Home · 2011 Ford Escape Hev · Complaints

What 1,334 owners told NHTSA about the 2011 Ford Escape Hev

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (1,334)Crash / fire / injury (56)Steering (408)Fuel system (287)Transmission & drivetrain (273)Speed control (253)Engine (251)Electrical system (112)Visibility & wipers (46)Body & structure (42)Brakes (31)Suspension (31)

9 of 1,334 complaints match · Speed control · crash/fire/injury only · clear filters

Dec 1, 2020Electrical systemSpeed controlBrakes1 injury

THE INSTRUMENT CLUSTER STARTED BY FLASHING ALL LIGHTS TO STAYING ON. THEN THE SPEED CONTROLS, SPEEDOMETER, RPM GAUGE, AND HEAT SENSOR WOULD NOT WORK. ON TOP OF ALL THIS. THE BRAKES BEGAN TO MAKE A CLICKING NOISE WHEN THIS ISSUE WOULD HAPPEN AND THE BRAKES WOULD ACT ROUGH. NO MECHANIC COULD FIGURE OUT THE PROBLEM UNTIL IT WAS TO LATE. THIS NEEDS TO BE BETTER KNOWN AND BETTER MANAGED.

NHTSA ODI 11377241

Oct 28, 2016Speed controlCrash1 injury

TL* THE CONTACT OWNED A 2011 FORD ESCAPE. WHILE STATIONARY, THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION AND CRASHED INTO A STONE WALL. THE DRIVER SUSTAINED A FRACTURED LEFT ARM, VARIOUS BODY BRUISES, RIGHT AND LEFT LEG INJURIES, AND FACIAL LACERATIONS. THE VEHICLE WAS DESTROYED AND TOWED. A POLICE REPORT WAS NOT FILED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 77,188. UPDATED 12/23/16*LJ UPDATED 01/05/17.*JB

NHTSA ODI 10919760

Aug 17, 2016Speed controlBrakesCrash

WHILE TURNING LEFT, FOOT ON BRAKE PEDAL, IN A SMALL STRIP MALL PARKING LOT, CAR SUDDENLY ACCELERATED AND KEPT ACCELERATING. ALTHOUGH I TRIED TO STEER, CAR CRASHED INTO SEVERAL HEDGES, OVER HIGH CURBS, TIRE BLEW OUT, FINALLY STOPPED BY CRASHING INTO TREE 8 PARALLEL FEET FROM GAS PUMP. BRAKES DID NOT SLOW CAR DOWN. NO IDEA WHY.

NHTSA ODI 10896633

Aug 18, 2014Speed controlCrash

TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THAT WHILE DEPRESSING THE BRAKE PEDAL, THE VEHICLE ACCELERATED INDEPENDENTLY AND CRASHED INTO A GARAGE WITHOUT WARNING. THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED TO DETERMINE THE CAUSE OF THE ACCELERATION FAILURE. THE VIN WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000...UPDATED 09-15-14 *BF UPDATED 1/15/15 *JS

NHTSA ODI 10625920

May 29, 2013Speed controlCrash

DROVE 2011 FORD ESCAPE HYBRID INTO PARKING SPACE AND CAME TO A COMPLETE STOP. FRONT WHEELS WERE TURNED SLIGHTLY TO THE RIGHT AS A RESULT OF TURNING INTO THE PARKING SPACE. CAR SUDDENLY LUNGED FORWARD, WENT UP AND OVER CURB IN FRONT OF CAR, AND HIT A PARKED CAR SEVERAL FEET AWAY BEFORE VEHICLE COULD BE STOPPED. INCIDENT OCCURRED IN DAYLIGHT AND GOOD WEATHER CONDITIONS. NO PREVIOUS ISSUES WITH VEHICLE. HIGHLY UNLIKELY TO BE DRIVER ERROR - DRIVER IN 50'S IS VERY CAREFUL AND PRIOR TO THIS INCIDENT HAD PERFECT DRIVING RECORD FOR DECADES. *TR

NHTSA ODI 10514020

Apr 3, 2013Speed controlCrash

DRIVING ABOUT 30 MPH, WHEN THE LIGHT CHANGED TO YELLOW. I PUT MY FOOT ON THE BRAKE, BUT INSTEAD OF STOPPING, THE CAR LUNGED FORWARD AND I HIT THE CAR IN FRONT OF ME. I CALLED THE POLICE AND A POLICE REPORT IS AVAILABLE. ... UPDATED 04/11/13 *BF

NHTSA ODI 10508003

Oct 9, 2012Body & structureSpeed controlCrash

I PULLED INTO A PARKING SPACE NEXT TO THE BUILDING WHERE I WORK AND THE VEHICLE SURGED FORWARD AND HIT THE BRICK WALL, BROKE A WINDOW AND DENTED THE BUILDING AC UNIT. DAMAGE TO MY VEHICLE HOOD, BUMPER AND GRILLE. COST TO REPAIR $4282.75. *TR SEPTEMBER 25,2012 I TOOK IT TO THE FORD DEALER WHERE IT WAS PURCHASED BECAUSE IT CONTINUES TO SURG FORWARD ON A DAILY BASIS. THEY WERE UNABLE TO FIND ANYTHING WRONG WITH THE VEHICLE.

NHTSA ODI 10479463

Sep 20, 2012Speed controlCrash

I PURCHASED MY VEHICLE FROM TEXAS MOTORS FORD, FORT WORTH, TX ON OR ABOUT JULY 13, 2011. APPROXIMATELY THREE MONTHS LATER, I BEGAN HAVING TROUBLE WITH THE VEHICLE WHEN, ON OCTOBER 24, 2011, AFTER COMING TO A STOP IN MY GARAGE, THE VEHICLE SWITCHED FROM ELECTRIC POWER TO GAS POWER AND LUNGED FORWARD INTO THE CABINET ON THE FRONT WALL OF MY GARAGE, DESPITE DEPRESSING THE BRAKE PEDAL, WHICH DEPRESSED ALL THE WAY TO THE FLOOR. I TOOK MY (HAD IT TOWED) VEHICLE BACK TO THE DEALER FOR REPAIRS ON THE SAME DAY. THE SERVICE MANAGER HAD ADVISED ME OVER THE PHONE NOT TO DRIVE THE VEHICLE. AT THAT TIME, THE DEALERSHIP STATED THAT THEY COULD FIND NO PROBLEM WITH THE CAR, BUT HAD REPAIRED THE DAMAGE TO THE VEHICLE. ABOUT TEN MONTHS LATER (AUGUST 13, 2012), AS I WAS PULLING INTO A PARKING SPOT AT MY SURGEON'S OFFICE AT 7257 HAWKINS VIEW DR. (HARRIS SW), FORT WORTH, TX, THE VEHICLE, AFTER I WAS STOPPED, AGAIN SURGED INTO GAS MODE, JUMPED THE CURB AND RAN INTO THE DOCTOR'S OFFICE BUILDING, DOING STRUCTURAL DAMAGE TO THE BUILDING AND THE WINDOW DIRECTLY IN FRONT OF THE CAR. WE TOOK 35 PHOTOS OF THE VEHICLE AND BUILDING AT THAT TIME. *TR

NHTSA ODI 10476529

Jul 21, 2011Speed controlCrash

TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE WOULD UNEXPECTEDLY SURGE FORWARD OR BACKWARD WHILE IDLING WITHOUT A FOOT ON THE ACCELERATOR PEDAL. ON ONE OCCASION, THE VEHICLE SURGED BACKWARD AND CRASHED INTO ANOTHER VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE FAILURE MILEAGE WAS 50 AND THE CURRENT MILEAGE WAS 200. THE VIN WAS UNKNOWN. I HAVE TOOK THE CAR TO THE DEALER 3 TIMES FOR THIS PROBLEM. TWICE THEY SAID THE HAVE RESET THE COMPUTER THROTTLE BUT STILL HAS THE SAME PROBLEM. UPDATED 11/10/2011 *LN *TR

NHTSA ODI 10413951

Working with the data? Download all 1,334 complaints as CSV · fetched from NHTSA July 14, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2011 Ford Escape Hev verdict →