What 1,191 owners told NHTSA about the 2011 Ford Explorer Police Intercept

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT WAS DRIVING 35 MPH WHEN THE POWER STEERING ASSIST BECAME INOPERABLE. THE POWER STEERING ASSIST INDEPENDENTLY RESET ONCE THE VEHICLE WAS TURNED OFF THEN RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE A FAILURE. THE CONTACT WAS ADVISED TO BRING THE VEHICLE BACK TO THE DEALER SHOULD THE PROBLEM RECUR. THE FAILURE RECURRED TWICE BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 19,000.

NHTSA ODI 10469290

ON JULY 31,2012 I WENT TO DRIVE THE EXPLORER AND THE POWER STEERING WARNING CAME ON. IT RESET ITSELF. ON AUGUST 2,2012 I TOOK IT TO MY FORD DEALER BUT THE SYSTEM WAS WORKING. LATER THAT DAY THE SYSTEM FAILED AGAIN WITH TWO ADDITIONAL CODES. FORD AGREED TO HAVE THE CAR TOWED TO THE DEALERSHIP. TODAY I WAS INFORMED THAT IT WILL COST ME HALF OF A $1500 REPAIR BILL. *TR

NHTSA ODI 10469318

THE STEERING FAILED WHILE DRIVING THE VEHICLE ON 4 OCCASIONS IN MY BRAND NEW XLT. THE FIRST THREE TIMES IT HAPPENED I RETURNED IT TO THE DEALER TO CHECK IT OUT AND FIX THE PROBLEM. EACH TIME (THREE TOTAL) THE FORD DEALER SERVICE DEPARTMENT RETURNED IT TO ME AND TOLD ME IT WAS FIXED. WHILE DRIVING THE VEHICLE IN NORMAL DRIVING CONDITIONS THE STEERING WOULD SUDDENLY STOP WORKING, WARNING CHIMES AND LIGHTS ON THE DASHBOARD "SERVICE ADVANCE TRAC", "POWER STEERING ASSIST FAULT", "TERRAIN MANAGEMENT SYSTEM FAULT" AND TRACTION CONTROL FAILURE AND TRACTION CONTROL OFF LIGHTS GLOWING WHILE IN MOTION. ALMOST CRASHED THE VEHICLE EACH TIME IT HAPPENED. THE VEHICLE WOULD ALSO SLOW DOWN EVEN THOUGH MY GAS PEDAL POSITION NEVER CHANGED. WHEN IT HAPPENED THE 4TH TIME, I ALMOST WAS IN A FATAL ACCIDENT WITH A TRACTOR TRAILER AND REALIZED FORD MOTOR CORPORATION IS NOT INTERESTED IN FIXING THIS PROBLEM OR ADDRESSING THIS LIFE SAFETY ISSUE ALL LATE MODEL EXPLORER OWNERS ARE FACED WITH. FORD CLAIMED THEY KNOW NOTHING BUT SAME ISSUE ALL OVER INTERNET. THEY CLAIMED THE FIX WAS THEY REPLACED AN ANGLE SENSOR IN THE STEERING COLUMN, ANOTHER TIME IT WAS THE COMPUTER NEEDED TO BE REFRESHED AND ANOTHER SAID THERE WAS NO RECORD IN THE ONBOARD COMPUTER, NOTHING TO FIX. AS I AM NOT AN EXPERT, IT SEEMS LIKE THE COMPUTER IS FAULTY BECAUSE THE SYNC AND NAVIGATION NEVER WORKED PROPERLY. WAS THERE A CRASH? WAS THERE AN INJURY OR FATALITY? I BELIEVE IF IT HAS NOT HAPPENED YET, IT WILL. THE HEAD OF CUSTOMER SERVICE OPERATIONS MANAGER TOLD ME I HAD TWO OPTIONS "CALL THE BETTER BUSINESS BUREAU", OR "CALL AN ATTORNEY". I WILL BE DOING BOTH. I WILL NEVER BUY ANOTHER FORD BECAUSE OF THEIR INABILITY AND UNWILLINGNESS TO HELP ME IN THIS. FORD CUSTOMER SERVICE FROM THE DEALER LEVEL THROUGH THE TOLL FREE CORPORATE HOTLINE WAS ABSOLUTELY HORRIFYING. SEARCH ONLINE FOR OTHERS UNREPORTED HERE. *TR

NHTSA ODI 10469329

ON JULY 4, 2012, WAS DRIVING ON THE HIGHWAY GETTING READY TO EXIT IN ABOUT 100 YARDS, AS I WAS DECREASING SPEED I HEARD AND FELT A LIGHT BANG, THE CAR SEEMED TO SURGE LIKE IT WAS THE TRANSMISSION AND BRAKES WERE PULSATING, AND HAD NO POWER STEERING. CAR PULLED SEVERELY TO THE RIGHT ALMOST HITTING THE GUARD RAIL, COULD NOT STEER. JAMMED ON BREAKS, FORTUNATELY IN THE SLOW LANE, AND PULLED OVER. POWER STEERING LIGHT AND HILL DESCENT CONTROL FAULT CAME ON, SHUT THE CAR OFF AND TURNED IT BACK ON POWER STEERING THEN WORKED BUT THE TRACTION CONTROL LIGHT ON CENTER CONSOLE DID NOT WORK UNTIL THE NEXT DAY WHEN I TOOK IT TO THE DEALER. DEALER KEPT CAR FOR 2 DAYS, RETURNED IT TO ME WITH NO FOUND NO FAULT. ON SUNDAY, JULY 22, 2012, THE SAME THING HAPPENED AT 30 MPH, FELT THE CAR JUMP FORWARD THEN THE POWER STEERING ASSIST LIGHT AND HILL DESCENT LIGHT CAME ON AS WELL AS ANOTHER LIGHT (I TOOK PICS OF THE ERROR MESSAGES). THIS TIME WHEN I PULLED OVER AND RESTARTED IT, IT DID NOT WORK, LET THE CAR SIT FOR 15 MINUTES STILL DID NOT WORK, CALLED THE TOWLINE AND NO ANSWER, SO DROVE THE CAR 3 MILES TO HOME WITH NO POWER STEERING OR TRACTION CONTROL. NEXT DAY CALLED DEALER CALLED DEALER, AND THEY SAID THEY COULD NOT TAKE ME IN FOR ANOTHER WEEK, ALSO STATED THEY NEVER HEARD OF THESE ISSUES, SO I GOOGLED AND FOUND THIS WEBSITE WHERE OTHER PEOPLE ARE HAVING THE SAME PROBLEMS. THE TRACTION CONTROL HAS HAPPENED NUMEROUS TIMES (AT LEAST 10) AND THE POWER STEERING TWICE WITHIN 18 DAYS. *TR

NHTSA ODI 10469324

TRAVELING AT 55 MPH AND RECEIVED AN ALARM AND WARNING MESSAGE OF A POWER STEERING FAULT. VEHICLE BECAME VERY HARD TO STEER BUT I WAS ABLE TO GET OFF OF THE HIGHWAY. RESTARTED VEHICLE WITH ALL MESSAGES CLEAR AND VEHICLE DROVE OK. VEHICLE WAS TAKEN TO DEALER. AWAITING OUTCOME. *TR

NHTSA ODI 10469086

2011 FORD EXPLORER LIMITED EXHIBITING VARIABLE POWER STEERING FAILURE CODE . WHEN FAULT OCCURS, POWER STEERING IS LOST ON CAR UNTIL CAR IS SHUT OFF AND RESTARTED. FAILURE HAS OCCURRED MORE THAT 12 TIMES IN LAST MONTH AT SPEEDS UP TO 35 MPH. DEALER CANNOT RECOGNIZE FAULT OR RECOMMEND FIX AS THE COMPUTER RESETS ITSELF AND CLEARS THE FAULT CODE UPON RESTARTING. THIS IS A SERIOUS SAFETY CONCERN WHEN TRAVELING WITH CHILDREN AND HAS OCCURRED AT BOTH STOP AND AT SPEEDS OF 35 MPH. WHEN OCCURS, THE CAR HAS NO POWER STEERING UNTIL OWNER CAN PULL OVER TO RESET. *TR

NHTSA ODI 10468915

I WAS DRIVING DOWN THE HIGHWAY WHEN THE POWERSTEERING FAILED. FORTUNATELY I WAS ABLE TO GAIN CONTROL OF THE VEHICLE WITHOUT CRASHING. HOWEVER IT HAPPENED A SECOND TIME AND I SLIGHTLY LOST CONTROL OF THE CAR AND ENDED UP IN THE GRASS ON THE SIDE OF THE ROAD. *TR

NHTSA ODI 10469049

DRIVING AT 35MPH WHEN A BEEP AND NOTIFICATION POPPED UP IN THE INSTRUMENT PANEL. I RECEIVED A WARNING FOR "POWER STEERING ASSIST FAULT" AND HAD A "SERVICE ADVANCE TRAC" WARNING. I LOST POWER STEERING TO THE VEHICLE, WHICH WAS VERY DIFFICULT TO PULL OFF OF THE ROAD IN TRAFFIC. I ALSO LOST THE TERRAIN MANAGEMENT SYSTEM FUNCTION. AFTER TURNING OFF THE IGNITION AND RE-STARTING THE ENGINE, THE WARNING WENT AWAY AND I REGAINED POWER STEERING. THIS PROBLEM HAS HAPPENED 3 MORE TIMES BEFORE TAKING IT IN. THE DEALERSHIP REPROGRAMMED THE COMPUTER. THIS SEQUENCE HAPPENED AGAIN AFTER THE REPROGRAM, AND THE REPLACED MY STEERING ANGLE SENSOR AND REPROGRAMMED AGAIN. I HAD TWO MORE FAILURES AFTER THIS WAS DONE AND THE VEHICLE IS BACK AT THE DEALERSHIP TODAY. *TR

NHTSA ODI 10468412

STEERING WHEEL LOCKS UP WHEN VEHICLES IN MOTION SUDDENLY LOST POWER STEERING ASSIST AND MADE IT HARDER TO STEER THE VEHICLE. THE DASH BOARD INDICATED "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCETRACK". THIS HAPPENED THREE TIME AND AFTER SWITCHING OFF THE POWER AND RESTARTING THE VEHICLE CORRECTED THE PROBLEM.. WHEN STEERING LOCKED UP I ALMOST HIT THE CURB AND TELEPHONE POLE. SCARED TO DRIVE THE CAR HAVE NOT MADE THE FIRST PAYMENT. *TR

NHTSA ODI 10468468

A WARNING LIGHT CAME ON WHILE I WAS MAKING A RIGHT TURN. THE STEERING WHEEL BECAME HARD TURN, THE FIRST TIME I WAS ABLE TO GET THE TRUCK TO THE CURB AND RESTART THE TRUCK. THAT SEEMED TO MAKE THE LIGHT GO AWAY AND I WAS ABLE TO MAKE TURNS WITH EASE. THE OTHER TIME THE I LOST MY POWER STEERING, I WAS TRAVELING ON THE HIGHWAY ON MY WAY HOME FROM WORK TRAFFIC WAS HEAVY, IT WAS A STRUGGLE TO GET TO THE BREAKDOWN FROM THE LEFT LANE. I WAS ABLE TO AVOID SOME CLOSE CALLS THAT DAY. I HAVE LOST THE POWER STEERING SEVERAL OTHER TIMES BEFORE, BUT THAT INCIDENT MADE ME SET UP THE TRUCK FOR SERVICE. I MADE MY CALL ON 7/20/12 FOR A 7/28/12 SERVICE, THE FORD SERVICE CENTER CUSTOMER REP. TOLD ME THE PART IS BACK ORDER AND THEY DON'T KNOW THEY WILL HAVE THE PART IN STOCK, ALSO THEY KEPT THE TRUCK AND GAVE A FORD FOCUS TO DRIVE. NOT GOOD CONSIDERING I USE MY TRUCK FOR WORK. *TR

NHTSA ODI 10468346

POWER STEERING ASSIST FAILURE WARNING CAME ON AS I LOST STEERING. BROUGHT THE CAR TO THE DEALER WHERE THEY THEY REPROGRAMMED EPAS MODULE WHICH OBVIOUSLY WASNT THE PROBLEM BECAUSE 7/27/2012 I WAS DRIVING ON THE HIGHWAY AT 55MPH AND THE SAME THING HAPPENED AGAIN...I WAS BARELY ABLE TO STEER THE CAR OFF THE ROAD. *JS

NHTSA ODI 10468137

WAS DRIVING TO WORK AND WAS TURNING INTO THE PARKING LOT AND THE INSTRUMENT PANEL SUDDENLY SHOWED "POWER STEERING DEFAULT" AND THEN THE STEERING BECAME EXTREMELY HARD. VEHICLE ACTED AS IF IT HAD NO POWER STEERING AT ALL. MADE IT TO A PARKING SPOT. TURNED OFF VEHICLE. GOT OUT CHECKED FOR LEAKS, CHECKED TO SEE IF POWER STEERING WAS LOW. (NO LEAKS, FLUID LEVEL WAS FINE) RESTARTED VEHICLE, THE COMPUTER SEEMED TO RESET AND STEERING SEEMED FINE. DROVE AROUND PARKING LOT STEERING FINE. HAS NOT HAPPENED AGAIN. TAKING VEHICLE TO DEALERSHIP TO HAVE THEM CHECK. VEHICLE HAS LESS THAN 12,000 MILES 2011 FORD EXPLORER LIMITED 4X4, V6 MOTOR. *TR

NHTSA ODI 10467745

SUDDENLY LOST POWER STEERING ASSIST AND MADE IT HARDER TO STEER THE VEHICLE. THE DASH BOARD INDICATED "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCETRACK". THIS HAPPENED TWICE AND AFTER SWITCHING OFF THE POWER AND RESTARTING THE VEHICLE CORRECTED THE PROBLEM. *TR

NHTSA ODI 10467796

POWER STEERING FAILURE ON 2011 FORD EXPLORER WHILE TRAVELING IN NEIGHBORHOOD. STARTED THE VEHICLE WITH REMOTE START TO COOL VEHICLE IN HOT, HUMID HOUSTON, TEXAS ABOUT 3 TO 4 MINUTES BEFORE ENTERING IT. WE DROVE 1.2 MILES TO AN ACQUAINTANCE'S RESIDENCE TO CO-SIGN A CHECK FOR NON-PROFIT PAYMENT. LEFT VEHICLE RUNNING FOR +/- 3 MINUTES IN HIS DRIVEWAY. BACKED OUT OF HIS DRIVEWAY AND DROVE 1/2 MILE WHEN LOST POWER STEERING AND NOTICED TWO MESSAGES ON THE DASH. ONE SHOWED "POWER STEERING ASSIST FAULT" AND OTHER "SERVICE AUTO TRACKING". STOPPED ON THE STREET, SHUT OFF ENGINE, AND RESTARTED THE CAR. NO MESSAGE. DROVE 1/4 AND THE EVENT RECURRED AS DESCRIBED. RETURNED HOME AND PARKED CAR AT OUR PERSONAL RESIDENCE. CALLED RUSSELL & SMITH FORD SERVICE DEPARTMENT AT 5:03PM AND LEFT MESSAGE. SUSPECT IT IS AFTER HOURS AND WILL NOT HEAR FROM THEM UNTIL MORNING OF JULY 26, 2012. THE MESSAGE IS NOT IN OWNER'S MANUAL. SEARCHED THE INTERNET AND NOTICED NHTSA INVESTIGATION AND CHOSE TO CONTRIBUTE AND PROVIDE CONTACT INFORMATION. *TR

NHTSA ODI 10467719

VEHICLE OWNER WAS DRIVING TO WORK THIS MORNING AND WHEN VEHICLE LET OUT A CHIME AND THE MESSAGE CENTER STATED THAT THE ELECTRONIC POWER STEERING ASSIST HAD FAILED. IMMEDIATELY, STEERING BECAME QUITE DIFFICULT, BUT THE DRIVER WAS ABLE TO MANEUVER THE VEHICLE SAFELY TO THE SIDE OF THE ROAD. DRIVER SHUT ENGINE OFF, WAITED A MINUTE, AND RESTARTED VEHICLE. SYSTEMS APPEARED TO BE RESET, MESSAGE CENTER WAS CLEAR, AND DRIVER PROCEEDED TO DRIVE TO WORK. DRIVER WAS AWARE OF THIS ISSUE OCCURRING IN 2011 FORD EXPLORERS AND WAS FORTUNATELY PREPARED FOR IT TO HAPPEN. *TR

NHTSA ODI 10467210

I WAS DRIVING WITH MY CHILDREN ON JUNE 5, 2012 WHEN SUDDENLY THE STEERING WHEEL LOCKED. SHORTLY THERE AFTER A YELLOW ALERT MESSAGE APPEARED SAYING THAT A "POWER STEERING ASST FAIL" HAD OCCURRED. I COULD NOT DO ANYTHING WITH THE CAR AND WAS FRANTIC HOPING THAT WE WOULD NOT BE HIT BY OTHER TRAFFIC. AS A LAST RESORT I TOTALLY SHUT OFF THE CAR AND TURNED IT BACK ON. THE CAR WAS THEN DRIVE-ABLE AND I IMMEDIATELY TOOK IT TO THE DEALERSHIP. THEY SERVICED THE VEHICLE AND NOTED THAT THE CAR SHOWED A VOLTAGE DROP. THEY DETERMINED THAT THERE WAS NOTHING ELSE THEY COULD DO AS THE TROUBLE SHOOTING STEPS WERE COMPLETE AND THERE WAS NOTHING VISIBLY WRONG WITH THE VEHICLE. NOW JUST SHY OF 6 WEEKS LATER I WAS AGAIN DRIVING WITH MY CHILDREN IN THE CAR WHEN THE VERY SAME "POWER STEERING ASST FAIL" ALERT CAME ON AS MY STEERING WHEEL LOCKED AGAIN. I TRIED TO YANK ON THE STEERING WHEEL TO SEE IF IT WOULD BUDGE OR IF THERE WAS ANYTHING ELSE I COULD. REMEMBERING THE LAST SCENARIO I TURNED THE CAR OFF AND ON AGAIN. THIS TIME, THE SAME MESSAGE APPEARED AND NOTHING CHANGED. DESPERATE I TURNED THE CAR ON AND OFF AGAIN AND THE MESSAGE WENT AWAY AND I WAS ABLE TO STEER THE VEHICLE. IT IS CURRENTLY BEING TOWED TO THE DEALERSHIP. I DO NOT FEEL SAFE DRIVING THIS VEHICLE AND WOULD BE FEARFUL TO GET BEHIND THE WHEEL OF IT AGAIN. *TR

NHTSA ODI 10467087

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE POWER STEERING FAILED AND THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO STEER. THE POWER STEERING WARNING LIGHT ILLUMINATED AND A WARNING BELL SOUNDED DURING THE FAILURE. THE CONTACT SHUT THE VEHICLE OFF AND UPON RESTART, THE VEHICLE OPERATED AS NORMAL. THE FAILURE HAD SINCE RECURRED ONCE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY WERE IN THE PROCESS OF REPAIRING THE STEERING SYSTEM. THE CONTACT WAS INFORMED THAT THEY WERE AWAITING THE AVAILABILITY OF PARTS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS AWAITING A RESPONSE. THE FAILURE MILEAGE WAS 13,000.

NHTSA ODI 10467101

I WAS ON MY WAY HOME FROM WORK AND CARPOOLING WITH 2 OTHER COWORKERS. I HAD EXITED OFF THE HIGHWAY GOING APPROXIMATELY 55 MPH. ALL OF THE SUDDEN, I RECEIVED A MESSAGE, "POWER STEERING ASSIST FAULT", AND MY STEERING LOCKED UP. LUCKILY I WAS ON THE STRAIGHT PART OF THE ROAD HEADING TOWARD A STOP SIGN. ONCE THERE, I PUT THE CAR IN PARK, SHUT IT OFF, AND THEN RESTARTED IT. THE ERROR WAS GONE AND MY STEERING WHEEL WORKED AGAIN. I TOOK IT IN TO THE FORD DEALERSHIP AND WAS TOLD THAT IT WAS A SENSOR THAT NEEDED TO BE REPLACED. IT TOOK A WEEK FOR THE PROBLEM TO BE FIXED. ON JULY 19, 2012, JUST 3 MONTHS AFTER THE PROBLEM WAS SUPPOSEDLY FIXED, I TOOK OFF FROM A RED LIGHT GOING ABOUT 25 MPH AND AGAIN I RECEIVED THE "POWER STEERING ASSIST FAULT" MESSAGE AND MY STEERING LOCKED UP AGAIN. I HAD MY CHILDREN WITH ME IN THE CAR AND THANK GOODNESS THERE WAS NOBODY BEHIND ME AND I WAS ABLE TO SLOWLY PULL INTO A PARKING LOT. I SHUT OFF THE CAR AND RESTARTED IT AND THE ERROR WAS GONE AND I COULD DRIVE MY CAR AGAIN. IT IS CURRENTLY AT THE FORD DEALERSHIP AWAITING TO HAVE THE PROBLEM FIXED AGAIN. READY TO GET RID OF THIS VEHICLE AS IT POSES A MAJOR SAFETY HAZARD! *TR

NHTSA ODI 10466974

I WAS CROSSING TRAFFIC AND THE POWER STEERING WENT OUT. I HAD TO STOP TO TURN THE WHEEL SO I COULD MAKE MY TURN. I WAS SO LUCKY THERE WAS NO TRAFFIC COMING AND I WASN'T GOING ANY FASTER BECAUSE I COULD HAVE HIT A TREE. *TR

NHTSA ODI 10466787

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 5 MPH, THERE WAS AN UNEXPECTED LOSS IN THE POWER STEERING WITH AN ILLUMINATION OF THE ALL TRAC SYSTEM WARNING INDICATOR. THE BRAKE PEDAL WAS ABRUPTLY ENGAGED TO AVOID HITTING SEVERAL PEDESTRIANS IN THE PARKING LOT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS AND AN UNKNOWN PART RELATED TO THE POWER STEERING WAS REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 13,100.

NHTSA ODI 10466371

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE POWER STEERING FAILED AND THE VEHICLE BECAME VERY DIFFICULT TO STEER. THE CONTACT MENTIONED THAT THE ADVANCE TRAC AND POWER STEERING WARNING LAMPS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 22,000. UPDATED 8/31/12 *CN THE CONSUMER STATED THE VEHICLE WAS REPAIRED AFTER A MONTH. UPDATED 09/11/2012 *JS

NHTSA ODI 10466428

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, SHE NOTICED THAT THE POWER STEERING STOPPED FUNCTIONING. THE CONTACT WAS ABLE TO SAFELY MANEUVER TO THE SHOULDER. THE VEHICLE WAS THEN TOWED TO THE DEALER FOR A DIAGNOSIS. THE DEALER STATED THAT THEY NEEDED TO REPLACE THE STEERING AXLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSSITANCE. THE FAILURE AND CURRENT MILEAGES WERE 17,800. THE VIN WAS UNAVAILABLE.

NHTSA ODI 10466448

I PURCHASED THE 2011 FORD EXPLORER ON 6/10/12. ON THREE SEPARATE OCCASIONS THE CAR WAS STARTED AND POWER STEERING WOULD NOT WORK BUT WAS ABLE TO BE REMEDIED BY TURNING THE IGNITION OFF AND BACK ON AGAIN. AN APPOINTMENT WAS SET UP TO HAVE CAR SERVICED. ON TWO MORE SEPARATE OCCASIONS AFTER APPOINTMENT WAS MADE POWER STEERING WAS LOST WHILE DRIVING ON THE HIGHWAY AT SPEEDS RANGING 55 TO 65. ON JULY 3RD ONCE AGAIN WHILE CAR WAS BEING STARTED THE POWER STEERING WOULDN'T WORK AND WAS UNABLE TO BE REMEDIED BY TURNING OFF IGNITION AND RESTARTING. THE VEHICLE WAS TOWED TO A FORD DEALER AND STILL AWAITING BACK ORDERED PART THAT I AM TOLD MAY TAKE A LONG TIME. *TR

NHTSA ODI 10466458

"TERRAIN MANAGEMENT SYSTEM FAULT", AND "POWER STEERING ASSIST FAULT" BOTH POPPED UP ON LEFT HAND SCREEN AND MY STEERING WHEEL LOCKED UP. THIS HAPPENED TWICE WHILE TURNING INTO A DRIVEWAY AND ONCE AFTER STOPPING AT A STOP SIGN. TOOK IT INTO THE DEALERSHIP AND THEY SAID THEY COULD NOT DUPLICATE THE FAILURE. 2 DAYS AFTER GETTING IT BACK FROM THE DEALER IT HAPPENED 2 MORE TIMES. TAKING IT BACK BUT I HAVE TO WAIT 2 WEEKS FOR A COURTESY RENTAL CAR. *TR

NHTSA ODI 10466466

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE POWER STEERING SEIZED COMPLETELY. THE TRACTION CONTROL WARNING LIGHT ALSO ILLUMINATED AS THE ENGINE WAS TURNED OFF FOR ABOUT THREE MINUTES. UPON RESTART, THE VEHICLE FUNCTIONED AS NORMAL. THE VEHICLE WAS TAKEN TO THE DEALER, WHO INSPECTED THE FAILURE AND STATED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE FAILURE WOULD BE REPAIRED UNDER WARRANTY BUT THE PARTS WERE ON BACK ORDER. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 11,000.

NHTSA ODI 10466477