Home · 2011 Chevrolet Cruze Limited · Complaints

What 731 owners told NHTSA about the 2011 Chevrolet Cruze Limited

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (731)Crash / fire / injury (69)Engine (257)Transmission & drivetrain (193)Electrical system (96)Electronic Stability Control (esc) (75)Brakes (74)Speed control (69)Steering (48)Fuel system (43)Airbags (40)Engine & cooling (39)

Newest first · 731 complaints · page 16 of 30

Jun 3, 2015

AFTER BUYING MY BRAND NEW 2011 CHEVROLET CRUSE LS STICK SHIFT MODEL ON AUGUST 10, 2011, SOME TIME PASSED. THEN, I NOTICED A MINOR PROBLEM. AND I AM STRESSING MINOR, BECAUSE THIS CAR NOW HAS 40 THOUSAND MILES ON IT AND IS STILL A GREAT CAR, BUT STILL HAS THE EXACT SAME ISSUE AS FOLLOWS: WHEN I TURN THE KEY THE FIRST TIME TO TRY TO START THE VEHICLE, IT MAKES A NOISE BUT THE ENGINE DOES NOT START. THEN, ALWAYS, ON THE SECOND TRY IT FIRES RIGHT UP! I NOTICE THIS MORE OFTEN WHEN THE CAR HAS BEEN DRIVEN, AND IS STILL WARM(ENGINE). NOW WITH 40 THOUSAND MILES ON THE VEHICLE, IT IS A LITTLE EASING TO MY MIND KNOWING THAT THIS MAY NOT PROGRESS INTO SOMETHING OF A BIGGER PROBLEM. AT LEAST I HOPE NOT. ANOTHER COUPLE OF PROBLEMS I MUST NOTE IS AS FOLLOWS, BUT HAVE NOT PROVEN TO BE OF ANY CONCERN WHATSOEVER: AT TIMES THERE IS A GRINDING NOISE COMING FROM, PERHAPS THE ENGINE??) WHEN THE CAR IS IDLE, AND IN NEUTRAL, AT SAY, A RED LIGHT OR AT A DRIVE THROUGH WINDOW. DOES NOT OCCUR ALL THE TIME, BUT A LOT OF THE TIME. THIRDLY, THE KEY BROKE OFF WHEN I TRIED TO PULL MY KEYS OUT OF THE IGNITION ONE TIME. THE DEALER WAS VERY SUPPORTIVE ON THIS ISSUE AND FIXED MY KEYS PROMPTLY AND EFFECTIVELY. HOWEVER, I HAVE MENTIONED THE STARTING(MINOR AS IT SEEMS) ISSUE TO MY DEALER WHILE THE VEHICLE WAS STILL UNDER WARRANTY. THEY, AS I LIKELY EXPECTED, TOLD ME THERE WERE NO CODES OR ANYTHING UNUSUAL THEY COULD FIND THAT MAY LEAD TO THIS ISSUE.THUS FAR I RATE MY CRUZE A SOLID 9 OUT OF 10! I ENJOY DRIVING MY VEHICLE AND IT GETS GREAT GAS MILEAGE AND DRIVES MORE LIKE A TOP OF THE LINE VEHICLE. I ALWAYS FEEL SAFE WHEN DRIVING IT. CHEVY DID A NICE JOB WITH ITS CRUZE. (INTERIOR AND EXTERIOR). I LOVE THE POWER FROM THE 1.8 4. THE STICK SHIFT NICELY SHIFTS AND PROVIDES THE CAR WITH MORE POWER. I AM GLAD I DON'T HAVE THE AUTOMATIC. HOPE I ASSISTED YOU WITH ANYTHING THAT MAY BE ABLE TO BE ADDRESSED. THANK YOU.

NHTSA ODI 10723099

Jun 1, 2015Electrical system

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE IGNITION KEY FAILED TO RELEASE FROM THE IGNITION SWITCH. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE GEARS SHIFTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 21,536.

NHTSA ODI 10722570

Jun 1, 2015EngineFire

TL* THE CONTACT OWNED A 2011 CHEVROLET CRUZE. WHILE AT A STOP LIGHT, THE CONTACT NOTICED SMOKE COMING THROUGH THE VENT AND INTO THE CABIN OF THE VEHICLE. MOMENTS LATER, SMOKE AND FLAMES APPEARED UNDER THE HOOD OF THE VEHICLE. AFTER EXITING THE VEHICLE, SEVERAL EXPLOSIONS WERE HEARD COMING FROM THE VEHICLE. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 46,000.

NHTSA ODI 10722640

May 21, 2015EngineFuel system

MANY RECALLS ON VEHICLE, OVER 5. ENGINE ISSUES.. CAR DOES NOT RUN WELL... I'VE TAKEN THE CAR MULTIPLE TIMES IN THE PAST MONTHS..

NHTSA ODI 10717866

May 21, 2015Visibility & wipers

DRIVER'S SIDE WIPER STOPPED WORKING IN THE RAIN. IT WAS FOUND TO BE AN ISSUE WITH THE WIPER TRANSMISSION. THE END CAME OFF THE BASE OF THE WIPER ARM SPINDLE. AFTER SOME RESEARCH THIS SEEMS TO BE A COMMON SAFETY ISSUE WITH THIS MODEL AND SHOULD BE ADDRESSED BY THE MANUFACTURER. A RECALL IS IN ORDER DUE TO THE FACT THAT IT IS A SAFETY CONCERN AND THIS PART SHOULD NEVER FAIL LET ALONE ON A CAR THAT HAS NOT BEEN ON THE ROAD 4 YEARS YET.

NHTSA ODI 10717894

May 13, 2015Transmission & drivetrain

IT SLIPS OUT OF GEAR AND SHIFTS HARD TRYING TO FIND THE RIGHT GEAR

NHTSA ODI 10716226

May 11, 2015Electrical system

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED DIFFICULTIES WHEN ATTEMPTING TO START THE ENGINE. THE CONTACT DISCOVERED THAT ACID RESIDUE WAS PRESENT ON BOTH THE NEGATIVE AND POSITIVE BATTERY CABLE LEADS. THE VEHICLE WAS TAKEN TO THE DEALER AND THE NEGATIVE BATTERY CABLE WAS SERVICED. THE CONTACT INDICATED THAT THE POSITIVE BATTERY CABLE CONTINUED TO EXPERIENCE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ODI 10715754

May 7, 2015

WHEN I TURNED ON MY CAR, MY MESSAGE CENTER WAS IN GERMAN INSTEAD OF ENGLISH. I DID NOTHING TO CHANGE THE LANGUAGE. THE NEXT TIME I TURNED ON MY CAR, IT WAS BACK TO ENGLISH. *TR

NHTSA ODI 10715253

Apr 27, 2015

I USE THIS SITE TO CHECK FOR OPEN RECALLS FOR MY JOB. I AM WONDERING WHY IT IS SO OUTDATED??? I CAN SEE A FEW WEEKS, BUT A RECALL THAT WAS "POSTED" IN NOVEBER 2014 SHOULD BE ON THIS WEB SITE BY NOW. WHY THE OUTDATED INFORMATION??? *TR

NHTSA ODI 10713015

Apr 22, 2015Electronic Stability Control (esc)

THE CARS STABILITY TRACK INDICATOR, ANTI-THEFT AND SEVERAL OTHER DASH LIGHTS INCLUDING CHECK ENGINE LIGHT COMES ON AND THE CAR WILL NOT START OR ALLOW ME TO REMOVE THE KEY. I HAVE HAD THIS HAPPEN ON SEVERAL OCCASIONS FORTUNATELY NOT WHEN I AM DRIVING HOWEVER MANY TIMES WHILE I HAVE BEEN DRIVING THE CAR THE CARS ELECTRICAL SYSTEM WILL RESET AND THE CARS POWER SEEMS TO LUG DOWN AND FEELS LIKE IT IS DRAGGING OR BRAKING. REMOVING BATTERY AND REPLACING HELPED IT ONCE. I ALSO NOTICE THE REAR LIGHTS WILL STAY WHEN THE CAR IS IN PARK UNLESS I START THE CAR MOVE IT 2 OR 3' AND PUT IT BACK INTO PARK AGAIN. *TR

NHTSA ODI 10712186

Apr 22, 2015Electronic Stability Control (esc)

THE CARS STABILITY TRACK INDICATOR, ANTI-THEFT AND SEVERAL OTHER DASH LIGHTS INCLUDING CHECK ENGINE LIGHT COMES ON AND THE CAR WILL NOT START OR ALLOW ME TO REMOVE THE KEY. I HAVE HAD THIS HAPPEN ON SEVERAL OCCASIONS FORTUNATELY NOT WHEN I AM DRIVING HOWEVER MANY TIMES WHILE I HAVE BEEN DRIVING THE CAR THE CARS ELECTRICAL SYSTEM WILL RESET AND THE CARS POWER SEEMS TO LUG DOWN AND FEELS LIKE IT IS DRAGGING OR BRAKING. REMOVING BATTERY AND REPLACING HELPED IT ONCE. I ALSO NOTICE THE REAR LIGHTS WILL STAY WHEN THE CAR IS IN PARK UNLESS I START THE CAR MOVE IT 2 OR 3' AND PUT IT BACK INTO PARK AGAIN. *TR

NHTSA ODI 10712184

Apr 14, 2015Steering

A SQUEAK HAS DEVELOPED IN THE STEERING COLUMN. ALTHOUGH GM HAS RECEIVED COMPLAINTS ABOUT THIS, THEY HAVE DONE NOTHING TO ISSUE ANY RECALLS. THERE ARE TSO'S ON THIS SINCE OTHER OWNERS HAVE COMPLAINED BUT THEY DO NOTHING. NO CAR WITH 23,000 MILES SHOULD HAVE BAD BUSHINGS OR OTHER PROBLEMS WITH STEERING UNLESS THERE ARE DEFECTS. *TR

NHTSA ODI 10705593

Apr 9, 2015Transmission & drivetrainEngineFuel system

WHILE DRIVING THE VEHICLE THE ENGINE LIGHT CAME ON. THE CAR ONLY HAS 60,000.00 ON IT BUT WE TOOK IT IN BECAUSE THE ENGINE WOULD JUST RANDOMLY STOP AND THE CAR WOULD STALL. THE VEHICLE WHEN BROUGHT INTO THE DEALERSHIP, HAD BEEN INSPECTED AND THE CAR WAS MISSING PARTS. THE INTAKE MANIFOLD NON RETURN VALVE WAS MISSING. THERE WAS A VACUUM LEAK AT THE PCV ORIFICE EXTERNAL PORT. WATER PUMP WAS LEAKING FROM BOLT HOLES AND COVER PLATE. COOLANT LEAK WAS FOUND EVEN THOUGH A FEW MONTHS PRIOR TO THE LEAK, CHEVY "FIXED" THE RECALLED ITEM. I BELIEVE THAT THE VEHICLE HAS MANY FAULTY PARTS AND THIS IS THE SECOND TIME I HAVE WRITTEN A COMPLAINT ABOUT THIS COMPANY USING FAULTY PARTS IN THERE MANUFACTURING PROCESS. *TR

NHTSA ODI 10704819

Apr 3, 2015Electronic Stability Control (esc)Traction Control System

UPON STARTING MY VEHICLE BOTH THE STABILITRAK AND TRACTION LIGHTS WERE ON, TURNED THE VEHICLE OFF AND THEN BACK ON. LIGHTS REMAINED ON, FIRST REPAIR PLACE SAID STABILITRAK SENSOR, SECOND SAID IT WAS THE WHEEL BEARING. BECAUSE OF THE DIFFERENCES IN OPINION I TOOK IT TO A CHEVY DEALER WHO THEN TOLD ME THE WIRES HAD GONE BAD AND NEEDED TO BE REPLACED AT THE COST OF $300. I CONTINUE TO HAVE ELECTRONIC ISSUES WITH THIS VEHICLE AFTER REPLACING THE BCM TWICE. SOMETHING NEEDS TO BE DONE. *TR

NHTSA ODI 10703471

Apr 3, 2015Visibility & wipersTires

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE OPERATING THE VEHICLE, THE TIRE PRESSURE MONITORING SYSTEM WOULD ERRONEOUSLY INDICATE THAT THE TIRES WERE NOT FULLY INFLATED. AFTER INSPECTING THE TIRES, THE CONTACT DID NOT DISCOVER A FAILURE. THE CONTACT ALSO INDICATED THAT THE DRIVER SIDE MIRROR FAILED TO ADJUST, WHICH IMPAIRED THE CONTACT'S VISIBILITY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 25,000.

NHTSA ODI 10703564

Apr 2, 2015Engine

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING AT 20 MPH, THE CONTACT NOTICED A CHEMICAL ODOR COMING FROM THE AIR VENTS IN THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. HOWEVER, THE FAILURE RECURRED AND THE CONTACT NOTICED THAT THERE WAS NO COOLANT IN THE RESERVOIR. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO DIAGNOSED THAT THE WATER PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE HOSE FROM THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 25,000. UPDATED 6/11/15*CN UPDATED 10/4/2017*CN

NHTSA ODI 10703411

Mar 20, 2015Brakes

THE RECALL (GM RECALL # 12213) WAS PERFORMED ON APRIL 30, 2014. SINCE THIS DATE, THE BRAKES COME ON NO MATTER WHAT SPEED YOU'RE GOING. ALL OF THE BRAKE LIGHTS COME ON, EVEN WHEN FOOT IS ON THE ACCELERATOR AND THE CAR WILL SLOWLY START TO SLOW DOWN. IT ALSO CAUSES THE CRUISE CONTROL TO DISENGAGE AND THE CAR TO SLOW DOWN. SAFETY NOTICE #14417 COOLANT LEVELS LOW I HAVE TAKEN MY CRUZE IN TO THE DEALERSHIP ON THE FOLLOWING DATES: 8/14/2013, 4/30/2014, 5/6/2014, AND 11/7/2014. EACH TIME I WAS TOLD THE CAR WAS FINE. I AM ADDING A HALF A GALLON OF ANTI-FREEZE EVERY 2-3 WEEKS. THE SERVICE REPORT FROM 4/30/2014 SAYS THEY FOUND A FAULTY PUMP LEAKING OUT COOLANT AND IT WAS REPLACED. THEN WHY IS COOLANT STILL LEAKING? LAST, BUT CERTAINLY NOT LEAST, CHECK ENGINE LIGHT, CODE PO240. THE DEALERSHIP KEEPS TELLING ME IT IS THE CATALYTIC CONVERTER AND IT IS NOT. THERE IS NO LOSS OF POWER AND NO ROTTING EGG SMELL. SO INSTEAD OF CHANGING PARTS UNDER WARRANTY THAT COME UP WITH THE CODE, THEY CHECKED 2 ITEMS FOR THE 4 TIME EACH (WHICH HAVE BEEN FIXED) AND THEY CHECKED THE PARTS I CHANGED MYSELF BUT THEY NEVER CHANGED THE O2 SENSORS WHICH ARE THE PROBABLE ISSUE. THEY RESET THE CODE TO SEE IF THE LIGHT CAME BACK ON. IT DID. WHEN I RETURNED 6 DAYS LATER, MY WARRANTY MILEAGE WAS PAST BY 677 MILES AND INSTEAD OF CALLING IT A CONTINUATION FROM THE PREVIOUS VISIT WHERE THE PROBLEM WAS DIAGNOSED, THEY STARTED A NEW WORK ORDER AND IMMEDIATELY WANTED TO CHANGE THE CATALYTIC CONVERTER. I HAD ON-STAR AT THE TIME. DIAGNOSTICS OF MARCH 2014 SHOWED NO ISSUES. AFTER THE WORK DONE IN APRIL 2014, THE DIAGNOSTIC CAME BACK WITH AN ISSUE WITH THE EXHAUST SYSTEM (CODE PO240). I HAVE HEARD WHAT PEOPLE HAVE SAID ABOUT THIS DEALERSHIP BUT I RARELY LISTEN TO GOSSIP. APPARENTLY, IT'S ALL TRUE. THEY JUST WANT TO FIX THE EXPENSIVE PARTS AND WILL MAKE THEM BREAK DOWN SO YOU BRING IT BACK. *TR

NHTSA ODI 10700607

Mar 12, 2015Engine & coolingFuel system1 injury

I'VE HAD NUMEROUS OF MANIACAL ISSUES WITH THE CHEVROLET CRUZE 2011. THE MOST SERIOUS AND DEADLIEST IS THE COOLANT SYSTEM ISSUES THE CHEVROLET CRUZE 2011 HAS. I WAS EXPERIENCING A COUGH ALONG WITH MIGRAINES ONCE ENGAGING THE AIR-CONDITION NUBS FROM HEAT TO AC AND SOME SLEEPING CONDITION WHERE I'D FIND MYSELF SPEAKING WHILE ASLEEP MOMENTARILY AWAKING. I'D WIND MY WINDOWS DOWN WHILE DRIVING AND I'D SEE THAT THE MIGRAINES, COUGHING ALONG WITH SLEEPING EXPERIENCES WOULD STOP. I VISITED MY CHEVROLET CRUZE 2011 DEALERSHIP AND EXPLAINED THE ODOR THAT WAS COMING FROM MY AIR COOLING SYSTEM. THEY CLEANED MY AIR COOLING SYSTEM AND REPLACED MY CABIN FILTER FEELING THAT THIS MAINTENANCE SOLVED THE ISSUES I WAS HAVING I FELT I COULD USE THE COOLING SYSTEM WITH NO PROBLEM. I WAS WRONG. THE MIGRAINES RETURN ALONG WITH THE COUGHING AND THE ODOR WHEN ADJUSTING THE COOLING SYSTEM NUBS. I CALLED THE DEALERSHIP TO EXPLAIN THE ONGOING MANIACAL PROBLEM. AFTER A WEEK OF HAVING MY WINDOWS DOWN MY CAR RAN HOT AND COME TO MY DISMAY IT WAS OUT OF COOLANT. I RECEIVED A LETTER FROM CHEVROLET RECALL DEPARTMENT THAT THE VEHICLE HAS A COOLANT SYSTEM ISSUE WERE COOLANT LEAKS AND THAT WAS THE ODOR. THE COOLANT WAS LEAKING ONTO THE MOTOR AND BURNING OFF RETURNING THE ODOR INTO THE CAB OF THE CAR. I HAD IT TESTED FOR REPAIRS AND HAD A WATER PUMP REPAIRED FOR THE VEHICLE, THIS DID NOT STOP THE PROBLEM, THE HOSE FROM THE MOTOR AND COOLANT RESERVOIR WAS REPLACED, DID NOT FIX THE PROBLEM AND THE LEAKING OF COOLANT CONTINUES. THE RECALL STATED THAT THE ONLY MAINTENANCE FOR THIS PROBLEM IS REFILLING THE RESERVOIR WITH COOLANT INTL THE PROBLEM IS FOUND AND FIXED. THAT MEANS I'LL HAVE EXPERIENCE EACH CONDITION I MENTION ABOVE WHICH HAS WORSENED. NOW IT'S CLOSE RELATED TO SEIZURE LIKE ENCOUNTERS SEE OBJECTS MOVE, FEEL WEAK, BLURRED VISION AND BODY JERKS. I'VE ASKED FOR A RENTAL INTL THE PROBLEM IS FOUND. *TR

NHTSA ODI 10693944

Mar 9, 2015Steering

AS I WAS DRIVING DOWN THE STREET MY CAR DID A SHIFT AS I WAS APPROACHING THE LIGHT.ME AND MY HUSBAND LOOK AT EACH OTHER AND STATED WHAT WAS THAT I PROCESSED TO MAKE A LEFT TURN AND PARK MY CAR. THE MOMENT I PULLED IN THE PARKING SPOT I NEEDED TO REVERSE THE CAR WELL NEEDLES TO SAY THE CAR DIDN'T MOVE YOU HEARD A CLICK AND IT DID NOTHING SO MY HUSBAND SAYS TURN THE CAR OFF AND SEE WHAT HAPPENS, I DID THAT NOTHING HAPPENED THE CAR STILL WOULDN'T REVERSE SO I CAN PARK MY CAR, THEN HE STATED PUT THE CAR IN NEUTRAL TO SEE WHAT HAPPENS OUT IT IN NEUTRAL IT GOES FORWARD, I JUST PURCHASED THIS CAR BLACK FRIDAY FROM KIA ON THE BLVD IN PHILADELPHIA, PA. I'M TRULY UPSET MISSING. PLEASE HELP. THANKS *TR

NHTSA ODI 10692895

Mar 4, 2015Transmission & drivetrainEngine

NEVER HAD ANY PROBLEMS WITH THIS VEHICLE INDICATING THAT THIS WOULD SUDDENLY HAPPEN BUT IT DID. I WOULD HEAT UP MY CAR IN THE MORNING AND THE REDUCED ENGINE LIGHT WOULD COME ON, I WOULD TURN THE CAR OFF AND THEN BACK ON IN A COUPLE OF MINUTES AND IT WOULD DRIVE FINE. THIS HAPPENED A FEW TIMES BUT THEN I WAS DRIVING ABOUT 55 MPH AND THEN ALL OF A SUDDEN THE ENGINE AND STABILITRAC LIGHT COMES ON AND SAYS REDUCED ENGINE POWER AND THE CAR SLOWS DOWN ABOUT 5 MPH IMMEDIATELY. THIS OCCURRED 3 TIMES ON MY WAY HOME THAT IS NORMALLY ONLY A 10 MINUTE DRIVE, THE VERY NEXT MORNING IT DID IT AGAIN WHEN STARTING IT UP IN THE MORNING TO TAKE IT TO THE DEALERSHIP. THIS HAPPENS IN THE MIDDLE OF TRAFFIC AND THANKFULLY DID NOT CAUSE AN ACCIDENT BUT IT COULD IF THIS WOULD OF HAPPENED ON THE EXPRESSWAY. THERE ARE SEVERAL COMPLAINTS ON THIS ISSUE WITH THE 2011 CHEVROLET CRUZE ON THE COMPLAINT FORUMS ABOUT THE THROTTLE BODY (DEALERSHIP CONFIRMED THIS ISSUE). THIS IS VERY DANGEROUS! *TR

NHTSA ODI 10692011

Mar 1, 2015Transmission & drivetrainEngine

MY CHEVROLET DEALER INFORMED ME THAT MY 2011 CHEVY CRUZE HAS A LEAK IN THE TRANSMISSION OIL COOLER LINES. IS THERE OR WILL THERE BE A RECALL FOR THIS PROBLEM. I NOTICED (NHTSA CAMPAIGN NUMBER:14V152000) THE CHEVY SILVERADO, SUBURBAN, SIERRA, TAHOE, AND YUKON HAD A RECALL FOR TRANSMISSION COOLER LINE ISSUES. PLEASE LET ME KNOW IF/WHEN CHEVROLET WILL REIMBURSE FOR THE REPLACEMENT AND REPAIR FOR THIS HEALTH AND SAFETY ISSUE(POTENTIAL VEHICLE FIRE). THANK YOU FOR YOUR ATTENTION REGARDING THIS MATTER. *TR

NHTSA ODI 10691345

Feb 25, 2015Engine1 injury

ABOUT A MONTH AND A HALF AGO I HAD TAKEN MY CRUZE IN FOR SERVICE WHERE I WAS PURCHASED MY 2011 CHEVY CRUZE. I HAD A RECALL ON A COOLANT LEAK AT THE PUMP. I HAD TAKEN IT IN FOR SERVICE AND OIL CHANGE. THE LADY I HAD COMMUNICATED WITH ABOUT THE PROBLEM I WAS HAVING ABOUT A BURNT SMELL WHEN I TURNED ON MY HEAT. SHE INFORMED ME THAT THERE WAS NO PROBLEMS OR LEAK. ONE DAY WHEN I WAS DRIVING HOME FROM WORK I STARTED CHOCKING AND MY EYES WHERE BURNING FROM AN INTENSE BURNING SMELL. WHEN I ARRIVED AT HOME I POPPED MY HOOD AND NOTICED THERE WAS ABSOLUTELY NO COOLANT IN MY OVERFLOW TANK. I THEN CONTACTED THE DEALERSHIP AND TOLD THEM WHAT I WAS EXPERIENCING WITH MY CRUZE. THEY TOOK ACTION AND HAD MY CAR TOWED TO THE DEALERSHIP WHERE THEY REPLACED THE PUMP AND COOLANT LINES WHERE THERE WAS A LEAK FREE OF CHARGE. (SHE NO IONGER WORKS FOR THE DEALERSHIP) I DO NOT KNOW HOW LONG I WAS DRIVING MY CRUZE WITHOUT ANY COOLANT. I STILL HAVE A CONTINUOUS SMELL OF SOMETHING BURNING AND HAVE TO TAKE IT IN FOR SERVICE AGAIN. I ALSO EXPERIENCE A SHACK WHEN THE CAR IS AT AN IDOL. IM BEING TO QUESTION MY PURCHASE OF MY CHEVY CRUZE. HOPEFULLY WHEN I TAKE IT IN FOR SERVICE THEY ARE ABLE TO PIN POINT THE PROBLEMS AND THAT THE LAST VISIT I NEED TO MAKE TO THE DEALERSHIP. *JS

NHTSA ODI 10690757

Feb 24, 2015Speed controlElectronic Stability Control (esc)

WHILE DRIVING MY CAR HOME FROM WORK AT THE END OF JANUARY, I FELT IT SUDDENLY SLOW DOWN ON ITS OWN. I HAD A MESSAGE ON MY DISPLAY TO SERVICE STABILITRAK AND ENGINE POWER REDUCED. I HAD NO POWER TO THE CAR AND HAD TO PULL OFF THE ROAD. I TURNED MY CAR OFF FOR A COUPLE OF MINUTES AND THEN BACK ON, IT STARTED AND RAN FINE THE REST OF THE WAY HOME. THEN AGAIN TODAY, FEB. 24TH, 2015, WHILE DRIVING TO WORK, IT DID THE EXACT SAME THING. I HAD TO MOVE OVER TO THE SIDE OF THE ROAD IN EARLY MORNING TRAFFIC (NOT AN EASY THING TO DO!), AND TURN MY CAR OFF. I WAITED FOR A COUPLE OF MINUTES, STARTED IT AND DROVE THE REST OF THE WAY INTO WORK WITHOUT PROBLEMS. AFTER READING THE MANY COMPLAINTS OF THE EXACT SAME SITUATIONS, I WOULD THINK IT'S TIME FOR A RECALL BEFORE SOMEONE GETS HURT DUE TO THE SUDDEN REDUCTION OF POWER!! *JS

NHTSA ODI 10690215

Feb 24, 2015Transmission & drivetrain

TL*THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT AFTER REVERSING AND PUTTING THE VEHICLE INTO DRIVE, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE HESITATED TO ACCELERATE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.

NHTSA ODI 10690273

Feb 23, 2015Transmission & drivetrainElectronic Stability Control (esc)Engine

TL*THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE VEHICLE STALLED. THE CONTACT ALSO STATED THAT THE LOST POWER, THE ELECTRONIC STABILITY CONTROL, AND THE SERVICE TRACTION CONTROL WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY CONTROL NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 80,000. UPDATED 04/10/15*LJ THE CONSUMER STATED THE DEALER ADVISED THE THROTTLE BODY NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED BUT DID NOT OFFER ANY ASSISTANCE. UPDATED 11/5/2015*JS

NHTSA ODI 10690074

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How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2011 Chevrolet Cruze Limited verdict →