Nov 19, 2014Electrical system
TL* THE CONTACT OWNS A 2011 DODGE CHALLENGER. WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT SMELLED A BURNING ODOR AND ALL THE WARNING LIGHTS ILLUMINATED. THE VEHICLE STALLED, BUT WAS ABLE TO BE RESTARTED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE, BUT WOULD NOT START THE NEXT MORNING. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THAT THE VEHICLE NEEDED AN ALTERNATOR AND A BATTERY. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.
NHTSA ODI 10659239
Nov 14, 2014Electrical system
WHILE DRIVING HOME WITH MY 2011 DODGE CHALLENGER V6, THE DASHBOARD LIGHTS (ABS,TRACTION CONTROL, AIRBAGS, ETC) CAME ON. I WAS DRIVING AROUND 60 MPH AND SHORTLY THEREAFTER THE CAR LOST POWER. STEERING LOCKED, I SOMEHOW STAYED ON THE ROAD AND SLOWED DOWN WITH THE BRAKE POWER I HAD LEFT AND THE EMERGENCY BRAKE. SINCE I WAS ON A TURN I KEPT GOING TO THE SHOULDER. FINALLY STOPPED AND THE WHOLE CAR JUST DIED. I READ ABOUT ALTERNATOR FAILURE IN THIS PARTICULAR MODEL. THIS SOUNDS EXACTLY LIKE THAT BUT, THE RECALL IS STILL 2 WEEKS AWAY. I HAD THE CAR TOWED TO A LOCAL CHRYSLER/ DODGE DEALERSHIP. NOW SADDLED WITH A BILL FOR REPAIRS THAT I HOPE I CAN GET REIMBURSED FOR. *TR
NHTSA ODI 10655025
Nov 6, 2014Electrical system
I WAS DRIVING AT APPROXIMATELY 40 MPH AND HAD TO SLOW DOWN FOR TRAFFIC. AS I DID, MANY OF THE DASH LIGHTS CAME ON INCLUDE ELECTRONIC STABILITY AND BRAKE. THEY WENT ON AND OFF AS A I SLOWED AND THEN SPEEDED UP SO THAT I COULD PULL OF THE ROAD. AS I TRIED TO PULL OFF THE CAR JUST DIED AND I LOST STEERING CONTROL. I COASTED INTO A SIDE PARKING LOT AND COULDN'T GO ANY FURTHER. TOWED TO DEALERSHIP AND WAS TOLD IT'S THE ALTERNATOR. SO THERE IS A RECALL ON THE ALTERNATOR COMING IN THREE WEEKS. BUT IN THE MEANTIME I HAVE TO SHELL OUT $1,200 FOR AN ALTERNATOR AND NEW BATTERY AND HOPE THAT CHRYSLER FIXES THIS [XXX] UP AND DECIDES TO BOTHER ISSUING ME A REFUND. AND THEN ONCE THE RECALL - THAT EVERYONE HAS KNOWN IS COMING FOR TWO MONTHS - FINALLY DOES COME OUT, I HAVE TO HAVE THE [XXX] THING REPLACED AGAIN. AND HOPE THAT IN THE MEANTIME, CHRYSLER ACTUALLY FIGURES OUT HOW TO FIX THE PROBLEM - WHICH IT SAYS IT DOESN'T CURRENTLY KNOW HOW TO DO. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI 10653210
Nov 3, 2014Electrical system
TL* THE CONTACT OWNS A 2011 DODGE CHALLENGER. THE CONTACT STATED THAT WHILE AT A STOP LIGHT, THE VEHICLE STALLED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 47,000.
NHTSA ODI 10652180
Oct 21, 2014Electrical systemLightsEngine
I OWN A 2011 DODGE CHALLENGER THAT WAS PURCHASED BRAND NEW OFF THE SHOW ROOM FLOOR IN THE LATTER PART OF 2011. I WAS LEAVING WORK ON THIS SUNDAY AND PULLED OUT OF THE PARKING LOT TO MERGE INTO TRAFFIC. WITHIN FIVE OR TEN MINUTES OF HAVING PULLED OFF MY CAR BEGAN A COMPLETE SHUT DOWN. THE WINDOWS WOULDN'T GO UP OR DOWN. THE POWER STEERING WENT OUT. THE RADIO AND LIGHTS ALL WENT BLACK. ALSO THE CAR CUT OFF COMPLETELY WHILE I WAS DRIVING!!!! I NEARLY CAUSED A MAJOR ACCIDENT IN THE MIDDLE OF A BUSY INTERSECTION. LUCKILY THE SURROUNDING DRIVERS WERE PAYING ATTENTION AND DID NOT HIT ME. IM MORTIFIED WITH THIS EXPERIENCE. MY CAR IS ONLY THREE YEARS OLD AND I'M CURRENTLY PAYING A NEARLY $600 NOTE ON IT. IT'S SO UNACCEPTABLE AND TO MAKE MATTERS WORSE, WHEN I CONTACTED DODGE, THE ONLY RECOURSE THEY ADVISED WAS TO CONTACT THE DEALER AND HAVE THE REPAIRS DONE AND APPLY FOR REIMBURSEMENT WHENEVER THE RECALL IS ANNOUNCED. WHEN I ASKED IF THEY WOULD BE WILLING TO HAVE A DEALER COME PICK UP THE CAR AS IT IS CURRENTLY INOPERABLE, THEY SAID THAT THE TOWING FEES WOULD BE MY RESPONSIBILITY AS WELL & PROBABLY WOULD NOT BE REIMBURSED. THE CUSTOMER SERVICE REPS BOTH TIMES I CALLED WERE OF LITTLE OR NO HELP AT ALL AND SEEMED GENUINELY UNCONCERNED THAT MY VEHICLE CUT OFF WHILE I WAS DRIVING!!! MY CALL TO THE DEALERSHIP WAS THE SAME. I HAVE HAD ALL MAINTENANCE FOR MY VEHICLE PERFORMED AT THE DODGE DEALERSHIP FROM OIL CHANGES TO TIRE REPLACEMENT. I'VE BEEN A LOYAL CUSTOMER & EVEN DONE REFERRALS FOR THE DEALERSHIP. THIS IS BY FAR THE WORST EXPERIENCE I'VE HAD WITH ANY CAR COMPANY AND I AM SO DISAPPOINTED. I WILL NEVER PURCHASE ANYTHING ELSE FROM THE CHRYSLER BRAND. I NOTICED THE RECALL EVEN INCLUDES THE CARS THEY ARE CURRENTLY SELLING ON THE LOTS (2014 MODELS) SO PLEASE BEWARE AND WARN ANYONE YOU KNOW TO STAY AWAY FROM CHRYSLER & ITS PRODUCTS. THEY DON'T CARE ABOUT YOU OR YOUR SAFETY. *TR
NHTSA ODI 10649079
Oct 20, 2014Electrical system
DRIVING AT 40MPH AND ABS, ESP, AND BRAKE ASSIST LIGHTS WERE ILLUMINATED. THEN THE EMERGENCY BRAKE AND SEAT BELT LIGHTS STARTED FLASHING. THE ENTIRE INSTRUMENT PANEL STARTED FLICKERING THEN EVERYTHING BLACKED OUT AND THE CAR LOST POWER AND I HAD TO SWERVE OFF THE ROAD TO AVOID COLLISION. *TR
NHTSA ODI 10648897
Oct 3, 2014Electrical systemEngine
2011 DODGE CHALLENGER - I WAS DRIVING AND THEN ALL THESE DIFFRENT LIGHTS STARTED TO FLAH ABS, ESP, AND BRAKE ASSIST. THEN THE EMERGENCY BRAKE AND SEAT BELT LIGHTS STARTED FLASHING. MY LOCKED UP I WASNT EVEN ABALE TO TURN THE WHEEL!! THEN THE CAR JUST SHUT DONE, I HAD THE CAR TOWED TO MY HOUSE .(MORE MONEY SPENT) THIS WAS TWO DAYS AGO, THE SAME THING HAPPEND 03/2013 I HAD THE ALTERNATOR FIXED $800.00 THIS SHOULD NOT GO OUT AFTER 1 YEAR IN A 2011! THIS HAS TO BE A DEFFECT! I WILL NEVER PURCHASE ANOTHER DODGE! I SHOULD NOT HAVE TO REPAY TO GET THIS ALTERNATOR FIXED AGAIN THIS WILL BE THE 3RD ALTERNATOR IN 3 YEARS.. VERY UNHAPPY WITH DODGE> SO THEN I TOWED MY CARE 25MILES TO THE DEALER SHIP( $160.00) TO ADVISED ME ITS MY ALTERNATOR AND MY WARRANTY EXPIRED 03/2014 VERY UPSET AT THIS POINT AND $200 TO TELL WHAT I ALREADY NEW!!! I CALLED DODGE CUSTOMER SERVICE WAS NOT OFFER ANY ASSISTANT'S WITH PAYING FOR THIS I WAS ADVISED TO WAIT FOR A RECALL! WHAT THE HELL VERY POOR CUSTOMER SERVICE!! I WILL NOW WRITE TO THERE CORPORATE OFFICE AT CHRYSLER GROUP CUSTOMER CARE PO. BOX 21-8004 AUBURN MICHIGAN 48321-8004! THIS TYPE OF BUSINESS PRACTICE IS UNACCEPTABLE. *TR
NHTSA ODI 10641272
Sep 26, 2014Electrical system
2011 DODGE CHALLENGER - DRIVING AT 40MPH AND ABS, ESP, AND BRAKE ASSIST LIGHTS WERE ILLUMINATED. THEN THE EMERGENCY BRAKE AND SEAT BELT LIGHTS STARTED FLASHING. THE ENTIRE INSTRUMENT PANEL STARTED FLICKERING THEN EVERYTHING BLACKED OUT AND THE CAR LOST POWER; HAD TO USE THE EMERGENCY BRAKE TO STOP THE CAR. I HAD THE CAR TOWED TO THE DEALERSHIP WHERE I PURCHASED THE CAR. DIAGNOSTICS SHOWED THAT THE ALTERNATOR AND BATTERY NEEDED TO BE REPLACED...AN $1,100 REPAIR JOB. AFTER-MARKET PARTS ARE NOT AVAILABLE FOR THIS MAKE/MODEL SO IT IS VERY EXPENSIVE! (LUCKILY THE DEALERSHIP WAS WILLING TO WORK WITH ME AND OFFERED A "GOODWILL WARRANTY.") ULTIMATELY, IT'S A REPAIR THAT SHOULDN'T BE NEEDED ON A CAR THAT'S 3 YEARS OLD WITH LESS THAN 50K MILES. THIS IS DEFINITELY A DEFECT THAT NEEDS TO BE ADDRESSED BY CHRYSLER; THIS MALFUNCTION PUTS DRIVERS IN SERIOUS DANGER. *TR
NHTSA ODI 10639231
Sep 20, 2014Electrical system
I WAS DRIVING MY 2011 DODGE CHALLENGER AND THE ANTI SKID LIGHTS AND ABS LIGHTS CAME ON AND I SMELLED SMOKE INSIDE THE CAR.THE CAR ALMOST QUIT RUNNING AND WINDOWS WOULD NOT ROLL UP,I HAD NO CONTROL OF ANYTHING IN THE CAR.READ ONLINE THE ALTERNATOR IN THE CULPRIT MY CAR WHINES REALLY BAD AND ANY DAY IM ASSUMING IT WILL QUIT BECAUSE OF THIS PROBLEM.NOT COVERED ON ANY INSURANCE AND MOPAR WILL NOT DO ANYTHING ABOUT IT,HOW MANY COMPLAINTS OR DEATH DO THEY NEED TO HAVE A RECALL?CHRYSLER CORP SHOULD BE ASHAMED OF THEMSELVES LETTING THIS GO ON LIKE IT HAS.UNHAPPY WITH MY PURCHASE. *TR
NHTSA ODI 10637755
Sep 13, 2014Electrical system
OVER THE PAST YEAR, I HAVE HAD MAJOR POWER/BATTERY ISSUES WITH MY CAR NOT STARTING AFTER SITTING OVER NIGHT. THE FIRST TIME, I WAS TOLD BY THE DEALERSHIP THAT IT WAS MY 2 YEAR OLD ALTERNATOR WHICH COST ME NEARLY $700 TO REPLACE. LESS THAN 4 MONTHS LATER, MYSTERIOUSLY MY BATTERY ALSO HAD TO BE REPLACED, WHICH WAS ANOTHER $300 PLUS. A FEW WEEKS AGO, WHILE I WAS DRIVING, MY WINDOW STARTING GOING UP AND DOWN INTERMITTENTLY. I MENTIONED THIS TO MY SON, WHO HAD THE CAR WITH HIM DURING THE TIME OF ALL THE ISSUES, HE STATED THAT HE TOLD THE DEALERSHIP ABOUT IT, AND THEY SAID IT WAS THE "SMART WINDOW" AND OFFERED TO REPAIR IT FOR SOME CRAZY AMOUNT OF MONEY. BUT NEVER DID THEY ALLUDE TO THE FACT THAT THE SMART WINDOW WAS THE CAUSE TO MY ALTERNATOR AND BATTERY FAILURE. MY NEW BATTERY WILL NO LONGER HOLD A CHARGE, AND I AM HAVING TO EITHER DISCONNECT IT EVERY NIGHT, OR JUMP START IT EVERY MORNING. WHEN I CALLED CHRYSLER ABOUT THIS ISSUE, AFTER LEARNING THAT THERE ARE MANY CHRYSLER VEHICLES THAT HAVE BEEN RECALLED FOR THIS ISSUE, I WAS TOLD THAT MINE IS NOT ON THE LIST, BUT THAT I COULD TAKE IT TO A DEALERSHIP SPEND MORE MONEY ON DIAGNOSTICS AND THEY COULD REPAIR IT FOR ME! I AM A SINGLE MOM WHO GOT STUCK WITH THIS CAR IN A DIVORCE. I SHOULD NOT HAVE TO DEAL WITH ALL OF THESE EXPENSIVE ISSUES WITH SUCH A YOUNG CAR.THIS IS POOR BUSINESS BY CHRYSLER, AND I WILL SURELY NOT BUY FROM THEM AGAIN! *TR
NHTSA ODI 10632982
Aug 23, 2014SteeringElectrical systemEngine
I WAS DRIVING MY CAR ON 7/19/2014 AS NORMAL AND I NOTICED SEVERAL DRIVERS FROM OTHER CARS POINTING AT MY HOOD. THERE WERE NO DASH INDICATOR LIGHTS ON . I PULLED OVER AND THE CAR POWERED DOWN AND SMOKE STARTED BILLOWING THROUGH THE VENTS AND FROM UNDER THE HOOD. I RELEASED THE HOOD AND NOTICED THE ALTERNATOR SMOKING HEAVILY AND MELTING, I THOUGHT IT WAS ABOUT TO CATCH FIRE. I HAD THE CAR TOWED TO THE DEALERSHIP AND WAS TOLD 4 DAYS LATER THE ALTERNATOR HAD TO BE REPLACED, NOT COVERED UNDER WARRANTY; DUE TO IT BEING CONSIDERED AN ACCESSORY; WOULD COST 723.00 TO REPAIR. BEING THAT THE CAR ONLY HAS 44,000 MILES ON IT, I WAS VERY DISTURBED. MY CAR WAS READY IN ABOUT 4 DAYS WHICH I WENT AHEAD AND PAID FOR REPAIRS AS I NEED THE CAR FOR TRANSPORTATION AND EVEN AFTER I SAW THE COUNTLESS REPORTS OF SIMILAR INCIDENTS ON THE INTERNET AND WAS APPALLED THIS PART HAD NOT BEEN RECALLED. I FIGURED MOST CARS HAVE TO HAVE AT LEAST ONE MAJOR REPAIR SO I'M GOOD FOR AWHILE. WRONG! THE SAME WEEK THE CAR GOT OUT OF THE SHOP, I STARTED HEARING A CLICKING UNDER THE GEAR SHIFT AND THE ABS, ESP AND TRACTION CAME ON THE DASH. I CONTACTED THE DEALERSHIP TO MAKE AN APPOINTMENT TO BRING IT IN BUT IT ISN'T UNTIL A WEEK LATER. I WAS TOLD AS LONG AS THE LIGHT DOESN'T STEADILY REMAIN ON, I SHOULD BE FINE UNTIL MY APPOINTMENT DRIVING IT. TODAY I WAS RIDING ALONG ON A HIGHWAY AND THE CAR BEGIN TO LOSE POWER NOT ALLOWING ME TO ACCELERATE OR STEER, NOW THE MALFUNCTION LIGHT IS ON. DODGE REALLY NEEDS TO CONSIDER RECALLING THIS MODEL AS PROBLEMS START TO OCCUR AT 40,000 MILES FROM WHAT I HAVE READ AND CAN CAUSE SERIOUS SAFETY ISSUES BECAUSE IT STALLS WITH THE INDICATOR LIGHTS FOLLOWING LEAVING CONSUMERS WITH THE INABILITY TO STEER OR GET OUT OF THE DANGERS OF INCOMING TRAFFIC. *TR
NHTSA ODI 10627710
Aug 22, 2014Body & structure
THERE IS A PAINT BOOTH ISSUE AT THE FACTORY IN ONTARIO CANADA. MY REDLINE 3 PEARLCOAT HAS BUMPS ALL OVER THE BODY PAINT JOB. ITS LIKE THE BOOTH WAS DIRTY AND IT EITHER GLOBBED OFF THE END OF A SPRAYER OR IT WAS REALLY DIRTY INSIDE BUT I DID NOT SEE IT UNTIL AFTER I PURCHASED IT. I PAID AN EXTRA $995 FOR THIS SO WTF OVER? ORANGE PEEL AND YOU NAME IT. DOES NOT LOOK LIKE A FACTORY PAINT JOB UNLESS IT WAS MONDAY OR FRIDAY I GUESS! I HATE THAT WHEN YOU CALL DODGE CORPORATE THEY COULD GIVE A RATS [XXX]! ONE LADY SAID "WE DON'T CARE WE DON'T SELL THE VEHICLES WE JUST MAKE THEM" I SAID SERIOUSLY SO YOU MAKE A PRODUCT BUT DON'T STAND BEHIND IT [XXX]! NONE OF THEM CARE, EVEN AFTER DROPPING $50K SO YEAH. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI 10627355
Aug 16, 2014Electrical systemEngine
ALTERNATOR STARTED WHINING AND GOT EXTREMELY HOT AND STARTED SMOKING AND FAILED WHILE DRIVING. *TR
NHTSA ODI 10625779
Aug 12, 2014BrakesTraction Control SystemEngineFire
TL* THE CONTACT OWNS A 2011 DODGE CHALLENGER. THE CONTACT STATED THAT THE ABS AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE VEHICLE STALLED AND SMOKE APPEARED FROM UNDERNEATH THE HOOD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 46,000.
NHTSA ODI 10621752
Jul 30, 2014AirbagsBody & structureCrash2 injuries
I WAS TRAVELING IN THE CENTER LANE OF THE HWY,GOING APPROX 60 MPH WHEN THE CAR IN THE LEFT LANE A RED CHEVY IMPALA SIDESWIPED A SUV BEHIND ME, AT THAT TIME THE RED CHEVY LOST CONTROL OF HIS CAR AND HIT ME IN THE DRIVERS SIDE REAR QUARTER PANEL, THAT SPUN MY CAR, I THEN HIT THE GUARD RAIL WENT BACK ACROSS 3 LANES OF TRAFFIC HIT THE CAR THAT HIT ME AND STOPPED NEAR THE SHOULDER OF THE HWY.NO AIRBAGS DEPLOYED, MY WIFE'S HEAD SMACKED THE PASSENGER WINDOW AND ENDED UP WITH A MAJOR CONCUSSION,AND OTHER INJURIES. *TR
NHTSA ODI 10617758
Jul 20, 2014Engine
MY FIANCE AND I WERE LEAVING A STORE WHEN ALL THE LIGHTS IN THE CAR STARTED FLASHING AND THE ENGINE STARTED MAKING A WEIRD HUMMING SOUND AND THEN THE CAR DIED AND WOULD NOT START AGAIN! I HAD TO PAY A TOW TRUCK TO COME OUT AND PICK IT UP AND TAKE IT IN TO THE DODGE DEALERSHIP. WAS WITHOUT MY CAR FOR ALMOST A MONTH BECAUSE I HAD TO SLOWLY PAY THE DEALERSHIP $600 THAT I DID NOT HAVE. THEN THE DEALERSHIP DIDN'T EVEN MENTION THE BATTERY WAS PROBABLY GONNA DIE SO A WEEK LATER AFTER I FINALLY GOT MY CAR BACK, I GO OUT AND IT WON'T START AGAIN! SO THEN I HAD TO SPEND ALMOST ANOTHER $200 ON A BRAND NEW BATTERY. I AM JUST COMPLETELY OFFENDED THAT THIS A HUGE AND MASSIVELY COMMON PROBLEM AND DODGE HASN'T EVEN TRIED TO FIX IT! I LOVE MY CHALLENGER BUT I WAS SO EXASPERATED WITH ALL THE BS THAT I WAS READY TO TAKE IT BACK TO WHERE I BOUGHT IT A YEAR AGO AND GIVE IT BACK. DODGE NEEDS TO FIX THIS PROBLEM AND COMPENSATE ALL OF US WHO HAVE HAD TO DEAL WITH THIS MESS! LUCKILY FOR THEM THEREHAVEN'T BEEN ANY FATALITIES CONNECTED WITH THIS PROBLEM! *TR
NHTSA ODI 10614806
Jul 10, 2014Electrical systemElectronic Stability Control (esc)Brakes
ON MAY 30TH I WAS HEADING HOME AFTER A LOG DAYS WORK WHEN I NOTICED THAT THE BATTERY LIGHT HAD TURNED ON, THINKING IT WAS JUST THE BATTERY NEEDING TO BE RECHARGED I KEPT DRIVING. MINUTES AFTER THE CHECK ENGINE(MIL), BRAKE (PARKING BRAKE?), ABS, ESP BAS, TRACTION CONTROL LIGHTS CAME ON AND GUESS WHAT HAPPENS NEXT!? I LOSE MY ABILITY TO STEER AND BRAKE MY VEHICLE GOING 60 ON THE HIGHWAY! LUCKILY I LIVED 8MIN AWAY FROM MY PLACE AT THE TIME AND MANAGED TO GET TO MY HOME WITH NO POWER STEERING ON BRAKING ABILITY! SO I WENT TO AUTOZONE AND BOUGHT MYSELF A BATTERY BECAUSE IT WAS TESTED AS A BAD BATTERY IT WAS INSTALLED ON MY CAR & IT TURNED ON AS NORMAL, UNTIL I ACTUALLY DROVE MY CAR TO SCHOOL THE FOLLOWING MORNING, SET IT ON PARK & SMOKE STARTED COMING OUT OF MY ALTERNATOR. KNOWING HOW MUCH A ALTERNATOR FOR MY CAR COSTS I SAVED ENOUGH MONEY TO BUY A AFTERMARKET ALTERNATOR SO I WENT TO AUTOZONE TO BUY ONE AND THE GENTLEMEN TOLD ME THAT IT GIVES HIM THE OPTION TO ORDER ONE BUT WHEN HE DOES THEY DON'T HAVE ANY BECAUSE SINCE THE CAR IS NEW THE ONLY I COULD GET IS THE MANUFACTURED ALTERNATOR WHICH THEY SELL FOR $545 AND ARE ON BACK ORDER!? REALLY DODGE REALLY? IT TOOK ME A MONTH TO SET ASIDE MONEY FOR WHAT I THOUGHT I COULD BUY A ALTERNATOR AND COME TO FIND OUT YOU'RE THE ONLY ONES THAT SELL IT, SHAME ON YOU GUYS! I'M FATHER A HARD WORKER AND A STUDENT AT UTI AND YOU GUYS DON'T ALLOW ANYONE TO SELL YOUR ALTERNATORS. DOESN'T MAKE ANY SENSE BEING THAT YOU'RE ON BACK ORDER. THIS COULD'VE ENDED WAY WORSE WHEN I WAS ON THE HIGHWAY. IF YOU'RE READING THIS AND HAVE THE SAME PROBLEM, PLEASE SUBMIT A COMPLAINT AS THEY WILL EVENTUALLY SEE A TREND ABOUT THIS AND HOPEFULLY RECALL THESE BAD ALTERNATORS THAT DENSO MANUFACTURES. *TR
NHTSA ODI 10609719
Jul 7, 2014SteeringElectrical systemSpeed control
PROBLEM IDENTICAL TO PRIOR CUSTOMER COMPLAINT WITH ALL INTERNAL LIGHTS AND GAUGES BLINKING. DRIVING DOWN THE ROAD AND THE LIGHTS STARTED FLASHING, ENGINE STARTED RACING, SMELLED RUBBER, SPEEDOMETER RACING. PULLED OVER TO THE SIDE OF THE ROAD. PUT THE CAR IN PARK, AND THE LIGHT SHOW CONTINUED. ALL OF A SUDDEN THE CAR CUT OFF AND NEVER STARTED AGAIN. HAD TO CALL A TOW TRUCK TO PICK IT UP AND TAKE TO REPAIR SHOP. REPAIRMAN EXACT WORDS WERE "THE ALTERNATOR IS FRIED AND IT DESTROYED YOUR BATTERY". AFTER A NEW BATTERY WAS PUT IN THE CAR, THE ALTERNATOR STARTED SMOKING. BATTERY/INSTALLATION $250, ALTERNATER/INSTALLATION $750. COULD ONLY GET ALTERNATOR FROM DODGE DEALERSHIP BECAUSE THEY CLAIM THE CAR WAS TOO NEW FOR AN AFTERMARKET ALTERNATOR.... AND WAS ON BACK ORDER. I MAY NOT BE THE SMARTEST SPERSON IN THE WORLD, BUT DOESN'T IT SEEM THAT THERE ARE SOME MAJOR ISSUES GOING ON IF THE SUPPOSEDLY NEW ALTERNATOR IS ON BACKORDER. HAD MY SON AND I BEEN ON THE HIGHWAY DRIVING AND THE CAR CUT OFF, THIS STORY MAY HAVE HAD A DIFFERENT ENDING. I'M VERY CONCERNED THAT THERE HAS NOT BEEN A RECALL. I HOPE AND PRAY THAT DODGE IS NOT WAITING FOR SOMEONE OR SOME FAMILY TO LOSE THEIR LIFE BEFORE MAKING THIS A SAFER VEHICLE. THIS NOT ONLY PUTS DODGE CHALLENGER OWNERS AT RISK, BUT THE OTHER DRIVERS ON THE ROAD AS WELL. *JS
NHTSA ODI 10608623
Jun 18, 2014Electrical system
WIFE WAS DRIVING INTO TOWN FROM HER SISTERS HOUSE AND NOTICED ABS, TRACTION CONTROL LIGHT AND OTHER LIGHTS BEGIN TO COME ON WHILE SHE WAS DRIVING. SHE BEGAN TO NOTICE A BURNING SMELL AT AROUND 40 MPH JUST BEFORE GETTING INTO TOWN. WHEN SHE PARKED THE CAR AT WALMART SHE NOTICED ALL THE LIGHTS FLASHING LIKE A CASINO AND THE CAR WOULD NOT START. SHE CALLED ME TO COME GET HER WHILE SHE WAS IN THE STORE SO I WENT AND GOT HER KEYS, GAVE HER MY TRUCK TO DRIVE BACK TO HER SISTERS, AND WENT TO HER VEHICLE WHICH STARTED UP WHEN I ATTEMPTED TO TURN IT ON. AS I WAS DRIVING THE CAR HOME I NOTICED A WINDING NOISE COMING FROM THE ENGINE BUT THAT WAS THE ONLY THING I EXPERIENCED WHILE I WAS DRIVING IT. THE NEXT DAY I HAD MY FATHER COME BY SO WE COULD TAKE HIS TRUCK WITH US IN CASE IT MALFUNCTIONED AGAIN. AS MY FATHER WAS DRIVING THE CAR INTO TOWN TO AN AUTO PART STORE THE CASINO LIGHT SHOW STARTED UP AND THE VEHICLE COMPLETELY DIED WHILE DRIVING AT 40 MPH SO HE HAD TO COAST IT DANGEROUSLY INTO A GAS STATION PARKING LOT, THANKFULLY THIS DIDN'T HAPPEN ON THE INTERSTATE GOING 70 WITH 18 WHEELERS AROUND. I CALLED A TOW TRUCK AND HAD IT TOWED TO DODGE DEALERSHIP DOWN THE ROAD AND THEY SAID THIS WAS A COMMON PROBLEM AND THE BATTERY AND ALTERNATOR NEEDED REPLACED WHICH IS GOING TO COST AROUND $900. THIS HAS ANGERED ME ALL DAY THAT THEY KNEW THIS WAS A COMMON PROBLEM AND NO RECALLS HAVE BEEN ISSUED ON THIS. THIS COULD POTENTIALLY INJURE OR KILL SOMEONE BECAUSE IT SHUTS DOWN COMPLETELY WHILE DRIVING AND NOT EVERYONE CAN CONTROL THE STEERING WHEEL WHEN THE POWER STEERING GOES OUT. THIS HAPPENED AROUND 59,000 MILES. WE WONT BE BUYING ANYTHING FROM CHRYSLER OR DODGE FROM THIS DAY FORWARD. *TR
NHTSA ODI 10604422
Jun 11, 2014Electrical system
THE FIRST TIME MY 11 DODGE CHALLENGER MESSED UP WAS JANUARY 2014. WENT TO START IT AND IT WOULDN'T. GOT TOWED TO DEALERSHIP-WAS TOLD THE DOOR HANDLED SHORTED OUT. 2ND TIME WAS IN APRIL 2014 I SMELT BURNING RUBBER TURNED MY CAR OFF AND THEN IT WOULD NOT START AND WINDOWS ROLLED DOWN. GOT TOWED- WAS TOLD BAD BATTERY. NOW THE 3RD TIME JUNE 2014 I WAS DRIVING ABOUT 40 MPH THE INSIDE OF MY CAR LOOKED LIKE A CASINO SLOT MACHINE WITH ALL THE LIGHTS AND SOUNDS GOING OFF! EVERY LIGHT ON MY DASH FLASHED OVER AND OVER! MY SEATBELT LIGHT SAID I DIDN'T HAVE MY SEAT BELT ON WHEN I DID! THEN MY SEAT WARMER CAME ON AND WAS HOT AS FIRE, THEN I DID HAVE TO UNBUCKLE SO I DID NOT GET BURNED! RADIO WAS FLASHING ON AND OFF. HOT AIR CAME POURING IN THROUGH MY VENTS. I LITERALLY THOUGHT MY CAR WAS ON FIRE! MY GAS NEEDLE KEPT JUMPING FROM FULL TO EMPTY! CAR STALLED 2 TIMES BEFORE MY STEERING WHEEL LOCKED UP AND I HAD TO RUN UP INTO MY PARENTS NEIGHBORS YARD!! AFTER CAR DIED MY GAS NEEDLED STAYED AT F AS IF IT WERE ON, AND MY TEMP NEEDLE STAYED BETWEEN COLD/HOT AS IF THE CAR WERE RUNNING. I COULD NOT OPEN MY TRUNK. MY TRUNK LIGHT ON TAIL END WAS FLASHING ON AND OFF. OF COURSE TOWED AGAIN AND NOW THEY SAY IT IS THE ALTERNATOR! IT HAS BEEN 6 DAYS AND I STILL HAVE NOT GOTTEN MY CAR BACK! SAYS IT SHOULD BE IN TOMORROW AND IT IS NO BIGGIE TO PUTTING IT ON. BUT YET WHEN I WAS THERE 5 DAYS AGO HE SAYS CHALLENGERS GO THROUGH ALTERNATORS A LOT THAT'S WHY AUTO ZONE AND DODGE STOCK UP ON THEM, BUT YET I AM HAVING TO WAIT FOR ONE TO COME IN?? BS AS OF TODAY MY CAR HAS 32,200 MILES ON IT! *TR
NHTSA ODI 10597573
Jun 10, 2014Airbags
TL* THE CONTACT OWNS A 2011 DODGE CHALLENGER. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE FRONT PASSENGER SIDE SEATBELT PRETENSIONER CIRCUIT WAS FAULTY CAUSING THE PASSENGER SIDE AIR BAG TO BECOME DEFECTIVE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN RECALL NHTSA CAMPAIGN NUMBER 13V118000 (AIRBAGS). THE FAILURE MILEAGE WAS 24,344.
NHTSA ODI 10597492
Jun 5, 2014Fuel system
WAS DRIVING DOWN THE FREEWAY AND AT APPROXIMATELY 75 MPH, VEHICLE'S ENGINE FAILED AND ALL SYSTEMS WENT DEAD. LUCKILY I HAD ENOUGH MOMENTUM TO GET OFF THE FREEWAY AND INTO A SAFE AREA. AFTER BEING TESTED BY MECHANIC, HE SAID THE EDM HAD A STORED FAULT WITH THE CAMSHAFT SENSOR HOWEVER NO CURRENT FAULTS. CAMSHAFT SENSOR WAS STILL REPLACED AND CAR WOULD STILL NOT TURN ON. MECHANIC TOLD ME HE READ SEVERAL STORIES OF ALL WIRE HARNESSES BEING REPLACED AND EVEN EDM BEING REPLACED HOWEVER PROBLEM STILL CONTINUES TO PERSIST. *TR
NHTSA ODI 10596441
May 28, 2014Electrical systemAirbagsSpeed controlCrash1 injury
I WAS RETURNING TO WORK FROM LUNCH AND I WAS DRIVING SOUTH IN THE COMPANY PARKING LOT GOING NO FASTER THAN 5-10 MPH. I STARTED TO MAKE A RIGHT TURN INTO A PARKING SPACE SO THAT I COULD BACK INTO THE PARKING SPACE DIRECTLY BEHIND IT. AS I STARTED TO MAKE THE TURN I TOOK MY FOOT OFF THE GAS AND PLACED IT ON THE BRAKE SO I COULD COME TO A COMPLETE STOP BEFORE I BACKED UP INTO THE SPACE BEHIND ME. AS I HAD MY FOOT ON THE BRAKE THE CAR ACCELERATED ON ITS OWN AND BECAUSE I HAD NO TIME TO REACT THE CAR PLOWED THROUGH A TREE, SOME HEAVY VEGETATION AND DOWN AN EMBANKMENT. THERE WAS SIGNIFICANT DAMAGE TO THE FRONT OF THE CAR, AS A RESULT OF THE IMPACT WITH THE TREE, WHICH CAUSED THE ENTIRE BUMPER TO FALL OFF AND DESTROYED. YET, THE AIRBAGS, WHICH WERE RECALLED AND ALREADY "SERVICED" ONCE BEFORE, NEVER DEPLOYED. *TR
NHTSA ODI 10594493
Apr 24, 2014Electrical systemElectronic Stability Control (esc)
WHILE DRIVING ABOUT 45MPH ABS, EAP/BAS AND TRACTION CONTROL LIGHTS CAME ON. PARKED CAR AND WOULD NOT START. NO POWER. TOWED TO DODGE DEALERSHIP AND AFTER 2 DAYS REPORTED NEEDED NEW BATTERY AFTER OLD BATTERY WOULD NOT KEEP CHARGE. ONE DAY AFTER GOT VEHICLE FROM DEALER, DROVE VEHICLE BATTERY LIGHT CAME ON, DROVE TO DEALER SERVICE TURNED OFF VEHICLE AND TURNED ON AGAIN BUT LIGHT DID NOT COME ON. TECH CHECKED BATTERY CONNECTION, WAS OK AND TRIED TO DRIVE HOME. DROVE VEHICLE 3 MILES BATTERY LIGHT, ABS, EAP/BAS AND TRACTION LIGHTS CAME ON AGAIN, IDLED ROUGH THEN DASH WENT DARK AND CAR KILLED, STEERING LOCKED. GOT RELATIVE TO PUT ANOTHER BATTERY IN TO DRIVE VEHICLE TO DEALERSHIP. IS THERE NOW AWAITING DIAGNOSIS BUT ALL THINGS POINT TO BAD ALTERNATOR. VEHICLE 3WEEKS OUT OF WARRANTY WITH 31000 MILES. THE CHARGER HAS HAD ISSUES WITH ALTERNATOR & HAVE SEEN A FEW CHALLENGERS COMPLAINT ON OTHER SITES. I DID LIKE MY CAR BUT THIS APPEARS TO BE A MANUFACTURER DEFECT WITH ALTERNATORS, ONLY 31000 MILES AND GONE BAD. *TR
NHTSA ODI 10584563
Jan 3, 2014Transmission & drivetrain
I BOUGHT MY 2011 CHALLENGER SRT 8 USED WITH JUST OVER 13,000 MILES. I DID A VIN CHECK AND FOUND NO ISSUES WITH THIS CAR. I TOOK THE CAR TO A DEALERSHIP BECAUSE I DIDN'T THINK THE REAR END SOUNDED RIGHT. THE DEALERSHIP INSTALLED REAR AXLE DAMPENERS UNDER TSB 01-005-12. THE DEALERSHIP HAD MY CAR FOR 30 DAYS AND WHEN I GOT THE CAR BACK IT SOUNDED ABOUT THE SAME. I CALL THE DEALERSHIP AND WAS TOLD THAT THE WARRANTY ON MY VEHICLE WAS VOIDED. THE MONTH BEFORE THERE WAS NO ISSUES WITH THE WARRANTY. I CALLED CHRYSLER CUSTOMER CARE AND THEY HAD A HARD TIME FINDING OUT WHY THERE WAS A WARRANTY ISSUE. THEY WOULD LATER CALL ME AND STATE THAT ONLY THE REAR AXLE WAS VOIDED BECAUSE IT HAD BEEN REPLACED 2 OTHER TIMES. I ASKED TO HAVE SOMETHING PUT IN WRITING ON THIS AND WAS TOLD THAT CHRYSLER DOES NOT PUT THINGS LIKE THIS IN WRITING. I WANTED TO KNOW WHAT WAS UNDER WARRANT AND WHAT WAS NOT UNDER WARRANTY AND WHY. CHRYSLER CUSTOMER CARE TOOK ANOTHER MONTH TO COME UP WITH SOME TYPE OF AN ANSWER. THIS WAS AFTER THEY REPEATEDLY CALLED ME AND ASKED WHAT DEALERSHIPS I HAD TAKEN THE CAR TOO BECAUSE THEY COULD NOT FIND RECORDS OF WHICH DEALERSHIP DID THE VOID ON THE WARRANTY. I TOOK THE CAR TO ANOTHER DEALERSHIP FOR A TRANSMISSION ISSUE AND WAS TOLD THAT THE ENTIRE DRIVELINE WARRANTY WAS VOIDED. I WAS TOLD THAT THE TRANSMISSION SINK GEARS WERE WORN BECAUSE OF THE ISSUES WITH THE REAR AXLE. MY CAR NOW HAS 29,000 MILE AND NEEDS A NEW REAR AXLE AND MAJOR TRANSMISSION WORK. ALL THIS WITH NO WARRANTY AND NO PROOF OF WHY THERE IS NO WARRANTY. *TR
NHTSA ODI 10558325