Home · 2011 Chevrolet Cruze Limited · Complaints

What 731 owners told NHTSA about the 2011 Chevrolet Cruze Limited

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (731)Crash / fire / injury (69)Engine (257)Transmission & drivetrain (193)Electrical system (96)Electronic Stability Control (esc) (75)Brakes (74)Speed control (69)Steering (48)Fuel system (43)Airbags (40)Engine & cooling (39)

257 of 731 complaints match · Engine · clear filters · page 7 of 11

Jun 17, 2015SteeringElectrical systemEngine

IT SAID SERVICE ESP.

NHTSA ODI 10725872

Jun 1, 2015EngineFire

TL* THE CONTACT OWNED A 2011 CHEVROLET CRUZE. WHILE AT A STOP LIGHT, THE CONTACT NOTICED SMOKE COMING THROUGH THE VENT AND INTO THE CABIN OF THE VEHICLE. MOMENTS LATER, SMOKE AND FLAMES APPEARED UNDER THE HOOD OF THE VEHICLE. AFTER EXITING THE VEHICLE, SEVERAL EXPLOSIONS WERE HEARD COMING FROM THE VEHICLE. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 46,000.

NHTSA ODI 10722640

May 21, 2015EngineFuel system

MANY RECALLS ON VEHICLE, OVER 5. ENGINE ISSUES.. CAR DOES NOT RUN WELL... I'VE TAKEN THE CAR MULTIPLE TIMES IN THE PAST MONTHS..

NHTSA ODI 10717866

Apr 9, 2015Transmission & drivetrainEngineFuel system

WHILE DRIVING THE VEHICLE THE ENGINE LIGHT CAME ON. THE CAR ONLY HAS 60,000.00 ON IT BUT WE TOOK IT IN BECAUSE THE ENGINE WOULD JUST RANDOMLY STOP AND THE CAR WOULD STALL. THE VEHICLE WHEN BROUGHT INTO THE DEALERSHIP, HAD BEEN INSPECTED AND THE CAR WAS MISSING PARTS. THE INTAKE MANIFOLD NON RETURN VALVE WAS MISSING. THERE WAS A VACUUM LEAK AT THE PCV ORIFICE EXTERNAL PORT. WATER PUMP WAS LEAKING FROM BOLT HOLES AND COVER PLATE. COOLANT LEAK WAS FOUND EVEN THOUGH A FEW MONTHS PRIOR TO THE LEAK, CHEVY "FIXED" THE RECALLED ITEM. I BELIEVE THAT THE VEHICLE HAS MANY FAULTY PARTS AND THIS IS THE SECOND TIME I HAVE WRITTEN A COMPLAINT ABOUT THIS COMPANY USING FAULTY PARTS IN THERE MANUFACTURING PROCESS. *TR

NHTSA ODI 10704819

Apr 2, 2015Engine

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING AT 20 MPH, THE CONTACT NOTICED A CHEMICAL ODOR COMING FROM THE AIR VENTS IN THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. HOWEVER, THE FAILURE RECURRED AND THE CONTACT NOTICED THAT THERE WAS NO COOLANT IN THE RESERVOIR. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO DIAGNOSED THAT THE WATER PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE HOSE FROM THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 25,000. UPDATED 6/11/15*CN UPDATED 10/4/2017*CN

NHTSA ODI 10703411

Mar 4, 2015Transmission & drivetrainEngine

NEVER HAD ANY PROBLEMS WITH THIS VEHICLE INDICATING THAT THIS WOULD SUDDENLY HAPPEN BUT IT DID. I WOULD HEAT UP MY CAR IN THE MORNING AND THE REDUCED ENGINE LIGHT WOULD COME ON, I WOULD TURN THE CAR OFF AND THEN BACK ON IN A COUPLE OF MINUTES AND IT WOULD DRIVE FINE. THIS HAPPENED A FEW TIMES BUT THEN I WAS DRIVING ABOUT 55 MPH AND THEN ALL OF A SUDDEN THE ENGINE AND STABILITRAC LIGHT COMES ON AND SAYS REDUCED ENGINE POWER AND THE CAR SLOWS DOWN ABOUT 5 MPH IMMEDIATELY. THIS OCCURRED 3 TIMES ON MY WAY HOME THAT IS NORMALLY ONLY A 10 MINUTE DRIVE, THE VERY NEXT MORNING IT DID IT AGAIN WHEN STARTING IT UP IN THE MORNING TO TAKE IT TO THE DEALERSHIP. THIS HAPPENS IN THE MIDDLE OF TRAFFIC AND THANKFULLY DID NOT CAUSE AN ACCIDENT BUT IT COULD IF THIS WOULD OF HAPPENED ON THE EXPRESSWAY. THERE ARE SEVERAL COMPLAINTS ON THIS ISSUE WITH THE 2011 CHEVROLET CRUZE ON THE COMPLAINT FORUMS ABOUT THE THROTTLE BODY (DEALERSHIP CONFIRMED THIS ISSUE). THIS IS VERY DANGEROUS! *TR

NHTSA ODI 10692011

Mar 1, 2015Transmission & drivetrainEngine

MY CHEVROLET DEALER INFORMED ME THAT MY 2011 CHEVY CRUZE HAS A LEAK IN THE TRANSMISSION OIL COOLER LINES. IS THERE OR WILL THERE BE A RECALL FOR THIS PROBLEM. I NOTICED (NHTSA CAMPAIGN NUMBER:14V152000) THE CHEVY SILVERADO, SUBURBAN, SIERRA, TAHOE, AND YUKON HAD A RECALL FOR TRANSMISSION COOLER LINE ISSUES. PLEASE LET ME KNOW IF/WHEN CHEVROLET WILL REIMBURSE FOR THE REPLACEMENT AND REPAIR FOR THIS HEALTH AND SAFETY ISSUE(POTENTIAL VEHICLE FIRE). THANK YOU FOR YOUR ATTENTION REGARDING THIS MATTER. *TR

NHTSA ODI 10691345

Feb 25, 2015Engine1 injury

ABOUT A MONTH AND A HALF AGO I HAD TAKEN MY CRUZE IN FOR SERVICE WHERE I WAS PURCHASED MY 2011 CHEVY CRUZE. I HAD A RECALL ON A COOLANT LEAK AT THE PUMP. I HAD TAKEN IT IN FOR SERVICE AND OIL CHANGE. THE LADY I HAD COMMUNICATED WITH ABOUT THE PROBLEM I WAS HAVING ABOUT A BURNT SMELL WHEN I TURNED ON MY HEAT. SHE INFORMED ME THAT THERE WAS NO PROBLEMS OR LEAK. ONE DAY WHEN I WAS DRIVING HOME FROM WORK I STARTED CHOCKING AND MY EYES WHERE BURNING FROM AN INTENSE BURNING SMELL. WHEN I ARRIVED AT HOME I POPPED MY HOOD AND NOTICED THERE WAS ABSOLUTELY NO COOLANT IN MY OVERFLOW TANK. I THEN CONTACTED THE DEALERSHIP AND TOLD THEM WHAT I WAS EXPERIENCING WITH MY CRUZE. THEY TOOK ACTION AND HAD MY CAR TOWED TO THE DEALERSHIP WHERE THEY REPLACED THE PUMP AND COOLANT LINES WHERE THERE WAS A LEAK FREE OF CHARGE. (SHE NO IONGER WORKS FOR THE DEALERSHIP) I DO NOT KNOW HOW LONG I WAS DRIVING MY CRUZE WITHOUT ANY COOLANT. I STILL HAVE A CONTINUOUS SMELL OF SOMETHING BURNING AND HAVE TO TAKE IT IN FOR SERVICE AGAIN. I ALSO EXPERIENCE A SHACK WHEN THE CAR IS AT AN IDOL. IM BEING TO QUESTION MY PURCHASE OF MY CHEVY CRUZE. HOPEFULLY WHEN I TAKE IT IN FOR SERVICE THEY ARE ABLE TO PIN POINT THE PROBLEMS AND THAT THE LAST VISIT I NEED TO MAKE TO THE DEALERSHIP. *JS

NHTSA ODI 10690757

Feb 23, 2015Transmission & drivetrainElectronic Stability Control (esc)Engine

TL*THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE VEHICLE STALLED. THE CONTACT ALSO STATED THAT THE LOST POWER, THE ELECTRONIC STABILITY CONTROL, AND THE SERVICE TRACTION CONTROL WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY CONTROL NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 80,000. UPDATED 04/10/15*LJ THE CONSUMER STATED THE DEALER ADVISED THE THROTTLE BODY NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED BUT DID NOT OFFER ANY ASSISTANCE. UPDATED 11/5/2015*JS

NHTSA ODI 10690074

Feb 17, 2015Engine

COOLING SYSTEM APPEARS TO BE LEAKING AND FUMES OF ANTIFREEZE ARE BLOWING THROUGH HVAC SYSTEM CAUSING SOME OCCUPANTS TO BECOME NAUSEOUS. DEALER ATTEMPTED TO FIX BUT THERE APPEARS TO BE AN ISSUE WITH THE DESIGN OF THE SYSTEM. SYSTEM ALSO LEAKED ON THE HOT ENGINE CAUSING "STEAM" TO SHOW FROM UNDER THE HOOD, WE THOUGHT IT WAS A FIRE BUT WHEN THE HOOD WAS OPENED IT WAS STEAM FROM THE ANTIFREEZE BOILING ON THE ENGINE. *TR

NHTSA ODI 10683739

Feb 16, 2015Engine

DROVE MY CAR TO WORK WITHOUT INCIDENT HOWEVER WHEN I CAME OUT AT 4PM THE CAR WOULD NOT START. THE INTERIOR LIGHTS WORKED, RADIO AND BLUE TOOTH WORKED WHEN THE KEY WAS INSERTED BUT CAR WOULD NOT START. THE VEHICLE WAS TOWED ON JAN 11TH TO AL SERRA DEALERSHIP. AFTER 36 HOURS THE DEALERSHIP CALLED TO SAY IT WAS THE BATTERY. THE SERVICE MANAGER WAS UNABLE TO EXPLAIN HOW THE RADIO, BLUE TOOTH PHONE POWER AND INTERIOR LIGHTS WERE WORKING. AFTER HAVING THE BATTERY REPLACED IT WAS CLEAR MY VEHICLE WAS NOT OPERATING PROPERLY. WHEN DRIVING ON THE EXPRESSWAY THE INTERIOR LIGHTS DIMMED AND THE BATTERY VOLTAGE METER FLUCTUATED FROM 15.3 TO 12.3. THE VEHICLE WAS NOT PERFORMING AS IT HAD PRIOR TO THE BATTERY CHANGE. I RETURNED TO THE DEALERSHIP STATING THE CAR WAS NOT FUNCTIONING PROPERLY SINCE THE BATTERY CHANGE. THE DEALERSHIP STATED I WOULD NEED TO SIGN FOR A DIAGNOSTIC FEE OF ~150.00 BEFORE THEY WOULD LOOK AT THE VEHICLE TO INSPECT THEIR WORK. I LEFT WITH MY VEHICLE AND CONTACTED GM CUSTOMER COMPLAINT LINE TO REPORT THE DEALERSHIP WAS UNWILLING TO STAND BEHIND THEIR WORK UNLESS I AGREED TO PAY THEM ~150.00. ABOUT 10 DAYS LATER I RECEIVED A LETTER FROM GM REGARDING A SPECIAL NOTICE ABOUT THE BATTERY CABLE. I AGAIN RETURNED TO THE DEALERSHIP TO HAVE THE BATTERY CABLE CHECKED/REPLACED. AGAIN AL SERRA DEALERSHIP STATED I NEEDED SIGN THAT I WOULD PAY A $100.00 FEE IF THEY DID NOT FIND ANYTHING WRONG WITH THE BATTERY CABLE. I STATED "YOU DID NOT FIX MY PROPERLY THE FIRST TIME. I FEEL YOU REFUSED TO STAND BEHIND YOUR WORK AND NOW I HAVE A LETTER FROM GM REGARDING THE BATTERY CABLE. NOW YOU STILL WANT ME TO PAY YOU TO FIGURE OUT WHAT YOU DID WRONG THE FIRST TIME. I LEFT WITH MY VEHICLE - STILL NOT WORKING PROPERLY. THIS NEEDS TO BE A RECALL TO STOP GM DEALERSHIPS FROM RIPPING OFF CUSTOMERS. *TR

NHTSA ODI 10683628

Feb 16, 2015Engine

I WAS DRIVING MY CAR ON THE WAY TO WORK ONE DAY AND OUT OF NO WHERE GOING DOWN MY HILL MY TRACTION CONTROL LIGHT AND CHECK ENGINE LIGHTS CAME ON AND MY DASH BOARD SAID "ENGINE POWER REDUCED". IT WOULDN'T LET ME ACCELERATE SO I STOPPED AND SHUT OFF THE CAR. I STARTED IT 5 MINUTES LATER AND IT RAN NORMAL BUT THE CHECK ENGINE LIGHT WAS STILL ON. ON THE WAY HOME FROM WORK IT DID IT 2 MORE TIMES. ITS EXTREMELY DANGEROUS TO DRIVE BECAUSE WHEN ALL THOSE LIGHTS COME ON YOUR CAR GOES FROM 60MPH TO 10MPH IN 5 SECONDS. IF YOURE DRIVING AND SOMEONE IS DIRECTLY BEHIND YOU THEYRE GOING TO CRASH INTO YOU. AFTER A DAY OR TWO I MADE AN APPT. TO GET IT LOOKED AT AND I KEPT DRIVING IT BECAUSE I NEED TO GET TO WORK. NOW THE CAR NOT ONLY SAYS "ENGINE POWER REDUCED" BUT IT ALSO SAYS " SERVICE TRACTION CONTROL" BUT THATS NOT EVEN WHATS WRONG WITH THE CAR. ITS THE THROTTLE BODY. NOW CHEVROLET IS EXPECTING ME TO PAY 500 TO FIX IT AND I DONT HAVE THAT, THEY WONT RENT ME A RENTAL CAR AND I HAVE NO OTHER WAY TO WORK. I PAY FOR INSURANCE FOR THE CAR THROUGH THEM BUT APPARENTLY ANYTHING THATS WRONG WITH MY CAR ISNT COVERED BY ANY OF THE INSURANCE THAT I BOUGHT FROM THEM. THIS IS DANGEROUS TO DRIVE AROUND AND I'M PISSED THAT THEY DON'T CARE OR SELL ME THIS CRAP INSURANCE THAT DOESNT COVER ANYTHING IMPORTANT. I ONLY BOUGHT THE CAR 1 YEAR AND 4 MONTHS AGO...THERE SHOULDNT BE PROBLEMS WITH IT. THE CAR WAS IN PERFECT CONDITION WHEN I BOUGHT IT FROM QUIRK CHEVROLET IN MANCHESTER, NH. *TR

NHTSA ODI 10683657

Feb 10, 2015Engine

TL*THE CONTACT OWNS A 2011 CHEVROLET CRUZ. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS A SUDDEN INCREASED OF ENGINE RPMS AS THE ENGINE HESITATED TO ACCELERATE AND JERKED INTO GEAR WITHOUT WARNING. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER, WHERE THE FAILURE WAS NOT DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,500. THE VIN WAS UNAVAILABLE.

NHTSA ODI 10682461

Feb 9, 2015Electronic Stability Control (esc)EngineFuel system

THE FIRST OCCURRENCE HAPPENED ON JAN. 20TH 2015 ON MY WAY TO WORK, TWICE. I NOTICED BECAUSE THE RADIO TURNED OFF AND THE SERVICE ESP FLASHED WITH THE TRACTION LIGHT COMING ON WITH MULTIPLE OTHER LIGHTS FLASHING. ALL OF THIS INCLUDING THE RADIO FLASHED/TURNED OFF AND ON FOR ABOUT 2 MINUTES. OVER THE NEXT WEEK THIS HAPPENED 5 OR 6 TIMES. ALL OF THESE HAPPENED WHILE GOING BETWEEN 30 AND 40 MPH AND ON TRIPS BETWEEN 30-45 MINUTES. I HAD ABOUT A WEEK WITH NONE OF THIS HAPPENING AND THEN ON FEB. 8TH I WAS DRIVING HOME, 20 MINS FROM START TO FINISH AND TWICE THE ENGINE POWER REDUCED CAME ON AND I COULD NOT DRIVE ANY WHERE. I WAS GOING ABOUT 35 MPH. I WAS ABLE TO PULL OVER AND TURN MY CAR OFF AND ON BOTH TIMES AND MAKE IT HOME. NOW MY CHECK ENGINE LIGHT IS ON AND I'M NOT SURE IF I CAN EVEN DRIVE MY CAR OR IF IT WILL DIE ON ME AGAIN. *TR

NHTSA ODI 10682154

Feb 8, 2015Transmission & drivetrainSpeed controlEngine

WHILE DRIVING I LOST ENGINE POWER AND HAD NO FOOT THROTTLE. THE CHECK LIGHT CAME ON THAT STATED REDUCED ENGINE POWER AND CHECK STABILATRAK. SHUTTING CAR OFF AND RESTART DID NOT FIX. MY CAR WOULD NOT GO OVER 4MPH AND I WAS NEARLY REAR ENDED. *JS

NHTSA ODI 10681987

Feb 5, 2015Engine

WAS DRIVING VEHICLE WHEN THE ENGINE LIGHT CAME ON AND THE COMPUTER FLASHED THAT THE ENGINE POWER WAS REDUCED. THE CAR IMMEDIATELY DROPPED SPEED IN THE MIDDLE OF TRAFFIC AND I WAS ABLE TO COAST TO THE SIDE OF THE ROAD WITH OUT BEING STUCK BY ANY CARS BEHIND ME. HAD I BEEN ON A HIGHWAY I COULD HAVE BEEN KILLED. I HAVE THE COMPUTER THAT SHOWS ERROR CODES WHEN THE CHECK ENGINE LIGHT COMES ON AND IT READ THAT IT WAS THE THROTTLE BODY. NOW WHEN I TURN THE CARE ON IT SOMETIMES WILL IMMEDIATELY SAY REDUCED POWER. I CALLED CHEVY AND THEY SAID IT WOULD BE DIAGNOSED BY ONE OF THEIR DEALERSHIPS. THE FIRST DEALERSHIP SAID I WILL NEED TO WAIT UNTIL MARCH TO COME IN, THE NEXT 2 WEEKS FROM NOW. IN THE MEANTIME CHEVY THINKS IT'S SAFE TO DRIVE MY CAR LIKE THIS. A QUICK SEARCH OF THE INTERNET SHOWS THIS IS NOT AN UNCOMMON PROBLEM FOR CHEVY CARS. *TR

NHTSA ODI 10681545

Feb 4, 2015Electrical systemEngine

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING AT APPROXIMATELY 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE INSTRUMENT PANEL WARNING LIGHTS ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 29,000.

NHTSA ODI 10681317

Jan 23, 2015Electronic Stability Control (esc)Engine

YES, I TOO HAD PROBLEMS WITH MY 2011 CHEVY CRUZE. I WAS VERY GLAD THAT NOTHING HAPPENED TO ME WHILE I WAS DRIVING THE CAR, I WAS JUST SITTING AT AN IDLE STAGE; WHEN I HAD ALL THE BELLS GOING OFF AND IT HAD TOLD ME THAT ENGINE REDUCED POWER. I TO HAD TO GO AND GET THIS FIXED AND AGAIN LIKE EVERYONE ELSE IT WAS THE THROTTLE BODY AND FUEL INJECTION SYSTEM; COST $460. NOT EVEN A MONTH LATER NOW I HAVE NO HEAT IN THE CAR AND READING ALL THE FORUMS SOUNDS LIKE I AM GOING TO HAVE TO REPLACE A WATER PUMP; JOY FOR ME. AT FIRST I REALLY DID LOVE THIS CAR, BUT I FIND THAT THE AFTER THE WARRANTY GOES SEEMS LIKE THE CAR IS FALLING APART. WE SHOULD NOT BE HAVING THESE ISSUES THIS EARLY IN THE CAR'S LIFE. I ALSO FIND IT VERY BAD POOR CUSTOMER SERVICE ON GM'S PART THAT THEY ARE TURNING A BLIND EYE TO THIS. THESE PARTS NEED TO BE RECALLED ASAP, WHY IS NO ONE DOING ANYTHING ABOUT THIS? *TR

NHTSA ODI 10678593

Jan 14, 2015EngineFuel system

AS I WAS PULLING OUT OF MY DAUGHTERS SCHOOL, MY CRUZE ENGINE WARNING LIGHTS CAME ON "REDUCED ENGINE POWER" "CHECK STABLITRAK" "SERVICE" WARNINGS CAME ON AS WELL. MY CAR LOST ALL ENGINE POWER AND I WAS ALMOST REAR ENDED BY A DODGE PICKUP, HE WAS ABLE TO GO UP ON THE CURB AT THE SCHOOL AND AVOID AN ACCIDENT. GLAD THERE WAS NO ONE HURT ON THE CURB. I CHECKED THE INTERNET, RE; HTTP://WWW.CRUZETALK.COM/FORUM/25-SERVICE-ISSUES/10826-ENGINE-POWER-REDUCTION.HTML , THIS IS A KNOWN ISSUES FOR GM FOR QUITE SOMETIME NOW. GM CUSTOMER SERVICE THEMSELVES IS PARTICIPATING IN THE DISCUSSION THERE. IT IS A KNOWN ISSUE WITH THE THROTTLE BODY. THE THROTTLE CONTROLS THE POWER IN THE POWER TRAIN YET GM WON'T COVER THE REPAIRS UNDER THEIR POWER TRAIN WARRANTY. THIS ISN'T SAFE AND IT IS KNOWN. *TR

NHTSA ODI 10672372

Jan 14, 2015Speed controlEngine

MY DAUGHTER ALMOST DIED DRIVING IT ON MONDAY. SHE WAS ON ROUTE 1 IN COLLEGE PARK, MD WHEN THE CHECK ENGINE/REDUCED POWER LIGHT CAME ON AND SHE COULD GO NO MORE THAN 2-3 MPH. THIS IS A VERY BUSY ROAD, AND SHE WAS ALMOST IN A POTENTIALLY TRAGIC ACCIDENT. WE HAD THE CAR TOWED TO SPORT CHEVROLET IN SILVER SPRING, MD (240-471-3190). OUR SERVICE ADVISOR ([XXX]:) INFORMED ME THIS MORNING THAT THE FIX IS A THROTTLE BODY REPLACEMENT WHICH WILL COST $648. IN GOING ON THE CHEVY FORUM WEBSITE, THIS HAS HAPPENED MULTIPLE TIMES TO CHEVY CRUZE AND MALIBU MODELS. IT'S ONLY A MATTER OF TIME UNTIL SOMEONE DIES. THE THROTTLE BODY IS ONLY COVERED UP TO 35K SO I HAD TO PAY OUT OF POCKET. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 10672483

Jan 12, 2015Engine

I WAS DRIVING HOME FROM WORK IN RUSH HOUR TRAFFIC. MY SPEED DROPPED WITHOUT WARNING FROM 35 MPH TO ABOUT 5 MPH. I GOT A WARNING LIGHT INDICATING "ENGINE POWER REDUCED" AND THE ENGINE INDICATOR LIGHT CAME ON. I MANAGED TO PULL CAR OVER TO A SIDE STREET AND TURNED IT OFF. I RESTARTED IT AND THE ENGINE INDICATOR LIGHT CAME ON BUT I WAS ABLE TO MAKE IT HOME (ABOUT 12 MILES). I CALLED THE SERVICE DEPARTMENT AT A LOCAL DEALERSHIP TO TRY TO GET SOME SORT OF IDEA OF WHAT WAS HAPPENING TO MY CAR. HE SUGGESTED I CALL GM CUSTOMER SERVICE AND ASKED HOW MANY MILES WERE ON THE CAR. I TOLD HIM AND HE INDICATED THE PROBLEM MAY BE UNDER A RECALL. NEEDLESS TO SAY 5 DAYS LATER I JUST HEARD FROM THE SERVICE CENTER THAT THE PROBLEM IS THE THROTTLE BODY ASSEMBLY AND IT WILL COST ME ABOUT $600+TAXES TO REPAIR. HE STATED I HAVE HEAVY CARBON BUILD UP AND SOMETHING ABOUT THE INDUCTION SERVICE. MY BIGGEST PROBLEM OUTSIDE OF NOT HAVING SIX HUNDRED DOLLARS TO GIVE IS THAT IN NOVEMBER I PAID $300+ TO HAVE THE WATER PUMP REPLACED AND THREE WEEKS BEFORE THAT IT WAS IN THE SHOP AND THREE WEEKS PRIOR TO THAT IT WAS IN THE SHOP. I AM SO DISAPPOINTED AND HURT BY ALL THESE REPAIRS. I ENDED UP WITH A CRUZE BECAUSE MY KIA WAS HIT HEAD ON IN A CRASH AND THE FRAME WAS CRACKED. I HAD NO PROBLEMS WITH MY KIA. *TR

NHTSA ODI 10671792

Jan 10, 2015Electrical systemEngine

I PURCHASED A USED 2011 CHEVY CRUZE LT THREE MONTHS AGO. PRIER OWNER OWNED THE VEHICLE FOR 3 YEARS AND HARDLY DROVE IT. I WAS SITTING AT A LIGHT WHEN THE CHECK ENGINE LIGHT CAME ON THE "ENGINE POWER REDUCED" FLASHED ON MY SCREEN. THE CAR SLOWED TO 2 MPH. I PULLED OVER AND TURNED OFF THE VEHICLE. LATER I TURNED THE CAR BACK ON, CHECK ENGINE LIGHT CAME ON. WHEN I STARTED TO DRIVE "SERVICE ESP" FLASHED ON MY SCREEN, THEN "SERVICE TRACTION" FLASHED ON MY SCREEN FOLLOWING BY "ENGINE POWER REDUCE." THIS HAPPENED TO ME 3 TIMES IN THE SAME TRIP AND IS VERY DANGEROUS. I THOUGHT MAYBE IT WAS BECAUSE OF THE SNOWY WEATHER AND FREEZING TEMPERATURE? ANYONE HAVE THIS HAPPEN? HOW CAN I FIX IT? HELP!? *TR

NHTSA ODI 10671540

Jan 9, 2015Speed controlElectronic Stability Control (esc)Engine

WHILE DRIVING AT NO SPECIFIC SPEED THE CAR ALERTS AND SAYS CHECK ENGINE, REDUCED ENGINE SPEED, AND CHECK STABILIZER TRACTION CONTROL. THE ENGINE THEN POWERS DOWN AND WILL NOT ACCELERATE. I WAS RECENTLY DRIVING AND THIS HAPPENED, TO AVOID AN ACCIDENT I ENDED UP IN A DITCH AND HAD TO BE TOWED OUT. I HAD THE CAR REPAIRED WHICH WAS COSTLY AND WAS NOT COVERED UNDER THE POWER TRAIN WARRANTY CHEVY OFFERS. I FEEL THAT THIS IS A VERY DANGEROUS DEFECT ON THE CAR AND SHOULD BE ADDRESSED AS A RECALL, DUE TO THE FIRST TIME I TRIED TO HAVE THE CAR REPAIRED I WAS TOLD IT WAS GONNA BE 4-6 WEEKS TO WAIT ON THE PART BECAUSE THEY WERE ON BACK ORDER BECAUSE THEY HAVE HAD QUITE A FEW CARS WITH THE SAME PROBLEM. WHEN I ADDRESSED THIS ISSUE WITH CHEVY THEY HAD NO CONCERN THAT A CAR LOSING POWER WHILE TRAVELING WAS NO BIG DEAL. I WAS NEARLY REAR ENDED BY A SEMI-TRUCK AND WAS FORCED INTO A DITCH. *TR

NHTSA ODI 10671401

Dec 29, 2014Electrical systemEngine

HEATER AT FIRST DID NOT WORK; DEALER REMOVED AIR BUBBLES AND TOPPED OFF RADIATOR. THE DEALER MECHANICS MENTIONED THAT TYPICALLY THE THERMOSTATS OR TEMPERATURE SENSORS HAVE GONE IN THE CRUZES. 2 WEEKS LATER - SURE ENOUGH, BACK AT DEALERSHIP - NEED 2 TEMPERATURE SENSORS NOW. BASED ON BLOG ACTIVITIES - IT SEEMS LIKE THESE WARRANT A RECALL. *TR

NHTSA ODI 10668736

Dec 21, 2014Transmission & drivetrainSpeed controlEngine

I WAS PULLING OUT OF A GAS STATION, USE TO MY NORMAL POWER AND ALMOST GOT HIT BECAUSE MY CAR WOULDN'T GO OVER 15MPH FLOORED. THEN LOOKED DOWN AND SAW A ENGINE POWER IS REDUCED, SERVICE STABILI TRAK AND SERVICE TRACTION CONTROL. SO I TOOK TO A MECHANIC HE HOOKED IT UP AND THE CODE SHOWED UP AS MY THROTTLE BODY POSITION SENSOR. THEY REPLACED IT AND DROVE IT AND IT DROVE FINE FOR ABOUT TWO WEEKS. I WAS JUST GOING DOWN THE ROAD THEN ALL OF A SUDDEN MY CAR DID THE SAME THING. I LOST POWER SO FAST THAT I ABOUT GOT REAR ENDED. TOOK IT BACK TO THE BODY SHOP AND SHOWED THE SAME CODE SO THEY REPLACED THE PART AGAIN. AND TWO DAYS AFTER ALL THIS MY CAR IS DOING THIS AGAIN. THIS IS EXTREMELY DANGEROUS AT HOW IT LOOSES ENGINE POWER. IT LOOSES IT SO FAST THAT SOMEONE CAN GET HURT EXTREMELY BAD. *TR

NHTSA ODI 10667535

← NewerOlder →

Working with the data? Download all 731 complaints as CSV · fetched from NHTSA July 26, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2011 Chevrolet Cruze Limited verdict →