What 1,191 owners told NHTSA about the 2011 Ford Explorer Gas

The contact owned a 2011 Ford Explorer. The contact stated that while the vehicle was parked, turned off, and unoccupied, the vehicle caught fire. The contact was in her residence, and a neighbor knocked on her door, making her aware that the vehicle had caught fire. The fire has been extinguished by the local fire department. The fire department indicated that the failure may have occurred due to a wiring malfunction in the vehicle. A police report was not filed, but a fire report was filed and was unavailable. There were no injuries reported. The dealer was contacted. The vehicle was not diagnosed or repaired. The vehicle was destroyed. The manufacturer was not made aware of the failure. The approximate failure mileage was 200,000.

NHTSA ODI 11726405

I had a recall on my 2011 Ford explorer for toe Links and bushings. Since ever since this has been going on I have gone through 38 tires in the rear in the past two years alone no shop will fix my car because the camber is so out of whack I have to have the whole rear suspension redone again when it should have been fixed the first time with the recall link Ford spent 5 minutes going through my car and said that my car didn't qualify for any recall because my car is a front wheel drive and not an all-wheel drive so they did not do the recall now after bringing it to another shop I have the estimate of what it would cost to fix that needs to be done it is an emergency because when I hit a pothole I go in the ditch my friend and his smashed because I can't control my car my steering freezes while driving down the highway and this all has something to do with the rear suspension five Star automotive wrote down everything that needs to be replaced this is a hazard to be on the road, if I could afford another car I would have one I keep sinking money into this one, because of Link Ford and their mistake me and my car should not have to suffer for it or anyone else on the road because this is a hazard my car is going to kill someone if I would have had the recall replaced, I wouldn't have had to spend an additional $1,400 on parts and labor that never even got put in because they can't put them in until this is repaired I can't even get a front end alignment because of this the entire rear suspension is sagging to the ground and my tires tilt in about 42°. I have the printout from both Link Ford in mining and 5 star automotive in Superior WI because of the 22 times I've gone in the ditch due to my suspension and steering locking up I have a short in the ground wire somewhere that is now fried my ECU so when I put it in a $90 boot every time it lights on fire within 30 seconds I'm in closing that picture as well of the one I just put in little over an hour ago.

NHTSA ODI 11695632

The contact owns a 2011 Ford Explorer. The contact stated that while driving at 10 MPH, the steering wheel seized and was not functioning properly. The contact stated that the steering wheel became difficult to turn. As a result, the driver lost control of the vehicle, resulting in a crash into a gate where it came to a stop. The driver-side and passenger-side air bags did not deploy. No warning light was illuminated. No injuries were sustained. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not notified of the failure. The failure mileage was approximately 114,000.

NHTSA ODI 11643737

While driving down the highway, the power steering quit working totally. Causing me to go off the road into the ditch. There was a recall on the power steering gear that ford refuses to fix. They state it was fixed with a power steering module reset that did not.

NHTSA ODI 11634939

The contact owns a 2011 Ford Explorer. The contact stated that while driving at an undisclosed speed around a curb, the power steering had failed and the steering wheel had become difficult to steer. In addition, the contact had crashed under a bridge and the front passenger side tire had blown. The "power steering service now", "terrain management system fault", and "service advanced trac" warning lights were illuminated. During the crash, there was a 4-year-old seated in the rear of the seat. No injuries were sustained. No police report was filed. The vehicle was towed to the residents where the tire was replaced. The vehicle was taken to a local dealer where it was diagnosed that the failure was related to an unidentified recall. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 150,000.

NHTSA ODI 11620207

2011 FORD EXPLORER. CONSUMER STATED THAT DURING A COLLISION THE AIRBAGS DID NOT DEPLOY.

NHTSA ODI 11490730

The contact owns a 2011 Ford Explorer. The contact stated that occasionally after starting the vehicle, the power steering functionality would be inoperable. The contact stated that after the vehicle warmed up, the power steering functionality would return. The contact stated that the failure was intermittent. The contact stated that on one occasion while his wife was driving 60 MPH, the steering wheel lost power steering functionality and started drifting to the right unintendedly. The contact stated that the driver's side of the vehicle crashed into the guard rails. There was no injury sustained. There was no further information provided. The contact stated that the steering wheel regained power steering assist and his wife was able to drive to the residence. The vehicle was taken to the dealer where it was diagnosed that the Power Steering Control Module (PSCM) and the steering rack needed to be replaced. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering). The dealer also informed the contact that he had to pay out-of-pocket for the repair fee because an unknown Customer Satisfaction Program had expired. The manufacturer was not notified of the failure. The failure mileage was approximately 200,000.

NHTSA ODI 11490570

While driving on a busy road. My ford explorer suddenly died. I was driving with my children. The water pump suddenly went bad causing my engine to seize. This is the second time that I have had to replace the water pump and in which I have almost been part of an accident. The repairs have been very very costly.

NHTSA ODI 11486563

Power steering & terrain assist fault would occasionally pop up and lock my steering wheel up. which I would just turn my car on & off to make go away.Only one day in mid turn it came on locked my steering wheel up was side swiped right into a pole. Not only was my car physically damaged but my 4 yr old daughter refuses to get in the car now which makes it extremely frustrating when we have to go places

NHTSA ODI 11471335

RECALL EXPIRED WAS ALSO TOLD WARRANTY FOR RECALL EXPIRED(WAS TOLD ON PHONE THEY DIDN'T KNOW IF WARRANTY WOULD COVER UNTIL THEY RUN TEST IT THEN WAS TOLD IT EXPIRED) IN FEB I LOSS POWER STEERING AND A CLUSTER OF LIGHTS CAME ON DASH. HAPPENED IN FEB BUT CALLED AND SCHEDULED AN APPOINTMENT W FORD ON 3/1 BUT THEY DIDN'T HAVE AVAILABLE OPENING UNTIL THE FOLLOWING WEEK WE TOOK IT IN AND OF COURSE THEY SAY IT'S NOT COVERED. THIS IS BIG SAFETY ISSUES AND LOSS IT IN CURVE WHICH WAS SCARY. I DIDN'T PURCHASE CAR UNTIL 2017 SO NEVER HEARD OF RECALL AND SAME DEALER FIXED ANOTHER RECALL SO WHY DID THEY NOT FIX THIS RECALL AT THAT TIME OR MENTION THIS.

NHTSA ODI 11403300

REAR VIEW CAMERA UPSIDE-DOWN / MIRRORED

NHTSA ODI 11386568

RIGHT FRONT AXLE/CONTROL ARM FAILING (SNAPPED CLEANLY IN 2) 3 TIMES WITHIN 2 YEARS. FIRST TIME MAY HAVE BEEN SUBSEQUENT TO LOW SPEED FRONT END COLLISION. SECOND & THIRD TIMES DRIVING LESS THAN 25 MPH WITH NO COLLISION UNTIL AFTER HEARING THE SNAP & SUBSEQUENT LOSS OF STEERING. SECOND TIME FAILURE OCCURRED WHILE ACCELERATING FROM A FULL STOP & TURNING LEFT ON A CITY STREET.THIRD TIME I'D BEEN DRIVING STRAIGHT APPROXIMATELY HALF A MILE ON A CITY STREET WITH SPEED NO GREATER THAN 25 MPH. LAST TWO REPLACEMENT/REPAIR DONE BY PROGRESSIVE INSURANCE CERTIFIED REPAIR FACILITY.

NHTSA ODI 11235001

"2011 FORD EXPLORER CARBON MONOXIDE POISONING CONCERNS RECALL" ACCIDENT OCCURRED ON MAY 14, 2019 AT HOUSTON, TEXAS I SLEPT OFF WHILE DRIVING AND RAN INTO ANOTHER VEHICLE WHO STOPPED AT A STOP LIGHT WAITING FOR THE GREEN LIGHT TO TURN ON. I WAS NOT ABLE TO STOP AT THE STOP LIGHT BECAUSE I SLEPT OFF BECAUSE OF CARBON MONOXIDE POISONING. I HAD NO REASON TO EXPERIENCE SUCH. I WAS ALSO, CONSTANTLY SMELLING FUEL COMING INTO MY 2011 FORD EXPLORER. THE CAR I RAN INTO AND MINE WERE SERIOUSLY DAMAGED. THE POLICE CAME AND WROTE A REPORT ON THE ACCIDENT. ON TWO DIFFERENT MORE OCCASIONS, SAME THINGS HAPPENED TO ME, BUT LUCKILY I DID NOT RUN INTO ANY OTHER CAR OR DAMAGE MY CAR. IT WAS AT THIS JUNCTURE THAT I STARTED TALKING WITH FRIENDS AND FAMILY MEMBERS ABOUT MY REPEATED SAD EXPERIENCE DRIVING MY 2011 FORD EXPLORER AND WAS INFORMED BY ONE OF MY FAMILY MEMBERS THAT THERE WAS A NATIONWIDE RECALL ON FORD EXPLORER BECAUSE OF CARBON MONOXIDE POISONING CONCERNS. I DIRECTLY VERIFIED AND DISCOVERED IT WAS TRUE. I THEN WASTED NOT TIME TO CALL, MAC HAIK FORD MOTOR COMPANY, HOUSTON, TEXAS AND COMPLAINED ABOUT MY EXPERIENCE DRIVING MY 2011 FORD EXPLORER AND QUESTION WHY I WAS NOT ON TIME, OFFICIALLY INFORMED ABOUT THE 2011 FORD EXPLORER CARBON MONOXIDE POISONING CONCERNS RECALL. THEY APOLOGIZED AND ASKED ME TO BRING IN MY VEHICLE TO BE FIXED FREE OF CHARGES. I TOOK MY VEHICLE TO MAC HAIK, WHERE THE FIXED ONLY THE RECALLS AND NOT THE OVER FIVE THOUSAND DOLLARS BODY AND INTERNAL DAMAGES MY VEHICLE SUSTAINED. MY QUESTION NOW IS HOW CAN I GET FORD MOTOR COMPANY TO FIX MY DAMAGED VEHICLE AND THE OTHER VEHICLE I RAN INTO BECAUSE OF THE EFFECTS OF CARBON MONOXIDE POISONING WHICH I SUFFERED WHILE DRIVING MY 2011 FORD EXPLORER, FREE OF CHARGES? *TT *TR CONSUMER STATED CAR WAS REPAIRED, FREE OF CHARGE. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

NHTSA ODI 11233854

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS AN ABNORMAL FUEL ODOR COMING FROM THE PASSENGER SIDE. THE CONTACT BECAME NAUSEAS FROM BREATHING IN THE FUMES AND THEIR NOSE BURNED FROM THE INSIDE, WHICH WAS A DISTRACTION TO THE CONTACT'S HEALTH AND CONCENTRATION DURING DRIVING. MEDICAL ATTENTION WAS NOT RECEIVED. THE CONTACT CALLED BOWDITCH FORD OF HAMPTON (11291 JEFFERSON AVE, NEWPORT NEWS, VA 23601, (800) 735-2211) WHERE AN APPOINTMENT WAS SCHEDULED FOR JULY 19, 2019. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 67,480.

NHTSA ODI 11232879

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, AN ABNORMAL FUME ODOR WAS INSIDE THE VEHICLE. THE ENGINE WARNING LIGHT ILLUMINATED. AN INDEPENDENT MECHANIC DIAGNOSED AND RECOMMENDED TO REPAIR THE EXHAUST SYSTEM. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. A DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 110,000.

NHTSA ODI 11206905

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING 65 MPH AND ATTEMPTING TO MAKE A TURN, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE VEHICLE CONTINUED TO DRIVE FORWARD. THE VEHICLE RAN OFF THE ROADWAY, WHICH CAUSED THE FRONT PASSENGER SIDE WHEEL AND TIE ROD TO FRACTURE. THERE WERE NO INJURIES. THE VEHICLE WAS DRIVEN TO BEECHMONT FORD (LOCATED AT 600 OHIO PIKE, CINCINNATI, OH 45245, (513) 752-6611) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING CONTROL MODULE SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED THREE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

NHTSA ODI 11170327

LOST COMPLETE STEERING WHILE DRIVING. THE WHEEL WOULDN'T LET ME TURN IT AT ALL.

NHTSA ODI 11105059

THE EXPLORER WAS PUT INTO PARK AND LEFT RUNNING IN THE DRIVEWAY AS I WENT INTO THE HOUSE TO GET MY KIDS. WHEN I GOT OUT OF THE CAR IT DIDN'T MOVE AT ALL. WHILE I WAS GETTING MY KIDS TOGETHER I HAPPEN TO LOOK UP AND SEE MY EXPLORER CRASHED INTO A TREE IN THE BACKYARD. I WENT OUT TO SEE WHAT HAPPENED AND THE EXPLORER HAD GONE UP A SLIGHTLY INCLINED DRIVEWAY, DOWN A HILL, THROUGH AND ALUMINUM FENCE, AND CRASHED INTO A TREE. WHEN I OPENED THE DRIVER DOOR THE GEAR SHIFTER STILL SHOWED IN PARK.

NHTSA ODI 11099509

POWER STEERING FAILURE. POWER STEERING FAILED WHILE DRIVING AND CAUSED ACCIDENT. I WAS QUEENS BOULEVARD BETWEEN 52ND AND 51ST STREET WHEN IT OCCURRED. MY VIDEO IS TOO LARGE TO DOWNLOAD.

NHTSA ODI 11056552

ALWAYS GOT TIRED WHEN I DROVE THE VEHICLE. I NEVER FELT COMPLETELY ALERT WHEN I DROVE IT. I WOULDN'T TAKE MY GRANDCHILD ANYWHERE WITH ME IN THAT VEHICLE BECAUSE I DIDN'T FEEL COMFORTABLE OR SAFE DRIVING IN IT WITH OTHERS. ONE DAY I GOT REALLY LIGHT HEADED AND THE NEXT THING I KNEW IS I WRECKED THE VEHICLE INTO THE SIDE OF AN OVER PASS WALL AT 35 MPH. I NO LONGER HAVE THE VEHICLE, BUT I NEVER KNEW WHY IT HAPPENED. DID THE VEHICLE HAVE A CABIN MONOXIDE LEAK? WHEN I HAD THE ACCIDENT I WAS SO OUT OF IT THAT I THOUGHT A CAR WAS BESIDE ME OR SOMETHING. ALL I KNOW IS I NEVER FELT SAFE DRIVING IT WITH THE WAY IT MADE ME FEEL...UPDATED 12/13/17 *BF *TR

NHTSA ODI 11051494

CAR HAS NAUSEATING SMELL WHEN AIR CONDITIONER/HEATER IS ON. AIR CONDITIONER OVERHAULED AT MY EXPENSE JULY 26, 2017. SMELL REMAINS, ALTHOUGH SLIGHTLY BETTER AT TIMES. SMELL IS A CROSS BETWEEN BURNED ROPE/URINE-TYPE SMELL. IF DRIVING ALL DAY, OR LONG DISTANCES, I GET A HEADACHE. PLEASE RESPOND

NHTSA ODI 11035331

TL* THE CONTACT OWNED A 2011 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 25 MPH AND CROSSING AN INTERSECTION, ANOTHER VEHICLE STRUCK THE CONTACT'S VEHICLE ON THE FRONT DRIVER SIDE. THE AIR BAGS DEPLOYED, BUT THE SEAT BELT PRETENSIONER FAILED TO LOCK. THE CONTACT'S HEAD STRUCK THE WINDSHIELD. THE CONTACT RECEIVED HEAD, BACK, NECK, AND KNEE INJURIES, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED AND DEEMED DESTROYED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

NHTSA ODI 10992407

DRIVING DOWN THE HIGHWAY IN MY CAR LOST CONTROL. THIS WAS REALLY SCARY. I SAW SEVERED CRAVING FOR WELD. THE TEMPERATURE OUTSIDE WAS -25. I REPORTED IT TO THE DEALER. HE REFUSED TO HELP ME. NOW I'M AFRAID TO DRIVE THIS CAR. I FEAR FOR THE LIVES OF THEIR LOVED ONES. DATE OF INCIDENT: 27 JANUARY 2017 VIDEO SCENE: HTTPS://WWW.YOUTUBE.COM/WATCH?V=59M8A1KXYPO I'M FROM RUSSIA. HOPE ONLY ON YOU. MY ADDRESS [XXX] TELEPHONE [XXX] I DO NOT WISH THAT EVEN SOMEONE HURT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 10948780

I STARTED THE CAR AND A NOTICE CAME UP: "SERVICE POWER STEERING NOW" WITHOUT WARNING. I PULLED OFF AND THE CAR DRAGGED TO THE RIGHT AND INTO THE CURB. I WASN'T INJURED. I HAD TO DRIVE IT HOME AS IS. I WAS PARALLEL PARKED BY A BUILDING. THE POWER STEERING OF THE FORD EXPLORER IS A FAULTY SYSTEM AND THEY'RE QUOTING ME OVER $2,000 TO FIX IT.

NHTSA ODI 10946871

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE ACCELERATED INDEPENDENTLY, CAUSING THE CONTACT TO CRASH INTO A GARAGE. A POLICE REPORT WAS FILED AND THE CONTACT SUSTAINED MINOR INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DUPLICATED. NO REPAIRS WERE MADE TO THE VEHICLE. THE CONTACT ALSO STATED THAT WHILE ACCELERATING, THE ENGINE RPMS WOULD INCREASE RAPIDLY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE WAS 23,500.

NHTSA ODI 10663126