What 505 owners told NHTSA about the 2011 Chevrolet Impala Eco Eassist

ALL 4 TIRES SHOWED TREAD SEPARATION WITH MILEAGE BETWEEN 34000 AND 49000 MILES. THE TREAD BUBBLED UP ON THE INSIDE TREAD EDGE OF ALL TIRES. I HAD 3 FLAT TIRES DUE TO THIS DEFECT. GOODYEAR ONLY OFFERED WHAT THEY CALLED "GOOD WILL" REPLACEMENT AT ABOUT HALF PRICE. I PAID TO HAVE THE FIRST 2 REPLACE ON 02/16/2013 AND 11/04/2013. BOTH OF THESE TIRES WENT DOWN AFTER HIGHWAY DRIVING. ON 11/19/2013 I ROTATED THE TIRES AND NOTICED THE REMAINING 2 ORIGINAL TIRES WERE SHOWING SIGNS OF SEPARATION ON THE INSIDE EDGE OF THE TREAD. CONTACTED GOODYEAR AND THEY WOULD ONLY DISCOUNT THEM BY HALF AFTER HAVING 4 OUT OF 4 TIRES GO BAD. I LEFT THE GOODYEAR STORE AND AM HAVING 4 MICHELIN TIRES PUT ON. I THINK GOODYEAR SHOULD REFUND ME WHAT THE FIRST 2 TIRES COST ME AND THEY CAN HAVE THEM BACK. I DON'T THINK THESE TIRES SHOULD BE ON THE ROAD THEY ARE NOT SAFE. *TR

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DRIVING AND THE CAR SHUT OFF COMPLETELY. *TR

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I PURCHASED A 2011 CHEVROLET IMPALA A YEAR AND HALF AGO FROM VICTORY CHEVROLET IN MOUNT HOLLY< N.C. AFTER THE FIRST WEEK OF OWNING THE CAR WHICH HAD ONLY 27000 MILES ON IT THE STABILTRAK LIGHT CAME ON, SINCE THEN IT HAS HAPPENED FOUR TIMES INCLUDING TODAY, TWO OF THESE TIMES I CAME CLOSE TO HAVING A WRECK. I FOUND ON THE WEB THAT THIS IS HAPPENING TO THE IMPALAS. I WROTE GM TO ASK IF SOMEONE WOULD HAVE TO BE KILLED TO RECALL THESE AND BE FIXED. IF YOU LOOK AT THIS YOU WILL SEE THEY DID RECALL THE POLICE CARS BUT NOT THE PERSONAL VEHICLES. I DON'T KNOW IF YOU CAN HELP BUT I WILL CONTACT ALL THE NEWS MEDIA TILL SOMEONE WILL LISTEN. AGAIN I HAVE TO TAKE MY CAR IN FOR REPAIRS FOR THE SAME REASON. THANK YOU! IF CANADA IS SUING GM FOR THIS REASON THEN WHY IS SOMETHING DON'T DONE HERE? *TR

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WE PURCHASED THE IMPALA IN APRIL OF 2013 WITH 35,408 MILES ON THE CLOCK, WE DROVE IT AROUND TOWN THEN WE TOOK IT ON A TRIP TO CALIFORNIA FROM LAS VEGAS A FEW MONTHS LATER, WHEN WE WHERE ON THE WAY TO CALIFORNIA ON A NOT SO STEEP DOWNGRADE WE HIT THE BRAKES AT ABOUT 70MPH TO SLOW DOWN THE STEERING WHEEL SHOOK VIOLENTLY SIDE TO SIDE LIKE THE FAMOUS 'DEATH WOBBLE' BUT WE ONLY SLOWED TO ABOUT 60MPH. ON THE WAY BACK IT DID IT AGAIN THIS TIME WENT FROM 70 TO 67 MPH, WE TOOK IT TO THE DEALER AND THEY SAID MY ROTORS NEEDED TO BE TURNED AND GAVE ME THE DEALER COLD SHOULDER.. I REPLACED THE FRONT ROTORS AND ALL 4 NEW TIRES AS OF TODAY AND IT STILL DOING IT, WENT BACK TO THE DEALER AND SAME THING, THIS CAR IS UNSAFE TO DRIVE OVER 50MPH BUT THE DEALER DOES NOT CARE AND IS OUT OF WARRANTY... I WILL NEVER BUY A GM PRODUCT EVER AS LONG AS I LIVE. I TOOK VIDEO OF THE SHAKING FROM 70 TO 67MPH I WILL POST IT ON YOUTUBE. THIS CAR IS CERTIFIED TOO NOT THAT IT MEAN ANYTHING TO ANYONE. *TR

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I WAS MERGING ON TO THE HIGHWAY AT APPROXIMATELY 35-40 MPH WHEN THE BELLS AND ALARMS WENT OFF AND THE ENGINE REDUCED POWER. ERROR ON HUD SAID SERVICE STABILITRAK REDUCED ENGINE POWER SERVICE TRACTION CONTROL. *TR

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I'M A 68 YEAR OLD MALE DRIVER,WHO WHEN BUYING A PRODUCT EXPECT A QUALITY MADE AMERICAN PRODUCT. I HAVE HAD TWO SIDEWALL FAILURES ON THE OEM EQUIPMENT TIRES THAT CAME ON MY CAR. THE PROBLEMS WERE POTENTIALLY OF A FATAL NATURE IF NOT DISCOVERED DURING A ROUTINE MAINTENANCE CHECK. I OWN TWO VEHICLES WITH THE EAGLE LS-2 TIRES, I HAVE BEEN TOLD GOODYEAR DOES NOT WARRANT SIDEWALL FAILURES. *JS

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TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THE STEERING WHEEL WOULD SQUEAL WHEN TURNING. THE CONTACT TOOK THE VEHICLE TO THE DEALER, WHO STATED THAT FLUID WAS LEAKING FOR THE STEERING SYSTEM AND NEEDED TO BE REPLACED. THE CONTACT DID NOT REPLACE THE POWER STEERING UNIT. THE FAILURE MILEAGE WAS 47,626.

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2011 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO VEHICLE HEAD REST ISSUES. *SMD THE CONSUMER WOULD LIKE THE HEAD REST REMOVED. SHE STATED THEY WERE TOO LARGE, WHICH BLOCKED HER VIEW.

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ON MY WAY TO WORK: ON HIGHWAY ALL LIGHTS CAME ON SERVICE TRACTION CONTROL, SERVICE STABILITRAK AND ENGINE POWER IS REDUCED, AND MY CHECK ENGINE LIGHT CAME ON AS WELL. *TR

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MY WIFE AND I WERE RETURNING HOME ON I-81 TRAVELING NORTHBOUND. A WARNING BELL SOUNDED AND SHE NOTICED THE TCS(TRACTION CONTROL SYSTEM) WARNING LIGHT CAME ON AND A WARNING NOTICE TO HAVE THE STABILTRAC SERVICED, ENGINE POWER REDUCED WARNING AS WELL. WE DROVE THE REST OF THE WAY HOME AT A REDUCED SPEED AND PARKED IT. MY WIFE WENT OUT TODAY AND STARTED THE CAR AND THE ONLY INDICATION WE HAD WAS THE TCS LIGHT WAS ON. NO OTHER WARNINGS APPEARED. THIS IS SOMETHING GM REALLY NEEDS TO ADDRESS SINCE I HAVE READ ABOUT MANY SUCH COMPLAINTS. A RECALL IS NEEDED GM. THIS IS A MANUFACTURING PROBLEM AND YOU SHOULD COVER THE COSTS NOT US CONSUMERS!! *JS

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I PURCHASED A 2011 CHEVY IMPALA AT THE END OF DECEMBER 2012. SINCE THEN, I HAVE PUT ABOUT 10,000 MILES ON THE VEHICLE WITH GOODYEAR EAGLE LS-2 TIRES. UNFORTUNATELY, STARTING ON JUNE 13, 2013 I HAVE HAD A SERIES OF SIDEWALL BLOWOUTS. THE FIRST BLOWOUT WAS JUNE 13. THE SECOND WAS JULY 29. THE THIRD WAS AUGUST 27. THE FIRST TWO BLOWOUTS HAPPENED WHILE AT SPEED ON THE HIGHWAY. FORTUNATELY, THE THIRD ONE HAPPENED WHILE IN TOWN AND DRIVING LESS THAN 25 MPH. I HEARD A SOUND VERY SIMILAR TO WHAT I HEARD PRIOR TO THE OTHER TWO BLOWOUTS, SO I IMMEDIATELY PULLED OVER AND INSPECTED MY TIRES. I HAVE A PHOTO OF THE BUBBLE THAT FORMED ON THE INSIDE SIDEWALL. NOT THREE MINUTES LATER, THAT BUBBLE BLEW OUT AND THE TIRE QUICKLY DEFLATED. THIS IS NOW THREE TIRES, ALL GOODYEAR EAGLE LS-2, THAT HAVE BLOWN OUT IN LESS THAN THREE MONTHS. BASED ON THE NUMBER OF COMPLAINTS LEFT AT NHTSA, I CANNOT BELIEVE THIS IS AN ISOLATED INCIDENT WITH MY VEHICLE, ESPECIALLY WHEN THE SHOP OWNER AT THE TIRE STORE TOLD ME "THAT'S A MANUFACTURER DEFECT, A FAULTY AND BUSTED BELT" UPON SEEING THE PHOTO OF THE BUBBLE. *TT

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CODE P211222 AND CODE C0242 CAR WOULD NOT GO OVER 5 MPH. ENGINE LIGHT WAS ON. CALLED ONSTAR. THIS IS THE THIRD TIME THIS HAS HAPPENED IN 15 MONTHS. FIXED TWICE. SPOKE WITH GENERAL MOTORS SAFETY DIVISION AND [XXX] AT GENERAL MOTORS SEVERAL TIMES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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AFTER THE NOVELTY OF MY NEW CARE WORE OFF, I BECAME AWARE OF THE PROBLEM OF LIMITED VISIBILITY WHEN LOOKING OUT THE REAR WINDOW. THE MIDDLE HEADREST IN THE BACK SEAT OBSCURES MUCH OF THE WINDOW! I AM EXTRA CAREFUL WHEN BACKING UP BECAUSE OF THIS LIMITED VISIBILITY. I AM CONCERNED WHEN MY KIDS DRIVE THIS CAR BECAUSE, AS YOU KNOW, YOUNGER DRIVERS DON'T ALWAYS LISTEN TO THEIR PARENTS. IN ADDITION, MY DAUGHTER ISN'T NEARLY AS TALL AS I AM AND THE BACKSEAT MIDDLE HEADREST IS EVEN MORE OF AN ISSUE WITH SHORTER PEOPLE. THIS ISN'T A DEFECT, PER SE, BUT JUST AN EXTREMELY HAZARDOUS DESIGN FLAW. LOOKING ON YOUR WEBSITE, I AM NOW AWARE THAT I AM NOT THE ONLY ONE WITH THIS CONCERN. I AM GLAD GM REDESIGNED THE 2012 MODEL TO TAKE THIS HAZARD AWAY BUT WHAT ABOUT FOR THIS 2011 MODEL YEAR? *TR

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WHILE LEAVING FROM WORK I MADE A LEFT TURN ONTO A BUSY HIGHWAY AND MY SERVICE TRACTION CONTROL LIGHT, REDUCE ENGINE POWER, AND CHECK ENGINE LIGHT CAME ON. PULLED OVER AND CAR WAS WANTING TO TURN OFF. TURNED OFF CAR AND SERVICE TRACTION CONTROL LIGHT GOES OFF BUT CHECK ENGINE STAYS ON. CAME HOME GOOGLED WHAT COULD BE THE CAUSE AND SEE THAT MANY IMPALAS OWNERS ARE HAVING THE SAME TROUBLE...I SEE A LAWSUIT HAPPENING IF GM DOES NOT RECALL THIS! *TR

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ON TWO OCCASIONS WHILE BACKING I HAVE NOT BEEN ABLE TO SEE BEHIND ME IN THE REAR VIEW MIRROR BE CAUSE THE VIEW IS OBSTRUCTED BY THE 3 REAR SEAT HEADRESTS. I HAVE ALMOST HIT TWO PEOPLE WHO'S HEADS WERE BLOCKED BY THE REAR SEAT HEAD RESTS. I WISH THE HEAD RESTS COULD BE REMOVED BUT THE ARE MOLDED AS PART OF THE REAR SEAT. STUPIDEST REAR SEAT DESIGN I HAVE EVER SEEN. *TR

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WHILE TRAVELLING ON THE HIGHWAY, IN THE RAIN, THE POWER TO THE ENGINE SUDDENLY AND DRASTICALLY SLOWED DOWN. THE WARNINGS SHOWED UP ON THE SCREEN" STABILITRAK, TRACTION CONTROL, ENGINE POWER LOSS. *TR

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FOR SEVERAL WEEKS, THE INDICATOR ON MY VEHICLE WILL ALERT ME "SERVICE TRACTION CONTROL; REDUCING ENGINE POWER". AT FIRST I THOUGHT THIS WAS JUST A GLITCH, UNTIL IT KEPT HAPPENING OVER AND OVER AND OVER AGAIN. THERE ARE DAYS WHEN THE INDICATOR WILL GO OFF AND REMAIN OFF FOR A WEEK OR TWO, BUT THEN IT WILL ALL OF A SUDDEN COME BACK ON AND REMAIN ON FOR A WEEK OR SO. I GET MY VEHICLE SERVICED REGULARLY. I HAVE CONTACTED GM DEALERSHIP AFTER DEALERSHIP, AND THEY HAVE ALL TOLD ME THERE IS NOTHING THEY CAN DO. FINALLY, I ASKED FOR THE CORPORATE OFFICE NUMBER [XXX]. I CALLED GM'S CORPORATE OFFICE (REFERENCE#: [XXX]) AND WAS TOLD THAT MY POWERTRAIN WARRANTY IS STILL GOOD BUT MY BUMPERTOBUMPER WARRANTY HAS EXPIRED DUE TO THE MILEAGE. I ADVISED THE REPRESENTATIVE ([XXX]) THAT I HAD GOOGLED THIS INFORMATION TO FIND OUT WHAT WAS GOING ON AND THIS APPEARS TO BE A KNOWN ISSUE WITH CHEVY IMPLALA'S, AND I ASKED WHY HASN'T GM PUT OUT A RECALL ON THIS ISSUE. SHE THEN TELLS ME THAT I NEED TO PAY AND GET A DIAGNOSTIC CHECK TO DETERMINE THE ACTUAL ISSUE. MY QUESTION TO HER IS "WHY SHOULD I OR ANY CUSTOMER HAVE TO PAY FOR SOMETHING THAT IS A REPORTED KNOWN ISSUE?" THERE REPRESENTATIVE CONTINUED TO APOLOGIZE AND TELL ME THERE WAS NOTHING THAT GM COULD DO BECAUSE THIS WAS NOT A KNOWN ISSUE. I REFERENCED THERE REPRESENTATIVE TO RESEARCH FOR HERSELF [XXX] AND SHE CONTINUED TO TELL ME THERE WAS NOTHING THEY COULD DO. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

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THE BACK SEATS ON THIS VEHICLE ARE A SAFETY HAZARD. I HAVE ALMOST HAD NUMEROUS ACCIDENTS DUE TO NOT BEING ABLE TO SEE OVER THE SEATS. *TR

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I WAS DRIVING ON THE HIGHWAY AT 60 MPH WHEN MY CAR BEGAN TO SLOW DOWN UNTIL IT CAME TO A STOP. I COULD DO NOTHING BUT SIT THERE I DID NOT HAVE ENOUGH TIME TO MAKE IT TO THE EMERGENCY LANE. I COULD HAVE BEEN KILLED! THE CAR GAVE NO WARNING. I RECEIVED SEVERAL MESSAGES ON THE DASH THAT STATED DISABLED STARTER, SERVICE THROTTLE, AND THE CHECK OIL LIGHT WAS ON. OVER THE TWO YEARS THAT I HAVE HAD THIS VEHICLE I HAVE HAD TO HAVE THE TRANSMISSION REPLACED AND ONE YEAR LATER ANOTHER POTENTIAL COSTLY REPAIR. SOMETHING REALLY NEEDS TO BE DONE WITH THE 2011 CHEVY IMPALA'S, THERE IS A SERIOUS SAFETY ISSUE GOING ON THAT HAS NOT BEEN LOOK AT BY CHEVY. *TR

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TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THAT THERE WAS A KNOCKING NOISE HEARD FROM UNDER THE HOOD. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DETERMINED THAT THE AIR CONDITIONING ORATOR HAD FAILED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 50,000.

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I WAS DRIVING HOME FROM WORK AND THE CAR STARTED ACTING LIKE IT WAS UNEVEN. I GOT TO WHERE I COULD PULL OVER AND FOUND A BALLOON GROWING OUT OF THE SIDE OF MY TIRE. THE CAR IS NOT THAT OLD AND THE TIRES IN MY PAST IMPALA'S HAVE LASTED MUCH LONGER. I AM NOT HAPPY WITH THIS. I HAD TO CALL SOMEONE TO HELP ME SO THAT IT DIDN'T EXPLODE AND CAUSE MORE DAMAGE. *TR

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WHILE DRIVING MY 2011 IMPALA IN REVERSE, REAR HEAD RESTRAINTS BLOCK HALF OF MY VIEW, SO EXTRA CAUTION HAS TO BE USED. THIS IS NOT A PROBLEM ON OTHER VEHICLES I HAVE OWNED. ALSO THE FRONT HEAD RESTRAINTS ARE POSITIONED TOO FAR FORWARD AND PUTS MY NECK IN AN UNCOMFORTABLE POSITION. ON LONG TRIPS MY NECK ACHES VERY BAD. RAISING THE HEAD RESTRAINTS DOES NOT HELP THIS PROBLEM. IF CHEVROLET HAS NO FIX FOR THESE TWO PROBLEMS I WILL BE FORCED TO MAKE THEM MYSELF OR GET RID OF THIS CAR. *TR

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WHEN DRIVING, NOTICED ON THE FREEWAY, IT WASN'T SMOOTH AT TIMES. THE TRANSMISSION'S SHIFTING WAS PRETTY ROUGH. NO INDICATION OF ANY ISSUES POPPED UP ON DASHBOARD. WHEN ARRIVING AT A FREEWAY RAMP, IT FELT LIKE I WAS HYDROPLANING, BUT ON GRAVEL. THEN, NOTICED WHEN PRESSING THE ACCELERATOR, WAS NOT GOING ANYWHERE, BUT FELT LIKE I WAS IN NEUTRAL. WAS ABLE TO PULL OVER AND TAKE A LOOK... TRANSMISSION FLUID WAS FINE... NOTHING POPPED UP ON THE DASHBOARD. NOTHING! THE INDICATORS FOR TIRES, OIL, ETC WERE SHOWING INFO, BUT NOTHING TO INDICATE IT HAD DIED OR IF THERE WERE ANY ENGINE ISSUES. HAD BROUGHT IT TO THE DEALERSHIP WHERE I HAD BOUGHT THE CAR 11 MONTHS AGO. THE MECHANICS WERE SAYING THAT THEY HAVE NEVER SEEN SUCH AN HUGE TRANSMISSION FAILURE BEFORE. THEY WOULD HAVE TO REPLACE THE WHOLE THING. *TR

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DRIVER SIDE WINDOW SWITCH WOULD NOT OPERATE ( INTERMITTENT) AT TIMES. THE SWITCH WAS REPLACED BY THE DEALERSHIP (YOUNG CHEVROLET). DURING THE PAST MONTH (6/13) THE SAME TYPE OF CONDITION HAS OCCURRED. THIS PROBLEM SOUNDS MUCH LIKE WHAT IS HAPPENING WITH NHTSA ID - 13V248. *TR

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2011 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO VEHICLE BACK ROW HEAD RESTS. *SMD THE CONSUMER STATED WHEN USING THE REAR VIEW MIRROR, THE HEAD REST OBSTRUCTED HIS VISION SO THAT APPROXIMATELY TWO-THIRDS OF THE REAR WINDOW WAS BLOCKED FROM VIEW.

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