What 169 owners told NHTSA about the 2011 Dodge Journey

The contact owns a 2011 Dodge Journey. The contact stated that while his daughter was coming to a complete stop at a stop sign, the vehicle was rear-ended by a distracted driver. The air bags did not deploy, resulting in injury. No warning lights were illuminated. The vehicle was towed to a tow yard and deemed a total loss by the contact's insurance provider. A police report was filed, and injuries were reported. Although examined at the scene by EMS, the contact's daughter later transported herself to an area hospital, where she was treated for a concussion and a nondescript injury to her left knee requiring surgery. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 167,000.

NHTSA ODI 11585825

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE MAKING A LEFT TURN, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT'S HIP WAS INJURED AND MEDICAL ATTENTION WAS RECEIVED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ODI 10937211

TAKATA RECALL.

NHTSA ODI 10876264

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT WHILE IN PARK, THE DRIVER SIDE SRS ON THE HEAD REST INADVERTENTLY DEPLOYED. AS A RESULT, THE CONTACT SUSTAINED HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER SENT AN INSPECTOR TO INSPECT THE VEHICLE. THE FAILURE MILEAGE WAS 99,000.

NHTSA ODI 10778531

MY SPOUSE WAS DRIVING ON I-20 E BETWEEN MILE MARKER 51 AND 52 IN SC ON 25 JULY 2014 AROUND 0645 HOURS AND GOT INTO A WRECK. PRIOR TO THE WRECK SHE FELT THE STEERING WHEEL JERK AND THEN SHE WENT FROM THE RIGHT LANE INTO THE GUARD WIRES ON THE LEFT LANE THEN IMMEDIATELY WAS JOLTED TO THE RIGHT MEDIAN. THE FORCE OF THE IMPACT RIPPED MOST OF THE FRONT OF THE VEHICLE APART. SHE WAS WEARING HER SEATBELT AND RECEIVED SEATBELT BURNS AND NO AIRBAG DEPLOYMENT. PRIOR TO THIS INCIDENT, ON 25 DECEMBER 2013, AROUND 0700 HOURS, MY SPOUSE WAS REAR ENDED AND THE FORCED WAS SO HARD THAT IT LIFTED HER REAR END INTO THE VEHICLE THAT HIT HER AND CRUSHED THE OTHER VEHICLE'S FRONT END, NO AIRBAG DEPLOYMENT, AND MY GRANDDAUGHTER WAS ALSO IN THE VEHICLE AT THAT TIME. NOW WHEN THIS HAPPENED IN DECEMBER, WE CHALKED IT UP TO, "MAYBE THE VEHICLE WASN'T HIT RIGHT". I CONTACTED CHRYSLER ON JULY 31 ABOUT THE INCIDENT AND SENT PICTURES OF BOTH ACCIDENTS AND AFTERWARDS THEY SENT AN INDEPENDENT INSPECTOR FROM EAA (ENGINEERING AUTOMOTIVE, THE LAST A I CAN'T REMEMBER) THEN I RECEIVED A LETTER DATED 21 AUGUST 2014 TELLING ME IN A NUTSHELL THAT THE ONBOARD COMPUTERS DID NOT FIND ANY FAULTS WITH THE SYSTEM. LAST NOTE, I BOUGHT THE VEHICLE NEW IN GERMANY THROUGH MILITARY SALES AND STARTING TO BELIEVE THAT THERE WAS NO AIRBAGS IN THE VEHICLE. *TR

NHTSA ODI 10628970