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What 505 owners told NHTSA about the 2011 Chevrolet Impala

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (505)Crash / fire / injury (30)Electronic Stability Control (esc) (132)Engine (125)Electrical system (95)Seats (77)Speed control (69)Transmission & drivetrain (64)Brakes (38)Airbags (37)Steering (35)Visibility & wipers (28)

3 of 505 complaints match · Seats · crash/fire/injury only · clear filters

Feb 12, 2018AirbagsSeatsCrash1 injury

"TAKATA RECALL" VEHICLE INVOLVED IN A REAR END COLLISION, WAS PUSHED INTO ONCOMING TRAFFIC AND HIT HEAD ON. AIR BAG NEVER DEPLOYED ADDITIONALLY THE BACK OF DRIVERS SEAT COLLAPSED INTO THE REAR SEAT

NHTSA ODI 11072442

Dec 5, 2011SeatsCrash

TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE REVERSING FROM A RESIDENTIAL DRIVEWAY, HE CRASHED INTO A PARKED CAR. THE CONTACT STATED THAT HIS VIEW OF THE VEHICLE WAS OBSTRUCTED BY THE REAR MIDDLE SEAT HEADREST. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT THE HEAD REST COULD NOT BE REPLACED, REMOVED OR ADJUSTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 3,000 AND THE CURRENT MILEAGE WAS 3,100.

NHTSA ODI 10438583

May 2, 2011SeatsCrash

TL*THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THAT THE HEADREST IN THE MIDDLE REAR OF THE VEHICLE WAS OBSTRUCTING HIS VIEW. WHILE ATTEMPTING TO DRIVE IN REVERSE, THE CONTACT STATED THAT HE WOULD NOT CRASH INTO OBJECTS SINCE HE DID NOT HAVE A CLEAR VIEW. THE DEALER STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS WAITING FOR A RESPONSE. THE CURRENT MILEAGES WERE 1,500 AND THE FAILURE MILEAGE WAS APPROXIMATELY 5.

NHTSA ODI 10398516

Working with the data? Download all 505 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2011 Chevrolet Impala verdict →