What 1,191 owners told NHTSA about the 2011 Ford Explorer Police Intercept

THE TRUCK WAS DRIVING SMOOTHLY AND I TURNED IT OFF, TEN MINUTES LATER THE TRUCK POWER STEERING WAS RIDICULOUSLY THOUGH I COULD BARELY DRIVE BACK HOME,STILL CAN'T USED THE TRUCK,CALLED THE DEALERSHIP AND TOLD ME THAT THIS TRUCK DOES HAS A ELECTRICAL POWER STEERING RECALL BUT THE MILEAGE WAS OVER 1000 MILES OF THE MILES THATS IN THE RECALL SYSTEM, COULDN'T IMAGINE IF THAT SITUATION HAPPENED WHILE I WAS ON THE HIGHWAY IT WOULD'VE OCCURRED AN ACCIDENT I DONT THINK ITS FAIR THAT THIS MODELS HAVE A RECALL AND THE DEALERSHIP ARE NOT DOING NOTHING ABOUT IT, I REALLY NEED SOME HELP I HAVE KIDS AND I CANNOT ENDANGER THEM BY THIS MISTAKE THE FABRICATORS DONE.

NHTSA ODI 11399882

ON FEBRUARY 14, 2021 WHILE CHECKING TIRE PRESSURES OF MY 4 COOPER ADVENTURER H/T CUV 245/60R18 TIRES. I NOTICED NUMEROUS SPLITTING OF THE LOWER SIDEWALL, AROUND THE BEADS OF ALL 4 TIRES. THIS IS NOT NORMAL DRY ROT / CRACKING OF THE LOWER SIDEWALL. THE SPLITTING OF THE SIDEWALLS HAVE GAPS FROM 1/16TH TO 1/8TH OF AN INCH WIDE. THE GAPS ARE 2 - 3/32NDS OF AN INCH DEEP. THE DOT #'S OF ALL 4 TIRES ARE UP83 1HT 4117. THE TIRES WERE INSTALLED AROUND THE BEGINNING OF 2018. THE TIRES HAVE APPROX. 25K MILES ON THEM. COOPER TIRES / PEP BOYS HAVE A 65K WARRANTY ON THESE TIRES. THERE IS APPROX. 7 - 9/32NDS OF THREAD LEFT ON ALL 4 TIRES. JUNE 5, 2019 COOPER TIRES ISSUED A SAFETY RECALL ON THIS EXACT MODEL TIRE BUT IN A DIFFERENT SIZE. THE TIRE SIZE IN THIS RECALL IS 235/65R18. FEBRUARY 26, 2021 COOPER TIRES HAS ISSUED YET ANOTHER SAFETY RECALL ON THIS EXACT MODEL TIRE BUT IN A DIFFERENT SIZE. THE TIRE SIZE IN THIS RECALL IS 275/65R18. BOTH, JUNE 5, 2019 AND FEBRUARY 26, 2021 RECALLS OF THE COOPER ADVENTURER H/T CUV TIRES WERE ISSUED DUE TO MANUFACTURING DEFECTS OF THE LOWER SIDEWALL. THE 4 COOPER ADVENTURER H/T CUV 245/60R18 INSTALLED ON MY VEHICLE HAVE VERY SIMILAR LOWER SIDEWALL DEFECTS, AS BOTH OF THE ISSUED RECALLS FOR THIS EXACT SAME TIRE MODEL. I FEEL THAT THE SPLITTING OF MY TIRES ARE A SAFETY HAZARD DUE TO MANUFACTURING DEFECTS. I WOULD LIKE TO HAVE MY 245/60R18 COOPER ADVENTURER H/T CUV TIRES, AS WELL AS ALL OF THE OTHER SIZES OF THIS MODEL TIRE MADE BY COOPER, ADDED TO SAFETY RECALL TIRE LIST.

NHTSA ODI 11399208

ON FEBRUARY 14, 2021 WHILE CHECKING TIRE PRESSURES OF MY 4 COOPER ADVENTURER H/T CUV 245/60R18 TIRES. I NOTICED NUMEROUS SPLITTING OF THE LOWER SIDEWALL, AROUND THE BEADS OF ALL 4 TIRES. THIS IS NOT NORMAL DRY ROT / CRACKING OF THE LOWER SIDEWALL. THE SPLITTING OF THE SIDEWALLS HAVE GAPS FROM 1/16TH TO 1/8TH OF AN INCH WIDE. THE GAPS ARE 2 - 3/32NDS OF AN INCH DEEP. THE DOT #'S OF ALL 4 TIRES ARE UP83 1HT 4117. THE TIRES WERE INSTALLED AROUND THE BEGINNING OF 2018. THE TIRES HAVE APPROX. 25K MILES ON THEM. COOPER TIRES / PEP BOYS HAVE A 65K WARRANTY ON THESE TIRES. THERE IS APPROX. 7 - 9/32NDS OF THREAD LEFT ON ALL 4 TIRES. JUNE 5, 2019 COOPER TIRES ISSUED A SAFETY RECALL ON THIS EXACT MODEL TIRE BUT IN A DIFFERENT SIZE. THE TIRE SIZE IN THIS RECALL IS 235/65R18. FEBRUARY 26, 2021 COOPER TIRES HAS ISSUED YET ANOTHER SAFETY RECALL ON THIS EXACT MODEL TIRE BUT IN A DIFFERENT SIZE. THE TIRE SIZE IN THIS RECALL IS 275/65R18. BOTH, JUNE 5, 2019 AND FEBRUARY 26, 2021 RECALLS OF THE COOPER ADVENTURER H/T CUV TIRES WERE ISSUED DUE TO MANUFACTURING DEFECTS OF THE LOWER SIDEWALL. THE 4 COOPER ADVENTURER H/T CUV 245/60R18 INSTALLED ON MY VEHICLE HAVE VERY SIMILAR LOWER SIDEWALL DEFECTS, AS BOTH OF THE ISSUED RECALLS FOR THIS EXACT SAME TIRE MODEL. I WOULD LIKE TO HAVE MY 245/60R18 COOPER ADVENTURER H/T CUV TIRES ADDED TO THE SAFETY RECALL TIRE LIST. THIS MODEL TIRE SHOULD BE UNDER REVIEW FOR ALL MANUFACTURED SIZES.

NHTSA ODI 11399026

ON FEBRUARY 14, 2021 WHILE CHECKING TIRE PRESSURES OF MY 4 COOPER ADVENTURER H/T CUV 245/60R18 TIRES. I NOTICED NUMEROUS SPLITTING OF THE LOWER SIDEWALL, AROUND THE BEADS OF ALL 4 TIRES. THIS IS NOT NORMAL DRY ROT / CRACKING OF THE LOWER SIDEWALL. THE SPLITTING OF THE SIDEWALLS HAVE GAPS FROM 1/16TH TO 1/8TH OF AN INCH WIDE. THE GAPS ARE 2 - 3/32NDS OF AN INCH DEEP. THE DOT #'S OF ALL 4 TIRES ARE UP83 1HT 4117. THE TIRES WERE INSTALLED AROUND THE BEGINNING OF 2018. THE TIRES HAVE APPROX. 25K MILES ON THEM. COOPER TIRES / PEP BOYS HAVE A 65K WARRANTY ON THESE TIRES. THERE IS APPROX. 7 - 9/32NDS OF THREAD LEFT ON ALL 4 TIRES. JUNE 5, 2019 COOPER TIRES ISSUED A SAFETY RECALL ON THIS EXACT MODEL TIRE BUT IN A DIFFERENT SIZE. THE TIRE SIZE IN THIS RECALL IS 235/65R18. FEBRUARY 26, 2021 COOPER TIRES HAS ISSUED YET ANOTHER SAFETY RECALL ON THIS EXACT MODEL TIRE BUT IN A DIFFERENT SIZE. THE TIRE SIZE IN THIS RECALL IS 275/65R18. BOTH, JUNE 5, 2019 AND FEBRUARY 26, 2021 RECALLS OF THE COOPER ADVENTURER H/T CUV TIRES WERE ISSUED DUE TO MANUFACTURING DEFECTS OF THE LOWER SIDEWALL. THE 4 COOPER ADVENTURER H/T CUV 245/60R18 INSTALLED ON MY VEHICLE HAVE VERY SIMILAR LOWER SIDEWALL DEFECTS, AS BOTH OF THE ISSUED RECALLS FOR THIS EXACT SAME TIRE MODEL. I WOULD LIKE TO HAVE MY 245/60R18 COOPER ADVENTURER H/T CUV ADDED TO THE SAFETY RECALL TIRE LIST. THIS MODEL TIRE SHOULD BE UNDER REVIEW FOR ALL SIZES THAT ARE MANUFACTURED.

NHTSA ODI 11399027

DRIVING AT 35 MPH THE CAR LOST ALL POWER AND JUST STOPPED. THE ENGINE SHUT OFF. NO WARNING LIGHTS OR ALARMS WENT OFF BEFOREHAND. ONCE THE CAR STOPPED, THE ENGINE LIGHT CAME ON AND AN ALARM SOUNDED. WE CALLED A TOW TRUCK AND HAD IT TOWED TO FORD. THEY CALLED THIS MORNING AND SAID THE WATER PUMP WENT OUT CAUSING CATASTROPHIC DAMAGE TO THE ENGINE. THE ENGINE HAS TO BE REPLACED. THEY QUOTED $8,000.00. 8 WEEKS AGO, WHILE DRIVING ON THE HIGHWAY, MY POWER STEERING WENT OUT WITHOUT WARNING. I LOST ALL POWER STEERING AND THEN THE POWER STEERING ALARM CAME ON. TOOK IT TO FORD AND HAD THE POWER STEERING REPLACED AT A COST OF $1800.00. THEN, LESS THEN 2 WEEKS LATER WHILE DRIVING AT 40 MPH, THE POWER STEERING WENT OUT AGAIN. AND AGAIN, NO WARNING LIGHTS UNTIL THE POWER STEERING WEN OUT. FORD SAID IT WAS BECAUSE MY TIRES HAD LOW TREAD AND I NEEDED TO REPLACE MY FRONT TIRES, WHICH WE HAD THEM DO. 8 MONTHS AGO, THE TRANSFER CASE WENT OUT AND HAD TO BE REPLACED.

NHTSA ODI 11396266

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING 25 MPH, THE STEERING WHEEL FAILED TO MOVE. THE POWER STEERING WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE POWER STEERING MODULE NEEDED TO BE REPROGRAMMED. THE CONTACT STATED THAT THE FAILURE WAS LIKE THE FAILURE MENTIONED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.

NHTSA ODI 11394655

POWER STEERING QUIT WORKING AS I WAS DRIVING LUCKILY NO ONE WAS INJURED CALLED FORD JUST OUT OF RECALL WINDOW RECALL 15N01 CAR CLEARLY UNDER MILEAGE SINCE CAR HAS 80000 RECALL IS WITHIN 150000MILES BUT RECALL ENDED 1/16/2021 CAR IS STILL DEFECTIVE I WAS NOT NOTIFIED OF RECALL WHEN I PURCHASED CAR

NHTSA ODI 11389765

POWER STEERING ASSIST FAULT CODE IS PRESENT AND STEERING IS ALMOST IMPOSSIBLE. THIS IS ALREADY RECALL 14S06 HOWEVER MY 2011 FORD EXPLORER ISN'T INCLUDED.

NHTSA ODI 11389273

DRIVING DOWN THE ROAD AND POWERSTEERING GETS HARD TO TURN AND SAY POWER STEERING ASSIST FAULT IT HAS HAPPENED A NUMBER OF TIMES

NHTSA ODI 11388669

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE STEERING WHEEL SUDDENLY BECAME DIFFICULT TO TURN IN EITHER DIRECTION. AFTER STOPPING AND RESTARTING THE VEHICLE, THE MESSAGE SERVICE STEERING NOW WAS DISPLAYED. THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 168,000.

NHTSA ODI 11388281

THE AC/HEAT SPEED WILL RANDOMLY INCREASE/ DECREASE TO EITHER FULL OR LOW SPEED WITH IS CLICKING SOUND LIKE YOUR DOING IT ON YOUR OWN. THIS WILL CAUSE MY WINDSHIELD TO FOG UP WHEN COLD OUTSIDE WHILE DRIVING & DISTRACTING ME THE DRIVER THE ANNOYING CLICKING SOUND COMING FROM THE UNIT ITSELF. THIS COULD POSSIBLY CAUSING ME NOT TO SEE SOMETHING COMING OR IN THE ROAD CAUSING ME TO WRECK & PUTTING MY FAMILY IN DANGER.

NHTSA ODI 11387084

APIM MODULE WENT BLACK - NO CONTROLS, NO BACKUP CAMERA / PROXIMITY ALERTS

NHTSA ODI 11386567

REAR VIEW CAMERA UPSIDE-DOWN / MIRRORED

NHTSA ODI 11386568

REAR VIEW CAMERA NOT WORKING PROPERLY - REPAIR QUOTED ~$800 TO REPLACE CAMERA

NHTSA ODI 11386569

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING 40 MPH, THE STEERING WHEEL WAS EXTREMELY HARD TO TURN. THE CONTACT NEEDED ASSISTANCE TO GET THE VEHICLE OFF THE ROADWAY. THE SERVICE POWER STEERING, TRACTION CONTROL AND POWER STEERING ASSIST WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TOWED TO JIMMY MICHEL MOTORS, INC. (555 S ELLIOTT AVE, AURORA, MO 65605, (417) 678-5001) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE POWER STEERING RACK ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THE FAILURE WAS LIKE NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) AND 14E001000 (STEERING). THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE CONTACT WAS THEN INFORMED THAT THE VEHICLE WAS OVER THE MILEAGE AND REPAIRS WERE NOT COVERED. THE FAILURE MILEAGE WAS 169,573.

NHTSA ODI 11384454

VEHICLE WAS PURCHASED A COUPLE OF MONTHS AGO AND HAS BEEN FINE UNTIL TODAY. PULLED INTO THE GAS STATION, TIRE LOW LIGHT CAME ON, PULLED OVER TO GET AIR AND POWER STEERING WENT OUT. COULDN'T GET THE VEHICLE STEERING TO WORK AT ALL.

NHTSA ODI 11383993

THE CAR DROVE FINE AT 7AM - AT 8:30 AM. I PULLED OUT OF MY DRIVEWAY, I WAS GOING 45 MPH WITH MY 9 YEAR OLD IN THE CAR ON A VERY BUSY ROAD, ALL OF A SUDDEN THE CAR STARTING FLASHING "HILL DESCENT CONTROL OFF" THEN IT WENT TO "SERVICE ADVANCE TRAC" THEN "SERVICE POWER STEERING NOW" AND POWER STEERING COMPLETELY FAILED. I HAD TO STEER THE CAR TO THE SIDE OF A DITCH WITH MY 9 YEAR OLD DAUGHTER, AND ITS 26 DEGREES OUT. CAR HAD TO BE TOWED TO MY REPAIR SHOP. REPAIR GUY STATES POWER STEERING RACK IS NOT GOOD AND STATES THERE IS AN OPEN RECALL ON 2011 FORD EXPLORER FOR IT. I LOOK THROUGH SERVICE RECORDS I SHOW HIM IN 2016 RIVERHEAD FORD DID THE WORK 5 DAYS AFTER I BOUGHT THE CAR - HE SAYS THERE IS NO WAY IT WAS DONE OTHERWISE THIS WOULD NOT BE HAPPENING. OR, THE PARTS THEY USED TO REPAIR IT ARE FAULTY. I CALLED RIVERHEAD FORD THEY CAN'T SERVICE THE CAR, OR GIVE ME A LOANER UNTIL 1/7/2021 BECAUSE OF COVID & TOLD ME THERE WAS NOTHING THEY CAN DO. IN THE LAST FOUR YEARS I'VE REPLACED THE POWER STEERING RACK, THE ENGINE BLEW 18 MONTHS AGO, AND NOW THE POWER STEERING RACK AGAIN. THE CAR IS DEFECTIVE, AND I'M LUCKY MY DAUGHTER AND I ARE ALIVE. FORD NEEDS TO ADDRESS THIS BEFORE SOMEONE IS KILLED.

NHTSA ODI 11383579

TRIED DRIVING MY EXPLORER ONE MORNING AND I HAD NO POWER STEERING CONTROL, MEANING THE STEERING WHEEL WAS VERY HARD TO TURN AND I WASN'T ABLE TO PULL IT OUT OF CAR PORT BEING THAT SAID I SEARCH MORE ABOUT THE ISSUE ONLINE AND FOUND OUT THAT THERE WAS A RECALL FOR POWER STEERING LOSS. CONTACTED FORD TO SEE IF THE COULD FIX IT DUE TO THE RECALL BUT CUSTOMER SERVICE AGENT WAS SAYING MY VEHICLE DID NOT HAVE ANY RECALLS ACCORDING TO THE VIN OF MY VEHICLE, WHEN CLEARLY IT HAS THE SAME PROBLEM OTHER VEHICLES WITH SAME ISSUE AND WITH RECALL LETTER HAVE.

NHTSA ODI 11383061

WE WERE TURNING LEFT IN A BUSY INTERSECTION, FROM A BUSY STREET ONTO A HIGHWAY, WHEN MY POWER STEERING WENT OUT SUDDENLY. NORMALLY I'M THE ONLY DRIVER OF THIS VEHICLE, MIRACULOUSLY MY HUSBAND WAS DRIVING AND WAS ABLE TO MANUALLY STEER US HOME. IF THIS FAULT HAD OCCURRED WHEN I WAS DRIVING, IT WOULD HAVE BEEN A SERIOUS ACCIDENT. IT'S A KNOWN ISSUE WITH FORD, THEY FOUGHT MANY LEGAL BATTLES OVER IT, IN MY VIN DOES NOT FALL UNDER THEIR RECALL. THEY HAVE AN FIELD SERVICE ACTION FOR MY VIN, BUT IT EXPIRES AT A HUNDRED AND 150000 MILES. I WAS LESS THAN 4000 MILES OVER THAT WHEN MINE FAILED. THIS SHOULD BE AN ACROSS-THE-BOARD RECALL FOR ALL FORD EPAS SYSTEMS FOR THE AFFECTED YEARS, AS THEY SEEM TO BE AWARE THAT IT IS AN INEVITABLE FAILURE.

NHTSA ODI 11378215

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING 65 MPH, THE SERVICE POWER STEERING WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT WAS ABLE DRIVE TO HIS RESIDENCE. THE VEHICLE WAS TAKEN TO HAMMONASSET FORD (191 BOSTON POST RD, MADISON, CT 06443; (203) 245-8828), WHERE IT WAS DIAGNOSED WITH NEEDING THE POWER STEERING ASSEMBLY TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 73,900.

NHTSA ODI 11377153

WHILE DRIVING DOWN INTERSTATE 75 FROM GAINESVILLE FL TO LOGANVILLE GA MY POWER STEERING PUMP WENT OUT ! THANKFULLY MY CHILDREN WERE NOT IN THE CAR , BUT EVEN AFTER PULLING OVER AND CUTTING THE VEHICLE OFF TO TRY TO RESET IT IT DID NOT WORK!

NHTSA ODI 11376964

THE STEERING WHEEL LOCKED UP WHEN MY MOM STARTED THE VEHICLE AND TRIED TO BACK UP. TOOK IT TO FORD THEY SAID A RECALL WAS OUT ON THIS BUT FORD IS NOT COVERING IT.

NHTSA ODI 11376140

DRIVEING ON RT 53 IN ADDISON IL AT 45 MPH TOTAL LOSS OF STEERING

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MAKING RIGHT TURN AT TRAFFIC AIGNAL, 8:30 AM S/W/C ANTHEM WAY & DAISY MOUNTAIN ANTHEM AS 85086 LOSS POWER STEERING. WARNING LIGHT CAME ON STATING POWER STEERING ASSISTANCE LOSS

NHTSA ODI 11375368

MY POWER STEERING TOTALLY WENT OUT. IT KEPT SAYING POWER STEERING FAULT AND JUST STOPPED WORKING. THEN IT STARTED SAYING SOMETHING ABOUT TRAC TERRAIN FAULT OR SOMETHING. I'VE ONLY HAD THIS CAR SINCE 2018 AND THEN FOUND OUT TODAY THERE WAS A RECALL ON THEM FOR POWER STEERING. WE BOUGHT OUR CAR IN OKLAHOMA AND NOW LIVE IN ALABAMA. THE POWER STEERING HAS BEEN WEIRD ON ME BEFORE BUT TURNING OFF THE CAR AND RESTARTING IT WOULD FIX IT, BUT IT HAS WENT OUT SAYING FAULT WHILE I WAS GOING AROUND A TURN AND I HAD TO BRAKE QUICKLY, THROW ON MY HAZARDS, TURN OFF THE CAR AND RESTART IT. BUT NOW NOTHING IS FIXING IT, I HAD TO TOW IT TO MY HOUSE FROM AN HOUR AWAY BECAUSE I WAS STUCK AT WORK AT 1AM. I AM THE ONLY PERSON IN MY FAMILY ABLE TO WORK AND WORK ABOUT 52HOURS A WEEK AND DON'T KNOW I CAN AFFORD TO FIX THIS ISSUE THAT APPARENTLY WAS KNOWN BUT NOT FIXED IN MY VEHICLE BEFORE IT WAS SOLD TO ME (NOT YOUR FAULT, THE DELEARSHIPS FAULT, BUT THEY ARE 10 HOURS AWAY...)

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