What 731 owners told NHTSA about the 2011 Chevrolet Cruze Limited

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE ATTEMPTING TO MAKE A 3-POINT TURN, THE VEHICLE WAS SHIFTED INTO REVERSE, BUT FAILED TO ENGAGE. THE CONTACT STATED THAT AFTER FOUR ATTEMPTS, THE VEHICLE WAS ABLE TO SHIFT INTO REVERSE, BUT THE VEHICLE FAILED TO ACCELERATE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. ALSO, A WHISTLING SOUND WAS HEARD COMING FROM THE ENGINE COMPARTMENT. AFTER THE VEHICLE WAS COASTED TO THE SIDE OF THE ROADWAY, TURNED OFF, AND RESTARTED, THE VEHICLE OPERATED CORRECTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO ADVISED THE CONTACT TO TAKE THE VEHICLE TO A CHEVROLET DEALER FOR DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD TOW THE VEHICLE TO WINTER CHEVROLET (3750 CENTURY CT., PITTSBURG, CA 94565). THE DEALER DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 41,000. *TT *TR

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2011 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO LACK OF POWER AND ACCELERATION ISSUES. *LD THE CONSUMER STATED THE TURBO POSITION IF THE ENGINE WAS HEAVILY DAMAGED AND NEEDED TO BE REPLACED. THE BRAKELINE HAD A FLUID LEAK. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE ENGINE REPAIR. *JS

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WHEN TAKING OFF FROM STOPPED POSITION THE CAR JERKED AND WOULD NOT SHIFT TO SECOND, WITHOUT TAPPING THE GAS PEDDLE. AFTER PULLING INTO WHERE I LIVE, I STOPPED AND TRIED TO DRIVE FORWARD BUT IT WOULD NOT MOVE ONLY IN REVERSE WOULD THE CAR MOVE. THE CAR IS IN THE SHOP NOW. STILL DON'T KNOW WHAT IS WRONG. I WILL NEVER BUY ANOTHER CHEVY CRUZE.

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MY CAR JUST WENT OUT. NO WARNING NO NOTHING. THE DASHBOARD WEND HAYWIRE AND WAS UNABLE TO READ ANYTHING AT ALL (SPEED, RPM, FUEL OR TEMP). THE IGNITION DOWNSHIFTED ON ITS OWN ALMOST CAUSING AN ACCIDENT WHILE I WAS ON THE HIGHWAY. ONCE SAFELY OFF OF THE HIGHWAY I TRIED TO PARK THE CAR IN A PROPER PARKING SPACE SO THAT I COULD INSPECT THE ISSUE AND IT WOULDN'T REVERSE AND SHORTLY AFTER WOULD NO LONGER GO FORWARD.

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WILL DRIVING WITH AUTOMATIC TRANSMISSION DOES NOT SHIFT FROM 1 TO ANY OTHER SHIFT AND IT JUST ACCELERATES WITH ANY SHIFTS AND LOSING SPEED IN THE HIGHWAY VERY FAST WHICH COULD CAUSE AN ACCIDENT DUE TO NOT BEEN ABLE TO GAIN ANY SPEED. THE ENGINE LIGHT IS ON AND ACCORDING TO AN INSPECTION SHOWING TRANSMISSION CONTROL SYSTEM FAILURE

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I WAS DRIVING HOME ON A HIGHWAY DURING RUSH HOUR. THE TRAFFIC WAS VERY SLOW MOVING - ABOUT 10 MPH. AFTER SLOWING TO ALMOST A COMPLETE STOP, I PRESSED THE ACCELERATOR AND COULD NOT GET THE CAR OVER 3 MPH. I WAS ABLE TO GET OFF AN EXIT AND PULL OVER. WHEN I TURNED THE CAR OFF AND BACK ON AGAIN, THE CAR WOULD NOT MOVE FORWARD AT ALL - ONLY IN REVERSE. I HAD IT TOWED TO A MECHANIC, WHERE I FOUND OUT I HAVE FORWARD TRANSMISSION FAILURE - UNDER 89K MILES ON THE CAR AND A 2011!

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THIS IS THE SECOND TIME IN TWO YEARS THAT THE TRANSMISSION STOPPED WORKING CAUSING AN INCONVENIENCE OF LOSING MY TRANSPORTATION AND THIS IS GETTING EXPENSIVE TO KEEP FIXING

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THE CAR JERKS WHEN BRAKES ARE APPLIED AT A RED LIGHT, SOMETIMES IT JERKS VERY HARD. IT LAGS WHEN TRYING TO ACCELERATE AFTER A STOP,DIP, OR SPEED BUMP. DELEARSHIP CLAIMS IT'S A BREAK PEDAL POSITION SENSOR. YET WHEN I TOOK IT IN MY CHECK ENGINE LIGHT WAS NOT ON, BUT THEY SAID IT'S A SOLID CODE. (P057C) AND I'VE TAKEN IT MANY TIMES TO THE DEALERSHIP AND THEY NEVER TOLD ME IT HAD A CODE AND I'VE HAD THIS JERKING PROBLEM FOR 2 YEARS NOW.

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CAR DOES NOT ACCELERATE RIGHT AWAY, HESITATING WHILE TRYING TO ACCELERATE. PROBLEM HAS PROGRESSIVELY GOTTEN WORSE, NOW CAR JERKS WHEN TRYING TO ACCELERATE.

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EVERY TIME I STOP OR GOING MY CAR ACTS LIKE IT DON'T WANT TO GO.

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2011 CHEVY CRUZE TRANSMISSION PROBLEM. OCCASIONAL HESITATION ACCELERATING, CLUNKING JERKING TRANSITIONING THROUGH GEARS ACCELERATING OR SLOWING DOWN WHILE DRIVING ON CITY STREETS AND HIGHWAY. TRIED TO ACCELERATE ON HIGHWAY AND CAR TOOK A LONG WHILE TO GET UP TO SPEED WHILE OTHER CARS BEHIND ME WERE HONKING HORNS FOR ME TO SPEED UP. DEALER SAYS ALL IS FINE AND THAT'S JUST HOW THE TRANSMISSION AND TURBO ENGINE IS! CAN NEVER DUPLICATE THIS PROBLEM. NOW NO LONGER UNDER WARRANTY, THE DEALER IS WILLING TO KEEP THE CAR FOR A LONGER PERIOD. GM SAYS IT WOULD "SEE" WHAT THEY COULD DO AFTER THE DEALER PHYSICALLY INSPECTS THE TRANSMISSION AT MY COST. THE DEALER CHARGES $145. PER HR. LABOR RATE!! I WENT TO ANOTHER MECHANIC AND HAD THEM CHANGE THE TRANSMISSION FLUID BECAUSE THE DEALER SAID THE FLUID DOESN'T NEED AND HE SAID IT WAS BLACK! HAD IT CHANGED AFTER I READ COMPLAINTS ON CARCOMPLAINTS.COM. I AM JUST AFRAID THAT IT WILL QUIT ON ME WHILE TRAVELING AT HIGH SPEED! I CAN'T AFFORD TO SPEND MONEY ON A NEW TRANS IF I WILL CONTINUE TO HAVE THE SAME PROBLEMS. GM SHOULD HAVE A FULL RECALL ON THE 2011 CRUZE. THE CAR HAD ONLY 29,000 MI. ON IT THE FIRST TIME I COMPLAINED AND NOW IT HAS 69,000 AND THE PROBLEM MANIFESTS ITSELF A LITTLE MORE FREQUENTLY BUT NOT ON A WEEKLY BASIS. I AM AT MY WITS END AND THE PROBLEM IS NOT IN MY HEAD. PEOPLE ARE IN DANGER AND GM ISN'T "OWNING" THIS PROBLEM. EXTREMELY DISAPPOINTED. I'VE MAINTAINED THIS VEHICLE FAITHFULLY WITH OIL CHANGES, ETC. SINCE DAY ONE...RESPONDED TO ALL RECALLS. NOT GOING TO DEALER AGAIN. ALWAYS HAVE SOMETHING TO REPAIR OR REPLACE.

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POWERING DOWN ALSO AC.SOME TIMES STOP RUNING.THE PVC WAS NOT MADE RIGHT HAD TO REPLACE IT WAS CAUESING A VAC. LEAK WITH NO RECALL.NOW THERE IS A POSTING ABOUT THE INTAKE EXIOES MANFOLD BROKEN DOWN MAY HAVE TO REPLACE MOTHER AND CANYLT VENTOR.A AGAIN NO RECALL.

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THE TRANSMISSION IS SHIFTING HARSHLY AND IN REGULAR SOMETIMES IT WILL INCREASE THE RPMS TO FIVE OR SIX THOUSAND RPMS BEFORE IT WILL DECIDE TO SHIFT OFF TO THE NEXT YEAR THIS USUALLY OCCURS WITHIN THE FIRST AND SECOND GEAR IN STOP-AND-GO TRAFFIC

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I HAVE HAD NUMEROUS ISSUES WITH THIS VEHICLE, WITH TODAY ENDING IN LOSS OF POWER WHILE DOING 70MPH ON INTERSTATE 95N. PRIOR TO THIS ISSUE, MY DASHBOARD AND RADIO WOULD FLICKER ON AND OFF, THEN THE MESSAGE "SERVICE STABILITRAK" WOULD POP UP AND GO AWAY. THIS MORNING WHILE DRIVING ON 95N MY VEHICLE LOST ALL ITS POWER CAUSING ME TO PULL OFF ONTO THE SHOULDER. MY CAR CUT OFF AND WOULD NOT CUT BACK ON FOR ABOUT TWO MINUTES. WHEN I CUT IT BACK ON, MY CAR BEGAN TO SHAKE AND CODE P0723 (SPEED SENSOR) POPPED UP. THIS NEARLY SCARED ME AS I COULD HAVE ENDED UP IN A MAJOR ACCIDENT. NOW, MY CAR IS AT THE SHOP AND THE TRANSMISSION HAS DIED. I SEE NUMEROUS COMPLAINTS ON THE SAME ISSUE BUT NO RECALL RELEASED. I WILL BE WITHOUT A VEHICLE AND UPSIDE DOWN ON MY CAR NOW. I HAVE COMPLAINED TO CHEVROLET BEFORE ABOUT MY VEHICLE RANDOMLY SHUTTING OFF, BUT I GUESS THIS WILL NOT GO NOTICED UNTIL THE WORST HAPPENS.

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TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.

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TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE GEARS FAILED TO PROPERLY CHANGE OVER FROM PARK. ALSO THE VEHICLE JERKED AND STALLED SEVERAL TIMES WITHOUT WARNING. THE DEALER DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 11V273000 (POWER TRAIN) AND 16V502000 (ELECTRICAL SYSTEM, POWER TRAIN). THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

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TRANSMISSION COOLANT LINE SEEMS TO BE SEEPING OR LEAKING AND IS CLOSE TO THE TURBO AND COULD CAUSE A FIRE.

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THE SHIFTER IN THE TRANSMISSION BROKE. HAD A LICENSED MECHANIC AT CHRISTIAN BROTHERS TO RUN A DIAGNOSTIC TEST ON IT FOR WARRANTY REASONS. HE FOUND OUT THAT THIS IS A FREQUENT PROBLEM WITH THESE CARS AND INFORMED ME THAT THERE WAS A MANUFACTURE ALERT ON THIS PART. TO REPLACE THIS ONE PART THE ENTIRE TRANSMISSION MUST BE REPLACED. THERE IS LESS THAN 100,000 MILES ON THE CAR. GIVING AN ALERT DOES NOT RECTIFY THE PROBLEM NOR DOES IT LIMIT THE DANGERS. A PERSON IS UNABLE TO SHIFT THE GEARS WHILE DRIVING. I FEEL THIS TO BE EXTREMELY DANGEROUS. CHEVROLET SHOULD BE RESPONSIBLE FOR REPLACING THIS PART.

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WHEN I AM DRIVING DOWN THE HIGH WAY OR IF I AM GOING UP THE HILL MY VEHICLE FEELS LIKE IT IS GOING TO STALL SO I HAVE TO PULL OVER TO THE SIDE OF THE ROAD. IT ALSO WAS A SALVAGE TITLE AND I HAD NO IDEA WHEN I BOUGHT IT I FOUND OUT IT WAS A SALVAGE VEHICLE AFTER I TOOK IT TO THE DEALERSHIP TO FIX MY RECALL IN WHICH THEY CLAIM THEY FIXED MY RECALL BUT I TOOK IT TO ANOTHER MECHANIC AND THEY TOLD ME THE RECALL WAS NOT FIXED. THE RECALL WAS A TRANSMISSION CONTROL MODULE. ALSO WHEN I BOUGHT THE CAR I TOOK IT BACK THREE TIMES AND THEY SAID SINCE I PAID CASH FOR IT THERE WAS NOTHING THEY COULD DO I FEEL LIKE THIS WAS A LEMON.

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TRAVELING HOME FROM TOWN TRAFFIC TO HIGHWAY DRIVING THE CAR WAS SUPER JERKY AND THE RPM WENT WAY UP WHEN WE GOT ON THE HIGHWAY AND THE MPH WASN'T RESPONDING TO IT. SO IT WAS WORSE WHEN WE WERE TRYING TO ACCELERATE BUT IT WAS ALL THE TIME. EVEN WHEN WE WERE ON CRUISE CONTROL AND CAME UP ON A VERY SMALL INCLINE IN THE ROAD IT WOULD SLOW DOWN AND MADE ME AFRAID OTHER CARS TRAVELING AT HIGH SPEED WOULD REAR-END MY CAR. THE CHANGES IN SPEED CAME WITH NO WARNING.

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WE PURCHASED A USED CAR FRO OUR DAUGHTER (2011 CHEVY CRUISE) IN SEPTEMBER 2016 FROM WEST POINT LINCOLN FOR AROUND $9000 AND WE PUT HALF DOWN AND FINANCED THE REMAINING SO MY DAUGHTER, [XXX] COULD START BUILDING HER CREDIT. WE WERE TOLD BY THE DEALERSHIP THAT THE VEHICLE WENT THROUGH THEIR 20 POINT INSPECTION AND WAS A GREAT USED CAR, BUT NOW THAT THE TRANSMISSION IS GONE - THEIR HANDS ARE TIED AND THIS SO CALLED 20 POINT INSPECTION IS REALLY JUST A BUNCH OF CRAP! IN DECEMBER, FEW DAYS BEFORE CHRISTMAS SHE WAS DRIVING ON THE HIGHWAY AND THE CAR STARTED TO JERK AS SHE PUSHED ON THE GAS AND IT WOULDN'T ACCELERATE. SHE PULL OVER AND PARKED THE CAR TO SEE WHAT WAS WRONG. SHE RESTARTED THE CAR AND PUT IT IN DRIVE, BUT IT WOULDN'T GO FORWARD; HOWEVER, WHEN SHE PUT THE CAR IN REVERSE, IT MOVED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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I WAS DRIVING ON MY WAY TO WORK IN MY 2011 CHEVY CRUZE WITH MY PRECIOUS 1 YEAR OLD DAUGHTER ON THE HIGHWAY GOING THE SPEED LIMIT (60MPH) WHEN ALL OF A SUDDEN MY TRANSMISSION GOES OUT JUST OUT OF NO WHERE LUCKILY IM A GOOD DRIVER AND KNOW HOW TO DRIVE OTHERWISE ME AND MY DAUGHTER WOULD BE ABSOLUTELY DEAD RIGHT NOW! I CONTACTED CHEVY AND THE DEALERSHIP THEY DIDN'T CARE THEY SEEM TO THINK IT'S ABSOLUTELY NORMAL FOR 2011 CHEVY CRUZE FOR THIS TO HAPPEN WITH ONLY 66,107 MILES. I BOUGHT THIS CAR BRAND NEW IN 2011 AND I HAVE TAKEN IT TO THE DEALERSHIP WHERE I BOUGHT THE CAR FOR OIL CHANGES SERVICES ETC EVERY 3 MONTHS THEIR IS NO NEGLECT ON THIS CAR IT WAS PROPERLY TAKEN CARE OF. THEY HAVE NO SYMPATHY FOR THE SITUATION. FAULTY ELECTRICAL PARTS WERE PUT IN MY TRANSMISSION WHEN IT WAS ASSEMBLED IN THEIR FACTORY BUT THIS IS SOMEHOW MY PROBLEM NOW LOL WHAT A JOKE. *TR

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GM HAS A KNOWN MANUFACTURING DEFECT WITH THE 1.4 LITER ENGINE PISTON RINGS. GO TO WWW.CRUZETALK.COM AND SEE THE NUMBER OF PISTON RING FAILURES. GM REFUSES TO COVER FAILURE OUT OF WARRANTY. MY HAS NOT FAILED BUT WHAT HAPPENS WHEN THEY FAIL IN FIVE YEARS AND THE CAR IS STILL USEFUL BUT THEN ISN'T BECAUSE OF A KNOWN MANUFACTURING DEFECT THEY REFUSE TO ACKNOWLEDGE OUT OF WARRANTY. SEE THIS POST ON THE FORUM. HTTP://WWW.CRUZETALK.COM/FORUM/34-GEN1-1-4L-TURBO/189930-11-CRUZE-ENGINE-FAILURE.HTML. AGAIN THIS NOT HAPPENED TO ME BUT I THINK GM SHOULD INVESTIGATE AND DO A RECALL SO PEOPLE CAN GET THEIR MONEY'S WORTH OUT OF THEIR VEHICLE AND NOT BE FORCED TO SEND IT TO A JUNKYARD BECAUSE IT WILL COST MORE THAN WHAT IT IS WORTH.

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I PURCHASED A PRE-OWNED 2011 CHEVY CRUZE IN AUGUST OF 2016. IN DECEMBER, I WAS DRIVING ON THE HIGHWAY AND MY CAR STARTED TO JERK AS I PUSHED ON THE GAS AND IT WOULDN'T ACCELERATE. I PULL OVER AND PARKED THE CAR TO SEE WHAT WAS WRONG. I RESTARTED THE CAR AND PUT IT IN DRIVE, BUT IT WOULDN'T GO FORWARD; HOWEVER, WHEN I PUT THE CAR IN REVERSE, IT MOVED. MY MOM CALLED THE DEALERSHIP WE BOUGHT IT FROM TO CLAIM THE LEMON LAW, BUT THEIR RESPONSE WAS THAT THEY COULDN'T DO ANYTHING ABOUT IT BECAUSE THE CAR WAS OLDER THAN 30 DAYS. SHE WAS ALSO TOLD THAT THE LEMON LAW DOES NOT APPLY TO USED VEHICLES, SO MY DAD HAD THE CAR TOWED TO CHEVROLET. THEY SAID THAT THE TRANSMISSION WAS THE ISSUE. MY ISSUE IS THAT I HAD THIS CAR FOR 4 MONTHS. REPLACING OR GETTING THE TRANSMISSION FIXED COSTS MORE THAN THE CAR IS WORTH. I DO NOT HAVE THE FUNDS FOR THIS BEING THAT I AM A COLLEGE STUDENT, AND I NEED THIS TRANSPORTATION. I CAN'T TRADE THIS CAR IN SINCE IT'S IN THIS CONDITION. MY OTHER ISSUE IS THAT THERE IS NO RECALL FOR THIS MALFUNCTION IN THIS PARTICULAR VEHICLE. AFTER DOING SOME RESEARCH ON THIS ISSUE, I REALIZED THAT THERE A LOT OF PEOPLE DEALING WITH THIS SAME PROBLEM AND OTHERS REGARDING THE TRANSMISSION. I BELIEVE THERE SHOULD BE A RECALL ON THE TRANSMISSION BECAUSE THIS ISSUE IS EXTREMELY DANGEROUS. *TR

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TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED AN ISSUE WITH THE SHIFTER NOT SHIFTING AND THE VEHICLE NOT DECELERATING. IN ADDITION, THE VEHICLE WOULD NOT ACCELERATE PAST 30 MPH. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER, BUT DIAGNOSTIC TESTING WAS NOT PERFORMED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 107,000. THE VIN WAS NOT PROVIDED. UPDATED 01/25/17*LJ *CN

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