What 1,191 owners told NHTSA about the 2011 Ford Explorer Police Intercept

COMPLIANT ON FORD EXPLORER 2011 STEERING PROBLEM; ITS HIGHLY DISHONEST AND CRUEL HOW FORD IS ALWAYS SELLING CARS TO AMERICAN PEOPLE AND SAYING THAT ARE THE BEST IN THE MARKET WHEN IN REALITY THIS CARS (FORD EXPLORER 2011) HAVE REALLY HIGH HAZARDOUS DEFECTS ON ITS STEERING OPERATION SYSTEM. ACCORDING TO THE REVIEWS THERE HAS BEEN MULTI CAR ACCIDENTS DUE TO THIS MALFUNCTION OF THE ELECTRONIC DEVICE IN THE STEERING OPERATIONS SYSTEM. I RESEARCH FOR ANY RECALLS ON THIS ISSUE BECAUSE I OWN ONE OF THIS KIND OF VEHICLES ,BUT I FOUND 0 RECALLS . I EVEN TRIED BY USING MY CAR VIN # TO TRY TO CROSS REFERENCE ANY POTENTIAL RECALLS BUT I FOUND 0 RECALLS ON THE INTERNET. I FIND THIS A REAL CHEAP BUSINESS PRACTICE FROM A REAL BIG AMERICAN ICON ''FORD MOTOR COMPANY'' TO DO FOR BUSINESS. I SURE LIKE FOR THE FEDERAL GOVERNMENT TO TAKE A POSITION AGAINST THIS MOTOR GIANT TO CORRECT THIS ISSUE AND COMPENSATE THOSE WHO NOW SUFFER BECAUSE OF THIS ISSUE AND ACCIDENTS WAS CAUSE BY IT.

NHTSA ODI 11113684

I WAS DRIVING HOME GOING STRAIGHT ON A CITY STREET DOING ABOUT 40MPH WHEN MY STEERING WHEEL LOCKED UP POWER STEERING ASSIST FAULT MESSAGE CAME UP ON MY INSTRUMENT PANEL. I LEFT OF THE GAS AND MUSCLED THE STEERING WHEEL TO GET TO THE SIDE OF THE ROAD. OTHER THAN A COUPLE HONKS FROM PEOPLE BEHIND ME THERE WAS NO HARM. I LOOKED INTO THE PROBLEM AND NOTICED THE RECALL, BUT WHEN I CAME TO YOUR SITE TO CHECK FOR AN OPEN RECALL FOR THE PROBLEM MY VEHICLE DID NOT HAVE AN OPEN RECALL SO THE PRIOR OWNER MUST HAVE HAD THE VEHICLE SERVICED. MY QUESTION IS IF THE SAME PART FAILS AGAIN DOES FORD HAVE ANY RESPONSIBILITY OR IS IT COMPLETELY MY RESPONSIBILITY? ALSO, HOW DO I CHECK TO SEE WHEN AND WHERE THE RECALL WAS PERFORMED?

NHTSA ODI 11111414

LOST COMPLETE STEERING WHILE DRIVING. THE WHEEL WOULDN'T LET ME TURN IT AT ALL.

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LOSS OF POWER STEERING ASSIST SEVERAL TIMES SINCE 2/2016 SPORADICALLY WHILE VEHICLE IN MOTION. I UNDERSTAND THERE IS A RECALL RELATED TO THIS. IT HAS HAPPENED AT LOW SPEEDS IN NEIGHBORHOODS OR WHILE PULLING OUT OF THE DRIVEWAY THANKFULLY. TURNING CAR OFF, WAITING 10 SECONDS, AND TURNING BACK ON USUALLY WILL RESET AND 'FIX' THIS. THE STEERING WHEEL GETS SO STIFF THAT IT CAN NOT MANUALLY BE TURNED, WITH THE MOST RECENT OCCURENCE ALMOST RESULTING IN AN ACCIDENT.≥

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TL* THE CONTACT OWNS A 2011 FORD EXPLORER. UPON STARTING THE VEHICLE, THE STEERING ABILITY BECAME VERY DIFFICULT AND THE STEERING ASSIST MESSAGE DISPLAYED ON THE MESSAGE CENTER. AFTER APPROXIMATELY THREE ATTEMPTS TO RESTART THE VEHICLE, THE STEERING WHEEL WAS FINALLY ABLE TO BE TURNED. THE CONTACT STATED THAT THE FAILURE OCCURRED AT LEAST TWICE A MONTH FOR THE PAST YEAR. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 104,000.

NHTSA ODI 11101330

POWER STEERING HAS FAILED RECALL SHOULD BE SENT OUT FOR 2011 EXPLORER 14S06

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MY ELECTRONIC POWER STEERING(EPS) HAS GONE OUT 3 TIMES. THE FIRST TIME THE DEALERSHIP SUPPOSEDLY FIXED IT ACCORDING TO THE RECALL THAT WAS OUT. I WAS NEVER NOTIFIED IN ANY WAY BY FORD OR THE FIRD DEALERSHIP THAT MY SUV EVEN HAD A RECALL. THE EPS HAS GONE OUT 2 MORE TIMES SINCE THE "FIX" AND THE DEALERSHIP CLAIMS THERE ISNT A PROBLEM OR THAT TIRE PRESSURE IS LOW AND SHUTS OFF THE SYSTEM. EVERY TIME IT HAS GONE OUT IT WAS WHILE DRIVING DURING A ROAD TRIP. IT SEEMS AS IF YOU DRIVE AN HOUR OR MORE THE EPS SYSTEM SHUTS OFF DOESN'T MATTER IF ITS CITY DRIVING IR HIGHWAY.

NHTSA ODI 11091596

POWER STEERING FAILS WITH NO WARNING DEALER STATES NO CODES STORED SO CANNOT VERIFY FAILURE AND THEREFOR WILL NOT REPAIR SUSPECT FORD SOFTWARE IS NOT RECORDING CODES TO CAPTURE FAILURE TO AVOID HAVING TO REPAIR FAILING POWER STEERING SYSTEM

NHTSA ODI 11076786

WHILE MAKING A SHARP LEFT TURN ON A CITY STREET, THE POWER STEERING FAILED CAUSING ME TO LOSE THE ABILITY TO MANEUVER THE TURN. LUCKILY, THERE WAS A PARKING LOT STRAIGHT AHEAD SO I WAS ABLE TO STEER WITH DIFFICULTY INTO THAT LOT. I TURNED OFF THE IGNITION, WAITED 30 SECONDS OR SO, AND RE-STARTED THE ENGINE. I HAD NO OTHER ISSUES AND REACHED MY DESTINATION SAFELY.

NHTSA ODI 11065240

POWER STEERING FAILURE. POWER STEERING FAILED WHILE DRIVING AND CAUSED ACCIDENT. I WAS QUEENS BOULEVARD BETWEEN 52ND AND 51ST STREET WHEN IT OCCURRED. MY VIDEO IS TOO LARGE TO DOWNLOAD.

NHTSA ODI 11056552

MY CAR HAS ABOUT 95K MILES. CURRENTLY IT IS IN THE SHOP GETTING 2 THINGS DONE. A PART IS ORDERED FOR AIR BAG. I'VE HAD SEVERAL AIRBAG ISSUES NEEDED SERVICE. MY BIGGEST CONCERN IS THE POWER STEERING UNIT. I BOUGHT THE CAR NEW FROM DIBLASIO IN 2012 W/ ABOUT 7K MILES ON IT. I HAVE EXTENDED WARRANTY FROM FORD. SEPT 2016 THE ORIGINAL POWER STEERING UNIT FAILED AND WAS REPLACED. 14 MONTHS LATER THE REPLACEMENT HAS NOW FAILED AND IS BEING REPLACED! THE WARNING LIGHT CAME ON WHILE MY WIFE WAS DRIVING ON THE HIGHWAY. THANK GOD!!!!! THE POWER ASSIST DID NOT FAIL OR SHE COULD HAVE BEEN KILLED. WHEN I STARTED THE CAR THE NEXT TIME THERE WAS NO POWER STEERING. I HAD THE CAR TOWED TO DEALER. I NO LONGER TRUST THIS CAR. THE PS UNIT IS A CRITICAL PART OF THE VEHICLE. I HAVE NEVER OWNED A CAR THAT HAD A SIMILAR PROBLEM ONCE, YET TWICE. WITH THE SECOND TIME TAKING ONLY 14 MONTHS TO FAIL. I CALL FORD CORPORATE AND TOLD THEM ABOUT THE SITUATION AND THAT I NO LONGER TRUST THE CAR. LOOKING ONLINE, I SEE ARTICLES ABOUT A PS UNIT RECALL IN THE 2014S. I DON'T RECALL EVER RECEIVING A NOTICE ABOUT MY VEHICLE AND ONLY BROUGHT IT IN WHEN IT STARTED ACTING ODD IN 2016. FORD ASKED ME WHAT I WANTED THEM TO DO. AT THIS POINT I SAID I NO LONGER WANT THE CAR AND DO NOT WANT TO SELL IT TO SOMEONE WITH WHAT I KNOW AND FEAR. I THOUGHT FORD SHOULD BUY IT BACK FROM ME AT A REASONABLE PRICE AND I WILL GET A DIFFERENT VEHICLE. I WAS PUT ON HOLD FOR SHOW AND THE PERSON CAME BACK AND SAID THEY WERE SORRY THERE IS NOTHING THEY CAN DO AND THAT ANY TIME THERE IS A PROBLEM I SHOULD BRING IT TO THE DEALER. I AM DISGUSTED WITH FORD AND I DON'T KNOW WHAT MY OPTIONS ARE. I NEED HELP PLEASE. I FEAR ANYONE DRIVING THIS CAR ONCE I GET IT BACK TOMORROW.

NHTSA ODI 11046588

MY 2011 EXPLORER HAS EXPERIENCED THE STEERING PROBLEM IN SEVERAL OCCASIONS, MOST OF THE TIME WHEN I'M MAKING A TURN ON THE STREET OR TRYING TO PARK THE VEHICLE THE STEERING WARNING LIGHT COMES ON AND THE STEERING WHEEL BECOMES REALLY HARD TO MOVE AROUND. MOST OF THE TIME I'M DRIVING UNDER 30MPH BUT IT'S PRETTY DANGEROUS SPECIALLY WHEN THERE'S OTHER VEHICLES AROUND AND YOU CAN CONTROL YOUR OWN VEHICLE IT HAS HAPPENED AT LEAST 7 TIMES IN THE PAST YEAR . I HAVE CHECKED FOR RECALLS ON THE STEERING SYSTEM , BUT THERE'S RECALL

NHTSA ODI 11034737

2011 FORD EXPLORER EXHAUST LEAK EVERYTIME I GO 60 OR 70 MILE PERHOUR EXHAUST SMELL INSIDE THE CAR

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LOSS OF POWER STEERING WHILE DRIVING SOME EXPLORERS 2011-12 WERE RECALLED. MINE WAS NOT, HOWEVER IT HAS BEEN DETERMINED TO BE THE STEERING GEAR AND THE SAFETY ISSUE OF CONCERN. IN RETROSPECT WHY WAS MINE NOT RECALLED. THIS OCCURRED WHILE MY WIFE WAS DRIVING ON THE EXPRESSWAY. THE VEHICLE IS NOW AT THE DEALERSHIP WAITING FOR PARTS. REPAIR ESTIMATE IS $2000.

NHTSA ODI 11033208

WARNING ELECTRIC POWER ASSIST CAME ON IN DASH AND WAS UNABLE TO STEER

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WHEN I WAS DRIVING I CAME TO A STOP SIGN. I PROCEEDED TO MAKE A RIGHT TURN, THAT'S WHEN THE SUV SHUT OFF AND THE STEERING WHEEL BECAME HARD TO CONTROL SIMULTANEOUSLY. I STOPPED IN THE MIDDLE OF THE ROAD, TURNED THE KEY TO THE OFF POSITION AND RE-STARTED THE SUV AGAIN. NONE OF MY WARNING LIGHTS IN THE DASHBOARD ARE DISPLAYED. THIS ISSUE HAS HAPPENED TO MY SPOUSE AND I ON AT LEAST 5 OTHER OCCASIONS. I AM VERY ALARMED THAT IF WE'RE DRIVING IN TRAFFIC AND THIS OCCURS AGAIN, WHICH IT WILL, IT MAY CAUSE A COLLISION INJURING DRIVERS AND PASSENGERS. I HAVE RESEARCHED THIS DILEMMA ON THE INTERNET AND IT APPEARS ALOT OF FORD EXPLORER OWNERS ARE HAVING THIS SAME PROBLEM. I ASK THAT YOU PUT PRESSURE ON FORD TO SOLVE THIS PROBLEM. MANY FORD EXPLORER OWNERS ARE AT RISK OF SERIOUS INJURY OR DEATH.

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POWER STEERING POWER LOST HARD TO TURN

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"POWER STEERING ASSIST FAULT" I WAS DRIVING AND ATTEMPTING TO TURN AND THE MESSAGE "POWER STEERING ASSIST FAULT" CAME ON THE STEERING WHEEL LOCKED AND WOULD NOT TURN AT ALL I WAS ABLE TO REVERSE BACK INTO A PARKING SPACE AVOIDING THE DANGER OF ALL THE PASSING CARS AND PEDESTRIANS AROUND

NHTSA ODI 11013666

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHEN THE CONTACT ATTEMPTED TO MAKE A LEFT TURN, THE STEERING WHEEL SEIZED AND BECAME DIFFICULT TO MANEUVER. THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO HIS RESIDENCE. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,826.

NHTSA ODI 11013650

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 45 MPH, THE STEERING LOST POWER AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD. THE DEALER WAS CONTACTED (TROPICAL FORD IN ORLANDO, FL) AND THE CONTACT WAS ADVISED TO TOW THE VEHICLE TO THE SHOP FOR DIAGNOSTIC TESTING. THE CONTACT STATED THAT THE FAILURE OCCURRED EARLIER IN THE YEAR AND WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 157,000.

NHTSA ODI 11011644

OUR ELECTRICIAL POWER ASSIST STOPS WORKING WHILE DRIVING ALMOST CAUSE AND ACCIDENT HAS BEEN SEEN 2 TIMES TO BE FIXED AND KEEPS DOING IT

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MY STEERING WENT OUT ON MY VEHICLE WHILE I WAS DRIVING. MY RADIO AND SCREEN GOES OUT SEVERAL TIMES A MONTH.

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I'VE REPORTED TO A LOCAL FORD DEALERSHIP THAT WHEN I TURN MY CAR ON, AN ALARM ALERT SOUNDS AND I GET A WARNING LIGHT THAT SAYS, POWER STEERING ASSIST FAULT AND I CAN'T MOVE MY STEERING WHEEL. I HAVE TO RE-START MY CAR 1-5 TIMES FOR IT TO START WORKING. THIS IS A MAJOR SAFETY ISSUE AND A LIABILITY. I TOOK IT TO FORD AND THEY SAID THEY COULDN'T PULL A CODE. HOWEVER LITERALLY AN HOUR AFTER PICKING UP MY CAR, I GOT THE WARNING AGAIN AND I TOOK A PICTURE OF IT WITH MILEAGE SHOWING TO SHOW IT HAPPENED AFTER. THEY CHARGED ME $100 TO BE TOLD MY CAR IS FINE. IT IS NOT. SINCE TAKING IT IN, MY REAR VIEW CAMERA WILL NOW NOT WORK. I HAVE MADE FORD AWARE OF THIS STEERING ISSUE AND WANT IT FIXED IMMEDIATELY. CLEARLY THE RECALL DID NOT ACCURATELY HIT ALL VIN NUMBERS. THIS HAS HAPPENED AT LEAST 10 TIMES IN PAST 6-8 MONTHS.

NHTSA ODI 11006363

I WAA DRIVING TO WORK AND ALL OF A SUDDEN WARNING MESSAGES APPEARED TO SERVICE POWER STEERING ASSIST FAULT, SERVICE TERRAIN MANAGEMENT SYSTEM FAULT, SERVICE ADVANCE TRAC. I COMPLETELY LOST CONTROL OF TURNING THE WHEEL AND MY TURNING SIGNALS COMPLETELY STOPPED WORKING. I WAS BARELY ABLE TO PULL OVER TO THE SIDE WHICH IS VERY DANGEROUS. CAR HAD TO BE TOWED TO SHOP AND NOW I'M OUT OF A CAR. VERY STRESSFUL AS I NEED A CAR TO MOVE AROUND.

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HAVING PROBLEMS WITH THE EPAS STEERING . WILL GET A WARNING THAT THAT SAYS "ELECTRONIC POWER ASSIST FAILURE". THIS HAS HAPPENED BEFORE AND THE DEALER DI A SOFTWARE UPDATE. THOUGHT IT WAS REPAIRED, BUT IT IS HAPPENING AGAIN. THIS IS A VERY DANGEROUS SITUATION WHEN IT HAPPENS BECAUSE YOU HAVE NO NOTICE. ALL OF A SUDDEN THE POWER STEERING GOES IN MANUAL MODE AND IT IS VERY DIFFICULT TO STEER. ESPECIALLY WHEN ITS MY WIFE'S VEHICLE. IT ALMOST CAUSED HER TO HAVE AN ACCIDENT WHILE TRYING TO TURN ON TO ANOTHER ROAD, ALMOST HITTING OTHER VEHICLES. I HAVE SINCE FOUND THAT FORD IS HAVING A LOT OF PROBLEMS WITH THIS ON OTHER VEHICLES. MY VEHICLE SHOULD BE INCLUDED IN THE RECALL.

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