What 335 owners told NHTSA about the 2011 Chrysler 200

THE CAR CUTS OFF WHEN DRIVING OR SEATING AT A RED LIGHT NEED HELP TO FIGURE THE PROBLEM OUT

NHTSA ODI 11151349

MY DAUGHTER WAS DRIVING ON THE HIGHWAY AT 70 MPH WHEN THE 2011 CHRYSLER 200 JUST SHUT OFF. DASH WENT DARK, RADIO OFF, CAR COMPLETELY TURNED OFF! LUCKILY SHE WAS BY AN OFF RAMP AND WAS ABLE TO COAST TO A STOP AT THE TOP OF THE RAMP. THE ONLY THING THAT WAS STILL WORKING WAS THE BRAKES, THANK GOODNESS! THE CAR DID NOT RESTART RIGHT AWAY. NO ELECTRICAL COMPONENTS CAME BACK ON EITHER WITH TURNING THE KEY. ABOUT AN HOUR LATER THE CAR DID RESTART. WE TOOK IT TO A CHRYSLER DEALERSHIP THE NEXT DAY. THEY KEPT IT FOR 2 DAYS. THEY WERE UNABLE TO PULL ANY CODES FROM THE CAR OR RECREATE THE EVENT, THUS BEING UNABLE TO FIX THE CAR AND ANSWER WHY IT HAPPENED!

NHTSA ODI 11132924

MY CHRYSLER 200 WILL STALL INTERMITENLY GOING DOWN THE ROAD. IT DOES NOT MATTER IF I AM COMING UP TO A STOP SIGN OR RUNNING DOWN THE EXPRESSWAY. WHICH IS WHAT HAPPENED THE LAST TIME AND IT WAS VERY SCARY. IT WILL ALSO CHUG AT TIMES LIKE IT IS OUT OF GAS WHEN I HAVE A FULL TANK OR 1/2 A TANK. I KNOW THAT THE 2015'S WERE RECALLED AND IT SOUNDS EXACTLY WHAT IS HAPPENING WITH MY 200.

NHTSA ODI 11130916

WHEN DRIVING THE RED LIGHTING BOLT LIGHT COME WITH TRACTION CONTROL LIGHT THE TOTAL LOSS OF ENGINE POWER HAPPEN ON THE INTERSTATE AT ABOUT 65 MPH IN HEAVY TRAFFIC HAD TO TURN CAR OFF THEN START BACK UP THIS HAPPENS ABOUT EVERY OTHER DAY HAVE REPLACED EVERYTHING THAY HAVE SAID NO FIX VERY DANGEROUS.

NHTSA ODI 11130060

MY VEHICLE BATTERY LIGHT CAME ON AFTER GETTING A NEW BATTERY. THEN DRIVING ONE DAY ON STREET IT JUST STALLED OUT. IT STARTED UP AFTER 2 MINS. PARKED IT ABOUT 1/2 AN HOUR IT STARTED RIGHT BACK UP ONLY TO STALL AGAIN 2 MORE TIMES BOTH ON STREET IN HEAVY TRAFFIC. I GOT A ALERT OIL CHANGE REQUIRED (WALMART) CHANGED THE OIL MADE IT HOME LATER WENT BACK OUT FOR THE CAR TO STALL AGAIN SAME BUSY STREET, IT STARTED ABOUT 4 MINS LATER, MADE IT HOME DIDN'T MOVE IT COUPLE DAYS. MECHANIC PUT IT ON DIAGNOSTIC SAID I NEEDED ALTERNATOR STILL STALLING AFTER NEW ALTERNATOR. HAVEN'T HAD THE CAR A MONTH! BATTERY LIGHT STILL ON AFTER NEW ALTERNATOR AS WELL.

NHTSA ODI 11092394

TL* THE CONTACT OWNS A 2011 CHRYSLER 200. THE CONTACT STATED THAT THE HEATER SYSTEM IN THE VEHICLE BECAME INOPERABLE. THE CONTACT STATED THAT THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO LOCAL DEALER PORTAGE FORD CDJR LOCATED AT 3013 COUNTY HWY CX, PORTAGE, WI 53901 WHERE IT WAS DIAGNOSED THAT THE HEAT INTERCHANGER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, HOWEVER THE REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000.

NHTSA ODI 11056807

TAKATA RECALL. VEHICLE STALLS WHEN IN MOTION.

NHTSA ODI 11001817

WHILE DRIVING ON THE FREEWAY DURING STOP-AND-GO, RUSH HOUR TRAFFIC, MY VEHICLE'S ENGINE COMPLETELY SHUT OFF WITHOUT ANY WARNING. AT THE MOMENT OF THE ENGINE STALLING, I WAS COASTING WITH MY FOOT OFF OF THE ACCELERATOR AT LESS THAN 5 MPH, UP A SLIGHT INCLINE, ON AN OVERPASS AND INSIDE OF A CONSTRUCTION ZONE THAT WAS VOID OF A SHOULDER TO PULL OFF ONTO. WHEN I ATTEMPTED TO DEPRESS THE ACCELERATOR TO MAKE IT OVER THE UPHILL OVERPASS, THE PEDAL WAS LIMP AND NOTHING HAPPENED. THE ELECTRICAL PANEL IN MY DASH WAS OFF, WITH THE VEHICLE STILL IN DRIVE AND NO PHYSICAL OR AUDIO SIGNS OF WARNING OCCURRED PRIOR TO THE ENGINE SHUTTING OFF. I QUICKLY HIT THE BRAKES TO AVOID ROLLING IN REVERSE DOWN THE OVERPASS, SHIFTED THE VEHICLE INTO PARK AND TURNED THE IGNITION KEY TO OFF. WHEN I ATTEMPTED THE RESTART THE ENGINE, THE VEHICLE STARTED AS IF NOTHING HAD OCCURRED. AFTER DRIVING THROUGH THE REMAINDER OF THE CONSTRUCTION ZONE, I EXITED THE FREEWAY. AFTER MAKING A SHARP, RIGHT-HANDED TURN FROM THE OFF-RAMP TO THE LOCAL ROAD, THE EMERGENCY "BRAKE" WARNING LIGHT ON THE DASH TURNED ON AND WAS ACCOMPANIED WITH AN AUDIO WARNING. THE LIGHT REMAINED LIT FOR THE DURATION OF THE TURN AND FOR APPROXIMATELY 500 FEET AFTERWARD UNTIL IT TURNED OFF. NO OTHER ABNORMALITIES WERE OBSERVED WITH THE VEHICLE. THE VEHICLE HAS SLIGHTLY MORE THAN 120K MILES ON IT AND NOTHING LIKE THIS HAS EVER OCCURRED IN THE PAST. THIS APPEARS TO BE A COMMON PROBLEM WITH THE 200, ESPECIALLY WITH THE 2011 AND 2012 MODELS. MY ENGINE IS A 4-CYL, 2.4L. DESPITE THIS WIDESPREAD HAZARD, AND AN EARLY INVESTIGATION BY THE NHTSA, NO RECALL HAS BEEN MANDATED. THE RATIONALE? BECAUSE IT OCCURS AT A "LOW RATE IF SPEED". THIS IS ABSURD. I WAS ON A FREEWAY OVERPASS, INSIDE A CONSTRUCTION ZONE, DURING RUSH HOUR. IF THIS NOT A HAZARD, I DON'T KNOW WHAT IS. PLEASE MANDATE A RECALL FOR THIS BEFORE SOMEONE DIES ON A TRAIN TRACK OR INTERSECTION.

NHTSA ODI 10991743

TL* THE CONTACT OWNS A 2011 CHRYSLER 200. WHILE THE CONTACT'S GIRLFRIEND WAS DRIVING AT LOW SPEEDS THROUGH A PARKING LOT, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. SEVERAL HOURS LATER, THE VEHICLE STALLED AGAIN AND ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT DIAGNOSED, BUT THE CONTACT REPLACED THE BATTERY AND ALTERNATOR HIMSELF. THE FAILURE PERSISTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 68,000.

NHTSA ODI 10971852

S61 RECALL FOR SOME KIND OF SAFETY MODULE FOR MY CAR. CHRYSLER WON'T FIX IT AND IT HAS BEEN WELL OVER 6 MONTHS. MY LIFE AND THE LIVES OF MY FAMILY MEMBERS ARE IN DANGER AND CHRYSLER WON'T GIVE ME A LOANER CAR TO DRIVE UNTIL THE PARTS COME IN.

NHTSA ODI 10968766

THE ALTERNATOR EXPERIENCED A RAPID FAILURE: WHILE DRIVING ON I-95 NORTH THROUGH MARYLAND AT HIGHWAY SPEED (~65 MPH), THE ABS AND STEERING CONTROL INDICATOR LIGHTS BEGAN TO BLINK ON AND OFF, JOINED SHORTLY THEREAFTER BY THE BRAKE INDICATOR. THIS WENT ON FOR ABOUT 10 SECONDS BEFORE THE VENTS SUDDENLY BEGAN TO BLOW HOT AIR. I PULLED OVER TO THE SHOULDER AND SHUT THE ENGINE. THE CAR WOULD NOT RESTART AND THE BATTERY DIED--NO HAZARD LIGHTS, OR ANYTHING. I LIFTED THE HOOD TO CHECK AND IT SMELLED LIKE SOMETHING WAS BURNING. AFTER HAVING THE CAR TOWED FOR SERVICE, THEY SAID IT WAS THE ALTERNATOR. THE CAR IS A 3.6L WITH A 160 AMP ALTERNATOR. THE SAME ALTERNATOR WAS RECALLED FOR THE SAME ISSUE (NHTSA RECALL 14V-634) IN THE REAR-WHEEL DRIVE VERSIONS OF THESE CHRYSLERS. FROM MY UNDERSTANDING, THE ALTERNATOR IN MY CAR IS IDENTICAL TO THE RECALLED ALTERNATOR, DIFFERING ONLY IN THE HOUSING. THERE WERE NEVER ANY INDICATORS THAT THE ALTERNATOR WAS GOING BAD--NO DIMMING LIGHTS, NO HISTORY OF REQUIRING JUMP STARTS, ETC. THIS CAME OUT OF NOWHERE AND WOULD HAVE PUT US IN A DEAD CAR IN THE MIDDLE OF A MAJOR INTERSTATE IN A RAINSTORM HAD WE NOT PULLED OVER TO THE SHOULDER IMMEDIATELY. *TR

NHTSA ODI 10947561

WE LEFT CANADA TO GO ON A VACATION TO SOUTHERN CALIFORNIA, THE TRIP WAS 3200 KILOMETRES. ALL OF A SUDDEN THE WIPERS WENT UP ABOUT 6 INCHES AND STOPPED WITHOUT BEING ON. LATER DID IT AGAIN. A FEW MORE TIMES. WE THEN TRIED TO TURN THEM ON AND IT WENT HALF WAY AND STOPPED. AFTER THAT IT DID ALL KINDS OF WEIRD THINKS FROM TURNING ON WHEN THE SWITCH WAS OFF. THIS PROBLEM CAUSED US TO HAVE TO STOP SEVERAL TIMES DURING OUR TRIP DUE TO RAINING AND SNOWING. THE LAST DAY WHEN WE FINALLY ARRIVED TO PALM SPRINGS, WHEN I SHUT THE VEHICLE OFF, THE WIPERS WERE ON AT FULL SPEED. I HAD TO DISCONNECT THE BATTERY TO STOP IT. I THEN WENT ON THE INTERNET AND DID SOME RESEARCH. THANK GOODNESS FOR PEOPLE POSTING THEIR PROBLEMS ON THE INTERNET, I WAS ABLE TO DIAGNOSE THE PROBLEM TO THE TIPM. IT APPEARS TO BE A RECURRING PROBLEM WITH CHRYSLER TIPM'S. AND OF COURSE THIS IS NOT A WARRANTY ITEM AS THE WARRANTY HAD JUST EXPIRED IN JUNE. TOTALLY DISAPPOINTED WITH CHRYSLER'S WARRANTY AND RECALL OF THEIR TIPM'S. FROM WHAT I HAVE READ ABOUT THEIR TIPM PROBLEMS, IT HAS SERIOUS POTENTIAL FOR INJURY. IT CAN QUIT TOTALLY ALL OF A SUDDEN SHUTTING DOWN ALL POWER AND STOPPING THE VEHICLE ON A BUSY HIGHWAY.

NHTSA ODI 10937354

THEY HAVE RECALL ON IT BUT HAVE NOT YET FIXED THE PROBLEM

NHTSA ODI 10927651

CAR STALLS WITHOUT MUCH WARNING WHILE DRIVING. ENGINE LIGHT COMES ON, THEN A SLIGHT JERK OF THE VEHICLE, THEN POWER CUTS OUT. POWER STEERING LOSS,, RADIO DISPLAY GOES OUT AND HAZARDS WON'T WORK, WHICH IS VERY DANGEROUS. IF I TURN THE KEY OFF, I CAN RESTART THE CAR AND DRIVE AGAIN, BUT IT HAPPENS EVERY FEW MINUTES. VERY SCARY TO BE DRIVING IN RUSH HOUR TRAFFIC AND HAVE THE CAR SIMPLY SHUT DOWN AND NOT BE ABLE TO AT LEAST SIGNAL OTHER DRIVERS WITH HAZARD FLASHERS. NOT A BATTERY OR ALTERNATOR ISSUE, AS THESE HAVE BEEN REPLACED. SOMETHING NEEDS TO BE DONE BEFORE SOMEONE GETS SERIOUSLY HURT BECAUSE THE VEHICLE INTERMITTENTLY JUST SHUTS DOWN. CAR IS CURRENTLY AT DEALERSHIP SINCE MECHANIC COULD NOT FIGURE OUT WHAT WAS WRONG.

NHTSA ODI 10898213

PULLING ONTO A MAJOR BUSY HIGHWAY MY CAR SHUT OFF COMPLETELY AND WOULD NOT RESTART. AFTER SPENDING $533 DOLLARS IN JUNE FOR A ELECTRONIC THROTTLE CONTROL SENSOR, I'M NOW BEING TOLD I HAVE TO PAY $1300 TO HAVE THE TOTALLY INTERGRATED POWER MODULE REPLACED WHICH AFTERWARDS I MAY HAVE TO REPLACE A POWER SENSOR. OF COURSE, THEY WON'T KNOW IF THE 3RD PART IS NEED UNTIL THEY REPLACE THE 2ND.

NHTSA ODI 10897889

DASH BOARD LIGHTS FLASH, HORN ENABLES FOR ABOUT 20 SECONDS AND VEHICLE DOES NOT START. TWO BATTERIES REPLACED. TWO DAYS OF ASE CERTIFIED MECHANIC TIME. HALF OF WHICH WAS CHARGING THE BRAND NEW BATTERY THAT DIED WITHIN A WEEK. ON OR ABOUT MARCH 22, 2016, ATTEMPT TO START CAR FAILED WITH THE DASH BOARD LIGHT FLASH, HORN ENABLES, AND THE VEHICLE WILL NOT START. HORN ENABLES FOR ABOUT 15 SECONDS EACH TIME WE ATTEMPT TO START. AUTOZONE GOLD BATTERY REPLACEMENT PERFORMED BY OWNER. HORN HAS NOT WORKED SINCE THIS FIRST INCIDENT; WHICH SHOULD BE CONSIDERED A SAFETY ISSUE AND NOT ONLY ADDRESSED FOR POSSIBLE WIRING CONCERN BUT PASSENGER SAFETY. WITHIN ONE WEEK, BATTERY WAS COMPLETELY DEAD AND BATTERY WAS REPLACED AND INSTALLED BY OWNER. WITHIN ONE MORE WEEK, BATTERY WAS COMPLETELY DEAD. ON APRIL 13, VEHICLE WAS DROPPED AT ASE CERTIFIED MECHANIC MAYBERRY IN COLUMBIA, TN AND MOST OF 4/13 WAS ATTEMPTING TO CHARGE THE BATTERY. ON 4/14, DIAGNOSIS RESUMED WITH FULLY CHARGED REPLACEMENT BATTERY. LOOSE BATTERY CABLE TIGHTENED. NO OTHER ISSUE FOUND. NO SOLUTION FOUND. SUSPECT OWNER WILL ONCE AGAIN HAVE DEAD BATTERY WITHIN DAYS. NO HORN FUNCTION.

NHTSA ODI 10859878

DASH BOARD WARNING LIGHTS COME ON AND THE CAR DIES. I HAVE HAD THE ALTERNATOR AND ALTERNATOR BELT REPLACED LAST SUMMER; NOW IT IS DOING IT AGAIN. THE CAR IS VERY DANGEROUS AND IT SIMPLY "DIES".

NHTSA ODI 10854368

THE LIGHT FOR THE AIRBAG MALFUNCTION ON THE DASH STAYS ON ALL THE TIME. WHEN I FIRST START THE CAR IT DINGS AS IT COMES ON. THIS CAR ONLY HAS 12,000 MILES ON IT NOW, BUT ONLY 5,000 WHEN THIS STARTED. I AM AFRAID OF A MALFUNCTION IF I HAVE AN ACCIDENT. THEY LIGHT STAYS ON ALL THE TIME UNTIL YOU SHUT THE CAR OFF. THIS STARTED LAST JUNE OF 2015 AND HAS HAPPENED EVERY DAY SINCE.

NHTSA ODI 10818842

ONE MORNING, WHILE DRIVING, I DISCOVERED THAT THE LIGHTS WERE ON BUT THE SWITCH WAS ON OFF. THE FOG AND BRIGHT LIGHTS WOULD NOT FUNCTION. THE BLINKERS DID NOT FUNCTION. THE WINDSHIELD WIPERS, NOR SOLVENT WOULD FUNCTION. TOOK THE CAR TO THE DEALER AND THEY HAD TO REPROGRAM THE TIPM. NO EXPLANATION AS TO WHY IT HAD TO BE REPROGRAMMED.

NHTSA ODI 10782916

TL* THE CONTACT OWNS A 2011 CHRYSLER 200. UPON STARTING THE VEHICLE, THE ALTERNATOR AND BATTERY WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 25,000. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 10735144

WIPERS SOMETIMES DO NOT TURN ON WHEN I NEED THEM TO. HIGHLY DANGEROUS, I HAVE PULLED OVER IN THE RAN BEFORE BECAUSE MY WIPERS ON A FOUR YEAR OLD CAR WILL NOT ENGAGE. ADDITIONALLY, WIPERS WILL TURN ON RANDOMLY SOMETIMES DURING THE DAY WHEN I DON'T WANT THEM TO. NOT AS DANGEROUS, BUT STILL VERY ANNOYING. CHRYSLER TIPM ISSUE, THE SAME ONE AS PREVIOUS ISSUE 18 MONTHS AGO. WIPERS TURN ON RANDOMLY, SOMETIMES WON'T TURN ON WHEN NEEDED. REPLACED THE TIPM 18 MONTHS AGO, AND CHRYSLER REFUSED TO PAY (STARTED A TICKET WITH THEIR NATIONAL CUSTOMER CARE). ISSUE HAS RETURNED COMPLETELY 100% IDENTICALLY AS BEFORE. I'M BRINGING IT BACK TO THE DEALERSHIP, AND I'VE REOPENED THE TICKET. THEY SAID THEY WILL "SEE WHAT THEY CAN DO"

NHTSA ODI 10733096

CAR DIED WILL DRIVING. HAD DIAGNOSE AND WAS TOLD ALTERNATOR WAS BAD. HEARD CHRYSLER HAD PROBLEMS WITH 300 MODEL. MY SONS 200S MODEL HAS SAME MOTOR AND ALTERNATOR AS 2011 300 MODEL BUT CHRYSLER SAID 200S MODEL IS NOT AFFECTED. I BELIEVE DIFFERENT BECAUSE THE 200S HAS THE 3.6L MOTOR AND 160 AMP ALTERNATOR. SAME MOTOR AND ALTERNATOR THAT THE 300 HAS. I BELIEVE CHRYSLER IS NOT STANDING BEHIND THEIR FAULTY PRODUCTS.

NHTSA ODI 10732403

MY STEERING WHEEL BECAME HARD TO TURN. IT WAS LIKE DRIVING MANUALLY. I TOOK MY CHRYSLER 200 TO PEP BOYS AND THEY REPLACED THE POWER STEERING PUMP. THE STEERING WAS FINE FOR A DAY THEN IT WENT BACK TO BEING HARD TO TURN. I TOOK IT BACK TO PEP BOYS AND THEY REPLACED THE PUMP AGAIN. IT LASTED FOR THREE DAYS AND IT WENT BACK TO BEING HARD TO TURN. I AGAIN RETUNED TO PEP BOYS AND THEY THEN SAID THAT MY RACK IN PINION HAD TO BE REPLACED. I COULD NOT AFFORD TO GET THE WORK DONE. I WAS TOLD BY CHRYSLER, THAT MY WARRANTY HAD EXPIRED AND I WOULD HAVE TO PAY OUT OF POCKET. MY CAR WAS NOT YET 2 YEARS OLD. THIS WAS RIDICULOUS. NO ONE WANTS TO TAKE RESPONSIBILITY FOR THE FRONT END. I WAS TOLD BY A PEP BOYS MECHANIC THAT THEY HAD WORKED ON OVER 100 CARS (CHRYSLER 200'S) THROUGH ENTERPRISE RENTAL AND THEY HAD SO MANY CARS WITH THE STEERING ISSUE THAT THEY STOPPED WORKING ON THEM AND JUST DO THE TUNE UPS. IF CHRYSLER KNOWS ABOUT THIS THEN THEY SHOULD HAVE REPAIRED IT. MY CAR IS STILL IN THIS POSITION. I HAVE NOT BEEN ABLE TO GET REPAIRS DUE TO LACK OF FUNDS. I STILL DO NOT FEEL THAT I SHOULD HAVE TO PAY FOR SOMETHING THAT IS WRONG WITH A NEW CAR. NOW I AM HAVING AN ISSUE WITH MY TURN SIGNAL. WHEN I TURN ON MY LEFT TURN SIGNAL, THE DASHBOARD LIGHTS DIM. WHEN I TURN THE RIGHT TURN SIGNAL ON, THE DOME LIGHTS COME ON. I, AGAIN REPEAT, THIS IS A NEW CAR AND I SHOULD NOT HAVE TO DEAL WITH THESE OCCURRENCES. I HAVE HAD TO CHANGE THE BATTERY IN ITS SECOND YEAR, AND REPLACE THE ALTERNATOR. I LOOK FORWARD TO HEARING FROM SOMEONE. THANK YOU.

NHTSA ODI 10724532

TL* THE CONTACT OWNS A 2011 CHRYSLER 200. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES AND THE CONTACT HAD TO MAKE MULTIPLE ATTEMPTS TO GET THE VEHICLE TO RESTART. THE VEHICLE WAS TOWED SEVERAL TIMES DUE TO THE FACT THAT IT WOULD NOT RESTART. THE VEHICLE WAS TOWED TO A REPAIR SHOP WHO REPLACED THE BATTERY AND THE ALTERNATOR, BUT THE FAILURE RECURRED. AS THE FAILURE PROGRESSED, ALL OF THE VARIOUS WARNING LAMPS, SENSORS, AND GAUGES FLICKERED ON AND OFF. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: (AIR BAGS, ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 69,850.

NHTSA ODI 10711968

OVER THE PAST 4 MONTHS, OUR PARENTS VEHICLE HAS BEEN IN TO THE DEALERSHIP FOR SERVICING 6 TIMES DUE TO THE VEHICLE BEING COMPLETELY DEAD. THE CAR NEVER SAT LONGER THAN 2 - 3 DAYS WITHOUT BEING DRIVEN. THEY WERE TOLD THE PROBLEM WAS DUE TO THE LICENSE PLATE LIGHT, THEN THE GLOVE BOX LIGHT NOT TURNING OFF, THEN THEY WEREN'T SURE. ON 2/26, THE VEHICLE WOULD ONLY START AND RUN, WHILE CONNECTED TO THE JUMPER. THE DEALERSHIP TOOK THE CAR IN AND HAD IT FOR 2 FULL WEEKS. THE DEALERSHIP COULD NOT DIAGNOSE THE PROBLEM. MOM & DAD PICKED UP THE VEHICLE ON MARCH 14TH, NO EXPLANATION AS TO THE CAUSE OF THE PROBLEM. WENT BACK TO THE DEALERSHIP ON MARCH 19TH TO FIND OUT IF ANY FURTHER INFORMATION HAD BEEN DETERMINED... NOTHING! THEY WERE THEN ADVISED THE CAR HAS TO BE DRIVEN ALL THE TIME, TO AVOID DYING BECAUSE THE COMPUTER SYSTEM NEVER SHUTS OFF AND THEREFORE, DRAINS THE BATTERY WHEN THE CAR IS IDLE. THEY WERE FURTHER ADVISED TO PURCHASE AND USE A BATTERY TENDER TRICKLE CHARGER AND TO KEEP IT CONNECTED TO THE VEHICLE WHENEVER THE VEHICLE IS NOT IN OPERATION. THIS IS VERY INCONVENIENT AS OUR PARENTS ARE IN THEIR 80'S AND DON'T GET AROUND SO EASY ANYMORE. THIS IS NOT AN ACCEPTABLE SOLUTION. THEY'VE HAD THIS VEHICLE FOR ALMOST 4 YEARS, IF THE COMPUTER ISSUE AS DESCRIBED BY THE DEALER WERE ACCURATE, WHY DID IT WORK PROPERLY FOR THE FIRST 3.5 YEARS AND NOW HAS ISSUES? THE VEHICLE IS STILL UNDER WARRANTY HOWEVER, WITHOUT ACCURATE DIAGNOSIS, NOTHING IS BEING DONE. THE LAST COMMUNICATION WE'VE HAD WITH THE DEALER WAS FRIDAY MARCH 27TH. TELLING US IF THE CAR DOESN'T DIE AGAIN BY THIS COMING FRIDAY (APRIL 3, 2015), THEY'LL BE CLOSING THE CASE. THE PROBLEM HAS NOT YET BEEN DIAGNOSED OR RESOLVED. IS THERE ANYTHING WE CAN DO, ANY INFORMATION YOU CAN PROVIDE, TO HELP OUR PARENTS GET THIS ISSUE RESOLVED? *TR

NHTSA ODI 10702397