What 1,191 owners told NHTSA about the 2011 Ford Explorer Police Intercept

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 15V171000 (STRUCTURE) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10746723

WHEN STARTING, NON OF THE SAFTY FEATURES WORK, NO BACKUP CAMERA, PROXIMITY ALERTS, RADIO, AIR CONDITIONS; NO OF THE INFO/SAFETY SYSTEM WORKS. AFTER DRIVING A FEW BLOCKS, "SYNC" COMES ON SCREEN AND YOU ARE NOTIFIED THAT THE SYSTEM IS DOING MAINTENANCE ON ITSELF, AFTER A FEW MINUTES, ALL APPEARS REPAIRED. YOUR CAR SHOULD NOT REBOOT AT INCONVENIENT AND UNSAFE TIMES

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TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STALLED AFTER THE POWER TRAIN WARNING INDICATOR ILLUMINATED. THE VEHICLE DID RESTART, HOWEVER, THE VEHICLE FAILED TO RESPOND PROPERLY WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TOWED TO THE DEALER BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED, HOWEVER, THE FAILURE RECURRED ON THREE OTHER OCCASIONS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,147.

NHTSA ODI 10744667

RIDING DOWN THE ROAD AT 60MPH THE TRUCK LOST ALL ABILTY TO MOVE. WRENCH INDICATOR CAME ON AND LIGHTS ON THE TRACTION KNOB WENT OUT. COASTED TO THE SLOW LANE AND THEN THE CAR OF AND BACK ON AND IT WORKED. LATER THAT NIGHT IN MY NEIGHBOR HOOD IT DID THE A SAME THING AGAIN. SLUGGISH TO RESTART.

NHTSA ODI 10733098

TL* THE CONTACT OWNS A 2011 FORD EXPLORER EQUIPPED WITH MICHELIN LATITUDE TOUR TIRES, SIZE P245/60R18 (NA). WHILE HAVING THE VEHICLE INSPECTED, THE MECHANIC NOTICED THAT THE TREAD ON ALL FOUR TIRES WAS SEPARATING. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 13T006000 (TIRES), BUT THE TIRE SIZE WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 30,000.

NHTSA ODI 10732380

WHILE IDLING AND WHILE GETTING CAR UP TO SPEED THE AC COOLING MAKES A WEAK SOUND AND DOES NOT PRODUCE COOL AIR. WHILE IDLING THE CAR OVERHEATS WHEN THE AC IS ON AND BLOWS HOT AIR. DUE TO THE EFFECT THIS IS A CAR WITH LESS THAN 60,000 MILES ON IT THE AC SHOULD STILL BE IN OPERATIONAL CONDITION GIVEN IT'S ONLY USED 2-3 MONTHS A YEAR SINCE OWNERSHIP. CAR WILL ALSO OVERHEAT WHILE IT'S BLOWING HEAT DURING WINTER MONTHS. ENGINE COOLANT IS AT OPTIMUM LEVELS AND CAR WILL SMOKE WHILE EXHAUST IS ON. THIS NEEDS TO BE ADDRESSED AND AN INVESTIGATION SHOULD BE DONE AS READING NUMBERS REVIEWS ON-LINE THIS IS AN ONGOING ISSUE WITH ALL FORD MODEL VEHICLES, AVERAGE COSTS TO REPAIR ARE OVER $2,000 TO REPLACE WHAT SHOULD BE A NEW AC SYSTEM, WE SHOULD NOT BE HAVING TO REPLACE THE ENTIRE SYSTEM DUE TO KNOWN FAILURE BY FORD.

NHTSA ODI 10732586

I HAD THE RECALL WORK DONE FOR THE POWER STEERING ASSIST FAULT AND THIS MORNING, I STARTED THE CAR AND GOT THE SAME FAULT CODE AND HAD NO POWER STEERING.

NHTSA ODI 10730388

SINCE PURCHASING MY 2011 EXPLORER, I HAVE JUST REPLACE THE COOLANT FAN ON JUNE 20,2015. THIS IS THE SECOND TIME THE FAN HAS QUIT WORKING ENTIRELY AND CAUSED THE VEHICLE TO OVERHEAT AND REQUIRED IMMEDIATE REPLACEMENT. REQUESTED FORD TO REIMBURSE COST OF MOST RECENT REPAIR.

NHTSA ODI 10730471

THE DASH "CHECK AIR BAG" LIGHT IS ON. ITS MY UNDERSTANDING THAT WHILE THE "CHECK AIR BAG" LIGHT IS ON, THE AIRBAGS WILL NOT DEPLOY IN THE EVENT OF A CRASH. OUT OF REGULAR WARRANTY, DO HAVE EXTENDED WARRANTY PLAN FROM FORD, BUT I DON'T THINK I SHOULD PAY FOR THE REPAIR DEDUCTIBLE.

NHTSA ODI 10727031

AFTER STARTING VEHICLE, POWER STEERING ASSIST FAILURE ALERT NOTED. POWER STEERING NOT WORKING AND ATTEMPTED TO RESET BY RESTARTING CAR WITH NO SUCCESS. TOWED TO DEALER. NEED TO REPLACE TOTAL RACK AND PINION IN ORDER TO FIX THIS ELECTRICAL PROBLEM.

NHTSA ODI 10730175

THE AIRBAG LIGHT IS CONSTANTLY ON WITH NO DEALER ABLE TO FIX. WAS TOLD THAT THE AIRBAGS WILL NOT DEPLOY WITH THE LIGHT ON

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TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL SEIZED AND THE VEHICLE COULD NOT BE CONTROLLED. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED. THE CONTACT BELIEVED THAT THIS WAS A SERIOUS SAFETY ISSUE SINCE IT COULD CAUSE A CRASH AT ANY TIME. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE VIN AND FAILURE MILEAGE WERE UNAVAILABLE.

NHTSA ODI 10726875

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING AT 15 MPH, THE STEERING WHEEL BECAME DIFFICULT TO STEER AND THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, IT RESUMED NORMAL OPERATION. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 67,000.

NHTSA ODI 10726574

TRAVELING AT LOW SPEED COMING TO A STOP, FELT LIKE A LOST IN POWER AND ADVANCE TRAC SYSTEM FAILURE, POWER STEERING FAILURE WARNINGS GO OFF. I TURN THE VEHICLE OFF, I THOUGHT THE VEHICLE SHUT DOWN. I STARTED DRIVING AGAIN AND SAME THING HAPPEN AT LOW SPEED AT NEXT STOP SIGN. I DROVE A LITTLE FURTHER AND TURN CAR OFF. UPON RETURNING ALL SYSTEMS WERE WORKING FINE. ON 6/19/15 SAME THING HAPPEN AT LOW SPEED, ADVANCE TRAC AND POWER STEERING FAILURE AND STILL NOT WORKING AFTER SEVERAL HOURS SITTING.

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TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE VEHICLE WAS TAKEN TO THE DEALER TO SERVICE THE VEHICLE UNDER THE RECALL, WHERE THE POWER STEERING CONTROL MODULE SOFTWARE WAS UPDATED. THE CONTACT MENTIONED THAT SHORTLY AFTER THE REPAIRS WHILE DRIVING APPROXIMATELY 40 MPH, THE ELECTRIC POWER STEERING WARNING LIGHT HAD ILLUMINATED AND A LOUD NOISE NEAR THE FRONT END OF THE VEHICLE WAS PRESENT. THE LOUD NOISE WAS DOMINANT WHEN STEERED LEFT AND RIGHT. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR DIAGNOSTIC TESTING AND THE MECHANIC STATED THAT THE STEERING RACK ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 49,000.

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TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT THE QUARTER PANEL AND HOOD WERE SHOWING SIGNS OF CORROSION. THE CONTACT STATED THAT THE CORROSION CONTINUED TO EXPAND. THE VEHICLE WAS TAKEN THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ODI 10724641

RIGHT REAR BRAKE CALIPER SEIZED, CREATING SMOKE AND EXTREME HEAT TO WHEEL AREA. CALIPER REPLACED UNDER WARRANTY. SAME ISSUE WITH LEFT REAR CALIPER ON 5-1-15 AT 42K MILES. LEFT CALIPER REPLACED AT MY EXPENSE, AS IT WAS OUTSIDE THE WARRANTY PERIOD. SAME ISSUE WITH RIGHT REAR CALIPER AGAIN ON 5-26-15 AT 44K MILES. DEALERSHIP SAID THAT THE CALIPER WAS OK AFTER CLEANING THE AREA. THERE APPEARS TO BE CONTINUAL PROBLEM WITH THESE REAR BRAKES ON BOTH SIDES.

NHTSA ODI 10722480

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT THE PAINT BUBBLED AND CHIPPED ON THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER ON TWO DIFFERENT OCCASIONS FOR THE SAME ISSUE. THE TECHNICIAN DIAGNOSED THAT THE HOOD HAD TO BE REPLACED BECAUSE IT WAS MADE OUT OF ALUMINUM AND STARTED TO CORRODE. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY PAINTED AS A REMEDY FOR THE CORROSION. THE MANUFACTURER MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 20,000.

NHTSA ODI 10722150

WHILE DRIVING ON THE INTERSTATE, THE POWER ASSISTED STEERING FAILED, AND TWO ALERTS APPEARED (SERVICE POWER STEERING *DUH*, AND SOMETHING ABOUT THE TERRAIN MANAGEMENT. I WAS ABLE STEER THE VEHICLE (WITH A LARGE AMOUNT OF EFFORT) TO THE DEALERSHIP FOR SERVICE.

NHTSA ODI 10722035

REF, PREVIOUS CASE [XXX] ... JUST CURIOUS, SAW FORD HAD SEVERAL 2011 VEHICLES ADDED TO RECALLS, BUT NOT EXPLORERS FOR THIS CAUSE, WONDER WHY, SINCE OUR EXPERIENCE WAS EXACTLY WHAT THE OTHER RECALLS WERE, LOST POWER STEERING ASSIST, COULD NOT CONTROL VEHICLE. WAS ELECTRICAL STEERING GEAR MALFUNCTION AT 47,000 MILES [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB

NHTSA ODI 10721831

STARTED CAR, AND POWER STEERING FAULT WARNING DISPLAYED ON THE DASH. I TURNED OFF THE CAR, WAITED FOR ABOUT 10 SECONDS, AND THEN STARTED THE CAR AGAIN. THIS TIME EVERYTHING WORKS FINE. I GO DOWN THE ROAD ABOUT 15-20 MINUTES. I PULL OVER FOR ABOUT 5 MINUTES WHILE LEAVING THE CAR RUNNING. I GET BACK IN AND START DRIVING. IT LOOSES POWER STEERING AGAIN. I TRY TO START THE VEHICLE SEVERAL TIMES, AND IT CONTINUES TO HAVE NO POWER STEERING. I DO SOME RESEARCH AND FIND THAT THERE HAS BEEN A RECALL FOR THIS VERY ISSUE. I TAKE IT TO THE NEAREST FORD DEALER AND HAVE THEM LOOK AT IT. THEY SAID THE RECALL IS CLOSED AND WILL NOT TAKE CARE OF THE ISSUE. THEY SAY IT HAD THE SOFTWARE ISSUE FIXED LAST YEAR BEFORE I OWNED THE CAR. THIS TIME IT IS A PART FAILURE AND WILL COST $1500. I DO NOT THINK THE ISSUE WAS FIXED IN THE FIRST PLACE WHEN THE RECALL WAS ISSUED.

NHTSA ODI 10721581

ONCE THE CAR IS IN PARK POSITION MESSAGE WILL APEAR IN DASHBOARD "SHIFT IN PARK " ALSO WHILE DRIVING MESSAGE APEARS "NO KEY DETECTED"

NHTSA ODI 10717625

VEHICLE SRS WARNING LIGHT ILLUMINATED AND EXTINGUISHED SPORADICALLY FOR SEVERAL DAYS BEFORE STAYING ILLUMINATED PERMANENTLY. THE DIAGNOSTIC CODES INDICATE FAILURE OF THE SUPPLEMENTAL RESTRAINT SYSTEM. TROUBLESHOOTING, RESEARCH, AND DIAGNOSTICS HAVE REVEALED POOR ELECTRICAL CONNECTIONS AT VARIOUS CONNECTORS THROUGHOUT THE VEHICLE FOR THE SRS SYSTEM. DEALER SERVICE HAS INDICATED POTENTIAL FAILURE OF THE ENTIRE SAFETY SYSTEM TO PERFORM ITS FUNCTION (PRE-TENSIONERS, AIRBAG DEPLOYMENT, ETC) IF THIS LIGHT IS ILLUMINATED.

NHTSA ODI 10716185

CAR POWER STEERING WHEEL LOCKED ON 3/23/15. BROUGHT IT TO SAM GALLOWAY FORD IN FT. MYERS, FLORIDA. HAD PART NUMBERS BB5Z3504RE (1 GEAR ASY-STE), W712961-S439 (BOLT), W716182-S439 (2 BOLTS) REPLACED. LABOR AND PARTS CAME TO $1,567.53. SAW ON THIS SITE THAT THIS MAKE AND MODEL (NOT THIS VIN) HAD BEEN RECALLED FOR SIMILAR INCIDENT. FORD WOULD NOT REIMBURSE US FOR THIS PROBLEM. ON AUGUST 4, 2014, AFTER RECEIVING A RECALL NOTICE 14S06, THE CAR WAS BROUGHT TO FRIENDLY FORD IN POUGHKEEPSIE, NY FOR A POWER STEERING ISSUE. FORD SAID THAT THAT VISIT RESOLVED THE POWER STEERING ISSUE. AS THE OWNER OF THIS VEHICLE, I FEEL THAT THE ISSUE WAS NOT RESOLVED SINCE WE HAD A SUBSEQUENT INCIDENT ON 3/23/15.

NHTSA ODI 10716077

CORROSION HAS FORMED ON THE LEADING EDGE OF THE HOOD ASSEMBLY AND SHOWS NO SIGNS OF IMPACTS OR SCRATCHES THAT WOULD SUGGEST THAT THIS WAS INFLUENCED FROM AN OUTSIDE SOURCE. *TR

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