What 505 owners told NHTSA about the 2011 Chevrolet Impala Eco Eassist

TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THAT THE TRACTION CONTROL, REDUCED ENGINE POWER AND THE DISABLING THROTTLE WARNING LIGHTS ILLUMINATED AS THE VEHICLE SUDDENLY REDUCED IN SPEED AND STALLED. THE CONTACT HAD TO WAIT A MOMENT AFTER TURNING THE VEHICLE OFF TO RESTART THE VEHICLE SEVERAL TIMES. THE CONTACT STATED THAT THE FAILURE PROGRESSED INTERMITTENTLY AND WAS BECOMING WORSE. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE ACCELERATOR PEDAL ASSEMBLY THROTTLE POSITION SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.

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TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED, THE REAR DEFOGGER FAILED TO OPERATE BLOCKING THE CONTACT'S VISIBILITY. THE CONTACT MENTIONED THAT SMOKE STARTED TO EMIT FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.

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WHILE DRIVING, THE FOLLOWING LIGHTS CAME ON 3 MONTHS AFTER PURCHASE. SERVICE STABILITRAK, ENGINE POWER REDUCED, SERVICE TRACTION CONTROL. TURNED CAR OFF FOR ABOUT 30 MINUTES, AND LIGHTS WENT OFF AND WERE ABLE TO DRIVE HOME. THAT MONDAY, TOOK CAR TO DEALER, AND WERE TOLD IT WAS A PART THAT HAD SOMETHING TO DO WITH THE FUEL. OUT OF WARRANT, BUT THEY COVERED IT ANYWAY CONSIDERING I JUST PURCHASED THE VEHICLE. SAME LIGHTS CAME ON AGAIN ROUGHLY ABOUT 6 MONTHS LATER, NOTICEABLY WHEN IT'S WET OUT. LIGHTS WOULD EVENTUALLY GO OFF AFTER CAR SITS SO AFTER READING THREADS, I ASSUMED THIS WAS NORMAL WHEN IT WAS WET OUT. LATE 2013 LIGHTS CAME ON AGAIN, HAD WHEEL BEARING REPLACED AND LIGHTS WENT OFF FOR A WHILE. EARLY 2014 LIGHTS ARE ON AGAIN, AND I START NOTICING HARD SHIFTING IN TRANSMISSION, BUT IGNORED BECAUSE I KNOW THERE'S NO WAY MY TRANS COULD BE BAD CONSIDERING THE CAR WAS ONLY 2 YEARS OLD AT THE TIME. THANKSGIVING 2014, I WAS PLANNING A SHOPPING TRIP TO INDIANAPOLIS, AND NO LIGHTS, BUT TRANSMISSION WENT OUT. CAR WOULD NOT MOVE WHATSOEVER, AND I HAD TO GET THE CAR TOWED. TOOK CAR TO SEVERAL DEALERS AND SOME SAID IT WAS THE TRANS AND SOME SAID IT WAS NOT. EITHER WAY, IT WAS GOING TO COST ME A WHOLE LOT OF MONEY I DID NOT HAVE CONSIDERING THE TRANSMISSION WENT OUT 3000 MILES AFTER WARRANTY ENDED. HAD TRANSMISSION REPLACED, AND WALLLAH LIGHTS ARE BACK ON. ONE DEALER SAID I HAD ANOTHER BAD WHEEL BARING, BUT DID NOT PRODUCE ANY PAPER WORK WITH THE CODE. TOOK IT ELSEWHERE FOR A SECOND OPINION, AND FOUND OUT THAT THE DEALER FORGOT TO CONNECT THE LINE THAT'S CONNECTED TO THE WHEEL BARING. LIGHTS ARE NOW OFF AND I'M HAPPY. TODAY, THE DAY AFTER CHRISTMAS, NOW THAT I'M FLAT BROKE AND HAVE $30 TO MY NAME, LIGHTS ARE BACK ON AND I'M MENTALLY EXHAUSTED. CANNOT REPORT AS A LEMON BECAUSE I HAVE HAD THE VEHICLE LONGER THAN 1 YEAR, AND MY WARRANTY IS EXHAUSTED. *TR

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UPON CRANKING THE CAR USING THE KEY, THE CAR STARTED TO MAKE A TICKING NOISE ON THE RIGHT SIDE APPEARING TO COME FROM THE ENGINE WHEN THE TEMPERATURE KNOB IS SET TO HEAT; HOWEVER, WHEN THE NOISE STOPS WHEN THE TEMPERATURE IS MOVED TO COLD AIR. THE CAR WAS SERVICE WHEN I PURCHASED IT IN JUNE 2014 BY WILLETT HONDA SOUTH. NOW, DECEMBER 2014, THE NOISE HAS STARTED AGAIN, AS WELL AS, THE TRANSMISSION HAS GONE IN THIS CAR!!! *TR

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2011 CHEVROLET IMPALA. PROBLEMS WITH THE IGNITION SWITCH. *TA THE CONSUMER STATED THE FIX GM PROPOSED WAS NOT ACCEPTABLE AND THE IGNITION SWITCH SHOULD BE REPLACED, INSTEAD OF ADDING RINGS AND ALTERING THE KEY SLOT. *JB

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IN OCTOBER I TOOK MY CAR TO SANDY SANSING IN PENSACOLA FL THE REPLACE THE KEYPAD TO MY CAR, BUT NOW WHEN YOU USE THE KEYPAD IT START TO TICKING ON THE RIGHT SIDE OF THE DASHBOARD WE TIME IT. THE TICKING LAST ABOUT 60 SECONDS AND THEN IT STOP WHEN EVER YOU USE THE KEY PAD TO LOCK OR UNLOCK THE CAR IT MAKE THAT TICKING SOUND. IT THERE ANY THING THEY CAN DO TO FIX THIS. *TR

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2011 CHEVROLET IMPALA CONSUMER NOT SATISFIED WITH IGNITION RECALL *CN

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I RECEIVED MY FIRST RECALL NOTICE 14299, IN MID AUGUST AND I AM STILL UNABLE TO GET THIS TAKEN CARE OF. THE SECOND LETTER WE RECEIVED IN OCTOBER SAID THE DEALERSHIP HAD PARTS BUT WHEN I CALLED FOR AN APPOINTMENT THEY SAID THEY DID NOT HAVE THE PARTS. SO FAR, ALL THEY HAVE DONE IS PUT US ON A LIST FOR AN APPOINTMENT. THE REPAIRS WILL CONSIST OF 2 16 MM KEY RINGS, ALONG WITH AN INSERT FOR THE KEY SLOT, OR A COVER OVER THE KEY HEAD. IF THIS IS A PROBLEM WITH THE IGNITION, DO YOU CONSIDER THIS THE PROPER WAY FOR REPAIRS TO BE MADE ? SUPPOSEDLY THE REPAIRS ARE TO TAKE 15 MINUTES, AND MEANTIME WE ARE DRIVING A CAR WITH 38,000 MILES ON IT, THAT MAY JUST STOP IN TRAFFIC. THERE HAS TO BE MORE DONE TO PROTECT THE PUBLIC, AND IT SEEMS YOUR OFFICE SHOULD GET BEHIND THESE REPAIRS. *TR

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AS I WAS DRIVING THE ENGINE LIGHT POP ON AND. READ STABILITYTRAK REDUCE. ENGINE SPEED SERVICE CONTROL SOON. *TR

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TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE STALLED AS THE TRACTION CONTROL AND CHECK ENGINE WARNING LIGHTS ILLUMINATED. THE CONTACT MENTIONED THAT WHILE ATTEMPTING TO INSPECT THE VEHICLE, BURNING FUMES EMITTED IN AND AROUND THE VEHICLE. THE CONTACT MENTIONED THAT THE FAILURE COULD HAVE BEEN DIRECTLY RELATED TO NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF FAILURE. THE FAILURE MILEAGE WAS 34,239.

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TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (POWER TRAIN). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE.

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MY SERVICE TRACTION CONTROL SYSTEM LIGHT KEEPS COMING ACROSS THE DASH BOARD. IT SEEMS TO RESET ITSELF, BUT THERE HAS BEEN A TIME WHEN TURNING....MY DASHBOARD LIGHTS CAME ON AND DIDN'T RESET FOR ABOUT A WEEK. IF THIS ISN'T A PROBLEM, THEN WHAT IS IT? *TR

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THE BLEND DOOR ACTUATOR IN THE VENTS JAMMED. SINCE MARCH 2013, I'VE HAD TO FIX THE SAME ISSUE 3 TIMES. *TR

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THE GM RECALL TO REPAIR FAULTY IGNITION SWITCHES IS A SHAM. THE PROBLEM WAS ANNOUNCED LAST WINTER; IN AUGUST 2014 I RECEIVED A LETTER TELLING ME ABOUT THE RECALL AND THAT I WOULD RECEIVE A FURTHER LETTER WHEN THE PARTS TO REPAIR THE PROBLEM BECAME AVAILABLE. FRIDAY, OCTOBER 17, 2014, I RECEIVED A LETTER FROM GM'S CHEVROLET DIVISION, WHICH THEY DATED "SEPTEMBER 2014" INFORMING ME THAT MY "2011 MODEL YEAR CHEVROLET IMPALA WAS INVOLVED IN GM RECALL 14299. THIS LETTER IS TO INFORM YOU THAT PARTS ARE NOW AVAILABLE TO REPAIR YOUR VEHICLE." A CALL THIS MORNING, MONDAY, OCTOBER 20, 2014, TO MY CHEVROLET DEALER, JOHNSON MOTORS, BRIGHTON, COLORADO, THAT SERVICES MY VEHICLE INFORMED ME THAT THEY DID NOT HAVE THE PARTS, AND DID NOT KNOW WHEN THEY WOULD BE AVAILABLE. "I SHOULD KEEP CALLING BACK." I ASKED IF COULD BE PUT ON A LIST TO CALL WHEN THE PART(S) BECAME AVAILABLE, AND WAS TOLD A BLUNT "NO." THEY DO NOT KEEP A LIST OF CUSTOMERS TO CALL. A CALL TO GM'S CUSTOMER SERVICE INFORMED ME THAT THE 'PARTS' CONSISTED OF A DEVICE, LIKELY PLASTIC, MAYBE METAL, THAT FITS ON THE IGNITION KEY ITSELF, DOING NOTHING FOR THE DEFECTIVE IGNITION SWITCH, WHICH IS THE MAJOR PROBLEM TO BEGIN WITH. I WAS FURTHER TOLD THAT THERE WAS NO WAY TO BE INFORMED WHEN THE PART(S) WOULD BE AVAILABLE. AT THAT POINT I LOST MY TEMPER. THIS IS A PATENTLY ABSURD RESPONSE ON THE PART OF GM TO A SERIOUS IGNITION SWITCH PROBLEM THAT HAS CAUSED AT LEAST 25 DEATHS SO FAR AND UNTOLD NUMBERS OF NON-FATAL ACCIDENTS. THEIR "FIX" HAS NOTHING TO DO WITH THE IGNITION SWITCH, BUT INSTEAD A SHAM PIECE OF PLASTIC WILL BE ADDED TO THE OWNER'S KEY, IF SHE/HE IS PERSISTENT ENOUGH TO FIND ONE AVAILABLE. YOU, THE NHTSA, SHOULD BE LEVYING HEAVY FINES AGAINST GM FOR EVERY DAY THIS SHAM RESPONSE OF THEIRS IS PERPETRATED. I WILL BE COPYING THIS TO BOTH MY U.S. SENATORS AND TO MY CONGRESSMAN. *TR

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TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 55 MPH, THE CHECK ENGINE AND STABILITY CONTROL WARNING LIGHTS ILLUMINATED. ALSO, THE VEHICLE'S SPEED REDUCED INDEPENDENTLY AS THE ENGINE REDUCED POWER LIGHT ILLUMINATED. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.

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AFTER STOPPING FOR FUEL APPROXIMATELY 900 MILES FROM HOME, AFTER FILLING THE VEHICLE, STARTED THE CAR AND AS WE PULLED OUT OF THE GAS STATION, THE TRANSMISSION SLIPPED OUT OF GEAR AND INTO NEUTRAL WITHOUT ANY FORWARD OR REVERSE GEARING. UPON PLACING THE VEHICLE IN PARK, TURNING THE ENGINE OFF AND RESTARTING THE VEHICLE, IT MOVED FORWARD AND THE TRANSMISSION TOTALLY DISENGAGED AS BEFORE. ONSTAR VEHICLE DIAGNOSTICS REPORTED A NON CODED TOTAL FAILURE. THE VEHICLE WAS TOWED TO THE CLOSEST GM DEALER AND WE WERE TOLD THAT IT MAYBE A WEEK BEFORE THEY CAN GIVE US ANY SPECIFICS TO ITS CAUSE, REPAIR OR WARRANTY COVERAGE. *TR

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TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE DECELERATED TO 40 MPH. THE TRACTION AND ENGINE POWER REDUCING WARNING INDICATORS ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

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TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED WHEN MAKING A TURN, THE ABS AND THE TRACTION WARNING LIGHTS ILLUMINATED. THE CONTACT ALSO STATED THAT THE VEHICLE HESITATED TO START. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT MENTIONED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 46,000.

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TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT DID NOT EXPERIENCE A FAILURE.

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TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS UNAVAILABLE. THE DEALER STATED THAT THEY WERE RECEIVING LIMITED PARTS AND THAT THE CONTACT MAY BE PLACED ON A WAITING LIST. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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I RECEIVED A RECALL NOTICE IN AUGUST, 2014 ON MY CAR. IT IS NOW OCT, AND WHEN I CALL ANYONE, I ONLY GET TOLD THAT THE PARTS ARE NOT YET AVAILABLE. THIS MEANS THAT IT HAS BEEN 2 MONTHS SINCE THE NOTICE, AND GM HAS KNOW FOR OVER A YEAR ABOUT THIS DEFECT. IT DOESN'T SEEM THAT THEY ARE VERY INTERESTED IN GETTING THIS DEFECT CORRECTED. THE PARTS NEEDED FOR THIS ARE NOT DIFFICULT TO MAKE OR INSTALL NOR ARE THEY EXPENSIVE. WHAT IS THE HOLD-UP? DO ADDITIONAL PEOPLE HAVE TO DIE WHILE THEY DAWDLE? DOESN'T THE HIGHWAY SAFETY COMMISSION HAVE THE RESPONSIBILITY TO GET THESE REPAIRS DONE IN A TIMELY MANNER, OR ARE THEY AS INEFFECTIVE AS OTHER GOVERNMENT AGENCIES? *TR

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DRIVING 2011 CHEVY IMPALA IN CITY TRAFFIC. SERVICE STABILITRAK, SERVICE TRACTION CONTROL, REDUCED ENGINE POWER WARNING MESSAGES RECEIVED. THIS HAS HAPPENED SEVERAL TIMES AT INTERMITTENT INTERVALS IN THE TWO YEARS I HAVE OWNED THE VEHICLE. IN SOME INSTANCES, THE ENGINE SHUTS OFF AND ALL POWER STEERING AND POWER BRAKING IS LOST MAKING IT VERY DIFFICULT TO CONTROL THE VEHICLE. AFTER RESEARCH, THIS IS A PROBLEM THAT GM NEEDS TO ADDRESS. I HAVE FOUND THAT IF I PULL OVER WHEN THE WARNING MESSAGES DISPLAY, SHUT THE CAR OFF, WAIT APPROX 10 MIN, THE CAR WILL START AGAIN, THE MESSAGES WILL BE GONE, AND THE CAR WILL DRIVE NORMALLY. THE CHECK ENGINE LIGHT REMAINS ON AND THEN GOES OFF WITHIN A DAY OR TWO. *TR

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TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. WHILE DRIVING 70 MPH, THE TRACTION CONTROL AND REDUCE ENGINE POWER WARNING INDICATORS ILLUMINATED AS THE VEHICLE DECELERATED TO 10 MPH. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,000. UPDATED 12/30/14*CN UPDATED 05/28/2015 *JS

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TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 12/09/14*LJ UPDATED 06/1/2015 *JS

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TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE FOR MONTHS. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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