What 1,191 owners told NHTSA about the 2011 Ford Explorer Police Intercept

The contact owns a 2011 Ford Explorer. The contact stated while driving at an undisclosed speed, the front windshield trim on the driver’s and the passenger’s side trims detached. The contact stated that due to the failure when it rained, the water filled up in the floorboard of the vehicle. The dealer was made aware of the failure; however, the contact was informed that the parts were not yet available. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 100,000. Parts distribution disconnect.

NHTSA ODI 11621895

The contact owns a 2011 Ford Explorer. The contact stated while driving at approximately 30 MPH, the steering wheel became difficult to turn. The contact pulled over and stopped, turned off and restarted the vehicle several times, and the steering functionality returned. The contact stated no warning light was illuminated. The contact stated that the failure was an intermittent failure and the vehicle had been taken to a local dealer to be diagnosed. The dealer determined that the steering module and steering gear needed to be replaced. The contact researched online and related the failure to Customer Satisfaction Program: 15N01 EPAS Power Steering Efforts (Steering). However, the contact was informed by the dealer that the vehicle was no longer under warranty. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 91,260.

NHTSA ODI 11621559

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11621274

Pursuant to the attached pdf file this relates to component parts of the air bag system. When these connections fail or have an issue it disables all of the safety features in the vehicle related to the air bag system and will prevent airbag deployment or any operation in a crash. This has been an issue since we purchased the car used with around 35,000 miles on it. Multiple repair attempts have failed. At 61,000 mile I was told that they would have to replace the connections but since it was more than 60,000 miles the cost of that repair would be out of my pocket as they would no longer honor any warranty coverage. Ford customer service in Dearborn agreed with that assessment. The cost estimate at that time was given at a minimum of $3000.00 dollars. This issue remains unresolved to this day and time as I have tried to appeal that decision and while I have tried to find an independent repair shop that would do this work. To date no independent shop will do this as it effects a safety system. At a 100,000+ miles now I am transporting my grandchildren in this car without the benefit of an operating airbag system due to Ford's continued failures.

NHTSA ODI 11621285

The contact owns a 2011 Ford Explorer. The contact stated that the son was driving and accelerating from a stop light the power steering suddenly failed causing the vehicle to "jerk" to the right. During the failure, the "power steering" warning light was illuminated. The contact stated that the failure had occurred on multiple occasions. The cause of the failure was not yet determined. The manufacturer was notified of the failure and informed that the VIN was not included in the NHTSA Campaign Number: 14V286000(STEERING). The contact indicated that the vehicle had experienced that same failure listed in the recall. The local dealer was not yet contacted. The failure mileage was 226,000.

NHTSA ODI 11620527

The contact owns a 2011 Ford Explorer. The contact stated that while driving at an undisclosed speed around a curb, the power steering had failed and the steering wheel had become difficult to steer. In addition, the contact had crashed under a bridge and the front passenger side tire had blown. The "power steering service now", "terrain management system fault", and "service advanced trac" warning lights were illuminated. During the crash, there was a 4-year-old seated in the rear of the seat. No injuries were sustained. No police report was filed. The vehicle was towed to the residents where the tire was replaced. The vehicle was taken to a local dealer where it was diagnosed that the failure was related to an unidentified recall. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 150,000.

NHTSA ODI 11620207

The contact owns a 2011 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver’s and passenger’s side front windshield exterior A-pillar trims detached and flew off the vehicle. In addition, the contact stated that the failure had started two years ago, and the vehicle was taken to the dealer several times; however, the vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 96,000. Parts distribution disconnect.

NHTSA ODI 11617966

I have a recall 24V031 letter dated February 2024. I called and got an appointment for 7 Aug, showed up at the dealership, just to get turnaround and was told that they don’t have the glue to fix the recall. No phone calls or text received to let me know that my appointment was canceled due to this problem. I was told that they will call me back, once glue is received. It’s now 2 Oct, still no calls, so I called them back. I was told that this is still an issue and that they’re still waiting for the glue to come in. They have added my name to a “Wait list”, and we’ll be notified once they’re ready to fix the recall issue. I don’t understand how long are we supposed to wait for this? Is there something I can do to fix this problem? Please advise. Thank you.

NHTSA ODI 11617765

The steering assist warning light came on and I was going 20 miles an hour as I had just pulled out of my driveway. Prior to this no warning labels about steering had happened. Tire sensor fault had been on but all my warning lights have been on since I recently bought the car from a family member. Two months prior to this happening intermittently I would have difficulty with steering working as I was pulling off when I first started the vehicle. But then a month ago it went out completely and was able to finally get it back home. My boyfriend then drove it carefully, as it was super hard to steer, to the nearest Ford dealership. They said that the repair would be $2900 paying out of pocket because Ford would not approve repair under recall 15N01 because the 10 year 150,000 mile stipulation. we spoke to a Ford rep a week ago and my car has 167,000 miles on it but Ford rep at customer care said my vin is pulling up as having this recall but the stipulation of the 10 year or 150,000 mile is keeping them from approving it. I printed out the form from related documents on NHTSA website that states to Ford dealerships that if recall shows up and certain codes are visible then that stipulation of 150,000 mile or ten year extended stipulation doesn't matter. That regardless of that stipulation it is to be replaced or fixed under that recall. So in oasis program dealership sees where my vin is under this recall but due to that stipulation Ford won't fix it. Ford Rep called dealership to have them read that notice I printed about it being fixed and covered under the 14S06 supplement #3. AND MY CAR WAS MANUFACTURED IN CHICAGO IL DATE OF MANUFACTURE WAS MAY 27 2011!! SO IT IS FOR SURE SUPPOSED TO BE FIXED UNDER THAT 14S06 SUPPLEMENT#3! PLEASE GUIDE ME ON WHAT I NEED TO DO. DEALERSHIP STILL HAS CAR IN HOPES THEY CAN GET APPROVED SOMEHOW.

NHTSA ODI 11617381

For about 1 month when I turned ignition on to pull off my steering would lock then once I started off it would be fine. I was driving from work and the steering completely locked up. And now the steering has completely went out. I am aware of the recall. And when Ford pulls up my vin it is part of the recall however, they won't approve it to be fixed under the recall 14S06 OR 15N01 because they say it's not covered because of the 150,000 mile 10 year extended coverage! I also am very aware of the SUPPLEMENT #3 WHERE FORD SENT ALL FORD DEALERSHIPS A NOTIFICATION STATING THAT THEY ARE TO FIX THE VEHICLE UNDER THOSE RECALLS REGARDLESS OF THE 150,000 MILE 10 YEAR COVERAGE! I have the letter printed out and took to Ford dealership where my car currently is and has been for a month fighting with Ford to fix it under those recalls SUPPLEMENT #3!! AND dealership tried telling ford rep that he had letter in front of him that is the supplement 3 but Ford rep acting like he didn't know what we were talking about! How do I get this fixed. It's a huge safety issue and I cannot drive it under these circumstances. Well it's not drivable at all!

NHTSA ODI 11617232

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts would not be available until 2025. The contact stated while driving 65 MPH, the exterior A-Pillar applique trim detached. The contact was not able to retrieve the part. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 230,000. Parts distribution disconnect.

NHTSA ODI 11616679

The power steering system fault failed .Yes, the power steering system is available for inspection upon request.The failure of the power steering system put my safety and the safety of others at risk because it became extremely difficult to steer the vehicle, especially at low speeds, which could have led to a loss of control and potential accidents.Yes, the problem has been reproduced and confirmed by SUBURBAN FORD OF TROY .The vehicle has been inspected by SUBURBAN FORD OF TROY.There were no warning lamps or messages prior to the failure. The issue first appeared suddenly while driving on September 14, 2024.

NHTSA ODI 11616073

See attached document for complaint.

NHTSA ODI 11615628

The contact owns a 2011 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer where it was determined that A-pillar trim retention clips had failed and needed to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer was not made aware of the failure. The approximate failure mileage was 200,000. Parts distribution disconnect.

NHTSA ODI 11614875

Driving and B pillar on the driver side came off my vehicle. Then later while driving the B pillar broke while driving down the interstate, luckily no one got hurt when it broke in half. Now I have it taped up so water doesn’t go into my vehicle.

NHTSA ODI 11612040

The contact owns a 2011 Ford Explorer. The contact stated that while driving at an undisclosed speed, the "Power Steering Assist Fault," message was displayed after which the contact became aware that the electronic power steering was not functioning properly. The contact stated that extra effort was needed to steer the vehicle. Due to the failure, the contact briefly lost control of the vehicle, before coming to a complete stop after driving into a small roadside ditch. The contact was able to drive the vehicle out of the ditch unassisted. The ABS and traction control warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V286000 (Steering); the VIN was included, but the contact was informed that the vehicle had already been repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was 134,000.

NHTSA ODI 11611224

My vehicles EPAS is failing. This happened while I was diving down the road. the Ford motor company is aware of the issue. In the past they did a CSP for the issue. That CSP has expired. The issue has not been resolved and they will do nothing to resolve the issue.

NHTSA ODI 11609309

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving approximately 40 MPH, there was an abnormal tapping sound coming from the passenger’s side window. The contact observed that the trim on the A-pillar was loose and had almost blown off the vehicle. The contact was able to continue driving and later was able to remove the damaged trim piece. The contact stated that the driver's side trim was also loosened. The failure mileage was unknown. VIN tool confirms parts not available.

NHTSA ODI 11608658

The contact owns a 2011 Ford Explorer. The contact stated while driving approximately 35 MPH, several unknown warning lights illuminated. The contact stated that the power steering assist also failed to operate as needed. The contact drove the vehicle back to the residence and turned off and restarted the vehicle; however, the power steering was no longer functioning. The contact stated that prior to the failure the vehicle was experiencing a loss of power steering assist intermittently. The contact had not taken the vehicle to a dealer or an independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 14V286000 (Steering). The failure mileage was approximately 129,000.

NHTSA ODI 11608446

The contact owns a 2011 Ford Explorer. The contact stated that while pulling out of a parking lot, the power steering function became inoperable, and the steering wheel failed to respond as needed. The contact stated that the traction control and power steering warning lights were illuminated. The power steering assist fault message was displayed. The contact stated that the failure was due to NHTSA Campaign Number: 14V286000 (Steering). The contact was able to pull the vehicle into the driveway. The contact called the local dealer and was informed that there were no open recalls on the VIN. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact that there was no recall or warranty coverage for the failure. The failure mileage was approximately 109,000.

NHTSA ODI 11608453

While driving the B pillar broke and flew off. Now I have it taped up so nothing will get into my car (like rain) and so nothing else falls off.

NHTSA ODI 11607800

The contact owns a 2011 Ford Explorer. The contact stated while driving 30 MPH, the vehicle lost power steering functionality. The message "Power Steering Assist Fault" was displayed. The contact was able to pull over to the side of the road. The contact turned off and restarted the vehicle, and the vehicle responded as needed. The contact stated that the failure had been recurring more often. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 170,000.

NHTSA ODI 11606515

Power Steering just went out with no warning. Plus 3 other failures Service advance Trac Power Steering fault and Terrain Management Fault. All these occurred at the same time.

NHTSA ODI 11605795

The contact owns a 2011 Ford Explorer. The contact stated that while driving on several occasions at various speeds, the steering wheel became very firm. The power steering assist fault warning light was illuminated. The vehicle was steered to the side of the road where the doors were opened and then closed, and the vehicle restarted. On the last occasion, after restarting the vehicle, the steering wheel remained firm. The vehicle was towed to a dealer where it was diagnosed that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

NHTSA ODI 11605400

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 19V435000 (Suspension) and the vehicle was taken to the dealer for the recall repair. The contact stated that while driving out of the dealer lot, the steering failed to function as intended. The contact stated that the steering wheel was difficult to turn. The vehicle was diagnosed with steering gear and steering module failures. The contact was informed that the steering gear and the steering module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was informed that the repair was not covered under NHTSA Campaign Number: 14V286000 (Steering). The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was 110,304.

NHTSA ODI 11604732