What 108 owners told NHTSA about the 2011 Cadillac Cts-v

Heated seat when turned on caught on fire, burned me & the seat has burned leather. No warnings or lamps came on. It is available for inspection upon request.

NHTSA ODI 11487718

The contact owns a 2011 Cadillac CTS. The contact stated that while driving approximately 30 -35 mph, there was a rattling noise detected from the front end of the vehicle. The brake pedal was applied but, failed to respond and crashed into a 2018 Ford. There were no reported injuries or fire. A police report was filed. The vehicle was towed to an independent lot. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 45,000.

NHTSA ODI 11450362

WHILE DRIVING ON A WINDY MOUNTAIN ROAD AT APPROX 45 MPH, GOING INTO A SHARP LEFT HAND TURN, THE STEERING WHEEL WOULD NOT TURN ANY FURTHER. IT FELT AS THOUGH THE STEERING HAD GONE OUT COMPLETELY. THIS CAUSED ME TO TRAVEL STRAIGHT INTO AN EMBANKMENT AND LAUNCH INTO THE WOODS. NO INJURIES. AIR BAGS DID NOT DEPLOY. RADIATOR WAS BENT INTO A U SHAPE. NO IDEA WHY NONE OF THE AIRBAGS DIDN'T DEPLOY

NHTSA ODI 11350850

ON 12-2-19 AT 730AM EASTERN TIME, I WAS INVOLVED IN A 55 MPH SIDE IMPACT CRASH TO THE RIGHT SIDE OF THE VEHICLE BY A SEMI TRUCK ON INTERSTATE 475 NORTH IN TOLEDO, OHIO, MILE MARKER 10, NEAR HOLLAND, OHIO. NO SIDE IMPACT AIRBAGS DEPLOYED. VEHICLE IS IN 100% EXCELLENT MAINTAINED CONDITION. NO FAULT CODES. VEHICLE STRUCTURE MAINTAINED VERY WELL FOR A HIGHWAY SPEED CRASH, HOWEVER, I HAVE A CONCUSSION FROM THE SIDE IMPACT AND NO AIRBAG DEPLOYMENT. CAR WAS TOTALLED BY THE SEMI TRUCK INSURANCE COMPANY THAT STRUCK ME.

NHTSA ODI 11289844

AFTER A 45 MINUTE DRIVE AND RETURNING HOME I PARKED MY CAR ON THE STREET IN FRONT OF MY HOME. THE CAR DROVE PERFECTLY NORMAL AS ALWAYS AND THERE WAS NO INDICATION OF ANYTHING WRONG WITH THE CAR. THERE WERE NO WARNING LIGHTS OR ANYTHING ELSE TO INDICATE A PROBLEM WITH THE CAR. I ENTERED MY HOUSE AND AS I WALKED PASTED MY KITCHEN WINDOW I COULD SEE FLAMES COMING OUT FROM UNDER THE HOOD ON THE DRIVER SIDE OF THE VEHICLE IT WAS ONLY A COUPLE OF MINUTES SINCE FROM THE TIME I ENTERED MY HOUSE. WITHIN 5 MINUTES THE ENTIRE CAR WAS ENGULFED WITH FLAMES. AFTER THE FIRE DEPARTMENT EXTINGUISHED THEN FIRE I ASKED WHAT COULD HAVE CAUSE THE FIRE. I WAS TOLD IT WAS PROBABLY AN ELECTRICAL OR A FUEL MALFUNCTION.

NHTSA ODI 11287619

2 PROBLEMS. FIRST, FOR THE RECALL FOR THE KEYCHAIN, CAN THE DEALERSHIP NOT JUST MAIL ME AND GIVE ME THE KEYCHAIN UPON ARRIVAL? MOST DEALERSHIPS SEEM TO INSIST THAT THEY HAVE TO CHECK THE VEHICLE OUT, WHICH MEANS I WOULD HAVE TO LEAVE IT OR WAIT. SECOND, SOMEONE REAR ENDED ME, TOTALING THE VEHICLE (LOS - PERHAPS AS MUCH AS $13,000, AS I DID NOT HAVE COLLISION INSURANCE. I BELIEVE THAT I MIGHT HAVE AVOIDED THE ACCIDENT, BUT HE CAME OUT OF A RIGHT REAR BLIND SPOT. I OFTEN HAD TROUBLE SEEING PEOPLE BACK THERE, AND I BELIEVE THE LARGE RIGHT REAR BLIND SPOT IS A DESIGN DEFECT. I WOULD LIKE TO KNOW IF OTHERS HAVE COMPLAINED ABOUT THE SAME THING. THE VEHICLE WAS IN MOTION, JUST COMING OFF A FREEWAY,ENDING AND CHANGING TO A SURFACE STREET, VERY BUSY ROAD, VERY BUSY TIME OF DAY. I WAS EXITING THE FREEWAY, THE OTHER CAR CUT IN AND WAS GOING STRAIGHT. THANK YOU!

NHTSA ODI 11228273

TL* THE CONTACT OWNS A 2011 CADILLAC CTS. WHILE THE CONTACT'S VEHICLE WAS PARKED WITH THE ENGINE RUNNING, A SECOND VEHICLE CRASHED INTO THE CONTACT'S VEHICLE. THE FRONT END OF THE CONTACT'S VEHICLE WAS SEVERELY DAMAGED. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO SUBURBAN CADILLAC (1810 MAPLELAWN DR, TROY, MI 48084, 248-643-0070), BUT THE CAUSE OF THE FAILURE WAS UNABLE TO BE DETERMINED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 75,000.

NHTSA ODI 11061363

TL* THE CONTACT OWNS A 2011 CADILLAC CTS. WHILE DRIVING 35 MPH, THE BRAKES MALFUNCTIONED. WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO STOP AND REAR ENDED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED TO AN UNKNOWN LOCATION. BENTLEY CADILLAC IN FLORENCE, ALABAMA 35630 WAS MADE AWARE OF THE CRASH AND STATED THAT AN INSPECTOR WOULD INSPECT THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THERE WAS NO RECALL FOR THE BRAKES OR THE AIR BAGS. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.

NHTSA ODI 11039819

TL* THE CONTACT OWNS A 2011 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 25 TO 30 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A POST. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS INJURED AND WAS TRANSPORTED TO THE HOSPITAL BY AMBULANCE. THE CONTACT DID NOT KNOW IF A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 31,000.

NHTSA ODI 10881263

TL* THE CONTACT OWNS A 2011 CADILLAC CTS. THE CONTACT STATED THAT THE REAR LIFTGATE BECAME INOPERABLE AND CLOSED INDEPENDENTLY WITHOUT WARNING. THE CONTACT SUSTAINED A HEAD INJURY THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE). THE FAILURE MILEAGE WAS 80,000.

NHTSA ODI 10733889

MY CTS WAS IN A NON GM AUTHORIZED MECHANICS SHOP HAVING OIL CHANGE AND BRAKES DONE. WHILE WORKING IN THE CAR I ASKED TO HAVE THEM LOOK AT MY REAR ASSIST CAMERA. THE CAMERA AND WIRING TO THE CAMERA WERE ACTUALLY SMOLDERING AT THIS POINT. MY MECHANIC ALSO TOLD ME THAT THE TRANSFER CASE WAS LEAKING AND THAT THE CENTRAL DRIVE SHAFT WAS BAD. MY MECHANIC REMOVED THE SMOLDERING REAR ASSIST CAMERA, PUT THE CTS BACK TOGETHER AND I DROVE IT OVER TO THE CADILLAC DEALERSHIP TO HAVE THE WARRANTY WORK DONE ON TRANSFER CASE AND DRIVE SHAFT. MY MECHANIC ALSO REPLACED THE SMOLDERING CAMERA AND GAVE IT TO ME IN A BUBBLE WRAPPED BAG ALONG WITH WIRE HARNESS. YOU CAN SEE WHERE FIRE OCCURRED ON THE CAMERA AND THE SMOLDERING WIRES. THE SERVICE MANAGER AT CROWN CADILLAC GAVE ME THE PRODUCT ALLEGATION PHONE NUMBER WHICH I CALLED AND GOT A FILE NUMBER. I INFORMED GM ABOUT THE FIRE/SMOLDERING REAR ASSIST CAMERA AND WAS TOLD BY [XXX] AT THE PRODUCT ALLEGATION DEPARTMENT THAT SINCE THE REMOVAL OF THE CAMERA WAS NOT DONE BY AN AUTHORIZED GM DEALER THAT THEY WOULD NOT COVER THE CAMERA. I ASKED HER IF IT MADE SENSE TO LEAVE A PRODUCT IN THE CAR THAT WAS ON FIRE AND SMOLDERING? THIS PRODUCT COULD HAVE BEEN SMOLDERING FOR 30 DAYS WHEN THE REAR ASSIST CAMERA QUIT WORKING. MY CONCERN IS THIS, THE CAMERA HAD BEEN SMOLDERING FOR SOME TIME. THE CAMERA WAS STILL SMOLDERING AND AT ONE POINT OBVIOUSLY WAS IN FLAMES. I BELIEVE WE DODGED A BULLET THAT THE CAR DID NOT ERUPT IN FLAMES AND DESTROYED OUR 2000 CORVETTE AND F150 PLUS THE HOUSE ITSELF AS WE HAVE AN ATTACHED GARAGE. THE CTS HAS OTHER INTERMITTENT ELECTRICAL ISSUES SUCH AS SEAT HEATERS SOMETIME WORK AND SOMETIMES THEY DON'T. THE CAR WHEN YOU TURN IT OFF WILL CONTINUE TO RUN. AGAIN INTERMITTENTLY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 10692562

TL* THE CONTACT OWNS A 2011 CADILLAC CTS. THE CONTACT STATED THAT WHILE DRIVING, THE ENGINE SEIZED AND THE BRAKES FAILED. AS A RESULT THE CAR CRASHED INTO AN EMBANKMENT. THE CONTACT SUSTAINED HEAD AND CHEST INJURIES THAT REQUIRED MEDICAL ATTENTION. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM). THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,500.

NHTSA ODI 10659647

2011 CADILLAC CTS. CONSUMER WRITES IN REGARDS TO IGNITION RECALL NOTICE. *TGW THE CONSUMER WAS INVOLVED IN AN ACCIDENT, AND HE WOULD LIKE TO KNOW, IF THE RECALL HAD ANYTHING TO DO WITH IT. *JB

NHTSA ODI 10649146

HAD JUST ACCELERATED AFTER STOPPING AT RED LIGHT, REACHING APPROX 25MPH WHEN WE HEARD A VERY LOUD GRATING METAL GRINDING SOUND. ALARMED WE IMMEDIATELY STARTED TO PULL OVER WHEN THE SIDE AIRBAGS DEPLOYED. WE WERE ABLE TO GET OUT OF THE FLOW OF TRAFFIC AND ONTO THE SIDE OF THE ROAD. WE WERE DAZED TRYING TO MAKE SENSE OF WHAT HAD HAPPENED. MY HUSBAND WAS THE DRIVER AND HAD RECEIVED A LARGE CUT ON HIS LEFT FOREARM . WE HAD OWNED THIS CTS FOR 10 WEEKS AND HAD NOT AS YET SIGNED UP FOR ONSTAR . WHILE TRYING TO STOP HIS BLEEDING I REALIZED THAT THE BLOW FROM THE AIRBAGS HAD KNOCKED MY GLASSES OFF AND I COULDN'T FIND MY CELL PHONE, I PUSHED THE ONSTAR BUTTON AND GAVE THEM OUR INFORMATION AND THEY COULD NOT HAVE BEEN MORE HELPFUL. AFTER ESTABLISHING THAT WE WERE ON THE SIDE OF THE ROAD AND OUT OF IMMEDIATE DANGER THEY ARRANGED FOR A TOW TRUCK TO TAKE US TO MEDVED CADILLAC. AS THIS WAS A SAT. WE WERE NOT ABLE TO SPEAK WITH THE REPAIR DEPT. UNTIL MON.WE WERE TOLD THAT GM HAD TO GIVE APPROVAL TO REPAIR THE VEHICLE. EIGHTEEN DAYS LATER 6/26 WE PICKED UP THE CAR AND WERE TOLD THAT THE ENTIRE CAR AND ALL SYSTEMS HAD BEEN CHECKED AND THAT IT WAS SAFE. FOUR DAYS LATER 6/30 I WAS DRIVING HOME AND HEARD A CLACKING NOISE. I STOPPED AND LOOKED AT MY TIRES THINKING I HAD A FLAT. PROCEEDED THE FEW BLOCKS TO GET HOME REALLY AFRAID TO GET BACK IN THIS CAR. WE WERE GOING TO TAKE IT BACK TO MEDVED BUT DROVE A FEW BLOCKS FROM HOME AND STOPPED AT A LIGHT. TURNED THE CORNER HEARD A LOUD METAL CLUNK, FELT IT ON THE FLOORBOARD AS WELL. HAD NO ACCELERATION TO SPEAK OF. I TURNED ON THE FLASHERS AND TRIED TO GET OUT OF TRAFFIC. WAS ABLE TO COAST HOME AND CALL ONSTAR. SPOKE TO A GM REP AT THAT TIME AND HE SAID TO HAVE IT TOWED BACK TO MEDVED.THE NEXT DAY 7/2 WE WERE TOLD THAT THE DRIVE SHAFT BOLTS HAD BEEN SHEARED OFF BUT IT WAS REPAIRED. I REFUSED THE CAR. *TR

NHTSA ODI 10622018

TL* THE CONTACT OWNS A 2011 CADILLAC CTS. THE CONTACT STATED WHILE SHIFTING GEARS IT SEIZED IN REVERSE. THE VEHICLE APPROACHED SPEEDS UP TO 80 MPH AND ONLY STOPPED AFTER HE CRASHED INTO A HOME. THERE WERE NO INJURIES. THE VEHICLE WAS NOT REPAIRED NOR WAS THE FAILURE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.

NHTSA ODI 10533623

TL* THE CONTACT OWNS A 2011 CADILLAC CTS. THE CONTACT STATED THAT WHILE ATTEMPTING TO REVERSE OUT OF A PARKING SPACE, THE VEHICLE WOULD NOT GO INTO GEAR. THE CONTACT MENTIONED THAT ONCE IT DID THE VEHICLE LUNGED FORWARD AND CRASH INTO THE SIDE OF A BUILDING. NO INJURIES WERE REPORTED AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 2,100. ..UPDATED 12/11/12 *BF THE CONSUMER STATED THE WHEN THE VEHICLE LUNGED FORWARD IT RAN INTO THE FRONT OF THE LOBBY'S GLASS WALL. THE CONSUMER THEN PUT THE VEHICLE INTO NEUTRAL, THEN REVERSE, AND BACKED UP. UPON PUTTING THE VEHICLE IN DRIVE IT ACCELERATED AGAIN AND RAN INTO THE FRONT OF THE BUILDING. THE CONSUMER'S FOOT WAS ON THE BRAKE AT ALL TIMES.THE CONSUMER TURNED THE IGNITION OFF, RESTARTED THE VEHICLE AND IT PROCEEDED TO ACT NORMAL. THE DEALER STATED THAT THE COMPUTER SHOWED THE ACCIDENT DID NOT HAPPEN THE WAY THE CONSUMER STATED. THE CONSUMER IS ATTEMPTING TO OBTAIN VIDEO RECORDINGS OF THE ACCIDENT. THE VEHICLE WAS REPAIRED. UPDATED 12/12/12 *JS

NHTSA ODI 10481123