What 1,191 owners told NHTSA about the 2011 Ford Explorer Police Intercept

CAR ONLY HAS 64K BUT HAS STARTED LEAKING FUEL, ESPECIALLY WHEN THE FUEL TANK IS FULL. FUEL LEAK APPEARS TO BE NEAR RIGHT REAR WHEEL AND DANGEROUSLY CLOSE TO EXHAUST PIPE. REPAIR SHOP ESTIMATES $1000 TO REPLACE FUEL PUMP.

NHTSA ODI 11144097

TAKATA RECALL AIRBAG LIGHT IS ON AND WILL NOT TURN OFF. IT IS ON ALL THE TIME WILL NOT SHUT OFF

NHTSA ODI 11142679

EXPERIENCING INTERMITTENT CONNECTION IN THE ELECTRIC POWER STEERING GEAR. CAUSES A LOSS OF THE MOTOR POSITION SENSOR SIGNAL RESULTING IN A SHUT DOWN OF THE POWER STEERING ASSIST.

NHTSA ODI 11142689

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT THE AIR CONDITIONER/HEATING UNIT FAILED CAUSING THE WINDOWS AND THE WINDSHIELD TO BE UNABLE TO DEFROST. THE VEHICLE WAS TAKEN TO THE DEALER (AUTONATION FORD NORTH CANTON, 5900 WHIPPLE AVE NW, NORTH CANTON, OH 44720, 1-877-346-8338) WHERE IT WAS DIAGNOSED THAT 1 OF THE 4 MOTOR BLENDERS FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED AT A DISCOUNTED RATE BUT APPROXIMATELY ONE YEAR LATER THE FAILURE REOCCURRED WHERE ANOTHER 1 OF THE 4 MOTOR BLENDERS FAILED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THE SECOND MOTOR BLENDER WAS REPLACED. THE VEHICLE WAS REPAIRED AND COVERED UNDER AN EXTENDED WARRANTY PROGRAM PURCHASED BY THE CONTACT. THE VEHICLE WAS REPAIRED HOWEVER THE CONTACT WAS CONCERNED THAT THE OTHER 2 MOTOR BLENDERS IN THE VEHICLE WOULD ALSO FAIL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 29,416. *TT *JB

NHTSA ODI 11142111

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING 40 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO YORK FORD, INC. (LOCATED AT 1481 BROADWAY, SAUGUS, MA 01906, (781) 231-1945) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 89,000. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 11139543

NOTICED SERIOUS WATER LEAK IN REAR TIRE STORAGE COMPARTMENT. ANALYSIS INDICATED WATER PENETRATING FROM CRACKS IN THE MACHINE WELDS AT THE CORNERS OF WHERE THE ROOF LINE MEETS THE BACK TAIL GATE AS WELL AS THE STAMPED MACHINE WELDS AT THE TWO LIFT GATE HINGES. CREATED MOLD PROBLEM WHEN TIRE COVER AND SPONGE PAD BECAME SOAKED. CONCERNED RUST AT THE CORNERS, HINGES AND TIRE COMPARTMENT WILL EVENTUALLY GIVE WAY.

NHTSA ODI 11139167

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT THE VALVE COVER WAS ALLOWING OIL TO TRAVEL THROUGH A TUBE INTO THE AIR FILTER. THE DEALER (TOWNSEND SALES AND SERVICE, 340 MAIN ST, TOWNSEND, MA 01469) STATED THAT FORD REDESIGNED THE VALVE COVER, WHICH WOULD ELIMINATE THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.

NHTSA ODI 11139285

SYNC 2 PROBLEMA EL RADIO SE FRIZA LOS MAPAS TARDAN EN ABRIR EL LA CMARA DE REVERSA SE ENCIENDE CORRIENDO FUNCIONA ALGUNAS VECES Y OTRAS NO EL RADIO SE APAGA Y SE ENCIENDE A MENUDO SIN RAZN ALGUNA.

NHTSA ODI 11139123

INSIDE OF CAR FILLS UP WITH EXHAUST FUMES WHEN DRIVING

NHTSA ODI 11133208

MY VEHICLE PRODUCES UNBEARABLE SMELL THAT GETS INSIDE THE CABIN WHENEVER THE RPM REACHES 3500 AND HIGHER AND IF THE VEHICLE IS IN LOW GEAR AND DRIVING UP HILL AND ALSO WHEN VEHICLE IS IDLE AND YOU RAVE UP TH ENGINE. THE SMELL THAT GETS INSIDE THE CABIN COULD MAKE ONE PASS OUT UNLESS WE ROLL DOWN THE WINDOWS COMPLETELY TO LET A LOT OF FRESH AIR INSIDE. I WENT THE DEALERSHIP WHICH I BOUGHT THE VEHICLE FROM THE FIRST MONTH AND THEY INSPECTED THE CAR AND GOT BACK TO ME THAT THIS ISSUE HAS BEEN ALREADY RESOLVED BEFORE I HAD BOUGHT THE CAR AND ITS FIXED ALREADY BUT ITS NOT I'VE DRIVING THE CAR NOW FOR ABOUT 5 MONTHS AND VERY CAUTIOUS WITH IT AS WHENEVER THE INCIDENT HAPPENS I FEEL VERY DIZZY BY THAT SMELL. SO THE ISSUE NEVER BEEN FIXED AS MY VIN NUMBER DOES NOT HAVE A RECALE WHEN I CHECKED IT ON THE NHTSA AMD IN ORDER FOR THE ISSUE TO BE FIXED BIN HAS TO BE RECALED LIKE OTHER SIMILAR EXPLORERS WITH THE SAME ISSUE. MOST OF THE OLDER MODES OF POLICE INTERCEPTORS EXPLORERS HAD RECALLS FOR SAME ISSUE. SOMEONE PLEASE ADVICE ME ON HOW I CAN GO ABLUT THIS TO GET SOME RESOLUTION.

NHTSA ODI 11132409

ELECTRIC POWER STEERING ASSIST SYSTEM INTERMITENTLY FAILS UPON START-UP OF THE VEHICLE CREATING A "POWER STEERING FAULT' WARNING MESSAGE IN THE DRIVER INTERFACE SYSTEM. AFTER TURNING OFF THE VEHICLE AND RESTARTING IT AFTER 30 SECONDS, THE POWER STEERING SYSTEM CONTINUES TO FAIL. THE FAILURE ALSO CONTINUES WHILE THE VEHICLE IS IN MOTION. FAILURE CAUSES A SHUTDOWN OF THE POWER STEERING ASSIST CAUSING DIFFICULTY OF CONTROL AND STEERING AT LOW SPEEDS, INCREASING THE LIKLIHOOD OF A CRASH. FAILURE OF THE POWER STEERING SYSTEM ALSO CREATES A CASCADING FAILURE IN THE ADVANCED TRACTION CONTROL SYSTEM, ALSO RESULTING IN A WARNING MESSAGE AND REDUCED SAFETY. THIS PROBLEM IS EXTREMELY SIMILAR TO THE PROBLEM DESCRIBED IN NHTSA CAMPAIGN NUMBER 14V286000 AND FORD RECALL NUMBER 14S06. UPON SEARCHING FOR THIS VIN HOWEVER, IT APPEARS THAT FORD HAS NOT INCLUDED THIS SPECIFIC VEHICLE UNDER THE RECALL EVEN THOUGH IT HAS EXHIBITED THE SAME PROBLEMS.

NHTSA ODI 11131130

I WAS DRIVING DOWN THE HIGHWAY THEN ALL OF THE SUDDEN THE TRUCK OVERHEATED AT 65 MPH I GOT OFF AT THE NEXT EXIT AND STOP THE TRUCK NEXT THING I NOTICE IS SMOKE COMING FROM THE HOOD THEN I CALL A TOW TRUCK TO GO TO A LOCAL SHOP NOW THE MECHANIC SAY I NEED A NEW ENGINE,I DONT HAVE THE MONEY TO PAY FOR A NEW ENGINE AND THE LABOR THE TRUCK IS NOT EVEN PAY OFF YET, UNBELIEVABLE, NOW THAT I READ UP ON THIS THIS HAPPEN TO MANY OTHER PEOPLE THIS IS A COMMON PROBLEM THAT HASN'T BEEN RECALL YET SMH

NHTSA ODI 11130035

VEHICLE EXPERIENCES UNINTENDED SUDDEN DECELERATIONS - WHEN DRIVING AT NORMAL SPEEDS THE VEHICLE WILL COAST TO A STOP, REGARDLESS OF THE AMOUNT THE GAS PEDAL IS DEPRESSED. TROUBLE CODES INDICATE THIS IS A COMMON PROBLEM DUE TO THE THROTTLE BODY ACTUATOR BEING FAULTY. DESPITE FORD EXTENDING THE WARRANTY FOR MULTIPLE OTHER VEHICLES WITH THE SAME ENGINE AND THROTTLE BODY, THEY DID NOT COVER THE EXPLORERS.

NHTSA ODI 11130022

WHEN I PURCHASED THIS VEHICLE TWO YEARS AGO I NOTICED A WATER LEAK WHICH RAN DOWN THE 3RD ROW SEAT BELTS. I CONTACTED MY DEALER AND THEY WEREN'T GOING TO COVER THE REPAIR, BUT AFTER SOME HELP FROM MY SERVICE ADVISER THEY COVERED MOST OF IT. NOW, 2 YEARS LATER, IT IS LEAKING AGAIN AND WORSE. MY PASSENGER SIDE FRONT SEAT FLOORBOARD FILLS WITH WATER WHEN IT RAINS. WATER IS ALSO LEAKING FROM THE HEADLINER AND DRIPPING ON THE ELECTRONICS IN THE CENTER INSTRUMENT PANEL. AND THE LEAK AT THE 3RD ROW SEAT BELTS IS BACK. RESEARCH INDICATES THAT IT IS THE SUNROOF CAUSING THE PROBLEM. FORD SAYS THAT THEY DON'T HAVE A RECALL SO IT WILL NOT BE COVERED BY THEM. I'M FURIOUS THAT SUCH AN EXPENSIVE CAR WOULD HAVE THIS RECURRING ISSUE AND FORD TURNS A BLIND EYE. THERE ARE REPORTS ALL OVER THE INTERNET OF PEOPLE WITH THE SAME PROBLEM. IT IS NOT AN UNKNOWN ISSUE, JUST ONE THAT IS NOT BEING ADDRESSED BY FORD.

NHTSA ODI 11129553

THE AIR BAG LIGHT KEEPS COMING ON AND STAYING ON FOR NO REASON . I FEEL THIS IS REALLY A SAFETY ISSUE SINCE THE AIR BAGS WONT INFLATE IF LIGHT IS ON AND I HAVE RESEARCHED THIS MATTER AND THERE HAS BEEN SEVERAL COMPLAINTS FROM OTHER OWNERS WHO OWN THIS VEHICLE.

NHTSA ODI 11122067

POWER STEERING FAILURE WHILE IN MOTION

NHTSA ODI 11120988

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WHILE DRIVING AT AN UNKNOWN SPEED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE COASTED UNTIL THE FAILURE CORRECTED ITSELF. THE FAILURE RECURRED WHILE DRIVING OUT OF THE DRIVEWAY. THE CONTACT CONTINUED TO DRIVE UNTIL THE POWER STEERING RETURNED. THE CONTACT STATED THAT THE FAILURE ALSO OCCURRED WHILE PARKING THE VEHICLE. THE VEHICLE WAS TAKEN TO MULLINAX FORD OF MOBILE (7311 AIRPORT BLVD, MOBILE, AL 36608, (888) 241-4640) WHERE IT WAS AWAITING DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ODI 11121060

DRIVING ABOUT 65 MILES PER HOUR ON THE HIGHWAY, PASSENGER SIDE WINDSHIELD TRIM FLEW OFF THE CAR INTO TRAFFIC BEHIND ME (NO PREVIOUS DAMAGE, NOR LOOSENESS ETC.). WHEN WE STOPPED TO SEE WHAT HAPPENED, REALIZED THE DRIVER'S SIDE HAD ALSO COME LOOSE, BUT WAS STILL ATTACHED TO THE VEHICLE.

NHTSA ODI 11119670

OFTEN WHEN I ACCELERATE QUICKLY, AND EVERY TIME I ACCELERATE WHEN GOING UP HILL THERE IS A HORRIFIC SMELL FROM THE EXHAUST AND IT FILLS THE INSIDE OF THE CAR. THIS HAS BEEN GOING ON SINCE I BOUGHT THE CAR IN THE BEGINNING OF 2017, AND STILL OCCURS TO TODAY (8/13/18).

NHTSA ODI 11119672

CLUNKING IN STEERING RACK/GEARS WHILE STATIONARY AND EXTREMELY WOBBLY AT HIGHER SPEEDS. CLUNKING ALSO WHEN TURNING

NHTSA ODI 11119460

STARTED CAR AND PULLED OUT OF PARKING SPACE AND NO POWER STEERING. RECEIVED "POWER STEERING SENSOR FAIL" NOTICE ON DASH. TURNED OFF CAR AND RESTARTED AND WAS OK. AM CONCERNED TO DRIVE AS THERE IS NO SPECIFIC RECALL ON MY VIN# FOR THIS HOWEVER THERE IS A RECALL ON OTHER 2011 FORD EXPLORERS FOR THIS REASON.

NHTSA ODI 11115054

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING 45 MPH, THE STEERING WHEEL SEIZED AND BECAME DIFFICULT TO MANEUVER. IN ADDITION, THE SERVICE ADVANCETRAC AND POWER STEERING WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO RODMAN FORD (53 WASHINGTON ST, FOXBOROUGH, MA 02035, (508) 543-3333) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT IT WAS NOT A SAFETY CONCERN BECAUSE THERE WAS NOT ENOUGH MILEAGE ON THE VEHICLE. THE FAILURE MILEAGE WAS 163,000.

NHTSA ODI 11114722

THE "SYNC" TOUCHSCREEN STOPPED WORKING. ONCE THIS HAPPENED THE PASSENGER SIDE AIRBAG SETS TO "OFF" ALL THE TIME. THE FORD DEALER REPORTS IT REQUIRES A NEW APIN, WHICH WAS COVERED UNDER A RECALL BUT ONLY FOR 5 YEARS FROM DATE OF NEW PURCHASE.

NHTSA ODI 11113506

COMPLIANT ON FORD EXPLORER 2011 STEERING PROBLEM; ITS HIGHLY DISHONEST AND CRUEL HOW FORD IS ALWAYS SELLING CARS TO AMERICAN PEOPLE AND SAYING THAT ARE THE BEST IN THE MARKET WHEN IN REALITY THIS CARS (FORD EXPLORER 2011) HAVE REALLY HIGH HAZARDOUS DEFECTS ON ITS STEERING OPERATION SYSTEM. ACCORDING TO THE REVIEWS THERE HAS BEEN MULTI CAR ACCIDENTS DUE TO THIS MALFUNCTION OF THE ELECTRONIC DEVICE IN THE STEERING OPERATIONS SYSTEM. I RESEARCH FOR ANY RECALLS ON THIS ISSUE BECAUSE I OWN ONE OF THIS KIND OF VEHICLES ,BUT I FOUND 0 RECALLS . I EVEN TRIED BY USING MY CAR VIN # TO TRY TO CROSS REFERENCE ANY POTENTIAL RECALLS BUT I FOUND 0 RECALLS ON THE INTERNET. I FIND THIS A REAL CHEAP BUSINESS PRACTICE FROM A REAL BIG AMERICAN ICON ''FORD MOTOR COMPANY'' TO DO FOR BUSINESS. I SURE LIKE FOR THE FEDERAL GOVERNMENT TO TAKE A POSITION AGAINST THIS MOTOR GIANT TO CORRECT THIS ISSUE AND COMPENSATE THOSE WHO NOW SUFFER BECAUSE OF THIS ISSUE AND ACCIDENTS WAS CAUSE BY IT.

NHTSA ODI 11113684

I WAS DRIVING MY 2011 FORD EXPLORER (65,000 MILES) WHEN I SUDDENLY LOST ALL POWER TO MY GAS, BREAK AND STEERING WHEEL. LUCKILY I WAS GOING CLOSE TO 10-15 MILES PER HOUR AND I MANAGED TO VEER ONTO SOMEONE'S LAWN AND HIT THE EMERGENCY BREAK. I WAS TOLD THAT THERE WAS OIL LEAKING INTO THE ENGINE THAT CAUSE A COMPLETE ENGINE FAILURE. NO SENSORS WENT OFF PRIOR TO THE INCIDENT AND I HAVE ONLY GOTTEN MY CAR REPAIRED AT THE FORD DEALERSHIP.

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