What 976 owners told NHTSA about the 2011 Chevrolet Malibu Hev

AT RANDOM WHEN DRIVING DOWN THE ROAD THE RADIO WILL SWITCH TO AUX. YOU CAN TOUCH THE DASH ON THE SIDE OR AROUND THE RADIO AND IT WILL GO BACK TO RADIO. IT WILL ALSO SWITCH SOMETIMES WHEN YOU PUT THE CAR IN DRIVE, OR TURN ON WINDSHIELD WIPERS. YOU HAVE TO BUMP THE SIDE OF THE DASH OR THE AREA AROUND THE RADIO FOR IT TO SWITCH BACK ALSO THERE IS A NOISE WHERE THE STEERING IS THAT SOUNDS LIKE SOMETHING IS KNOCKING AROUND UNDER THE CAR, AND MY DASH LIGHTS SOMETIMES WILL WAIT UNTIL I HAVE DRIVEN SEVERAL BLOCKS BEFORE THEY COME ON. THE RATTLING OR KNOCKING NOISE THAT IS HEARD IN THE FRONT ON THE DRIVERS SIDE REALLY BOTHERS ME THAT SOMETHING IS READY TO FALL OFF OR BREAK. IN OCTOBER OF 2012 I ALSO HAD TO REPLACE TURN SIGNAL LAMPS ON THE DRIVER SIDE REAR I WOULDN'T THINK THEY SHOULD GO OUT THAT QUICK. *TR

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CURRENTLY THERE IS A SAFETY RECALL NUMBER 13036 ON MY VEHICLE. I WAS DIRECTED BY GM TO TAKE MY VEHICLE TO THE NEAREST DEALERSHIP AND HAVE A DIAGNOSTIC TEST RAN ON THE VEHICLE FOR POTENTIAL PROBLEMS WITH THE WIRING HARNESS. WHEN THE VEHICLE DIAGNOSTIC TEST WAS DONE THERE WERE NO ISSUES FOUND IN REGARDS TO CODES BEING DISPLAYED. THIS TEST WAS NOT THE TEST THAT WAS SUPPOSED TO BE DONE ACCORDING TO A GM REPRESENTATIVE SINCE THEY HAVE NO INFORMATION ON THE RECALL ITSELF, OTHER THEN WHAT WAS LISTED IN THE RECALL LETTER. WHEN I EXPRESSED MY CONCERN FOR THE SAFETY ISSUES SINCE I HAVE BEEN EXPERIENCING THEM ALL ALONG I WAS TOLD I WOULD HAVE TO DRIVE THE VEHICLE UNTIL PARTS WERE AVAILABLE. I WAS ALSO TOLD THAT THE VEHICLE WAS SAFE TO DRIVE, REGARDLESS OF THE POTENTIAL FOR AN INCREASED RISK OF A CRASH DUE TO THE CIRCUMSTANCES OF THE RECALL. I ALSO DID NOT RECEIVE ANY INFORMATION IN REGARDS TO THE TEST THAT WAS PERFORMED ON MY VEHICLE BY THE DEALERSHIP, WHICH I WAS TOLD BY THE GM REPRESENTATIVE WAS ALSO INCORRECT. II WAS ORIGINALLY TOLD BY A GM REPRESENTATIVE THAT THE PARTS WERE ALSO AVAILABLE REGARDLESS OF WHAT THE LETTER STATED AND THAT I SHOULD DISREGARD THAT PORTION OF THE LETTER. THIS WAS ALSO DETERMINED TO BE FALSE AS THE PARTS ARE NOT AVAILABLE UNTIL MID AUGUST ACCORDING TO A GM REP AT A LATER DATE. AS OF YET THERE HAS BEEN NO RESOLUTION TO THE ISSUES I HAVE EXPERIENCED WHILE DRIVING AND PARKED. THESE ISSUES INCLUDE THE INCREASED TRAVEL NEEDED TO STOP THE VEHICLE AS WELL AS THE ECS BEING DISPLAYED AS NOT FUNCTIONING WHILE PARKED AND DRIVING. ALTHOUGH MY WIFE AND I BOTH HAVE EXPRESSED OUR CONCERNS WITH THE VEHICLES SAFETY AND ITS CURRENT ISSUES GM HAS FAILED TO PROVIDE ANY RESOLUTION TO THE PROBLEMS OR THE ISSUE WITH THE RECALL, WHEN THEY COULD SIMPLY AUTHORIZE A RENTAL OR SERVICE LOANER ROM THE DEALERSHIP. *TR

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2011 CHEVY MALIBU LT2 WITH A 4 CYLINDER ENGINE, 28000 MILES, 3-1/2 YEARS OLD, IN EXCELLENT CONDITION, OUT OF THE BLUE SHOWS THE "SERVICE AIR BAG" AND THE AIR BAG LIGHT STAYS ON. *TR

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TL* THE CONTACT OWNS A 2011 CHEVROLET MALIBU. THE CONTACT THAT THE VEHICLE WAS EXHIBITING THE SAME FAILURE SPECIFIED ON RECALL NHTSA CAMPAIGN NUMBER 14V252000 (ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL, EXTERIOR LIGHTING, SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL). THE CONTACT MENTIONED THAT THE VIN NUMBER WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 60,185.

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TL* THE CONTACT OWNS A 2011 CHEVROLET MALIBU. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE STEERING WHEEL SEIZED MAKING THE STEERING WHEEL DIFFICULT TO MANEUVER. THE CONTACT ALSO MENTIONED THAT WHILE SHIFTING INTO REVERSE, ALL THE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL AND THE ENGINE STALLED. THE VEHICLE WAS ABLE TO BE RESTARTED. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 14V252000 (ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL, EXTERIOR LIGHTING, SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL) BUT DID NOT CONFIRM IF THE VEHICLE WAS INCLUDED. THE APPROXIMATE FAILURE MILEAGE WAS 34,000.

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TL* THE CONTACT OWNS A 2011 CHEVROLET MALIBU. THE CONTACT STATED THAT THE REAR WINDOW DEFROSTER SYSTEM MALFUNCTIONED AND WOULD NOT CLEAR THE WINDOWS. THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS WHERE THEY INFORMED THE CONTACT THAT THE REAR WINDOW DEFROSTER CONNECTER WAS CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.

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AT RANDOM WHEN DRIVING DOWN THE ROAD THE RADIO WILL SWITCH TO AUX. YOU CAN TOUCH THE DASH ON THE SIDE OR AROUND THE RADIO AND IT WILL GO BACK TO RADIO. IT WILL ALSO SWITCH SOMETIMES WHEN YOU PUT THE CAR IN DRIVE, OR TURN ON WINDSHIELD WIPERS. YOU HAVE TO BUMP THE SIDE OF THE DASH OR THE AREA AROUND THE RADIO FOR IT TO SWITCH BACK. *TR

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WHILE DRIVING MY VEHICLE ON THE HIGHWAY AT ABOUT 60-65 MPH ITS VERY HARD TO HAVE STABILITY IN THE VEHICLE. I HAVE 4 BRAND NEW TIRES. THE VEHICLE HAS BEEN BALANCED AND ROTATED. I ALSO TOO VEHICLE TO BRAKE SPECIALIST WHO SAID EVERYTHING LOOKS OK TO THEM. ALSO WHILE DRIVING AT THIS SPEED THE VEHICLE ENGINE WILL START SHAKING AND THE VEH WILL DROP FROM 65 MPH TO 20MPH CAUSE THE SPEED CONTROL TO DROP AUTOMATICALLY. MY VEHICLE HAS NEVER BEEN IN AN ACCIDENT AND THE RIGHT SIGNAL LIGHT HAS AN ELECTRICAL ISSUE AND AIR BAG LIGHT IS ON. 4 NEW TIRES AND EVERY 2 WEEKS THE AIR PRESSURE ON THEM IS LOW I THINK IT HAS SOMETHING TO SO WITH THE STABILITY OF THE VEHICLE. THIS IS MY 2ND REVIEW ABOUT THIS CAR. I DON'T WANT HAVE A WRECK AND KILL ME AND MY CHILDREN. *JS

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I HAD MY 2011 MALIBU SERVICED AT MARTY FELDMAN CHEVROLET FOR ROTORS, BRAKE PADS AND ALL FLUIDS CHANGED BECAUSE OF MILEAGE IN JULY 2013.IN NOVEMBER 2013, I BEGAN HEARING THE SAME NOISES THAT LEAD ME TO HAVE MY ROTORS REPLACED ON THE DRIVER'S FRONT SIDE. I WENT TO SERRA CHEVROLET WHO STATED I NEED ROTORS AND BRAKE PADS. I EXPLAINED I HAD JUST HAD THAT WORK DONE. AFTER PROVING WITH MY PAPERWORK THAT I HAD THE WORK DONE, SERRA CHEVROLET STATED THEY COULD REPLACE THE ROTORS AND BRAKE PADS BECAUSE THE PARTS WERE STILL UNDER WARRANTY. MARTY FELDMAN CHEVROLET SALES MANAGER STATED I COULD BRING IT BACK THERE; HOWEVER, DUE TO CONVENIENCE I ALLOWED SERRA CHEVROLET COMPLETE THE REPAIR WORK. A WEEK LATER MY ENGINE LIGHT CAME ON. I TOOK THE CAR BACK SEVEN TIMES BEFORE THEY WERE ABLE TO CORRECT THE PROBLEM. IN THE MEANTIME; IN FEBRUARY THE NOISE FROM THE ROTORS RETURNED. BECAUSE I HAD TO DRIVE OVER 40+ MILES BACK AND FORTH (SEVEN TIMES) TO HAVE THE ENGINE LIGHT REPAIRED; I WAS TOLD MY ROTORS WERE NOT UNDER WARRANTY. AFTER CONTACTING GM CONSUMER COMPLAINT AND NOT SETTLING FOR A NO ANSWER; SERRA CHEVROLET STATED THEY GAVE ME NEW ROTORS AND BRAKE PADS. HOWEVER, IN APRIL, THE NOISE RETURNED AND NO-ONE IS WILLING TO ADDRESS MY PROBLEM OR CONCERN. I HAD MY ATTORNEY PREPARE AN OFFICIAL LETTER TO SEND TO SERRA AND MARTY FELDMAN CHEVROLET. NO COMMENTS AS OF YET. I AM PURSUING OTHER MEANS TO GET THE PROBLEM BEFORE THE PUBLIC AND TO GM HEADQUARTERS. I PAY MY CAR NOTE EACH MONTH AND I HAVE HAD CAR PROBLEMS SINCE JULY 2013. *TR

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TL* THE CONTACT OWNS A 2011 CHEVROLET MALIBU. WHILE DRIVING 70 MPH, THE CONTACT DROVE OVER RUMBLE STRIPS AND CRASHED INTO THE GUARD RAIL. THE VEHICLE SPUN AROUND AND CRASHED INTO ANOTHER GUARD RAIL. THE AIR BAGS FAILED TO DEPLOY. THE PASSENGER SUSTAINED A FRACTURED STERNUM, INJURIES TO THE LEFT SHOULDER BLADE AND RIGHT KNEE. THE DRIVER SUSTAINED A WRIST INJURY THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED AND DECLARED AS DESTROYED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 400.

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TL* THE CONTACT OWNS A 2011 CHEVROLET MALIBU. THE CONTACT STATED THAT THE SERVICE ENGINE, ESC, AND TRACTION CONTROL INDICATORS ILLUMINATED INTERMITTENTLY ON NUMEROUS OCCASIONS. A MECHANIC REPLACED THE SPARK PLUGS, CLEANED THE OIL SENSOR SCREEN, AND STATED THAT THE FAILURE CODE INDICATED A MISFIRE. THE VEHICLE WAS REPAIRED, BUT THE FAILURES RECURRED. THE SERVICE ENGINE INDICATOR BLINKED AND THE VEHICLE STALLED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.

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BRAKES FAIL EMERGENCY STOP WITH ABOUT 150 FEET FROM ACCIDENT AND AIRBAG WAS DELAYED IN DEPLOYMENT. *TR

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CAR SLID ON SLUSH AND BRAKES FAILED TO WORK THOUGH PRESSED ALL THE WAY DOWN; CRASHED INTO A SNOWBANK DAMAGING THE FRONT END OF MY CAR. THE DEALERSHIP SAID THEY COULD NOT RECREATE THE PROBLEM AND THEY ALREADY HAD DONE THE RECALL ON THE PART IN OCTOBER 2013 BUT WAS THE PART THEY REPLACED IT WITH FAULTY AS THE ORIGINAL? *TR

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BOUGHT USED IN NOVEMBER 2013 WITH 23,000 MILES. CAR'S RESISTANT TO ACCELERATION ATTEMPTS, LOSES POWER AT VARYING SPEEDS FROM 30 MPH AND UP. VEHICLE BROUGHT IN, DEALER STATED THERE WERE NO PROBLEMS. THE PROBLEM IS VERY INTERMITTENT, THAT IS TO SAY IT DOESN'T DO IT ALL THE TIME BUT THIS HAS LEFT ME IN A DANGEROUS SPOT WHILE CHANGING LANES OR PULLING OUT ONTO A STREET FROM A STOPPED POSITION; I CAN FLOOR THE GAS PEDAL AND IT SLUGGISHLY ACCELERATES. THE RPM OFTEN RACES WHEN TRYING TO ACCELERATE AT HIGHWAY SPEEDS AFTER HAVING TO SLOW DOWN FOR TRAFFIC ISSUES. THIS CAR DOES NOT GET CLOSE TO THE QUOTED FUEL MILEAGE THAT IT IS SUPPOSED TO FOR AN LT; MY SOLE REASON FOR PURCHASING THIS CAR. *TR

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3 TIMES MY SONS CAR HAS JUST SHUT OFF WHILE DRIVING ON FREEWAY. *TR

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TL* THE CONTACT OWNS A 2011 CHEVROLET MALIBU. THE CONTACT STATED WHILE DRIVING AT UNKNOWN SPEEDS, THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THE CONTACT INDICATED WHEN THE FAILURE OCCURRED, THE ELECTRONIC STABILITY CONTROL AND THE POWER STEERING SENSOR LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 31,000.

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2011 CHEVROLET MALIBU. CONSUMER WRITES IN REGARDS TO VEHICLE POWER STEERING LOSS WHILE DRIVING. *SMD

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TL* THE CONTACT OWNS A 2011 CHEVROLET MALIBU. THE CONTACT STATED THAT THE VEHICLE WAS EXPERIENCING THE FAILURE MENTIONED IN NHTSA CAMPAIGN NUMBER: 14V252000 (ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL, EXTERIOR LIGHTING, SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL). WHILE DRIVING, THE VEHICLE DECELERATED AND WOULD NOT ACCELERATE PAST 5 MPH. IN ADDITION, THE ESC WARNING INDICATOR ILLUMINATED. THE DEALER STATED THAT THE ESC FAILED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 65,000.

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MY LIGHT KEEP COMING ON SAYING SERVICE AIRBAG. *TR

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HAVE HEARD A CLANKING/CLUNKING NOISE IN STEERING SINCE VEHICLE WAS PURCHASED IN NOV 2013. NOT ALWAYS BUT ON OCCASION AND IT BECAME A NORMAL DRIVING NOISE IN THE VEHICLE AFTER SEVERAL PEOPLE TRIED TO DIAGNOSE WHAT I WAS HEARING AND FEELING IN THE STEERING. NOISE BECAME LOUDER THE LAST COUPLE WEEKS AND 4 DAYS AGO IT MADE A LOUD BANGING NOISE AND WAS DIFFICULT TO TURN IN EITHER DIRECTION. NO NOTICEABLE CHANGE IN CONTROL AT THIS POINT JUST SEEMED A LITTLE LOOSE. YESTERDAY WHILE DRIVING ON THE INTERSTATE AT 70 MPH ON A S CURVE, AS I ATTEMPTED TO STEER THE CAR RIGHT TO FOLLOW THE CURVE MIDWAY I NOTICED IT WAS NOT RESPONDING AND CONTINUED TO CROSS THE LANE I SLOWED MY SPEED BY PRESSING THE BRAKE LIGHTLY AND THE CAR BEGAN TO RESPOND TO MY STEERING I EXITED THE INTERSTATE AND STOPPED. I LAID UNDER THE VEHICLE AND USED MY FOOT TO TURN STEERING WHEEL BACK AND FORTH. IT WAS LOUD RESISTANT AND HAD MINIMAL RESPONSE TO HALF TURNS OF THE WHEEL. I AM ALMOST NO LONGER IN CONTROL OF THE VEHICLE AND ITS GETTING WORSE WITH EVERY SLIGHT TURN OF THE WHEEL. IM AFRAID THAT IF I HADN'T KNOWN THAT DRIVING THE CAR IN THESE CONDITIONS IS DANGEROUS I MAY HAVE CONTINUED TO DO SO AND EVENTUALLY CRASHED. WHAT IS SO FRIGHTENING IS THAT THE MAJORITY OF PEOPLE WHO OPERATE A VEHICLE THINK THAT LITTLE NOISES LIKE THIS ONE STARTED AS AREN'T ANYTHING MAJOR. WITH THE LACK OF VEHICLE KNOWLEDGE THINGS COULD EASILY PROGRESS INTO SERIOUS INJURY OR FATALITY'S. I HAVE 3 KIDS UNDER 10 AND A CRASH AT ANY SPEED AFTER LOOSING STEERING CONTROL COULD KILL DRIVER, PASSENGERS, PEDESTRIANS OTHER INNOCENT PEOPLE. SOMETHING NEEDS TO BE DONE. *TR

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POWER LOCKS DON'T WORK! THE REMOTE KEY CHAIN BUTTON WILL UNLOCK THE DOORS BUT WILL NOT LOCK THE DOORS. I CAN'T EVEN USE THE POWER LOCKS ON THE DRIVER DOOR TO LOCK THE DOORS ON THE INSIDE. I HAVE TO LEAN OVER TO THE PASSENGER SIDE TO LOCK THE DOORS THEN GET OUT OF THE CAR AND CHECK THE HANDLE TO MAKE SURE MY DOORS ARE LOCKED. THE REMOTE KEY CHAIN WILL NOT LOCK THE DOORS! ALSO, THE TRUNK RELEASE WILL NOT WORK ON THE REMOTE KEY CHAIN OR IN THE CAR. I HAVE TO USE THE KEY TO UNLOCK THE TRUNK... *TR

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TL* THE CONTACT OWNS A 2011 CHEVROLET MALIBU. THE CONTACT STATED THAT WHILE ATTEMPTING TO STOP, THE BRAKES FAILED TO ENGAGE CAUSING THE CONTACT TO CRASH INTO THE REAR END OF ANOTHER VEHICLE. NO INJURIES WERE REPORTED. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER PREVIOUSLY WHERE THE TECHNICIAN REPLACED THE FRONT BRAKE PADS DUE TO CORROSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 44,700 AND THE CURRENT MILEAGE WAS 44,850..... UPDATED 08/05/14 *BF UPDATED 08/18/2014 *JS

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TL* THE CONTACT OWNS A 2011 CHEVROLET MALIBU. THE CONTACT STATED THAT THE REAR WINDOW DEFOGGER FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE REAR FUSE BOX AND THE WIRING HARNESS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 72,000. THE VIN WAS NOT AVAILABLE.

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WHILE DRIVING MY CAR A SERVICE LIGHT CAME ON. THE MESSAGE WAS "SERVICE TRACTION" AND "SERVICE ESC". THE CAR WILL LOOSE POWER AND ACT LIKE IT'S GOING TO DIE. I TOOK MY CAR TO A CHEVROLET DEALERSHIP ON 2 DIFFERENT OCCASIONS AND THE FIRST TIME THEY WOULD NOT LOOK AT IT BECAUSE THEY COULD NOT FIGURE OUT IF IT WAS UNDER WARRANTY. THE SECOND ATTEND AT THE DEALERSHIP THEY DIAGNOSED THE PROBLEM AS THE WIRING HARNESS AND IT NEEDED TO BE REPLACED. ON MAY 14, 2014 GM RECALLED CHEVROLET MALIBU'S FOR THE MODEL YEAR 2004-2014. I CONTACTED GM ABOUT THE RECALL AND WAS DENIED HELP TO FIX THE PROBLEM WITH MY CAR. I INFORMED THE PERSON I SPOKE WITH THAT MY CAR HAD BEEN DIAGNOSED BY A DEALERSHIP WITH THE SAME ISSUE AS THE RECALL. GM INFORMED ME THAT I COULD PAY TO HAVE THE VEHICLE FIXED OUT OF MY OWN POCKET AND MAYBE GET REIMBURSE AT A LATER TIME. I EXPLAINED MY CONCERN FOR THE SAFETY OF MY CHILD THAT GETS TRANSPORTED IN THE VEHICLE AND THEY DID NOT CARE. THE LADY ON THE PHONE JUST KEPT REPEATING THAT I COULD PAY OUT OF POCKET FOR THE PROBLEM. I HAVE READ ONLINE THAT IT WAS ALL MODELS RECALLED FROM 2004-2012 BUT I AM STILL GETTING DENIED HELP. *TR

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TL* THE CONTACT OWNS A 2011 CHEVROLET MALIBU. THE CONTACT STATED THAT WHILE AT A STOP, A VEHICLE CRASHED INTO THE CONTACT'S VEHICLE. AS A RESULT THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE TWO INJURIES REPORTED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 140,000.

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