Mar 23, 2026Electrical systemFire
The contact owned a 2011 Ford Explorer. The contact stated that while the vehicle was parked, turned off, and unoccupied, the vehicle caught fire. The contact was in her residence, and a neighbor knocked on her door, making her aware that the vehicle had caught fire. The fire has been extinguished by the local fire department. The fire department indicated that the failure may have occurred due to a wiring malfunction in the vehicle. A police report was not filed, but a fire report was filed and was unavailable. There were no injuries reported. The dealer was contacted. The vehicle was not diagnosed or repaired. The vehicle was destroyed. The manufacturer was not made aware of the failure. The approximate failure mileage was 200,000.
NHTSA ODI 11726405
Jan 5, 2021Electrical systemCrash
REAR VIEW CAMERA UPSIDE-DOWN / MIRRORED
NHTSA ODI 11386568
Jun 20, 2014SteeringElectrical systemCrash
ON JUNE 16TH, 2014, I WAS TRAVELING 40 MPH WITH MY 3 YEAR OLD AND 18 MONTH OLD IN THE CAR AND I LOST ALL POWER STEERING AND ENDED UP IN A DITCH. THERE WAS NO WAY TO CONTROL IT OR EVEN TURN THE WHEEL. IT HAPPENED AGAIN ON JUNE 19TH, 2014 HOWEVER, MY HUSBAND WAS DRIVING AND WAS ABLE TO GET THE CAR OFF THE ROAD. *TR
NHTSA ODI 10604682
Jun 5, 2014Fuel systemTransmission & drivetrainElectrical system1 injury
UPON MEDIUM TO HEAVY ACCELERATION, SUCH AS ACCELERATING ONTO A FREEWAY, THE VEHICLE CABIN IS FILLED WITH EXHAUST FUMES FROM THE ENGINE. THIS INJURES THE RESPIRATORY SYSTEM OF THE PASSENGERS. THEY ARE WORKING ON A FIX (AFTER MY FAMILY HAS BEEN BREATHING POLLUTED AIR FOR ALMOST TWO AND A HALF YEARS). FORD HAS FINALLY ADMITTED THAT THERE IS A PROBLEM, AND SEND ME A LETTER THAT SAID. [XXX] FORD CUSTOMER SERVICE DIVISION MARCH 7, 2014 [XXX] [XXX] SUBJECT: CUSTOMER CONCERN - EXHAUST ODOR ON 2011-2014 EXPLORER, EDGE OR MKX WE THANK YOU FOR TAKING THE TIME TO DISCUSS THE CONCERN OF EXHAUST ODOR IN YOUR VEHICLE. TO ADDRESS YOUR CONCERN ABOUT EXHAUST ODOR, WE HAVE PERFORMED SEVERAL INSPECTIONS AND SEALING ACTIONS WHERE APPLICABLE ON YOUR VEHICLE TO HELP MINIMIZE THE AMOUNT OF ODOR COMING INTO THE PASSENGER COMPARTMENT. WITH THESE CHANGES YOU MAY STILL EXPERIENCE ODOR UNDER CERTAIN DRIVING CONDITIONS SUCH AS, WHEN PERFORMING WIDE OPEN THROTTLE (WOT) ACCELERATIONS WITH THE CLIMATE CONTROL SYSTEM IN RECIRCULATION MODE. FORD MOTOR COMPANY ENGINEERS HAVE EVALUATED THE AIR ENTERING THE CABIN DURING WORST CASE DRIVING CONDITIONS (SEVERAL WOT ACCELERATIONS WITH THE CLIMATE SYSTEM IN RECIRCULATION MODE). TEST RESULTS INDICATE CABIN AIR QUALITY LEVELS ARE WELL WITHIN THE AMBIENT AIR QUALITY STANDARDS ESTABLISHED BY VARIOUS GLOBAL ENVIRONMENTAL PROTECTION AGENCIES SUCH AS THE U.S. EPA, OSHA, THE KINGDOM OF SAUDI ARABIA PRESIDENCY OF METEOROLOGY & ENVIRONMENT AND THE GOVERNMENT OF DUBAI ENVIRONMENT HEALTH AND SAFETY DIVISION. AGAIN, THANK YOU FOR YOUR TIME. [XXX] CUSTOMER RELATIONS ANALYST PLEASE HELP ME, FORD DON'T WANT TO HELP [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI 10596480