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What 505 owners told NHTSA about the 2011 Chevrolet Impala

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (505)Crash / fire / injury (30)Electronic Stability Control (esc) (132)Engine (125)Electrical system (95)Seats (77)Speed control (69)Transmission & drivetrain (64)Brakes (38)Airbags (37)Steering (35)Visibility & wipers (28)

15 of 505 complaints match · Airbags · crash/fire/injury only · clear filters

Apr 22, 2020SuspensionElectrical systemAirbagsCrash

I WAS DRIVING AND A COP WAS BEHIND ME AND HE TURNED ON HIS LIGHTS WHEN I NOTICED HIS I TRIED TO MOVE INTO THE RIGHT LANE, AND WHEN I STARTED TO CHANGE LANES MY DRIVER WHEEL LOCKED AND IT SOUNDED AS IF I HIT MY BRAKES AND THE COP HIT ME MY CAR SPIN OUT OF CONTROL AND I HIT A TREE.

NHTSA ODI 11321964

Dec 5, 2019AirbagsCrash1 injury

TL* THE CONTACT OWNED A 2011 CHEVROLET IMPALA. WHILE THE CONTACT'S VEHICLE WAS AT A STOP, ANOTHER VEHICLE RAN A RED LIGHT AND COLLIDED DIRECTLY INTO THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE HEAD, BACK, NECK, CHEST, AND SHOULDER. MEDICAL ATTENTION WAS RECEIVED. POLICE REPORT NUMBER: MP19030877 WAS FILED. THE VEHICLE WAS TOWED TO AN UNKNOWN LOCATION WHERE IT WAS DEEMED DESTROYED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ODI 11287242

Feb 12, 2018AirbagsSeatsCrash1 injury

"TAKATA RECALL" VEHICLE INVOLVED IN A REAR END COLLISION, WAS PUSHED INTO ONCOMING TRAFFIC AND HIT HEAD ON. AIR BAG NEVER DEPLOYED ADDITIONALLY THE BACK OF DRIVERS SEAT COLLAPSED INTO THE REAR SEAT

NHTSA ODI 11072442

May 9, 2016AirbagsBrakesEngineCrash1 injury

G.M. REPLACED MY INGINTION SWITCH ON A NATIONAL RECALL. I WAS HIT IN LEFT REAR QTR. PANEL. I LOST ALL POWER AND COULD NOT STOP OR STEER THE CAR. I CAREENED ACROSS HIGHWAY AND RAN INTO A HOUSE. NO AIR BAGS DEPLOYED EITHER. G.M. SENT A TEAM TO RECOVER COMPUTER INFO AND HAS NOW TOLD ME THERE IS NO PROBLEM.

NHTSA ODI 10863980

Nov 8, 2015AirbagsBody & structureCrash1 injury

DRIVING AT APPROXIMATELY 60 MPH ON THE HIGHWAY, I WAS REAR ENDED, SPUN AROUND TWO TO THREE TIMES; HIT A GUARDRAIL HEAD ON BEFORE COMING TO A STOP; AIRBAGS NEVER DEPLOYED. THE IGNITION RECALL HAD BEEN FIXED OVER THE PAST SUMMER AT A LOCAL DEALERSHIP.

NHTSA ODI 10789128

Apr 20, 2015Electrical systemAirbagsTraction Control SystemCrash2 injuries

TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. WHILE DRIVING 70 MPH, THE TRACTION CONTROL LIGHT ILLUMINATED AS THE VEHICLE STALLED. AS A RESULT, THE VEHICLE CRASHED AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER AND PASSENGER SUSTAINED MINOR INJURIES TO THEIR HANDS AND LEGS, BUT DID RECEIVE MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STATED THAT THE IMPACT WAS NOT HARD ENOUGH FOR THE AIR BAGS TO DEPLOY. THE FAILURE MILEAGE WAS 56,000. UPDATED 6/8/15*CN UPDATED 11/6/15 *JS

NHTSA ODI 10706702

Apr 6, 2015SteeringElectrical systemAirbagsCrash1 injury

TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. WHILE DRIVING AT 40 MPH, THE INSTRUMENT PANEL FLICKERED AND THE STEERING WHEEL SEIZED. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED NOSE AND FACE INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE HOOD AND SIDING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 5,000.

NHTSA ODI 10703869

Mar 5, 2015Electrical systemAirbagsBrakesCrash2 injuries

TL*THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE APPROACHING A STOP SIGN, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO STOP. AS A RESULT THE CONTACT CRASHED INTO A CURB AND AN EMBANKMENT. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED SHOULDER AND RIGHT HIP INJURIES BUT DID NOT REQUIRE MEDICAL ATTENTION. THE FRONT PASSENGER SUSTAINED ANKLE INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AND THE CONTACT WAS UNSURE IF THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 7/23/15*CN UPDATED 11/9/2015 *JS

NHTSA ODI 10692249

Sep 29, 2014AirbagsEngineCrash1 injury

TL* THE CONTACT OWNED A 2011 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 45 MPH, THE ENGINE STALLED. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO AN EMBANKMENT. THE DRIVER SIDE FRONTAL AIR BAG FAILED TO DEPLOY. THE CONTACT SUFFERED INJURIES TO THE HEAD, ARM, AND CHEST. MEDICAL ATTENTION WAS RECEIVED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) AFTER THE CRASH OCCURRED. THE FAILURE MILEAGE WAS 113,000.

NHTSA ODI 10639751

Aug 20, 2014AirbagsEngineCrash1 injury

TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. WHILE THE BRAKES WERE APPLIED, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED NECK, BACK, AND SHOULDER INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR REPAIRS. THE DRIVER AND REAR PASSENGER SIDE DOORS, SIDE PANEL, TRUNK, AND REAR BUMPER WERE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. UPDATED 10/09/14*LJ THE CONSUMER STATED FUMES WOULD ENTER THE VEHICLE THROUGH THE VENTS. THE VEHICLE EXPERIENCED ROARING NOISES IN THE REAR ON THE HIGHWAY. UPDATED 3/26/2015 *JS

NHTSA ODI 10626591

May 20, 2014AirbagsCrash1 injury

TL* THE CONTACT OWNS 2011 CHEVROLET IMPALA. THE CONTACT STATED THAT SHE CRASHED INTO ANOTHER VEHICLE. A POLICE REPORT WAS FILED. THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS INJURED BECAUSE THE AIR BAG FAILED TO DEPLOY. THE FAILURE MILEAGE WAS 11,000.

NHTSA ODI 10592818

May 15, 2014AirbagsCrash1 injury

TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 10 MPH, ANOTHER VEHICLE CRASHED INTO HER VEHICLE HEAD ON. THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED BRUISED RIBS AND NECK INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.

NHTSA ODI 10588586

Apr 2, 2014AirbagsSeat beltsCrash1 injury

I WAS ON MY TO WORK AND A DEER RAN OUT IN FRONT OF ME. I OF COURSE LIKE OTHERS SWERVED TO MISS THE ANIMAL CAUSING ME TO ROLL 3 AND A HALF TIMES SIDE TO SIDE WILL WEARING SEATBELT. I RECEIVED SCRATCHES ON LEFT SIDE OF FACE AND STRUCK STEERING WHEEL WITH MY CHEST AT THE BOTTOM OF MY STERNUM. CAUSING SEVERE CHEST PAIN AND SLIGHT PNEUMOTHORAX TO LEFT LUNG AND SOMETHING HAD GOTTEN BEHIND ME CAUSING LEFT BUTTOCK BLACK BRUISING AND BRUISING ON MY SPINE CAUSING SLIGHT PARALYSIS FOR QUITE SOME TIME. NO AIRBAG DEPLOYMENT HAPPENED AND I HAVE PICTURES OF ALL THIS INCLUDING PICTURES OF AIRBAG COMPARTMENTS BUSTED OPEN AND SENSORS SHOWING THAT WAS SUPPOSE TO DEPLOY THEM. I HAD TO BE EXTRICATED FROM CAR AND FLOWN BY HELICOPTER TO TRAUMA CENTER. SEATBELT HELD AT WAIST BUT DID NOT LOCK AT TOP HOLDING ME STILL AT ALL. I STILL HAVE PAIN IN MID STERNUM AREA. THIS CAR WAS VERY UNSAFE IN MY OPINION AND I WILL NEVER OWN ANOTHER. I BELIEVE IF AIRBAGS HAD DEPLOYED AND SEATBELT HELD I WOULD NEVER HAD RECEIVED THESE INJURIES. CAR WAS INSURED AND IN SOME JUNK YARD NOW SOMEWHERE. PLEASE DO GIVE ME A CALL IF YOU WOULD LIKE PICTURES OF ALL THIS AND GIVE ME SOME ADVICE. WOULD BE GREATLY APPRECIATED. THANK YOU *TR

NHTSA ODI 10576902

Mar 17, 2014AirbagsCrash1 injury

TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH AND CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A FRACTURED WRIST AND WAS TRANSPORTED TO THE HOSPITAL FOR TREATMENT. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC WHERE UNKNOWN REPAIRS WERE PERFORMED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,000 AND THE CURRENT MILEAGE WAS 12,000. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 10572754

Aug 26, 2011AirbagsCrash3 injuries

TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THAT THE DRIVER WAS INVOLVED IN A CRASH IN WHICH THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED INJURY TO THE CHEST AND BACK. THE DRIVER AND PASSENGER OF THE OPPOSING VEHICLE SUSTAINED INJURIES TO THE HANDS AND CHEST. THE POLICE DEPARTMENT ARRIVED TO ASSIST AND A POLICE REPORT WAS FILED. THE CONTACT STATES THAT THE FRONT END OF THE VEHICLE WAS DAMAGED AND REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 97,000. UPDATED 9/19/11 *CN

NHTSA ODI 10421630

Working with the data? Download all 505 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2011 Chevrolet Impala verdict →