What 1,191 owners told NHTSA about the 2011 Ford Explorer Police Intercept

14S06 REPLACE STEERING RACK ASSEMBLY! UPDATE THE POWER STEERING CONTROL MODULE (PSCM) SOFTWARE! MY FAMILY WAS IN THIS VEHICLE WHEN THE STEERING FAILED. THIS NEEDS TO BE CORRECTED IMMEDIATELY! NEWS: FORD IS RECALLING CERTAIN MODEL YEAR 2011-2013 FORD EXPLORER VEHICLES; POWER STEERING GEAR REPORT RECEIPT DATE: MAY 29, 2014 NHTSA CAMPAIGN NUMBER: 14V286000 COMPONENT(S): POWER STEERING GEAR POTENTIAL NUMBER OF UNITS AFFECTED: 179,027 JUNE 2014 -- FORD MOTOR COMPANY (FORD) IS RECALLING CERTAIN MODEL YEAR 2011-2013 FORD EXPLORER VEHICLES MANUFACTURED MAY 17, 2010, THROUGH FEBRUARY 28, 2012. THE AFFECTED VEHICLES MAY EXPERIENCE AN INTERMITTENT CONNECTION IN THE ELECTRIC POWER STEERING GEAR, WHICH CAN CAUSE A LOSS OF THE MOTOR POSITION SENSOR SIGNAL RESULTING IN A SHUT DOWN OF THE POWER STEERING ASSIST. IF THE VEHICLE EXPERIENCES A LOSS OF POWER STEERING ASSIST IT WILL REQUIRE EXTRA STEERING EFFORT AT LOWER SPEEDS, INCREASING THE RISK OF A VEHICLE CRASH. FORD WILL NOTIFY OWNERS, AND DEALERS WILL UPDATE THE POWER STEERING CONTROL MODULE (PSCM) SOFTWARE, FREE OF CHARGE. IF A VEHICLE SHOWS A HISTORY OF A LOSS OF MOTOR POSITION SENSOR SIGNAL WHEN THE VEHICLE IS BROUGHT IN FOR THE RECALL REMEDY, ITS STEERING RACK ASSEMBLY WILL BE REPLACED, FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN BY JULY 25, 2014. OWNERS MAY CONTACT FORD CUSTOMER SERVICE AT 1-800-392-3673. FORD'S NUMBER FOR THIS RECALL IS 14S06. FORD IS RECALLING CERTAIN MODEL YEAR 2011-2013 FORD EXPLORER VEHICLES; POWER STEERING GEAR REPORT RECEIPT DATE: MAY 29, 2014 NHTSA CAMPAIGN NUMBER: 14V286000 COMPONENT(S): POWER STEERING GEAR FORD DOES NOT HAVE ALL VIN NUMBERS IMPACTED BY THIS RECALL LISTED. I HAD TO DEMAND THE DEALER TO CHECK AGAIN. PLEASE GET WORD OUT SO THAT THERE IS NO INJURY OR LOSS OF LIFE DUE TO THIS STEERING ISSUE!!!!!!!

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TURNING FROM HIGHWAY TO SUBDIVISION, POWER STEERING WENT OUT WHICH CAUSED ME TO ALMOST RUN INTO ANOTHER VEHICLE WHO WAS TURNING ONTO THE HIGHWAY. THIS HAS BEEN A KNOWN ISSUE WITH MY TRUCK'S MAKE AND MODEL AND PERHAPS THE ISSUE WAS LARGER THAN ORIGINALLY THOUGHT SINCE CLEARLY THIS ISSUE EFFECTS ME AND IT NEARLY CAUSED AN ACCIDENT.

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TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE VEHICLE WAS TAKEN TO A DEALER AND REPAIRED. HOWEVER, WHILE THE CONTACT'S WIFE WAS DRIVING 25 MPH, THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN. AS A RESULT, THE DRIVER LOST CONTROL AND THE VEHICLE VEERED INTO THE NEXT LANE. THE STEERING FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO STATED THAT IT HAD ALREADY BEEN REPAIRED AND THAT THE CONTACT WOULD HAVE TO PAY FOR ANY FURTHER REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER AND PAY FOR THE REPAIRS. THE APPROXIMATE FAILURE MILEAGE WAS 41,000. THE VIN WAS UNAVAILABLE. UPDATED 06/29/17*LJ

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APRIL 30, 2017, WHEN STARTING MY EXPLORER I WAS NOTIFIED BY THE ONBOARD NOTIFICATION SYSTEM THAT THE STEERING POWER ASSIST HAD FAILED. NEXT MESSAGE STATED THE ADVANCE TRACK SYSTEM HAD ALSO FAILED. SURE ENOUGH THE POWER STEERING WAS NONEXISTENT. DROVE IT HOME AND FOUND THE CARE UNDRIVEABLE FOR MOST PEOPLE DUE TO THE FORCE REQUIRED AT THE WHEEL TO NEGOTIATE A TYPICAL RIGHT OR LEFT TURN AT 20 MPH.....!!!!! THE PROBLEM WAS FIXED ACCORDING TO THE FORD HOUSE IN 2014 SO THEY ARE UNWILLING TO ASSUME ANYMORE RESPONSIBILITY FOR THE FIX. THIS IS PROBLEMATIC DUE TO THE WIDESPREAD EXPERIENCE OF FORD OWNERS ACROSS AMERICA WHO NOW FACE RIDICULOUS COSTS ALL FOR THE SAME PROBLEM THAT WILL COME AGAIN IN 3-4 YEARS ($1700+). THE REAL PROBLEM HERE IS THE SYSTEM MIGHT JUST FAIL AT JUST THE WRONG TIME AND SEND YOU AND YOUR FAMILY OVER THE SIDE OF THE MOUNTAIN ROAD OR ACROSS THE LANE INTO THAT EMBANKMENT! SUPER. TIME FOR FORD TO STEP UP!

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I PURCHASED MY VEHICLE IN MARCH OF 2016. I FIRST HAD ISSUES WITH THE BRAKING SYSTEM. I HEARD SCREECHING AND WHIRRING AS I DROVE THE VEHICLE. NEXT, I HAD ISSUES WITH THE BATTERY, BATTERY ACID LEAKED ALL OVER THE BATTERY, CORROSION BUILT UP ON THE BATTERY. MOST RECENTLY, AFTER SERVICING MY VEHICLE, THE POWER STEERING LOCKED UP. THE COMPUTER READ THAT THERE WAS POWER STEERING FAULT. I DON'T UNDERSTAND HOW I WAS ABLE TO PURCHASE A VEHICLE OFF THE DEALERSHIP LOT WITH ALL OF THE ISSUES THAT THE VEHICLE HAD.

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I FIRST BEGAN EXPERIENCING BRAKING AND BATTERY ISSUES 3 TO 4 WEEKS AFTER THE PURCHASE OF MY VEHICLE. I TOOK THE VEHICLE IN FOR SERVICING OF THE BRAKING AND BATTERY ISSUES. I WAS INFORMED BY THE SERVICE ADVISOR THAT I SHOULD RETURN THE VEHICLE TO DEALERSHIP FOR REPAIRS DUE TO THE MULTIPLE ISSUES WITH VEHICLE. AT THAT TIME, I LEARNED THAT THERE WAS LEAKAGE FROM THE UPPER PORTION OF THE ENGINE. THE DEALERSHIP ADDRESSES SOME BUT NOT ALL ISSUES RELATED TO THE VEHICLE. NEXT, I RECEIVED AN EMAIL FROM THE DEALERSHIP STATING THE VEHICLE WAS DUE FOR FACTORY RECOMMENDED SERVICING. I MADE AN APPT. THE NEXT DAY, THE LOW BATTERY LIGHT CAME ON. CALLED DEALERSHIP, NO RESPONSE. ONE AND A HALF WEEKS LATER, THE BATTERY WAS DEAD. CALLED TRIPLE A. BATTERY HAD BATTERY ACID AND CORROSION EVERYWHERE. A RED SOLUTION WAS SPRAYED ON THE BATTERY TO PREVENT LEAKAGE. BUT IT DIDN'T WORK THAT WELL. INFORMED DEALERSHIP AT THE TIME OF SERVICE, THAT THE POWER STEERING SERVICE LIGHT HAD COME ON. FIVE DAYS LATER, I COULDN'T TURN THE STEERING WHEEL. BOTH SERVICE ADVISORS STATED THAT VEHICLE SHOULDN'T HAVE BEEN PLACED ON LOT FOR SALE. I NO LONGER FEEL SAFE IN THIS VEHICLE. AS I HAVE TWO MINOR CHILDREN. THE DATE OF ONSET WOULD'VE BEEN 04/08/2016. THERE IS ANOTHER PHOTO, HOWEVER, THERE WAS NOT ENOUGH ROOM TO INCLUDE.

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TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT SLOW SPEEDS, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE CONTACT MENTIONED THAT THE FAILURE RECURRED MULTIPLE TIMES AND OPERATED AS NORMAL AFTER BEING RESTARTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE AND THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14E001000 (STEERING) OR 14V286000 (STEERING). THE FAILURE MILEAGE WAS 120,000.

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MY 2011 FORD EXPLORER HAD A FAULTY TRANSFER CASE, WHICH SET ME BACK $2000.00. THE ISSUE I WAS EXPERIENCING WAS A GRINDING NOISE IN MY FRONT END WHILE DRIVING. I WOULD EXPERIENCE HESITATION WHEN INCREASING SPEEDS, AS IF THE TRANSMISSION WAS SLIPPING. WHILE GOING IN REVERSE, THE CAR WOULD STALL AND THE GEAR WOULD LOCK. I WOULD HAVE TO PUT THE CAR BACK IN PARK AND TRY TO REVERSE AGAIN, IN ORDER TO MOVE. MAZDA HAS THE SAME ISSUE WITH THEIR TRANSFER CASE, WHICH IS THE SAME TRANSFER CASE ON THE 2011 FORD EXPLORER!!!!!!! THIS CAR HAS MAJOR ISSUE ACROSS THE BOARD. I JUST RECENTLY REPLACED THE POWER STEERING RACK, WHICH WAS EVENTUALLY RECALLED BY FORD AFTER NUMEROUS COMPLAINTS. THE 2011 FORD EXPLORER TRANSFER CASE SHOULD BE RECALLED BY FORD. THE TRANSFER CASE CAN DISMANTLE AND CAUSE A MAJOR ACCIDENT WHILE YOUR ARE DRIVING!!

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MY STEERING GEAR WENT BAD ON 1-18-2017 I REPLACED IT AT MY COST $1,666.73 IT LASTED ABOUT 10 DAYS AND WENT OUT AGAIN.

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TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING OUT OF THE DRIVEWAY, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE POWER ASSIST WARNING INDICATOR ILLUMINATED. THE DEALER WAS UNABLE TO LOCATE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 146,000.

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AT START, VEHICLE SHOWS POWER STEERING ASSIST FAILURE AND BECAUSE VEHICLE IS PARKED, ALMOST IMPOSSIBLE TO TURN STEERING WHEEL - STARTED 2 MONTHS AGO AS INTERMITTENT PROBLEM, THEN PERMANENT FAILURE NOW. ISSUE HAS NOT OCCURRED, YET, WHILE DRIVING THIS VEHICLE. VEHICLE SUBJECT TO RECALL 14V286000 - EVALUATED IN OCT 2014 WHEN NO FAULTS OR DTCS WERE SHOWING UP - DEALER SAID SOFTWARE UPDATED PER RECALL ACTIONS - DTC IS NOW U3000 WHICH IS THE REPLACE GEAR CODE. PRIOR EVALUATION WASNO REPLACEMENT NEEDED THEN BECAUSE NO FAULTS WERE SHOWING WHICH APPEARS TO BE A USELESS RECALL ACTION THAT DID NOTHING TO PREVENT SAFETY ISSUE. EVEN THOUGH THE SAFETY RECALL ITEM (DTC U3000) IS NOW OCCURRING 2 YEARS AFTER INITIAL EVALUATION, DEALER & FORD WILL DO NOTHING. WHY IS YOUR RECALL # 14V286000 SO USELESS? *TR

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I STARTED THE CAR AND A NOTICE CAME UP: "SERVICE POWER STEERING NOW" WITHOUT WARNING. I PULLED OFF AND THE CAR DRAGGED TO THE RIGHT AND INTO THE CURB. I WASN'T INJURED. I HAD TO DRIVE IT HOME AS IS. I WAS PARALLEL PARKED BY A BUILDING. THE POWER STEERING OF THE FORD EXPLORER IS A FAULTY SYSTEM AND THEY'RE QUOTING ME OVER $2,000 TO FIX IT.

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MY WIFE WAS BRINGING MY KIDS HOME FROM SCHOOL AND HAD A COMPLETE STEERING FAILURE BUT WAS NOT INJURED AND DID NOT HAVE AN ACCIDENT

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THE BATTERY CHARGING SYSTEM COMES ON WHILE DRIVE AT NORMAL SPEED AND THE STEERING BECOMES VERY HARD AND THEN EVERYTHING SHUTS DOWN AND IF YOU ARE LUCKY YOU MIGHT MAKE IT OFF THE SIDE OF THE ROAD. THIS IS VERY SCARY AS I LIVE IN A RURAL AROUND WHERE YOU CAN'T ALWAYS GET OVER IN AN APPROPRIATE AREA. IN THE PAST I COULD LET IT SET FOR A MINUTE AND RESTART IT AND WOULD BE FINE. RECENTLY HAD TO HAVE IT JUMP STARTED FOR IT TO RUN AGAIN AND THEN SEEMS FINE. JUST LAST NIGHT/THIS MORNING IT WAS SO BAD THAT WE HAD TO LET IT SIT FOR SEVERAL HOURS BEFORE WE COULD GET IT TO JUMP START IT AGAIN. I HAVE SAW THAT OTHERS HAVE HAD SIMILAR COMPLAINTS. WHEN I SEARCHED MY VIN NUMBER IT SAYS THERE IS NO RECALLS BUT WHEN I WAS SEARCHING FOR RECALLS IT MENTIONS THE POWER STEERING AS A RECALL. THE RECALL WAS PRIOR TO ME PURCHASING THIS UNIT. I AM FRUSTRATED AND THIS IS A GREAT SAFETY RECALL THAT FORD SHOULD FIX ON ALL VEHICLES. THE DATE ENTERING AS EVENT HAPPENED WAS THE LAST EVENT BUT IT STARTED BACK IN MAY OF 2016. *TR

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TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHEN THE CONTACT ATTEMPTED TO DRIVE THE VEHICLE, THE STEERING WHEEL BECAME VERY DIFFICULT TO MANEUVER. THE POWER ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED, BUT THE TECHNICIAN COULD NOT FIND A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

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IT WAS A POWER STEERING WHEEL RECALL BUT THE FORD COMPANY COULD NOT FIX IT BECAUSE OF OVER MILEAGE BUT MY UNDERSTANDING IT'S A RECALL AND I HAVEN'T HAD MY FORD EXPLORER FOR ABOUT 5 WEEK AND I REALLY NEED IT BACK THANK YOU *TR

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MY VEHICLE WAS IN MOTION ON A CITY STREET WHEN MY POWER STEERING QUIT. THE STEERING JUST QUIT. I COULD NOT STEER MY VEHICLE. IT COULD HAVE EASILY RESULTED IN AN ACCIDENT. I AM SO GRATEFUL IT DID NOT AND SOMEONE WAS CLOSE BY TO HELP ME GET MY VEHICLE OFF THE ROAD.

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WHILE DRIVING THE 2011 FORD EXPLORER THE AUTOMATIC STEERING WENT OUT MAKING IT IMPOSSIBLE TO DRIVE AND STEER. I FOUND THAT THE SAME SITUATION HAS HAPPENED ON MULTIPLE 2011 FORD EXPLORERS. IT SHOWS ON LINE THERE IS A RECALL BUT THE DEALERSHIP SAYS THERE IS NOT. WE ARE AT 152K MILES AND WE WOULD HAVE NEEDED TO BE AT 150K OR LESS FOR THE REPAIR TO BE COVERED. EVEN THOUGH ONLINE SHOWS A RECALL FOR THIS MAKE AND MODEL IM TOLD WE ARE NOT COVERED. IT HAD TO OF "HAPPENED" WHILE DRIVING AND THEN WE NOTIFY THE DEALER. WITH SOMETHING AS SERIOUS AS STEERING GEARS GOING OUT NOT BEING COVERED BY A RECALL MAKES ME SICK. IT WAS MY MINOR CHILD DRIVING WHEN THIS HAPPENED. NOW I MUST PAY 2K TO HAVE THIS REPAIR DONE WHEN IT IS SOMETHING THAT HAS MULTIPLE REPORTS OF IT HAPPENING INCLUDING AT LEAST 15 RELATED ACCIDENTS THE DEALERSHIP HAS CONFIRMED THAT MY VEHICLE FALLS UNDER THE PARAMETERS BUT BECAUSE OF 2K OVER THE MILEAGE REQUIREMENT IT IS NOT COVERED.

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MY FORD EXPLORER 2011 OMITS A FOUL ODOR(SMELLS LIKE ROTTEN EGG)WHEN YOU TURN ON THE AC WHILE DRIVING, THE STEERING COLUMN FEELS LOOSE AND HAS A STRONG WIND NOISE WHILE DRIVING. *TR

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WHILE DRIVING AT 35MPH, STEERING FROZE AND "POWER STEERING SYSTEM FAULT" NOTIFICATION ILLUMINATED ON THE DASH. SAFELY STOPPED AT NEXT DRIVEWAY. SHUT DOWN CAR. EXITED CAR, CALLED HUSBAND. RESTARTED CAR AND STEERING WAS WORKING AGAIN. TRAVELLED 2 MORE MILES AT 35MPH AND POWER STEERING FROZE AGAIN WITH SAME SUBSEQUENT NOTIFICATION; ALSO ADVANCE TRAC LIGHTS ILLUMINATED. MAN HANDLED STEERING TO DRIVE CAR HOME. NOW ENGINE STARTS AND RUNS 7-10 MINUTES BEFORE POWER STEERING FAULT OCCURS. SCHEDULED AT FORD DEALER SERVICE DEPARTMENT IN PADUCAH, KY FOR REPAIR ON OCT 19, 2016.

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POWER STEERING FAILED REQUIRING EXTREME EFFORT TO PULL OVER OFF THE ROAD. WARNING CAME UP "SERVICE POWER STEERING". VEHICLE WAS BROUGHT TO DEALERSHIP WHERE THEY DETERMINED THE POWER STEERING RACK NEEDED TO BE REPLACED (MANY MANY REPORTS ON THIS) ON 9/26. PICKED UP VEHICLE ON 9/29 WITH A BRAND NEW POWER STEERING RACK AND DROVE IT HOME. STARTED VEHICLE ON 9/30 AND DROVE 3 MILES WHEN THE BRAND NEW POWER STEERING RACK FAILED GIVING A RED WARNING "SERVICE POWER STEERING NOW". AGAIN, NO POWER STEERING AND HAD TO MAN HANDLE THE VEHICLE TO DEALERSHIP. CONTACTED FORD ROADSIDE AND THEY WOULD NOT TOW BACK TO SAME DEALER BECAUSE THERE WAS A CLOSER DEALER BY 9 MILES. WHY ISN'T FORD BEING REQUIRED TO RECALL THESE. THIS IS A MAJOR SAFETY ISSUE

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THE STEERING HAS NEVER WORKED CORRECTLY, SOMETHING JUST DOES NOT FEEL RIGHT WITH THIS VEHICLE. ALSO - THE SYNC SYSTEM DOES NOT WORK CORRECTLY AND THE SCREEN RANDOMLY REBOOTS AND IS NOT WORKING CORRECTLY. LASTLY THE CAR SYSTEM DOES NOT RECOGNIZE WHEN KEYS ARE IN THE CAR, SO EVERY TIME YOU GO TO START THE CAR DOES NOT WORK. HOW THIS IS UNSAFE - IS IN COLD WEATHER YOU HAVE YOUR KEYS IN HAND AND THE CAR WILL NOT START, WHICH MEANS YOU COULD BE LEFT IN THE COLD AND THE CAR WILL NOT START. THIS IS NOT SAFE.

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SEP 3, 2016 3RD INCIDENT OF POWER STEERING GOING OUT WHILE DRIVING. FIRST TIME WAS ONE YEAR AGO. THE STEERING WHEEL COMPLETELY LOCKED WHILE I WAS MAKING A LEFT TURN. I HAD TO USE ALL MY STRENGTH TO "UN-JAM" IT. TOOK IT TO THE DEALERSHIP FOR SERVICE AND THEY REPLACED THE STEERING GEAR. 6 MONTHS AGO STEERING WENT OUT AGAIN WHILE DRIVING WITH MY HUSBAND AND 3 CHILDREN ON VACATION. HAD THE CAR TOWED TO THE CLOSEST DEALER WHO "FOUND NOTHING WRONG" WITH THE CAR AND SENT US ON OUR WAY WITHOUT PAPERWORK EVEN DOCUMENTING OUR COMPLAINT. 3RD TIME WAS A WEEK AGO WHILE I WAS DRIVING WITH MY HUSBAND AND SON. MY HUSBAND, THE TOW TRUCK DRIVER AND THE TECH AT THE DEALERSHIP HAD DIFFICULTY STEERING. DEALERSHIP IS REPLACING THE STEERING GEAR AGAIN. "SAME FIX AS LAST TIME, BUT BETTER PARTS SINCE A YEAR AGO" IS WHAT I'M TOLD BY THE DEALERSHIP. I HAVE NO FAITH IN THIS CAR AND CANNOT PUT MY FAMILY OR ANYONE ELSE ON THE ROAD AT RISK. STEERING LOCKING UP WHILE YOU ARE DRIVING IS EXTREMELY TERRIFYING AND FORD IS TELLING ME THERE IS NOTHING THEY ARE REQUIRED TO DO BECAUSE IT IS NOT UNDER MANUFACTURE WARRANTY ANYMORE. BASICALLY, IF YOU BUY A FORD YOU HAVE TO BE PREPARED TO RISK YOUR SAFETY AND THE SAFETY OF OTHERS ON THE ROAD. THEIR RECALL FIXES DON'T FIX THE PROBLEM.

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IT START HAPPENING YESTERDAY WHEN START MY SUV AFTER IT START ON MESSAGE CONSOLE I SEE POWER STEERING ASSIST FAULT AND STEERING WHEEL GET VERY HARD TO TURN. TRUCK HAVE 78K AND DON'T KNOW IF FORD DEALER WILL ACCEPT THAT AS A RECALL? I HAVE SHUT OFF THE CAR AND RESTART AND ISSUES WENT AWAY. BUT LATER ON SAME DAY WHEN I START THE TRUCK IT HAPPEN AGAIN.

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THE POWER STEERING FAILS, AND IT BECOMES VERY HARD AND ALMOST IMPOSSIBLE TO STEER THE VEHICLE.

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