What 731 owners told NHTSA about the 2011 Chevrolet Cruze Limited

THIS VEHICLE SAFETY COMPLAINT IS IN REGARDS TO MY 2011 CHEVROLET CRUZE LT, WHICH WAS SERVICED AT OURISMAN CHEVROLET OF BOWIE, A GENERAL MOTORS (GM) AUTHORIZED DEALER, FOR THE REPAIR OF MY VEHICLE. I INCURRED CHARGES FOR UNWARRANTED MAINTENANCE REPAIRS ON THE FOLLOWING DATES SEPTEMBER 26-OCTOBER 5, 2016 ($134.95 AND $139.07 (COST FOR A NEW BATTERY)), APRIL 26, 2016 (WARRANTY COVERED REPAIRS), APRIL 11, 2016 ($590.92), AND APRIL 14, 2015 ($382.14) THAT NEVER ADDRESSED THE SAFETY COMPLAINTS I MADE, ALL OF WHICH WERE HANDLED BY SERVICE ADVISOR BUDDY REIO. ON THESE DATES, I TOOK MY VEHICLE TO BE SERVICED FOR EXPERIENCING HAZARDOUS ISSUES WITH ITS ELECTRICAL SYSTEMS AND REDUCED ENGINE ACCELERATION WHILE I WAS DRIVING BETWEEN 40-55 MILES PER HOUR. WITHOUT WARNING, MY VEHICLE'S SPEED WOULD DECELERATE (BOTH ON THE HIGHWAY AND RESIDENTIAL ROADS) AND MY CAR DOORS WOULD BEGIN TO LOCK AND UNLOCK UNCONTROLLABLY WITH ERROR MESSAGES 'SERVICE STABILITRAC,' 'SERVICE PARKING ASSIST,' AND 'SERVICE AIRBAG' DISPLAYING ON MY DASHBOARD. AFTER ABOUT 30 SECONDS OF THIS CONDITION, MY CAR WOULD RESUME NORMAL FUNCTIONING. I INCURRED $1,247.08 IN UNWARRANTED REPAIRS FOR MY VEHICLE, WHICH WAS NEVER PROPERLY DIAGNOSED, LEADING TO MY VEHICLE SHUTTING DOWN WHILE I WAS DRIVING IT ON OCTOBER 22, 2016. ON OCTOBER 22, 2016 AT 3:20 P.M., WHILE DRIVING ON A BUSY THOROUGHFARE, MY CAR DECELERATED AND ERROR MESSAGES DISPLAYING 'SERVICE STABILITRAC,' 'SERVICE PARKING ASSIST,' AND 'SERVICE AIRBAG' SHOWED. AFTER APPROXIMATELY 30 SECONDS, THE CAR BEGAN TO SHUT DOWN AND I MANAGED TO STEER IT OUT OF THE WAY OF ONCOMING TRAFFIC. I IMMEDIATELY CONTACTED CHEVROLET'S ROADSIDE SERVICE AND INFORMED THE REPRESENTATIVES THAT MY ENGINE WOULD NOT START AND I WAS STUCK ON THE SIDE OF THE ROAD.

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I WAS DRIVING ON LOCAL HIGHWAY. STOPPED AT LIGHT. WHEN I STARTED TO MOVE FORWARD AGAIN THE TRANSMISSION WOULDN'T SHIFT PAST 2ND GEAR. THE VEHICLE WOULDN'T ACCELLERATE OVER 30 MPH. PULLED OVER TO THE NEAREST PLACE. TURNED OFF THE CAR AND TURNED IT BACK ON. TRIED TO BACK UP, BUT REVERSE WOULD NOT WORK. PUSHED IT OUT OF THE PARKING SPOT CAR WOULD ONLY MOVE FORWARD UP TO 30 MPH. NOTHING PAST 2ND GEAR AND STILL NO REVERSE. MANUAL ASPECT OF CAR WAS SAYING COULD NOT SHIFT. SERVICE ENGINE LIGHTS CAME ON. CODE READ TRANMISSION MODULE. PER TECH, WAVE PLATE CAME APART AND CONTAMINATED THE WHOLE TRANSMISSION, SOLINOIDS AND CONTROL BOARD RESULTING IN NEED FOR COMPLETE TRANS OVERHAUL, SOLINOIDS AND CONTROL BOARD REPLACEMENT AND REPROGRAMMING - $3400! GM WOULD NOT HELP, EVEN THOUGH KNOWN ISSUE.

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TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING 35 MPH, THE AIR CONDITIONER INDICATOR ILLUMINATED AND THE TEMPERATURE GAUGE DISPLAYED THAT THE VEHICLE WAS HOT. THE VEHICLE WAS TAKEN A DEALER WHERE IT WAS DIAGNOSED THAT THE COOLING OUTLET PIPE WAS LEAKING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS 76,000.

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WHILE DRIVING IN TOWN I TOOK OFF FROM A STOPLIGHT AND MY CAR ALL OF SUDDEN DID NOT HAVE DRIVE, IT JUST REVVED. COULD NOT GET IT TO MOVE FORWARD AT ALL. CAR NEVER SHIFTED RIGHT TO BEGIN WITH. WE HAD REVERSE GEAR BUT NO FORWARD. CHANGED TRANSMISSION AND TCM AND THE CAR WILL MOVE BUT CONTINUES TO REV TO HIGH. CANNOT DRIVE THE CAR THE WAY IT IS. CAR ONLY HAS 55000 MILES ON IT.

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AS I WAS DRIVING ON THE HIGHWAY, IT WAS RAINING VERY HARD AND I HAD MY WIPERS ON THE HIGHEST SPEED. SUDDENLY THE DRIVER SIDE WIPER STAYED IN THE VERTICAL POSITION AND WOULD NOT MOVE. I COMPLETELY LOST VISIBILITY ON THE DRIVER SIDE AND HAD TO LEAN OVER TO THE PASSENGER SIDE AS THIS WIPER WAS STILL WORKING. THE HIGHWAY (ROUTE 95) HAD A VERY SMALL BREAKDOWN LANE WHICH I DID NOT FEEL COMFORTABLE PULLING INTO DUE TO THE LACK OF SPACE AND VISIBILITY. WHEN I EVENTUALLY GOT TO MY DESTINATION I NOTICED THROUGH THE WIPER COVER THAT THE WIPER ELBOW APPEARED TO BE DISCONNECTED. I BROUGHT MY CAR TO THE DEALERSHIP TODAY AND THEY DISCOVERED THE WIPER TRANSMISSION WAS BROKEN. THEY MENTIONED THAT THIS VERY ISSUE CAME UP WITH CHEVY EQUINOXES AND THEY WERE CURRENTLY UNDER RECALL. ULTIMATELY I WAS CHARGED $228.05 AFTER PARTS, LABOR, AND TAXES.

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I HAVE BEEN HAVING SEVERAL ISSUES LATELY THAT ARE NOT COVERED UNDER WARRANTY WITH MY CAR. POWER TRAIN ISSUES, STABILITY ISSUES, SENSOR ISSUES. THESE ISSUES HAVE HAPPENED ON AND OFF AND SOME HAVE BEEN FIXED BEFORE AND THEY KEEP GETTING WORSE. THE CAR STARTS SHAKING REALLY BAD WHEN I AM DRIVING. IT DOES NOT FEEL SAFE. *TR

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SINCE PURCHASING THIS VEHICLE THERE HAS ALWAYS BEEN A HESITATION IN THE ACCELERATION AND "ENGINE JERKING". I ORIGINALLY REPORTED WITHIN THE FIRST APPROX 6 MONTHS OF OWNING THE VEHICLE. THE SERVICE CENTER HAD THEIR TRANSMISSION SPECIALIST DRIVE THE VEHICLE AND I WAS TOLD "THAT IS JUST HOW IT DRIVES. I TOLD THEM ON A SECOND TIME ABOUT THE ONGOING ISSUES AND WAS DISMISSED. LAST YEAR I STARTED GETTING THE "SERVICE STABILITRAK" ERROR AND THE JERKING AND LACK OF ACCELERATION AND HESITATION HAS GOTTEN INCREASINGLY WORSE. THIS IS A SAFETY CONCERN AS TRYING TO GO FROM A STOPPED POSITION AND GOING THROUGH AN INTERSECTION IT WILL LAG AND CAN CAUSE A DELAY ALSO DRIVING DOWN THE ROAD IT WILL JERK AND ALMOST FEEL LIKE I COULD LOSE CONTROL OF THE CAR. I OFTEN ALSO GET A SMELL OF THE COOLANT THAT GOES THROUGH MY CAR. I HAVE HAD ALL RECALLS IN THE PAST TAKEN CARE OF, BUT THE STABILITRAK IS AN ONGOING ISSUE THAT IS VERY CONCERNING FOR THE SAFETY OF MYSELF AND MY DAUGHTER AS A PASSENGER IN THE VEHICLE. IT HAS BEEN AN ONGOING ISSUE SINCE THE PURCHASE OF THE VEHICLE 05/2011 ONLY INCREASING IN SEVERITY. *TR

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I WAS DRIVING TO WORK ON OCT 10, 2016, A BIT BEFORE 3:30 PM ON THE BELT PARKWAY IN BROOKLYN NY. I WAS GOING SLOWLY AS THERE WAS HEAVY TRAFFIC. I HAD BEEN DRIVING FOR 90 MINUTES WHEN I TURNED ON THE AC AND IMMEDIATELY NOTICED A STRONG BURNING SMELL, SO I TURNED THE AC OFF. A FEW MOMENTS LATER I NOTICED WISPS OF WHITE SMOKE COMING FROM UNDER THE HOOD OF THE CAR. BY THE TIME I WAS ABLE TO PULL OVER (LESS THAN 2 MINUTES) HEAVIER WHITE THEN GRAY SMOKE BEGAN POURING OUT AND VARIOUS WARNING LIGHTS CAME ON IN THE DASHBOARD. I GOT OUT, GRABBED MY BELONGINGS AND CALLED 911 WITHIN 3 MINUTES OF PULLING OVER. AN OFF DUTY FIREMAN ATTEMPTED TO ASSIST WITH A FIRE EXTINGUISHER BUT IN MINUTES THE FRONT OF THE CAR WAS ABLAZE. FIREFIGHTERS RESPONDED QUICKLY BUT THE FRONT OF THE CAR WAS ENGULFED IN FLAMES AND IT IS A TOTAL LOSS AT 67,000 MILES. IN 4 YEARS OF OWNING THIS CAR I HAD 3 RECALLS (ONE FOR ENGINE FIRE) AND MULTIPLE LETTERS FROM CHEVY OF OTHER ISSUES THAT MIGHT ARISE (THE LAST WAS FOR THE ACCELERATOR PEDAL POSSIBLY COMING OFF). I'VE NEVER HAD A CAR WITH THIS MANY ISSUES.

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THE CAR HAD BEEN JERKING WHEN I PUT IN REVERSE, AND TAKING A DEW SECONDS TO GO WHEN I ACCELARATED. THE REVERSE WENT OUT AND I HAD TO TAKE IT TO A MECHANIC WHO TOLS ME I WOULS NEED A NEW TRANSMISSION WHICH WILL COST 3.7K THE CAR HAS ONLY 69K MILES HAD REGULAR OIL CHANGES.

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HELLO. MY COMPLAINT IS ABOUT THE KEYS ON MY 2011 CHEVROLET CRUZE LS MANUAL MODEL. THE METAL KEY SEPARATES FROM THE KEY FOB. IT HAS DONE THIS ON THREE SEPARATE OCCASIONS, ON TWO DIFFERENT FOBS. THE FIRST TWO TIMES MY CHEVROLET DEALER COVERED IT UNDER WARRANTY AND FIXED IT. THE WARRANTY IS OVER NOW. AT ANY RATE, THIS SHOULDN'T HAPPEN TO CAR KEYS! IT IS A SAFETY ISSUE, AND A NUISANCE AS WELL! IF THIS SHOULD HAPPEN TO SOMEBODY IN AN AREA WHERE IT'S UNSAFE, OR THE WEATHER IS BAD, ETC, IT COULD TURN OUT TO BE UNSAFE...BECAUSE THE KEY IS BROKEN OFF FROM THE FOB AND IT'S UNLIKELY ONE WOULD BE ABLE TO RIG IT UP TO GET THE CAR STARTED...AND SHOULD NOT HAVE TO BECAUSE IT SHOULD NOT BREAK IN THE FIRST PLACE! THANK YOU! HOPE I CAN MAKE A DIFFERENCE. PS: VEHICLE WAS STATIONARY WHEN THIS HAS OCCURRED. STILL...NOT GOOD! *TR

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POSSIBLE ELECTRICAL PROBLEMS. DASH BOARD RANDOMLY LIGHTS UP; RADIO HAS GONE COMPLETELY OFF; STEERING WHEEL DIFFICULT TO TURN; SECURITY LOCK OUT ENGAGED ONCE; TRACTION CONTROL CAME ON AND HARD TO STEER AND SEVERAL OCCASIONS. THIS INCIDENTS ARE HAPPENING RANDOMLY AND HAD NEAR MISS ON HIGHWAY NOT EXPECTING THE STEERING TO LOCK UP OR BECOME EXTREMELY DIFFICULT. THIS HAS HAPPENED OVER LAST SEVERAL MONTHS. INDEPENDENT CAR REPAIR SHOP COULD NOT FIND ANYTHING, BUT STILL HAPPENS.

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TAKATA RECALL I WAS DRIVING ON THE ROAD AND THE CAR BEHIND ME ALMOST RAN INTO THE BACK OF ME BECAUSE MY VEHICLE WOULD NOT ACCELERATE THE CAR WAS STILL ON BUT IT WOULD NOT MOVE I CRIED I LOVE MY CAR PLEASE HELP ME I PAY A LOT TO DIVE IT NOW I HAVE TO PAY FOR A CAR I CAN NOT DRIVE MY KID IS SICK AND I HAVE NO WAY TO GET TO WORK TO PAY FOR MEDICATION OR THE BILLS IT'S VERY HARD BEING A SINGLE MOTHER PLEASE HELP THANK YOU GOD BLESS 😢 *TR

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I WAS DRIVING MY NIECE HOME. GOT OFF THE HIGHWAY AND FELT A SUDDEN JERK. WENT TO PUSH ON THE GAS AND THE CAR WAS NOT MOVING WELL. PULLED OVER TO THE NEAREST PLACE. TURNED OFF THE CAR AND TURNED IT BACK ON. TRIED TO BACK UP, REVERSE WOULD NOT WORK. PUSHED IT OUT OF THE PARKING SPOT CAR WOULDNT MOVE. MANUAL ASPECT OF CAR WAS SAYING COULD NOT SHIFT. SERVICE ENGINE LIGHTS CAME ON. CODE READ TRANMISSION MODULE.

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PICKED UP CAR FROM SHOP AFTER PAYING OVER 800.00 AND THE CAR STATED TO SMELL THE CAR ACT AS IF IT WILL CATCH A FIRE. SMOKE COMING OUT OF THE VENTS AND UNDER THE HOOD. CALLED THE DEALER AND NO HELP THE SERVICE MANAGER WILL NOT RETURN MY CALL. I'M OUT OF TOWN TWO HOURS FROM MY HOME. I WILL HAVE TO GET A HOTEL ROOM AND I PAID FOR RENTAL CAR FOR TWO DAYS ALREADY.

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HIGH RPM WITH LITTLE ACCELERATION. SHIFTS GEARS SLOWLY IF AT ALL.

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TAKATA RECALL'' A WHOLE BURN INTO MY AIR CONDENSOR CAUSING MY FLUIDS TO LEAK OUT AND CAUSING A BAD SMELL

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TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING 40 MPH AND COMING TO A STOP OR WHEN THE VEHICLE WAS IN REVERSE AND DEPRESSING THE BRAKE PEDAL, THE BRAKES FAILED TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE BRAKES WERE REPLACED; HOWEVER, THE FAILURE RECURRED THREE TIMES. IN ADDITION, THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKE VACUUM AND PUMP FAILED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V360000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.

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TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD NOT IMMEDIATELY ACCELERATE WHEN DEPRESSING THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO THE DEALER WHO COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 28,000.

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TRANSMISSION JERKS EXTREMELY HARD. WHEN AIR IS ON CAR FAILS TO ACCELERATE AT ALL. IDLES ON ITS OWN, JUMPS GEARS ALWAYS. FUEL SYSTEM IS BAD, IT CHOKES CONSTANTLY AND WONT START SOME DAYS. IT VIBRATES EXTREMELY HARD AND I HAD IT SERVICED 1 MONTH AGO FOR SHAFT CASE. THIS IS THE WORST CAR EVER!!!!!!! ITS A DANGER TO DRIVE IT WONT PICK UP SPEED AND WHEN THE AIR IS ON IT WONT MOVE AT ALL. IF STILL AT A LIGHT, IT WILL JERK EXTREMELY HARD TO WHERE IT JERKS ME. WHEN IN PARK IT IDLES ITSELF. IF I'M ENTERING ONTO THE HIGHWAY IT WONT PICK UP SPEED EVEN IF THE AIR IS NOT ON. WHEN I REVERSE AND GO BACK TO PARK IT JERKS EXTREMELY HARD. I HATE THIS CAR!!! SOMETIMES IT DOESN'T WANT TO STOP.

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I WAS DRIVING WHEN MY CAR STARTING BEEPING SAYING MY DOOR WAS OPEN WHILE IN MOTION AND ALSO MY LOCKS KEPT LOCKING AND UNLOCKING WHILE DRIVING ALSO MY WINDOWS KEPT OPENING AND CLOSING WITHOUT THE BUTTON BEING PUSHED.

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I WAS EXITING INTERSTATE 80 ON MY WAY TO WORK WHEN THE CAR SHIFTED FROM 4TH GEAR TO 5TH GEAR THE MOTOR STARTED FREE REVVING. I TOOK THE CAR TO MY OTHER JOB WHERE I CHANGED THE TRANSMISSION FLUID WITH DEXTRON VI. THE TRANSMISSION JUST KEPT GETTING WORSE AND STARTED SLIPPING IN OTHER GEARS. AMECHANIC TOLD ME HE THOUGHT THE TRANSMISSION WAS GOING BAD AND I NEEDED TO REBUILD IT OR GET A DIFFERENT TRANSMISSION..I TOOK OUT A LOAN TO BUY A USED TRANSMISSION AND TO N BECAUSE I WORK 2 JOBS AND DIDN'T HAVE TIME OR TOOLS TO DO MYSELF WHEN THE MECHANIC PUT THE USED TRANSMISSION IN THE CAR HE SAID IT IS SLIPPING ALSO. I'M OUT $1200.00 TRANSMISSION HAS A WARRANTY BUT LABOR MONEY IS GONE PLUS I'M PAYING INTEREST ON THAT MONEY NOW. I ALWAYS CHANGED MY OIL PUT BRAKES ON TIRES WHATEVER THE CAR NEEDED I DID. I BOUGHT THE CAR NEW AND HIT HAD A 3/36000 BUMPER TO BUMPER WARRANTY. THE WHEEL BEARING WENT OUT AT 38 OR 39000 MILES THEY SAID I WAS OUT OF WARRANTY. I HAVE A 5/100000 MILE WARRANTY ON THE TRANSMISSION AND I'M 3 MONTHS AND 9000 MILES OVER I CANT IMAGINE THEY WOULD DO ANYTHING TO HELP WITH THAT SINCE THEY DIDN'T DO ANYTHING ON A $100.00 PART..VERY DISGUSTED WITH THE RELIABILITY ON THESE NEW CARS. IS THERE ANYTHING THAT CAN BE DONE ABOUT THIS PLEASE LET ME KNOW..I DRIVE ABOUT 22-25000 MILES A YEAR TO WORK.. THANK YOU *TR

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I BOUGHT MY CAR MARCH 2015 AND I HAVE HAD NOTHING BUT PROBLEMS SINCE I GOT IT. I STILL OWE $ 8000.00 ON IT AND THE GM COMPANY TOLD ME MY MOTOR IS BLOWED. MY FATHER IS A MECHANIC AND TOOK A LOOK AND SAID HE BELIEVES MY CAR JUMPED TIME BECAUSE MY WATER PUMP QUIT. MORGAN MCCLURE TOLD ME THEY WOULD FIX IT BUT IT WILL COST ME 3500 DOLLARS. I THINK ALL THESE CARS NEED TO BE TAKEN OFF ROAD AND EVERYONE WHO HAS HAD ISSUES SHOULD GET PLACED IN ANOTHER CAR.. I AM PAYING A TOTAL OF 17,000 FOR MY CAR AND ITS NOT EVEN DRIVABLE. I WILL NEVER BY ANOTHER CRUZE AND I WILL LET EVERYONE KNOW THE ISSUES SO THEY DON'T BUY ONE EARTHIER. IVE BEEN RIPPED OFF WITH THIS CAR SINCE THE DAY I BOUGHT IT . THIS IS EXACTLY WHAT HAPPENED TO MY CAR.. I DROVE MY CAR TO WORK WITH NO ISSUES. WHEN I GOT OFF WORK I CRANK MY CAR AND DROVE IT TO MORGAN MCCLURE TO GET A RESERVOIR CAP FOR MY CAR BECAUSE IT WOULDN'T TIGHTEN DOWN LIKE IT WAS STRIPPED. I CUT MY CAR OFF WENT IN TO MORGAN MCCLURE AND BOUGHT CAP. PUT IT ON AND MY CAR WOULDN'T CRANK BACK. THEY LOOKED AT CAR AND CHARGED ME $35.00 FOR LOOKING AT IT FOR 2 SECONDS TO TELL ME IT HAS NO COMPRESSION AND MY MOTOR IS BLOWED. THEY TOLD ME THEY CAN FIX IT BUT I NEED A NEW OR USED MOTOR AND IT WILL COST $3500.00.

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MY CAR HESITATE SOMETIME DURING DRIVING AT LOW SPEED OR HIGH SPEED AND THE STABILI TRAK LIGHT APPEAR, THE CHECK ENGINE LIGHT STAYS ON EVEN WHEN I HAVE REPLACED THE PART NEEDED..

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TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING 25 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE ACCELERATED INDEPENDENTLY. AS A RESULT, THE CONTACT CRASHED INTO A FENCE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AFTER THE CRASH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.

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TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING 15 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN DEPRESSED AND THE VEHICLE WOULD NOT STOP. THE CONTACT WAS ABLE TO STOP THE VEHICLE AFTER CONTINUALLY DEPRESSING THE BRAKE PEDAL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT PROVIDED. THE FAILURE MILEAGE WAS 73,000.

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