Aug 15, 2012Engine & coolingFuel system
2011 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO TOXIC FUMES IN VEHICLE *TGW THE CONSUMER STATED THE OIL IN THE BELLY PAN WAS VAPORIZED AND ENTERED THE VEHICLE. THE CONSUMER STATED THE FUMES WERE INHALED BY HE AND HIS WIFE FOR ABOUT 30 MINUTES BEFORE HE REALIZED THEY NEEDED TO EXIT THE VEHICLE. THE CONSUMER AND HIS WIFE BECAME VIOLENTLY ILL. THE CONSUMER REFERENCED RECALL# 12V288000 AND 12V289000.
NHTSA ODI 10471043
Aug 15, 2012Transmission & drivetrain
SINCE I PURCHASED THE CAR LAST YEAR, IT HAS SHIFTED HARD EITHER IN AUTO OR MANUAL. MOSTLY AUTO. HOWEVER, WHEN IT SHIFTS DOWN TO FIRST GEAR IN MANUAL, IT JERKS ME FORWARD. THIS IS AN ONGOING PROBLEM AND NO REAL DATE TO BE ASSOCIATED TO. I HAVE HAD IT IN THE DEALERSHIP TWICE BUT THE 'COMPUATER' SAYS THERE IS NOT A PROBLEM. AFTER MUCH FRUSTRATION AND BEING HONKED AT WHEN I CAN'T ACCELERATE QUICK ENOUGH AT A LIGHT, I FILED A COMPLAINT WITH GENERAL MOTORS LAST WEEK. THEY RESPONDED QUICKLY BUT TODAY I FIND OUT THAT THE DEALERSHIP WILL NOT WORK WITH ME ON GETTING OUT OF THE CAR. IT'S BASICALLY ABOUT PAYING MORE TO GET IN ANOTHER VEHICLE. THE COMPUTER SAID IT WAS FINE, SO IT'S FINE. IF I HAD A SMALL CHILD, I WOULD NOT WANT THEM IN THIS CAR! I WILL NOT BE DRIVING MY GRANDSON IN THIS CAR. THIS IS ABSOLUTE INSANITY TO COMPLETELY IGNORE A COMMON ISSUE. I GOOGLED AND FOUND HUNDREDS OF PEOPLE COMPLAINING ABOUT THE VERY THING ON THE LS MODEL. EVEN A SALESPERSON TOLD ME HE DOESN'T NOT RECOMMEND THIS CAR TO ANYONE! *TR
NHTSA ODI 10470835
Aug 12, 2012Brakes
THIS HAS HAPPENED ON SEVERAL OCCASIONS. FIRST OF ALL JUST TO MAKE YOU AWARE, THIS HAS ONLY HAPPENED ON A COLD START FOR THE VEHICLE. I AM AT AN INCLINE, IT MAY EVEN BE A SLIGHT INCLINE, I GO TO PUT MY CAR IN REVERSE, AND I LOSE MY BREAKS. THIS SPECIFIC INCIDENT THAT I AM REPORTING ALMOST CAUSED AN ACCIDENT. I WAS LEAVING A MALL PARKING LOT, AND I WENT TO STOP AT A LIGHT, AND MY CAR WOULD NOT STOP NO MATTER HOW HARD I PUSHED ON THE BREAKS. ALMOST CAUSING ME TO HIT THE CAR IN FRONT OF ME. UPON THAT HAPPENING I MADE A CALL TO THE DEALERSHIP IN WHICH I PURCHASED THE VEHICLE, AND TOOK THE CAR IN THE SAME DAY. THEY KEPT MY CAR FOR SEVEN DAYS, AND TOLD ME THERE WAS NOTHING WRONG WITH IT. *TR
NHTSA ODI 10470282
Jul 31, 2012Airbags
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE AIR BAG INDICTOR LIGHT DID NOT ALWAYS FUNCTION PROPERLY WHEN SOMEONE WAS SITTING IN THE FRONT PASSENGER SEAT. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS INFORMED THAT THERE WAS NOTHING WRONG WITH THE AIR BAG. THE FAILURE MILEAGE WAS 15,000 AND THE CURRENT MILEAGE WAS 20,000.
NHTSA ODI 10468414
Jul 28, 2012Transmission & drivetrain
SEVERE DRIVE TRAIN DECOUPLING, AND HOOK UP DELAY, WHEN ATTEMPTING TO ACCELERATE INTO TRAFFIC AND SUBSEQUENT ATTEMPTS TO CHANGE LANES IN TRAFFIC. CLOSE CALLS NUMEROUS!!!! ACCIDENTS AND DEATHS INEVITABLE!!!!!!! FURTHER ASSESSMENT HAS SHOWN THE ONLY WAY TO RESOLVE THE ISSUE IS TO SHIFT TRANSMISSION TO MANUAL MODE AND KEEPING ENGINE SPEED ABOVE 2500RPM. THEREBY REDUCING TURBO LAG AND DISABLING MAJOR COMPUTER CONTROL OVER TRANSMISSION SHIFT FUNCTION. THIS TYPE OF ENGINEERING IS UNACCEPTABLE IN ANY MODERN PRODUCTION AUTOMOBILE AND SHOULD BE IMMEDIATELY ADDRESSED BY THE MANUFACTURER. OR CLASS ACTION LAWSUITS SHOULD BE BROUGHT FORTH BY THE OWNERS OF THESE VEHICLES. IS THIS THE REAL REASON THIS VEHICLE BOASTS SO MANY AIRBAGS??? *TR
NHTSA ODI 10468099
Jul 27, 2012Engine
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V288000 (ENGINE AND ENGINE COOLING). THE REPAIRS STATED THE ENGINE SHIELD WOULD BE MODIFIED ON VEHICLES EQUIPPED WITH AUTOMATIC TRANSMISSIONS. THE DEALER REMOVED A PORTION OF THE SHIELD THAT WAS TWENTY INCHES BY TWENTY INCHES. AS A RESULT, THE CONTACT STATED THAT THE ENGINE AND OTHER ELECTRICAL PARTS WERE NO LONGER PROTECTED AGAINST WATER, MUD, OR ANY OTHER ROAD CONDITIONS. THE FAILURE AND CURRENT MILEAGE WERE 24,421.
NHTSA ODI 10468004
Jul 27, 2012EngineFire1 injury
TL* THE CONTACT OWNED A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, A STRANGE ODOR EMITTED INSIDE OF THE VEHICLE. THE CONTACT SAFELY MANEUVERED TO THE SHOULDER AND STOPPED. UPON EXITING, A BALL OF FIRE FORMED UNDERNEATH THE VEHICLE AND THE VEHICLE IGNITED INTO FLAMES. THE CONTACT SUFFERED MINOR BURNS TO THE FACE. THE FIRE DEPARTMENT APPEARED ON THE SCENE AND EXTINGUISHED THE FLAMES. THE VEHICLE WAS DESTROYED DUE TO THE FIRE. THE CONTACT STATED THAT THE FAILURE OCCURRED NOT TOO LONG AFTER A ROUTINE OIL CHANGE. AFTER THE FIRE, THE CONTACT RECEIVED THE RECALL NOTICE ASSOCIATED WITH NHTSA CAMPAIGN ID 12V288000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS 21,017....UPDATED 02-13-13 *BF UPDATED 02/19/2013 *JS
NHTSA ODI 10468034
Jul 26, 2012Engine
I TOOK MY 2011 CRUZE TO MY NEAREST CHEVY DEALER FOR SAFETY RECALL 1208 ("ENGINE FLAMBE"). I WAS CHARGED $2.66. THE CASHIER MUMBLED SOMETHING ABOUT A FEE IMPOSED BY THE STATE OF DELAWARE FOR EITHER RECYCLING OR DISPOSAL. I ALWAYS UNDERSTOOD THAT THE FULL COST OF A SAFETY RECALL MUST TO BE PAID BY THE MANUFACTURER. I'D LIKE A REFUND OF THAT $2.66. OTHER AFFECTED OWNERS--(WHEREVER)--SHOULD ALSO BE REIMBURSED. IF THE FEE WAS FORCED AS THE RESULT OF GM POLICY, THEN GM DESERVES TO BE FINED. 9 AM APPOINTMENT ON 25 JULY 2012. LEWES AUTOMALL 17861 COASTAL HIGHWAY (STATE ROUTE 1) LEWES DE 19958. *TR
NHTSA ODI 10467746
Jul 25, 2012Engine
I BROUGHT MY NEW CAR IN FOR A OIL CHANGE ON 5-15-12, THEY FORGOT TO PUT THE OIL CAP BACK ON AND I HAD OIL EVERYWHERE INSIDE MY CAR IT WAS A COMPLETE MESS, I DID NOT KNOW IT WAS SMOKING BECAUSE IT WAS A RAINY AND FOGGY NIGHT. BY THE TIME WE PARKED IT WE THOUGHT IT WAS ON FIRE, MY HUSBAND CHECKED THE OIL AND IT WAS EMPTY, WE GOT TOWED BACK TO CHEVY OF MILFORD TO BE FIXED AND CLEANED, THEY SAID THAT THERE WAS OIL IN IT AND ONLY A LITTLE CAME OUT.[NOT TRUE] I DON'T REALLY THINK THE CAR RUNS THE SAME AFTER THAT, IT SPITS AND SPUDDERS ALOT. ON JULY 23RD 2012 I BRING IT BACK TO THEM FOR A RECALL # 12081. AND ASKED THEM TO ALSO CHECK WHY MY CAR SPUDDERS AND TO CHECK FOR A SLOW LEAK IN THE BACK TIRE. THEY GOT BACK TO ME LATER THAT MORNING AND SAID, THERE IS NOTHING WRONG WITH THE WAY IT DRIVES, AND MY TIRE CANT BE FIXED I WOULD HAVE TO BUY ANOTHER FOR $125.00 BECAUSE OF WHERE THE HOLE WAS IT COULD NOT BE PATCHED. I TOLD THEM NO ON THE TIRE AND TOOK IT TO A TIRE PLACE, TOWNFAIR TIRE TOOK THE SCREW OUT OF IT WITCH THEY DIDN'T FIND [CHEVY OF MILFORD] AND PATCHED IT FROM THE INSIDE AT N/C. ON 7-24-2012. I REALLY DON'T FEEL SAFE IN THIS CAR ANYMORE AFTER CHEVY OF MILFORD LOOKED AT IT TWICE AND CAME BACK WITH 2 LIES. I DON'T EVEN TRUST THAT THEY DID THE RECALL FOR ALL I KNOW. WHERE DO I GO FROM HERE? PLEASE HELP, I HAVE 2 SMALL GRANDCHILDREN I DRIVE AROUND IN THIS CAR. *TR
NHTSA ODI 10467621
Jul 25, 2012Speed controlElectronic Stability Control (esc)Brakes
WHILE DRIVING 2011 CHEVROLET CRUZE THE SERVICE LIGHTS FOR ABS AND STABILITRAK BEGIN INTERMITTENTLY ILLUMINATING AT THE SAME TIME, REMAINING ON FOR RANDOM PERIODS OF TIME. *TR
NHTSA ODI 10467671
Jul 24, 2012Airbags
THE SENSOR TO TURN ON THE PASSENGER SIDE AIRBAG DOES NOT TURN ON THE AIRBAG WHEN MY WIFE SITS DOWN. SHE WEIGHS 115 LBS.. THIS IS THE SECOND TIME THIS HAS HAPPENED. I FIRST REPORTED IT TO THE CHEVROLET DEALER ABOUT SIX MONTHS AGO.THE FIRST TIME THE DEALER CALLED CHEVROLET AND CHANGED THE SEAT SENSOR. THIS FIXED THE PROBLEM UNTIL JUST THIS DATE, JULY 24, 2012. I JUST RETURNED THE CAR TO THE DEALER WITH MY WIFE IN THE SEAT AND THE AIRBAG LIGHT INDICATING THE BAG WAS OFF AND NO ONE WAS IN THE SEAT. THIS IS A SERIOUS DEFECT AND I THINK CHEVROLET OR THE NHTSA SHOULD ORDER A RECALL. THEY SAID IT WAS A WEIGHT PROBLEM. I WAS TOLD THEY WOULD LOOK INTO IT AND LET ME KNOW WHAT WILL BE DONE. THEY ALSO INDICATED IT WAS NOT A NEW PROBLEM AND WAS OCCURRING IN OTHER PRODUCTS. I NEED YOUR HELP TO GET THIS DANGEROUS PROBLEM FIXED. THANK YOU FOR YOUR CONSIDERATION. *TR
NHTSA ODI 10467537
Jul 20, 2012Seats
DRIVERS SEAT LOOSE. IT ROCKS WHEN TURNING HARD INTO A CORNER. *TR
NHTSA ODI 10466758
Jul 13, 2012Airbags
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT CONSISTENTLY ILLUMINATED, SHOWING THAT THE AIR BAGS WERE DISENGAGED WHEN A PERSON WAS SITTING IN THE PASSENGER SEAT. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT WAS THE DESIGN OF THE VEHICLE. THERE WAS NO RECALLS FOR THE FAILURE. THERE WAS A TECHNICAL SERVICE BULLETIN AVAILABLE FOR THE FAILURE UNDER NHTSA ITEM NUMBER: 10042288 (ELECTRICAL SYSTEM: INSTRUMENT PANEL). THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 12,700.
NHTSA ODI 10465500
Jul 12, 2012Engine
I HAVE A 2011 CRUZ LT. I HAVE NOTICED A WEIRD SMELL WHEN USING THE AC. ONLY JULY 9TH, 2012 I HAD A WARNING THAT SAID "TURNING OF AC DUE TO OVERHEAT" THE CAR WAS NOT OVERHEATING. 5 HOURS LATER I TURNED THE CAR ON AND THE CHECK ENGINE LIGHT WAS ON AND THE ENGINE/FAN WAS MAKING A LOUD NOISE WHILE RUNNING, WHICH SOUNDED LIKE A HUGE FAN. I CALLED ONSTAR THEY SAID THEY LOCATED AN "ENGINE COOLING SYSTEM PROBLEM" TO TURN OFF THE CAR AND TO HAVE IT TOWED TO THE DEALERSHIP. WHICH I DID. THE DEALERSHIP SAID MY CAR WAS JUST OUT OF ANTIFREEZE AND THEY ADDED MORE TO IT. I HAVE LOOKED ONLINE I'M NOT THE ONLY PERSON WITH THIS PROBLEM. WHAT AM I SUPPOSED TO DO, JUST KEEP ANTIFREEZE WITH ME AT ALL TIMES? THERE MUST BE A LEAK SOMEWHERE FOR IT TO BE EMPTY. *TR
NHTSA ODI 10465443
Jul 12, 2012Engine
RECEIVED A RECALL #12081,WE TOOK THE CAR INTO THE LOCAL CHEVROLET DEALER IN CONWAY SC FOR THE REPAIRS ,ABOUT 45 MIN. .WHEN IT WAS COMPLETED ,I ASKED THE SERVICE ADVISER ,HOH IT WAS REPAIRED. HE SAD IT WAS REWORKED AND MODIFIED PER CHEVROLET SPECS . LITTLE DID I KNOW. THERE REPAIRS CONSIST OF REMOVING MOST OF THE SHIELD AND LEAVING THE ENGINE AND WIRING LEFT UNPROTECTED TO THE ELEMENTS ON THE ROADS.ALL THEY HAD TO DO WAS CUT A ACCESS HOLE IN THE PLATE TO GET TO THE OIL DRAIN PLUG /HONESTLY IT LOOKS LIKE IT WAS DONE IN SUCH A HURRY TO JUST SAVE A FEW DOLLARS . 8 CALLS LATER , THEY ALL SAID THE SAME THING,THAT IS HOW THE ENGINEERS SAID TO DO THE REPAIRS. SORRY THAT ALL WE CAN DO FOR YOU,CHEVROLET THANKS YOU FOR YOUR CONCERNS. *TR
NHTSA ODI 10465455
Jun 26, 2012Transmission & drivetrain
HAVE HAD THE CAR LESS THAN 1 YEAR AND HAD 50 MILES ON THE CAR WHEN I BOUGHT IT 8/2011. ON 6/19/2012 TRAVELING ON THE HIGHWAY AT 65 MILES AN HOUR MY 2011 CHEVY CRUZE (14,500 MILES) SUDDENLY BEGAN SLOWING AND THE ENGINE WAS REVVING HIGH. I PULLED OVER AND A LIGHT ON THE DASH APPEARED INDICATING "EMISSIONS PROBLEMS" ACCORDING TO THE MANUAL. IT IS AN AUTOMATIC TRANSMISSION BUT THE CAR DIDN'T WANT TO SHIFT ANY HIGHER THAN 3RD GEAR AND WOULD GO NO FASTER THAN 30-35 MILES AN HOUR WITHOUT REVVING IN THE DANGER ZONE. CAR WAS TOWED TO DEALER. THE TRANSMISSION CONTROL MODULE FAILED. $1300 FOR THE PART PLUS LABOR COSTS AND NOT COVERED BY WARRANTY. WORRIED IT MAY OCCUR AGAIN BECAUSE I AM FINDING SIMILAR STORIES POSTED ONLINE.
NHTSA ODI 10463111
Jun 24, 2012Visibility & wipers
INSIDE REAR VIEW MIRROR SEEMS LOSE AND WILL VIBRATE/SHAKE WHILE DRIVING OVER BUMPS AND WHEN THE RADIO IS TURNED ON, MAKING IT DIFFICULT TO HAVE A CLEAR VIEW OF WHAT'S BEHIND THE CAR. DEALER LOOKED AT IT AND SAID THERE WAS NOTHING THAT CAN BE DONE TO FIX IT. *TR
NHTSA ODI 10462880
Jun 23, 2012Brakes
WHEN IN REVERSE THE BRAKES WERE PUSHED TO THE FLOOR BUT THE CAR CONTINUED TO ROLL BACKWARDS. IT WAS PUT INTO DRIVE AND BACK INTO REVERSE AND THEY WORKED PROPERLY. VEHICLE WAS TAKEN TO DEALERSHIP BUT ISSUE COULD NOT BE RECREATED. PROBLEM CONTINUES RANDOMLY, MOSTLY WHEN THE CAR HAS BEEN USED, PARKED, AND THEN USED AGAIN (COMING HOME FROM WORK). ON 6-22-12 THE CAR WAS BACKED OUT OF THE DRIVEWAY AND PUT INTO DRIVE, WHILE MY HUSBAND PULLED UP TO OUR MAILBOX THE BRAKE WAS PUSHED DOWN TO THE FLOOR AND THE CAR CONTINUED TO ROLL. *TT
NHTSA ODI 10462823
Jun 11, 2012Brakes
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE BECAME SPONGY AND WAS ABNORMALLY DEPRESSED ALL THE WAY TO THE FLOORBOARD BEFORE THE VEHICLE RESPONDED. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THEY COULD NOT FIND ANY FAILURE WITH THE BRAKES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 13,930.
NHTSA ODI 10461230
Jun 7, 2012Transmission & drivetrainElectronic Stability Control (esc)Engine
2-10-12 - 15422 MILEAGE CAR TOWED TO DEALERSHIP - WOULD START / SHIFTER WOULD GO INTO GEAR / CAR WOULD NOT DRIVE - CHECK ENGINE, TRACTION CONTROL & STABILITRAK LIGHT WERE ON. - SHAFT DETENT LEVER SWITCH REPLACED. 3-12-12 - 16471 MILEAGE - BROUGHT TO DEALERSHIP CAR WOULD NOT ENGAGE FROM THE STOP POSITION TO ACCELERATION & POOR GAS MILEAGE SINCE 2-10 REPAIR - CAUSED TO ROLL INTO INTERSECTION. - CONTROL SOLENOID VALVE & TRANSMISSION CONTROL MODULE REPLACED. COULD NOT DUPLICATE GAS MILEAGE PROBLEM 4-25-12 - BROUGHT INTO DEALERSHIP FOR LOUD POPPING & JOLTING INTO GEAR FROM THE STOP POSITION TO ACCELERATION - DEALER SHIP COULD NOT DUPLICATE/ NO REPAIR 5-5-12 17661 MILEAGE CAR TOWED TO DEALERSHIP - DRIVING ON HIGHWAY 65MPH / BURNING SMELL COMING THROUGH A/C VENTS/ TRANSMISSION HOT (OVERHEAT) /TRACTION CONTROL & STABILITRAK LIGHT APPEARED. DEALER SHIP COULD NOT DUPLICATE/ NO REPAIR ( OPENED CASE WITH GM [XXX]) 5-18-12 18165 MILEAGE CAR TOWED TO DEALERSHIP - DRIVING ON HIGHWAY 65MPH / BURNING SMELL COMING THROUGH A/C VENTS/ TRANSMISSION HOT (OVERHEAT) /TRACTION CONTROL & STABILITRAK LIGHT & TRANSMISSION LIGHT APPEARED. PLUS CONTINUED POOR GAS MILEAGE SINCE 2/12 FIX. TRANSMISSION CONTROL MODULE REPLACED (AGAIN) 6-6-12 18800 MILEAGE BROUGHT TO DEALERSHIP ( CURRENTLY THERE) TRANSMISSION LIGHT APPEARED UPON STARTING THE ENGINE AFTER SITTING FOR 8HRS. - INTERMITTENT BURNING SMELL FROM ENGINE NOTICED AFTER 15-20 MILE DRIVES *JS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA ODI 10460869
Jun 4, 2012Transmission & drivetrain
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE VEHICLE COULD NOT BE SHIFTED INTO GEAR, CAUSING THE TRANSMISSION TO FAIL. THE CONTACT PULLED THE VEHICLE OVER AND THE TRANSMISSION CONTROL MODULE LIGHT ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS TOWED TO A LOCAL DEALER TO BE INSPECTED AND HE WAS INFORMED THAT THE TRANSMISSION CONTROL MODULE SENT AN ERRONEOUS SIGNAL TO THE INSTRUMENT PANEL, CAUSING THE VEHICLE NOT TO SHIFT INTO THE NEXT GEAR. THE DEALER REPAIRED THE VEHICLE BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 33,000.
NHTSA ODI 10460453
May 21, 2012Engine
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE SMELLED LIKE ANTI-FREEZE. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS INFORMED THAT THE THERMOSTAT HOUSING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE FAILURE RECURRED ONE WEEK LATER. THE VEHICLE HAD NOT BEEN BACK TO THE DEALER. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 7,900 AND THE CURRENT MILEAGE WAS 8,024.
NHTSA ODI 10459142
May 16, 2012Engine
COOLANT SMELL IN CABIN. BEEN BACK TO DEALER APPROX. 5 TIMES, REPLACED A COOLANT HOSE, THERMOSTAT HOUSING, AND NOW TOLD BY DEALER THERE IS NO FIX. THERE IS A FIX, PUT A NEW ENGINE IN, IT'S ALREADY BEEN OUT FOR A LEAKING REAR MAIN SEAL. SIXTEEN MONTHS AND 17,000 MILES OF OLD CAR SMELL IN A NEW CAR, TIRED OF IT.
NHTSA ODI 10458635
May 16, 2012Transmission & drivetrain
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE HESITATED TO ACCELERATE FROM STOPS. THE CONTACT ALSO STATED THAT THERE WOULD BE A SLIGHT DELAY BEFORE THE VEHICLE JERKED INTO GEAR. THE DEALER STATED THE WERE NO GAS OR OIL LEAKS. THE DEALER STATED THAT THE VEHICLE NEEDED TO BE DRIVEN MORE TO OPERATE PROPERLY. THE CONTACT ALSO STATED HE SMELLED A BURNING ODOR WHEN THE VEHICLE WAS STOPPED AND SHUT OFF. THE CONTACT HAD NOT SEEN ANY SMOKE, BUT THE SMELL CAME FROM UNDERNEATH THE VEHICLE. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 6,000. UPDATED 07/13/12*LJ
NHTSA ODI 10458703
May 7, 2012SteeringEngine & coolingElectrical system
I WOULD LIKE TO PUT IN A COMPLAINT ON MY CHEVY CRUZE 2011. SINCE PURCHASING IT, THERE HAVE BEEN 3 RECALLS DUE TO STEERING AND ENGINE. I HAVE HAD TO BRING THE CAR INTO THE DEALERSHIP 3 SEPARATE TIMES FOR THE RECALLS BEGINNING ONE MONTH AFTER PURCHASE. NOW, THE CAR HAS HAD 2 SEPARATE MAJOR PROBLEMS (ENGINE & CURRENTLY BACK AT THE DEALERSHIP FOR PROBLEM RELATED TO TRANSMISSION), THIS VEHICLE HAS BROKEN DOWN ONCE WHILE IN HEAVY TRAFFIC, BUT LUCKILY I WAS ABLE TO PULL TO THE SIDE OF THE ROAD, AND THE SECOND TIME IT BROKE DOWN WAS ON A STREET LESS HEAVILY TRAVELED, HOWEVER, I WAS ALMOST REAR ENDED. IF THIS WOULD'VE OCCURRED WHILE ON A HEAVILY TRAVELED OR FASTER SPEED ZONE, I FEEL THAT A TERRIBLE CRASH WOULD HAVE HAPPENED. BOTH TIMES MAY HAVE RESULTED IN SERIOUS INJURY OR EVEN DEATH. I DO NOT FEEL SAFE IN THE VEHICLE AND WOULD RATHER IT SIT IN THE DRIVEWAY THAN TO RISK DRIVING IT. I LEASE THE VEHICLE, BUT I WOULD LIKE TO KNOW ANY OPTIONS FOR GETTING OUT OF THIS LEASE & GETTING INTO A SAFE CAR. THANK YOU! *TR
NHTSA ODI 10457646