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What 12 owners told NHTSA about the 2011 Chevrolet Express Passenger 3500 15 Pass

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (12)Brakes (3)Transmission & drivetrain (3)Engine (2)Engine & cooling (2)Fuel system (2)Body & structure (1)Electrical system (1)Fuel System, Diesel (1)Steering (1)Suspension (1)

1 of 12 complaints match · Suspension · clear filters

Apr 19, 2018Suspension

UPON INSPECTION OF THE COIL SPRING CRADLES ,IT WAS FOUND THAT THE UPPER CONTROL ARM ON THE RIGHT SIDE WAS CRACKED WHERE THE TOP OF THE COIL SPRING SEATS. THIS IS THE SECOND CRACK IN THE COIL SPRING AREA THAT WAS FOUND ON AN AMBULANCE PACKAGE VEHICLE.THIS UNIT HAS BEEN TAKEN OUT OF SERVICE AS WELL DUE TO SAFETY CONCERNS.

NHTSA ODI 11088965

Working with the data? Download all 12 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2011 Chevrolet Express Passenger 3500 15 Pass verdict →