What 731 owners told NHTSA about the 2011 Chevrolet Cruze Limited

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED SHE REPORTED PROBLEMS WITH THE HANDLING OF THE VEHICLE WITHIN THE FIRST THREE MONTHS. PROBLEMS REPORTED INCLUDED: SHIFTING ISSUES IN WHICH THE VEHICLE APPEARED TO SLIP OUT OF GEAR, THE VEHICLE INTERMITTENTLY LUNGED FOWARD WHEN HER FOOT WAS ON THE BRAKE, WHEN IN PARK AND ONCE WHILE DRIVING. SHE ALSO REPORTED INCIDENCES OF UNUSUALLY LONG PERIODS OF HESITATION WHEN STEPPING ON THE ACCELERATOR PEDAL. THE SERVICE STABLIIZER, SERIVCE POWER STEERING, TRACTION CONTROL AND ENGINE LIGHTS ILLUMINATED PERIODICALLY AS WELL AS THE INSTRUMENT PANEL GOING BLANK WHILE DRIVING. UPDATED 01/04/12*BF

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VEHICLE WAS IN THE PARK POSITION, WHEN THE KEY WAS TURNED IN THE OFF POSITION THE CAR STARTED TO ROLL BACKWARD DOWN A HILL DRAGGING MY CHILD WITH IT. *TR

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THE CAR'S TRANSMISSION STALLS AND HESITATES SINCE THE 1ST DAY I GOT THE CAR. I FOUND OUT TODAY THAT MY CAR HAS FOUR RECALLS! AND I HAVE NOT BEEN NOTIFIED IN ANY WAY BY CHEVY OF THEM ONE OF WHICH IS THE STREEING WHEEL CAN COME OFF WHILE DRIVING. WHILE DRIVING TODAY 09/28/2011 THE CAR CAME TO A RANDOM AND COMPLETE STOP IN THE MIDDLE OF THE ROAD AND WOULD NOT MOVE FORWARD AT ALL. *TT

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TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE TRANSMISSION FAILED TO SHIFT AND THERE WAS AN ILLUMINATION OF THE ENGINE WARNING INDICATOR. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSIS, WHERE THE TECHNICIAN REPLACED THE FAULTY TRANSMISSION. IN ADDITION, THE DRIVER'S SIDE REAR VIEW MIRROR WOULD EMIT A LOUD WHISTLING NOISE WHENEVER THE VEHICLE WAS IN MOTION. THE DEALER WAS IN THE PROCESS OF REPLACING THE MIRROR. THERE WAS ALSO A LARGE HOLE IN THE AIR CONDITIONER COMPRESSOR, WHICH REQUIRED REPLACEMENT. THE CONTACT ALSO STATED THAT THE EXTERIOR BODY PAINT WAS PEELING NEAR THE FRONT PASSENGER SIDE HEADLIGHT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 64.

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TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHEN THE VEHICLE WOULD HESITATE WHEN ACCELERATING BETWEEN 45-65 MPH. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES BUT THE DEALER WAS UNABLE TO PRODUCE ANY FAILURE CODES WHEN DIAGNOSED. THE DEALER PERFORMED A TEST DRIVE AND WAS ABLE TO DUPLICATE THE FAILURE BUT THERE WERE NO REPAIRS. THE FAILURE MILEAGE WAS 40 AND THE CURRENT MILEAGE WAS 1,000. UPDATED 11/16/2011 *LN *TR

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WHEN ACCELERATING FROM A STOPPED POSITION THE VEHICLE HAS A TWO (2) SECOND DELAY BEFORE IT ENGAGES THE TRANSMISSION. THIS IS VERY DANGEROUS ISSUE WHEN ENTERING A BUSY ROAD FROM A PARKING LOT OR OTHER STOPPED LOCATION. A TWO SECOND DELAY CAN PLACE A DRIVER IN A LIFE OR DEATH SITUATION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO WAS UNABLE TO DIAGNOSE THE PROBLEM. THEY DID MENTION THAT IT COULD BE "TURBO LAG" SINCE IT NEEDS TIME TO BUILD UP. THEY ALSO STATED THAT ALL SOFTWARE PROGRAMS WERE UP TO DATE. IT IS STILL DANGEROUS TURBO LAG OR NOT. ACCORDING TO A ROAD TEST CONDUCTED BY CONSUMER GUIDE AUTOMOTIVE THIS PROBLEM WAS A ISSUE FOR THEM: "SEVERAL TEST CARS EXHIBITED ISSUES WITH THE AUTOMATIC TRANSMISSION, INCLUDING DELAYED RESPONSE AND SLURRED SHIFTS. GM WAS AWARE OF THESE PROBLEMS AND ISSUED A FIX THAT INVOLVED RE-PROGRAMMING THE TRANSMISSION'S SOFTWARE." IT'S OBVIOUS THAT THIS IS NOT A SOFTWARE FIX ISSUE SINCE ALL PROGRAMS WERE UPDATED ON THE VEHICLE AND THE PROBLEM STILL EXISTS.

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THE SIX SPEED AUTOMATIC TRANSMISSION BOGS DOWN WHILE CHANGING GEARS. IT ALSO SHIFTS VERY ROUGHLY. THE GAS MILEAGE IS WELL BELOW STANDARD; I BELIEVE DUE TO THE TRANSMISSION PROBLEMS. I HAVE HAD IT TO THE DEALER TWO TIMES IN THE FIRST 7000 MILES, BUT THEY CLAIM THERE IS NOTHING WRONG. HELP! *TR

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TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE SHIFTER WAS VERY DIFFICULT TO MANEUVER AND THAT THE SHIFT CABLE WAS FAULTY. THE CONTACT WAS UNABLE TO SHIFT INTO FIRST OR SECOND GEAR. WHILE DOWNSHIFTING AT 25 MPH, THE SHIFTER WOULD BECOME STUCK AND CAUSE THE VEHICLE TO COAST WHILE IN TRAFFIC. THE CONTACT TOOK THE VEHICLE TO A DEALER BUT THE DEALER WAS UNABLE TO LOCATE A FAILURE WITHIN THE SHIFTER. THE CONTACT CALLED THE MANUFACTURER REGARDING THE FAILURE AND WAS ADVISED TO TAKE THE VEHICLE BACK TO THE DEALER. THE DEALER THEN ADJUSTED THE SHIFTER CABLE, WHICH REMEDIED THE FAILURE. THE FAILURE MILEAGE WAS 200.

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TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE ATTEMPTING TO ACCELERATE, THE CONTACT STATED THAT THE VEHICLE SUDDENLY STALLED WITHOUT WARNING. SHE WAS ABLE TO RESTART THE VEHICLE AND CONTINUE DRIVING NORMALLY. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS INSPECTED AND DIAGNOSED WITH A FAULTY FUEL INJECTOR. THE MANUFACTURER WAS AWARE OF THE FAILURE. NO REPAIRS WERE PERFORMED. THE CURRENT AND FAILURE MILEAGES WERE 12,528. UPDATED 09/21/11 *BF THE CONSUMER STATED THERE IS A HESITATION FROM THE VEHICLE, WHEN TRYING TO PULL OUT IN TRAFFIC. THE CONSUMER NOTICED THE VEHICLE WOULD STALL WHEN THE AC WAS ON HIGH. UPDATED 10/07/11

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MY NEW 2011 CHEVY CRUZE HAS A MAJOR HESITATION WHEN TRYING TO ACCELERATE THE CAR. THIS PROBLEM OCCURS CONSISTENTLY ALL THE TIME FROM DAY 1. BROUGHT THE CAR IN FOR SERVICE FOR THIS PROBLEM TO THE CHEVY DEALER WHERE I PURCHASED THE CAR FROM AND THEY SAID THERE IS NOTHING THEY CAN DO TO CORRECT THIS HESITATION PROBLEM. THEY SAID THEY HAVE HAD A LOT OF COMPLAINTS ABOUT THIS HESITATION PROBLEM. THIS IS DANGEROUS WHEN YOU NEED THE SPEED TO PASS ON THE HIGHWAY AND YOU DON'T HAVE IT WHEN THE ACCELERATOR IS PUSHED. I WAS TOLD AT THE CHEVY DEALER THAT THIS CAR HAS SIX GEARS WITH A 4 CYLINDER ENGINE IT NEEDS A 6 CYLINDER ENGINE TO CHANGE THESE SIX GEARS PROPERLY. WHY WOULD GM CHEVROLET DESIGN A CAR LIKE THIS WITH THIS PROBLEM??????? *TR

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I AM VERY DISAPPOINTED WITH MY NEW 2011 CHEVY CRUZE ECO (1.4L 6 SPEED MANUAL TRANSMISSION) THE CAR LOOSES POWER ESPECIALLY WHEN TRY TO ACCELERATE UP HILLS, TOTAL LOSS OF POWER AND LACK OF RESPONSE. THIS KEEPS HAPPENING OUT ON THE FREEWAY. I HAVE MY FOOT PRESSED ALL THE WAY DOWN ON ACCELERATOR, BUT NO RESPONSE FROM THE CAR. CAR HAS SLOWED DOWN TO 30 MPH GOING UP THE HILLS ON FREEWAY PUTTING ME IN AN UNSAFE POSITION. IT HAPPENS ON LEVEL SERVICES TOO, TRY TO GET THE CAR GOING WHEN AT A STOP LIGHT IS HARD TOO, I GIVE THE CAR GAS AND GET VERY SLOW RESPONSE, WHEN IT DOES RESPOND THE CAR IS VERY JERKY GOING THRU THE GEARS, AFRAID THIS MAY CAUSE AN ACCIDENT FOR FAILURE TO MOVE OUT AND WITH THE TRAFFIC. IT HAPPENS WITH ALL THE GEARS ! I HAVE PROBLEMS TOO WITH THE CAR OVER- ACCELERATING GOING NOW HILLS. ALL THE ABOVE CONTINUE TO HAPPEN DESPITE FOLLOWING THE OWNERS MANUAL FOR OPERATING THE VEHICLE. I FEEL STRONGLY THAT THIS IS A UNSAFE VEHICLE. I BOUGHT THE CAR WITH A 4 CYL TURBO WITH HOPES I WOULD HAVE A LITTLE EXTRA POWER, I HAVEN'T SEEN IT YET. *TR

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I HAVE A 2011 CHEVY CRUZE IT HAS A SHIFTING PROBLEM. I WAS DRIVING IT HOME ONE DAY AND THE TRANSMISSION WOULD NOT SHIFT AND THE CAR BASICALLY STOPPED SUDDENLY. THIS ALMOST CAUSED AN ACCIDENT BECAUSE THE CAR BEHIND ME ALMOST REAR ENDED ME BECAUSE OF THE SUDDEN STOP. I TOOK THE CAR TO THE DEALER AND THE REPLACED THE TRANSMISSION COMPONENTS AND IT STILL HAS THE SAME PROBLEM. THEY ARE NOT SURE WHAT IS CAUSING THIS PROBLEM. THE CAR ALSO WOULD NOT ACCELERATE WHEN TRING TO PASS SOMEONE. THESE ARE SOME SERIOUS ISSUES WITH THE CAR AND NO ONE SEEMS TO KNOW HOW TO FIX THEM. *TT

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TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, SHE WOULD NOTICE THAT THE VEHICLE WOULD HESITATE OR JERK FORWARD. THE VEHICLE WAS INSPECTED BY A DEALER AND THEY ADVISED HER THAT THE TCM NEEDED TO BE REPLACED. THE VEHICLE WAS REPROGRAMMED FOR THE TCM YET THE FAILURE PERSISTED AND THE VEHICLE BECAME HESITANT TO ACCELERATION ATTEMPTS WITHIN MOMENTS OF LEAVING THE DEALER. THE VEHICLE WAS THEN TAKEN BACK TO DEALER AND THEY ADVISED HER THAT ALL OF HER PARTICULAR YEAR, MAKE AND MODEL VEHICLE OPERATED IN THAT MANNER. THE FAILURE MILEAGE WAS APPROXIMATELY 24. UPDATED 07/21/11 *BF UPDATED 3/20/12 *CN

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TL*THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THE VEHICLE WOULD INTERMITTENTLY HESITATE BEFORE JERKING INTO GEAR WHEN ACCELERATING FROM A STOP LIGHT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 3,000 AND THE CURRENT MILEAGE WAS 6,000.

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TL*THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THE TRANSMISSION WAS REPROGRAMMED, BUT THE FAILURE WAS NOT CORRECTED WHEN THE VEHICLE LOST POWER WHILE ACCELERATING AT ANY SPEED. THE BRAKE PEDAL EXTENDED TO THE FLOOR WHEN THE BRAKES WERE APPLIED. THE VEHICLE MOVED BACKWARDS WHILE THE BRAKE WAS DEPRESSED CAUSING THE CONTACT TO CRASH INTO A VEHICLE. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO DID NOT REPLACE ANY PARTS AND ADVISED THE CONTACT HOW THE VEHICLE WAS DESIGNED. THE FAILURE MILEAGE WAS 150,000 AND THE CURRENT MILEAGE WAS 752,000.

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I WOULD LIKE TO FILE A COMPLAINT ON A 2011 CHEVY CRUZE FOR THE REASON THAT THE TRANSMISSION HAS AN ISSUE THAT MAY LEAD TO AN ACCIDENT THE TRANSMISSION COMES OUT OF GEAR WHILE DRIVING AND SITS IN NEUTRAL THEN POPS BACK INTO DRIVE THIS IS VERY UNSAFE I HAVE CONTACTED GM ON THE ISSUE AS WELL AS MY LOCAL DEALERSHIP AND HAVE HAD NO POSITIVE FIX TO THE ISSUE I FEEL THAT THIS MAY CAUSE AN ACCIDENT AND NEEDS TO BE LOOKED INTO. *TR

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I BOUGHT A BRAND NEW 2011 CHEVY CRUZE LS. AFTER ABOUT TWO WEEKS OF DRIVING THE VEHICLE I NOTICE THAT WHEN DRIVING IT IN MANUAL AND COMING TO A STOP THE CAR WOULD VIOLENTLY SHIFT INTO FIRST GEAR. I TOOK THE CAR BACK TO THE DEALERSHIP AND THEY CONTACTED GM. THEY ALSO TEST DROVE EVERY CHEVY CRUZE LS MODEL AND NON-TURBO ENGINE CRUZE THEY HAD IN STOCK AND FOUND THE SAME PROBLEM. THEY CONTACTED GM AGAIN AND GM INFORMED THEM THAT THEY WERE AWARE OF THE PROBLEM WITH THE LS AN NON-TURBO ENGINE MODELS AND THAT THEY DO NOT HAVE A SOLUTION OF FIX TO THE PROBLEM. I THEN CONTACTED GM AND ASKED THEM ABOUT THEIR 30 DAY GUARANTEE ON THEIR VEHICLES. THEY THEN INFORMED ME THAT THEY DO HAVE THAT POLICY BUT UNFORTUNATELY WOULD NOT HONOR IT BECAUSE OF MY CASE. WHEN I ASKED THEM WHAT THEY PLANNED TO DO ABOUT THE PROBLEM THEY INFORMED ME THAT THEY WILL CONTINUE TO SELL THE VEHICLE AND RECALL THEM LATER WHEN THEY ARE ABLE TO FIND A SOLUTION OF FIX TO THE PROBLEM. THE CAR NOW HAS 1000 MILES ON IT AND I AM AFRAID TO DRIVE THE CAR WITH MY FAMILY IN IT FOR FEAR THAT SOMETHING WILL HAPPEN WHILE I AM DRIVING. I THINK IT IS RIDICULOUS THAT GM IS AWARE OF THE PROBLEM AND WILL NOT RECALL THAT AFFECTED MODELS. I ALSO FIND IT VERY DISHEARTENING THAT GM DOES NOT HONOR THEIR CUSTOMERS LIKE THEY ARE ALWAYS ADVERTISING THEY DO. *TR

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I HAVE A 2011 CHEVY CRUZE. I JUST PURCHASED IN NOV 2010. ONE MONTH AFTER I HAD THE CAR I HAD TO TAKE IT INTO THE DEALER DUE TO STEERING NOISE WHEN WHEEL WAS TURNED LEFT/RIGHT. THEY HAD TO LUBRICATE SOME PARTS BY THE WHEELS. STARTING IN FEB 2011 I NOTICE THE CAR STARTED TO LURCH FORWARD WHEN YOU TOOK YOU FOOT OF THE BRAKE. IT BOGS WHEN YOU TAKE OFF, YOU WILL GO THEN THE CAR BOGS AND THEN IT GOES AGAIN. WHEN ITS GOING INTO GEARS (I HAVE AN AUTOMATIC 6 SPEED) ITS ROUGH AND THE CAR JERKS WHENEVER YOU ACCELERATE OR WHEN YOUR SLOWING DOWN. WHEN YOU TRY TO PASS ANYONE THE CAR BOGS AND THEN GOES(NOT GOOD AT ALL). YOU CAN APPLY MORE PRESSURE ON THE PETAL TO REACH YOUR NEEDED SPEED THE CAR WILL BOG THEN GO. IT HAS BEEN IN THE SHOP TWICE THIS MARCH. THE FIRST TIME THEY SAID THEY REPROGRAMMED THE TCM BUT I STILL HAD THE SAME PROBLEM. THE SECOND TIME THEY KEPT IT FOR TWO DAYS AND THE SERVICE MANAGER DROVE IT THEN HE DROVE ANOTHER CRUZE ON THE LOT AND I WAS TOLD THIS IS THE WAY THE CAR DRIVES AND I WILL GET USED TO IT. THIS IS A VERY DANGEROUS THING TO GET USED TOO. IT IS AN UNSAFE CAR AND IM STUCK WITH IT FOR 5 MORE YRS. TOTALLY UNCALLED FOR. I HAVE READ OTHER CUSTOMER COMPLAINTS ABOUT THIS ON THE CONSUMER GUIDE AUTOMOTIVE AND IT STATES THAT GM IS AWARE OF THIS PROBLEM BUT THEY ONLY STATE TO REPROGRAM THE TCM WHICH DOES NOTHING! THE SERVICE MECHANICS CANT DO ANYTHING BECAUSE THEY STATE THERE'S NOTHING TO DO. THESE CRUZES ARE AN ACCIDENT WAITING TO HAPPEN AND THE PROBLEM NEEDS TO BE FIXED. I AM TERRIFIED OF DRIVING THIS NEW CAR DUE TO THESE PROBLEMS. BUT IM TOLD THERE'S NOTHING THEY CAN DO BECAUSE THERE IS NO PROBLEM THAT'S HOW IT DRIVES. GM NEEDS TO CORRECT THIS PROBLEM BEFORE SOMEONE GETS HURT OR KILLED IN THIS CAR. I DO ALOT OF CITY DRIVING AND THIS IS NOT GOOD FOR THIS TO HAPPEN. IT SHOULD BE SMOOTH TAKE OFF AND STOPPING AND IT ISN'T. I HAVE NEVER HAD A CAR THAT DRIVES LIKE THIS. I CANT TAKE IT BACK IN BECAUSE IM TOLD THERE'S NOTHING THAT CAN BE DONE .. PLEASE LOOK INTO..... *TR

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