I AM PAYING $60.00 A DAY FOR A TRUCK THAT IS NOT EVEN COMPARABLE TO MY F-250. WHEN I ASKED THE DEALER TO PICK UP THE RENTAL FOR ME DO TO THIS OBVIOUS FORD ISSUE, THE SERVICE MANAGER AUTHORIZED A VOUCHER FOR A WHOPPING $18.00. THIS WON'T EVEN PAY FOR THE GAS NEEDED TO DRIVE THE RENTAL FOR THE WEEKEND. *TR

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THESE TRUCKS SHAKE VIOLENTLY IN THE FRONT END WHEN THEY ENCOUNTER EVEN THE SMALLEST OF BUMPS IN THE ROAD. FORD HAS FAILED TO TAKE THE RESPONSIBLE AND CORRECTIVE MATTERS TO FIX THE PROBLEMS. SOMETHING MUST BE DONE BEFORE SOMEONE GET KILLED. PLEASE SEE FORDFORUM.ORG TO SEE THAT MANY OTHERS ARE HAVING THE SAME ISSUES. *TR

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THE DEF TANK CONTINUES TO THROW A CHECK ENGINE LIGHT WARNING. ACCORDING TO THE DEALER FORD KNOWS ABOUT THE PROBLEM AND THERE IS NO CURRENT FIX TO THE ISSUE. MY DEF TANK WAS REPLACED WITH A UNIT OFF ANOTHER VEHICLE ON THE LOT AND WAS TOLD THAT I COULD BE LEFT STRANDED IF THE LIGHT CONTINUES TO STAY ON. SAN TAN FORD HAD NO FIX FOR THE PROBLEM UNTIL FORD RELEASE A FIX AND ACCORDING TO THE SERVICE MANAGER THERE ARE 120 PEOPLE WAITING FOR TANKS. HOW CAN FORD CONTINUE TO SELL THESE F250'S IF THE DEF TANKS ARE NOT WORKING AND LEAVE THE VEHICLE OUT OF WORKING ORDER. THIS IS A SERIOUS SAFETY ISSUE IF THE VEHICLE DISABLES ITSELF AT ANYTIME DUE TO THIS PROBLEM! THERE NEEDS TO BE SOME PRESSURE PUT ON FORD TO GET THESE VEHICLES IN WORKING ORDER AND PEOPLE SHOULD BE MADE AWARE OF THIS PROBLEM IF THEY ARE SPENDING OVER $50,000 ON A NEW VEHICLE THAT MAY AT ANYTIME STOP WORKING WITH NO FIX AVAILABLE. NEED TO RECALL ASAP, PEOPLE ALL OVER THE FORUMS ARE COMPLAINING OF THE ISSUE AND REMOVING THESE POLLUTION EQUIPMENT TO HAVE THEIR VEHICLES WORKING CORRECTLY. NOT GOOD BUSINESS FORD! *KB

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TRUCK STALLS WHEN SHIFTING FROM 2ND TO 3RD GEAR, WHEN PULLING ON TO HIGHWAY. *KB

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TL* THE CONTACT OWNS A 2011 FORD F-250 SD. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 TO 45 MPH THE VEHICLE WOULD DRIFT FROM LEFT TO RIGHT WITHOUT ANY WARNING. THE VEHICLE WAS NOT INSPECTED BY A DEALER NOR HAD IT BEEN REPAIRED. THE DEALER WAS CONTACTED AND ADVISED HIM THAT THEY WERE NOT AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 13,000. THE VIN WAS UNAVAILABLE.

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WHILE DRIVING DOWNHILL ON A ROAD IN NH, AT APPROXIMATELY 60 MPH, MY AUTOMATIC TRANSMISSION SUDDENLY DOWN SHIFTED FROM 6TH GEAR TO 4TH GEAR AND THEN WITHIN 2 SECONDS THEN DOWNSHIFTED TO 2ND GEAR CAUSING SUDDEN AND SWIFT REDUCTION IN SPEED. NO ENGINE WARNING LIGHTS WERE DISPLAYED. ROADS WERE DRY AND NO ONE WAS IMMEDIATELY BEHIND ME. I BROUGHT IT TO THE DEALER AND THEY SAID THEY DOWNLOADED THE MOST CURRENT PATCHES FOR MY TRANSMISSION SOFTWARE. ABOUT 2 WEEKS LATER (8/27/11) THE SAME THING HAPPENED. AGAIN, GOING DOWNHILL ABOUT 60 MPH, AUTOMATIC DOWNSHIFT FROM 6TH TO 4TH TO 2ND WITH NO WARNING. NO ENGINE WARNING LIGHTS WERE DISPLAYED THIS TIME EITHER. DEALER IS RELUCTANTLY LOOKING AT IT AGAIN, HOPEFULLY THIS WEEK. THEY WANTED TO LOOK AT IT NEXT WEEK, BUT I FEAR FOR MY SAFETY AND THE SAFETY OF MY FAMILY. THIS STRIKES ME AS AN ACCIDENT WAITING TO HAPPEN. THEY SAID THERE WERE NO BULLETINS FOR MY TRANSMISSION. THEY WANTED IT TO HAPPEN AGAIN SO I COULD BE MORE SPECIFIC ABOUT WHETHER OR NOT I WAS ACCELERATING OR NOT. I DID NOT FEEL THEY WERE TAKING IT SERIOUSLY ENOUGH, SO I HAD TO ESCALATE THE SERVICE MANAGER'S DECISION TO HAVE IT LOOKED AT MORE QUICKLY. I AM EVEN MORE RELUCTANT TO DRIVE IT IN INCLEMENT WEATHER, EVEN RAIN. *TR

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2011 F250,CREWCAB,DIESEL, 6 SPEED AUTO TRANS - TRANSMISSION SHUDDERS AND KNOCKS, SHAKING TRUCK ,MAKES A CLUNKING SOUND WHEN TRAVELING AROUND38-40 MPH AS IF GEARS GETTING STUCK IN BETWEEN GEARS. CONCERNED THAT WHILE ON ROAD, VEHICLE MAY COME TO A COMPLETE STOP IN TRAFFIC.- ALSO TRUCK IS A SHORT BED THAT CAME WITH THE FACTORY TOWING PACKAGE ,FIFTH WHEEL /GOOSENECK SET UP. AS PER SALESMAN, TRUCK WAS READY TO TOW. CONCERNED NOW THAT THE FACTORY HITCH IS NOT A SLIDING HITCH WHICH IS REQUIRED ON SHORT BEDS FOR PROPER TURNING AND CAB CLEARANCE. CONCERNED WITH TRAILER HITTING CAB. FORD LITERATURE STATES THAT THE FIFTH WHEEL/GOOSENECK SET UP IS FOR LONG BED PICK UPS ONLY. WHY THEN WAS IT ALLOWED BY FORD TO BE INSTALLED AT FACTORY ON A SHORT BED PICKUP. *KB

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FORD F 250 DEATH WOBBLE- HIT A BUMP AT SPEED ABOVE 30 MPH AND THE STEEERING WHEEL BEGINS AN UNCONTRILLABLE WOBBLE. IN FACT THE WHOLE TRUCK SHAKES VIOLENTLY. THE TRUCK HAS ACTUALLY JUMP SIDEWAYS INTO THE ON COMMING LANE. *TT PRREVOIUSLY REPORTS IN NHTSA FOR PREVIOUS YEARS FOR THIS VEHICLE (NHTSA TSB # 10028404 ) AND EA 08-007. THIS IS A STOCK TRUCK WITH NO MODIFICATIONS WITH FACTORY INSTALLED WHEELS AND TIRES AT PROPER PRESSURE AND ONLY 9800 MILES. I HAVE A VIDEO OF THE WOBBLE

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THE VEHICLE CAUGHT FIRE WHILE PARKED. THE FIRE ORIGINATED WITHIN THE ENGINE COMPARTMENT AT OR AROUND THE MASTER CYLINDER AND WIRING HARNESS AREA AS IT ENTERS THE FIREWALL. THE VEHICLE WAS COMPLETELY DESTROYED IN THE FIRE.

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TL*THE CONTACT OWNS A 2011 FORD F-250. WHILE ATTEMPTING TO MERGE ONTO THE INTERSTATE THE VEHICLE HESITATED AND THE GEAR WOULD NOT SHIFT INTO SECOND OR THIRD GEAR CAUSING THE TRANSMISSION TO SHIFT WITH GREATER FORCE, AND THE REAR WHEELS TO LOCK. THE VEHICLE WAS TAKEN TO THE DEALER NUMEROUS TIMES FOR THE FAILURE. THE DEALERS DIAGNOSTIC TEST INDICATED THAT THE TRANSMISSION WAS SENDING INCORRECT SIGNALS. THE TRANSMISSION COMPUTER WAS REPROGRAMMED SEVERAL TIMES. THE FAILURE WAS NOT CORRECTED AND THE VEHICLE CONTINUED TO HESITATE WHILE ATTEMPTING TO SHIFT GEARS. THE MANUFACTURER FILED A REPORT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 200 AND THE CURRENT MILEAGE WAS 9,500.

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2011 FORD F-250. CONSUMER STATES SIX INCIDENTS OF SUDDEN UNEXPECTED, UNEXPLAINED HIGH ACCELERATION *TGW THE CONSUMER STATED TWO OF THE SIX INCIDENTS WERE AT A VERY HIGH RPM AND SO FORCEFUL, THAT IT NEARLY PROPELLED THE VEHICLE INTO OTHER VEHICLES. *JB

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TL* THE CONTACT OWNS A 2011 FORD F-250 XL SD. THE CONTACT STATED THAT WHILE ENTERING A RESIDENTIAL CARPORT AREA DRIVING 2 MPH, THE VEHICLE ABNORMALLY ACCELERATED AND CRASHED INTO A WALL. HE TRIED TO APPLY THE BRAKES AS THE VEHICLE ACCELERATED BUT THE VEHICLE WOULD NOT STOP. THE VEHICLE WAS NOT INSPECTED BY A DEALER NOR REPAIRED. THE DEALER WAS CONTACTED BUT PROVIDED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 3,278.

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FRONT / FRAME VIBRATION AND BOUNCING AFTER HITTING A HOLE OR AT CERTAIN SPEEDS THAT SEEM TO BE PRODUCING FRAME VIBRATION DUE TO A HARMONIC FREQUENCY GENERATED BY THE TIRES AND ROAD SPEEDS EXAGGERATING AN ENGINEERING DEFECT IN THE FRONT SUSPENSION. *TR

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TL*THE CONTACT OWNS A 2011 FORD F250 SUPER DUTY. WHILE DRIVING 40 MPH, THE BRAKES WERE APPLIED AND THE VEHICLE PULLED TO THE LEFT. THE VEHICLE WAS TAKEN TO THE DEALER WHO GROUNDED THE FRONT ROTORS, REPLACED THE FRONT CALIPERS AND BRAKE PADS, BUT THE FAILURE WASN'T CORRECTED. THE CONTACT STATED THAT THE FAILURE OCCURRED INTERMITTENTLY. THE MANUFACTURER WAS NOTIFIED AND STATED THAT HIS CLAIM WAS ESCALATED AND SOMEONE WOULD CALL HIM. THE FAILURE MILEAGE WAS 5,600 AND THE CURRENT MILEAGE WAS 7500. UPDATED 11/19/10 *CN THE CONSUMER STATED HE IS IN THE PROCESS OF EXCHANGING THE VEHICLE, BECAUSE THE DEALER HAS BEEN UNABLE TO FIX THE PROBLEM. UPDATED 11/23/10

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