What 169 owners told NHTSA about the 2011 Buick Lacrosse Hybrid

WHEN DRIVING OVER A BUMP OR TURNING CAR WILL SOMETIMES SHUT OFF AND THE STEERING WILL LOCK UP. *TR

NHTSA ODI 10607285

ON MORE THAN 10-15 OCCASIONS I'VE EXPERIENCED INTERMITTENT FAILURE OF THE KEYLESS IGNITION, WHEREBY THERE IS ONLY ONE CLICK AND THEN NO ABILITY TO START MY VEHICLE UNLESS I CONTINUE TO PRESS THE BUTTON WHILE TURNING OFF ANY AND ALL AC, RADIO, POWER ETC. I PURCHASED THE CAR USED 1 YEAR AGO IN EXCELLENT CONDITION BUT NOTICED THAT IT ALREADY HAD A NEW BATTERY THAT WAS INSTALLED EARLIER IN 2013.THE VEHICLE IS A 2011 AND THAT SEEMED VERY ODD. WHAT I'VE NOTICED IS THAT THE BATTERY TERMINALS CONTINUALLY CORRODE MOSTLY ON THE "POSITIVE" TERMINAL AND I'VE REMOVED AND BRUSHED THEM SEVERAL TIMES AND TIGHTEN, AND THAT SEEMS TO WORK WHEN IT JUST ABSOLUTELY WON'T START. BIG INCONVENIENCE WHEN I'M USUALLY DRESSED IN A SUIT... UNFORTUNATELY, I'VE TAKEN IT TO THREE DIFFERENT GM BUICK DEALERSHIPS OVER THE PAST MONTH AND A HALF AND IT NEVER WILL REPRODUCE THE DEFECT WHEN I'M THERE, SO THEY'VE NOT BEEN ABLE TO EVALUATE AND REMEDY. NOTICED SERVICE BULLETIN PI-0412 FOR PARASITIC DRAIN/DISCHARGE SO NOW I'LL TAKE IT TO ANOTHER DEALERSHIP TO SEE IF THEY CAN DETERMINE THE CAUSE BASED ON THIS. VERY FRUSTRATING TO NOT BE ABLE TO HAVE THIS DIAGNOSED AND CORRECTED BEFORE I POTENTIALLY FIND MYSELF TOTALLY STRANDED AWAY FROM HOME. *TR

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ATTEMPTED TO STOP FOR RED TRAFFIC LIGHT; APPLIED BRAKES BUT THEY FAILED TO STOP VEHICLE. CAR THEN ACCELERATED -- USED BOTH FEET ON BRAKE PEDAL UNSUCCESSFULLY. STEERING WHEEL LOCKED UP LAUNCHING CAR INTO VEHICLES PARKED IN A USED CAR DEALERSHIP LOT. *TR

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2011 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO VEHICLE INTEGRATED FLIP KEY SYSTEM. *SMD THE CONSUMER STATED HE NOTICED A PROBLEM WHILE DRIVING HIS MOTHER'S VEHICLE. IN ORDER TO ACTIVATE THE IGNITION, THE DRIVER MUST EXTEND THE BUICK INTEGRATED FLIP KEY. AFTER THE FLIP KEY WAS INSERTED INTO THE IGNITION, THE DRIVER MUST TURN THE BUICK INTEGRATED FLIP KEY DEVICE TO START THE VEHICLE. DURING THE PROCESS, THE DRIVER OFTEN INADVERTENTLY PLACED PRESSURE WITH HIS OR HER THUMB OR INDEX FINGER ON THE TRUNK LATCH DISENGAGEMENT SWITCH. THE SWITCH DISENGAGED THE TRUNK SECURITY LATCH. HOWEVER, THE TRUNK DID NOT OPEN, TO THE POINT WHERE IT WAS NOTICEABLE TO THE DRIVER OR PASSENGERS. HOWEVER, WHILE STOPPING, THE UN-LATCHED TRUNK INEVITABLY OPENED.

NHTSA ODI 10578744

WHILE TURNING LEFT AT A MAJOR INTERSECTION, CAR LURCHED FORWARD AND GAINED SPEED/MOMENTUM WHILE AT SAME TIME STEERING WHEEL BECAME STIFF AND VERY DIFFICULT TO TURN & DRIVER COULD NOT CONTROL THE CAR. CAR DID NOT COMPLETE THE LEFT TURN BUT RATHER CONTINUED DRIVING AS IF ALL ON ITS OWN AND CRASHED INTO A HIGH CURB ON RIGHT SIDE OF CAR. AIR BAGS DID NOT DEPLOY; FRONT CAR PARTS SIMPLY CRUMBLED AND FELL OFF; SUSPENSION WAS RUINED; CAR TIRE WAS PUNCTURED ALONG WITH THE TIRE RIM BEING CRACKED CLEAR THROUGH IN A COUPLE OF AREAS. DRIVER WAS INJURED WITH HEAD INJURY, CRACKED RIB, AND BROKEN RT. FOREARM. CAR WAS TOTALED OUT BY THE INSURANCE COMPANY. *TR

NHTSA ODI 10578613

NEW BUICK WITH LESS THAN 30,000 MILES (18 MONTHS OLD), LEFT REAR WHEEL BEARING WENT BAD AND HAD TO BE REPLACED. 48,000 (22 MONTHS OLD) BOTH RIGHT AND LEFT (AGAIN) REAR WHEEL BEARINGS BAD AND HAD TO BE REPLACED. THREE REAR WHEEL BEARINGS, LESS THAN 50,000 MILES CAR LESS THAN 2 YEARS OLD....SEEMS MORE THAN A BIT EXCESSIVE. *TR

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2011 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO ENGINE MALFUNCTION. *SMD THE CONSUMER STATED SHE WAS DRIVING DOWN THE ROAD, WHEN THE VEHICLE SHUT DOWN, THE DASHBOARD READ, ENGINE IS LOSING PRESSURE. THE VEHICLES SPEED DROPPED TO 10 MPH AND BEGAN SHAKING OUT OF CONTROL. THE CONSUMER STATED THE INCIDENT HAPPENED A TOTAL OF 4 TIMES BETWEEN JANUARY AND FEBRUARY. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE THE DEALER STATED THE WATER PUMP AND BALANCE SHAFT CHAIN NEEDED TO BE REPLACED. ON FEBRUARY 2, 2013, THE DEALER ONLY FOUND A HALF QUART OF OIL IN THE VEHICLE. THE CONSUMER TOOK THE VEHICLE TO WHERE IT WAS PURCHASED FROM AND THE ONLY THING THEY FOUND WAS MOISTURE IN CERTAIN AREAS. THE MOST RECENT INCIDENT HAPPENED ON JANUARY 6, 2014, WHERE THE CHECK ENGINE LIGHT ILLUMINATED. *JB UPDATED 03/13/14

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I RECENTLY BOUGHT A USED 2011 BUICK LACROSSE CXL. I LIKE THE CAR A LOT BUT AFTER A FEW TRIPS I NOTICED THAT MY NECK AND HEAD POSITION WAS CONSTANTLY BEING PUSHED FORWARD MAKING ME MORE AND MORE UNCOMFORTABLE. I ALSO NOTICED THAT THE HEADREST IS SO LARGE THAT IT IS DIFFICULT TO SEE BEHIND ME ESPECIALLY TO THE LEFT FOR ONCOMING TRAFFIC OR OBSTACLES. I UNDERSTAND THAT THE MANUFACTURERS WERE REQUIRED BY NHTSA TO MAKE THE HEADRESTS TOO FAR FORWARD AND TOO LARGE FOR "SAFETY" REASONS. IF SO, YOU HAVE SUCCEEDED IN MAKING MY TIME BEHIND THE WHEEL BOTH UNCOMFORTABLE AND LESS SAFE BECAUSE MY NECK IS CONSTANTLY BEING PUSHED FORWARD AND I CAN'T SEE BEHIND ME VERY WELL. I DOUBT THAT YOU WILL RESPOND OR, MORE UNLIKELY, MAKE CHANGES TO IMPROVE THIS PROBLEM BUT I HAVE TO DO SOMETHING TO EXPRESS MY OUTRAGE AT WHAT YOU HAVE DONE. *TR

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TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 50 MPH ANOTHER VEHICLE UNEXPECTEDLY CRASHED INTO THE FRONT END OF THE VEHICLE. THE VEHICLE SWERVED AND CRASHED INTO THE GUARD RAIL. THE DRIVER SUSTAINED BRUISES. A POLICE REPORT WAS FILED. THERE WERE TWO OTHER VEHICLES INVOLVED AND ONE OF THE DRIVER'S SUFFERED FROM AN UNKNOWN INJURY. THE VEHICLE WAS TOWED TO A COLLISION CENTER AND REPAIRED. THE AIR BAGS FAILED TO DEPLOY UPON IMPACT. THERE WAS ALSO DAMAGE TO THE FRONT SUB FRAME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,449.

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I NOTICED THIS PROBLEM NOT LONG AFTER GETTING CAR WHEN STOPPED IN DRIVE GOING FROM BRAKE TO GAS CAR SEEMS TO ACT LIKE ITS ON OIL SLICK THEN CATCHES ON WITH A SUDDEN JERK. IT WILL ALSO WHEN GOING FROM GAS TO BRAKE EVEN ON INCLINE WILL LUNGE FORWARD IT ALSO WILL JUST SUDDENLY SPEED UP WITH OUT ANY ACCELERATION ITS LIKE THE CAR IS IN CRUISE CONTROL. I HAVE HAD CAR IN SEVERAL TIMES AND ALWAYS THEY CANT TELL ME ANYTHING I'M NOT THE ONLY PERSON WHO NOTICES THIS ANYONE WHO IS IN CAR ASKS WHAT WAS THAT OR WHAT JUST HAPPENED. *TR

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TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DECELERATING, THE VEHICLE SUDDENLY ACCELERATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND AGREED TO SEND A ENGINEER TO INSPECT THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 24,000. *TR

NHTSA ODI 10514263

BACKING INTO PARKING SPACE WHEN BRAKES FAILED. NO PRIOR WARNING OR FAILURE LIGHTS EVER CAME ON. *TR

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TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS OVER A BUMP, A LOUD KNOCKING NOISE CONTINUOUSLY EMITTED FROM THE FRONT PASSENGER'S SIDE. THE FAILURE OCCURRED WHENEVER ENCOUNTERING UNEVEN ROAD SURFACES OR BUMPS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE FAILURE WAS CONTRIBUTED TO THE FRONT END SUSPENSION AND THE VEHICLE PERFORMED AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.

NHTSA ODI 10502441

BLIND SPOT WARNING SYSTEM (BSWS) INOPERATIVE QUE ON VEHICLE MULTI FUNCTION INFORMATION DISPLAY (MFID), LOCATED BEHIND THE STEERING WHEEL IN A 3"X4" AREA IS INADEQUATE. THE BSWS ON THIS VEHICLE IS VERY SUSTAINABLE TO ROAD SPRAY DURING RAIN EVENTS THAT RENDERS THIS SYSTEM INOPERATIVE. THE ISSUE IS IN THE WARNING THAT IS DISPLAYED TO THE DRIVER WHEN THIS OCCURS. THE MESSAGE DISPLAYED IS ONLY SHOWN FOR APPROXIMATELY 5 SECS, THEN IS REMOVED WITHOUT ANY DRIVER ACTION ACKNOWLEDGEMENT . NO ICON IS SHOWN TO REMIND DRIVERS OF ACTIVE MESSAGES. IF THIS MESSAGE IS MISSED, THE DRIVER IS NOT AWARE THAT THIS SYSTEM IS INOPERATIVE. ALSO, THERE IS NO MESSAGE TELLING THE DRIVER WHEN THIS SYSTEM BECOMES OPERATIONAL AGAIN. TWO POSSIBLE OUTCOMES. 1. THE DRIVER DOES NOT BELIEVE IN THE SYSTEM, LOSING THE BENEFIT OF THIS VALUABLE SYSTEM, ESPECIALLY IN THIS VEHICLE MODEL WITH ITS LARGE BLIND SPOTS, OR 2. THE DRIVER BELIEVING IN THE SYSTEM AND TURNS INTO TRAFFIC, NOT REALIZING THAT THE SYSTEM HAS BECOME INOP AND UNAWARE BECAUSE OF THE MISSED MESSAGE ON THE MFID. THESE ARE BASIC HUMAN FACTORS ISSUES THAT HAVE BEEN DEALT WITH IN THE AVIATION INDUSTRIES FOR YEARS. THE INDUSTRY NEEDS TO ADDRESS THESE TYPES OF ISSUES AS WE CONTINUE TO INCREASE OUR RELIANCE ON AUTOMATION IN THESE VEHICLES. THE LACK OF A STANDARD AND STANDARDS BETWEEN MANUFACTURERS WILL BECOME A SIGNIFICANT PLAYER IN COMING YEARS. *TR

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TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT AFTER EXITING HIS VEHICLE AND COMING BACK A FEW MOMENTS LATER, HE NOTICED THAT THE TRUNK WAS OPEN. THE CONTACT BELIEVED THE TRUNK RELEASED ON THE REMOTE KEY WAS VERY SENSITIVE AND RELEASED THE TRUNK WHILE HE WAS AWAY. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED HIM THAT THEY WOULD LOOK INTO THE MATTER. ALSO, THE VEHICLE WAS TAKEN TO THE DEALER AND THEY ADVISED HIM THAT THEY WOULD ORDER TWO NEW REMOTES. THE FAILURE MILEAGE WAS APPROXIMATELY 50. THE CURRENT MILEAGE WAS APPROXIMATELY 20,000....UPDATED 01/04/13 *BF THE DEALER REPLACED BOTH REMOTES. HOWEVER, THEY STATED THE REMOTES WOULD PROBABLY CONTINUE TO EXHIBIT THE EXACT SAME PROBLEM, AS THE NEW REMOTES, AS THEY ARE IDENTICAL TO THE OLD ONES.

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TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT WHILE PARKED HE ATTEMPTED TO START THE VEHICLE BUT THE IGNITION FAILED TO START. THE VEHICLE WAS TOWED TO A DEALER WHO UNABLE TO DIAGNOSED THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 24,000 AND THE CURRENT FAILURE MILEAGE WAS 30,000. THE VIN NUMBER WAS UNAVAILABLE.

NHTSA ODI 10484495

WHEN TURNING LEFT AT A TRAFFIC LIGHT, MY CAR LOST POWER AND I WASN'T SURE I WAS GOING TO MAKE IT AROUND THE CORNER. AFTER A FEW SECONDS MY CAR REGAINED POWER. 45 MINUTES LATER, I MADE A RIGHT TURN INTO HEAVY TRAFFIC AND THEN FELT A SUDDEN LURCH. I LOOKED IN THE REAR VIEW MIRROR AND SAW THAT MY TRUNK HAD POPPED OPEN. I MANAGED TO GET OFF THE HIGHWAY, PARKED THE CAR AND TURNED OFF THE IGNITION. I GOT OUT, CLOSED THE TRUNK, GOT BACK IN THE CAR, AND FASTENED MY SEATBELT. BEFORE I COULD CLOSE THE DOOR, THE TRUNK POPPED OPEN AGAIN. THIS OCCURRED THREE TIMES BEFORE THE TRUNK FINALLY STAYED CLOSED. A FEW MINUTES LATER, I PARKED THE CAR, OPENED THE DOOR, STARTED TO GET OUT AND THE WARNING CHIME SOUNDED. I GOT BACK IN AND SAW THAT THE ON THE CONSOLE SHIFT LEVER THAT INDICATES YOUR CAR IS IN PARK WAS LIT UP EVEN THOUGH THE CAR WAS TURNED OFF. IN ORDER TO GET THE LIGHT TO GO OFF, I HAD TO RESTART MY CAR AND THEN TURN IT OFF AGAIN. NEXT I PUSHED THE ONSTAR PHONE BUTTON AND ASKED TO CALL MY HOME. I GOT A BUSY SIGNAL. I CALLED A SECOND TIME AND MY HUSBAND AT THE NUMBER I WAS CALLING, HEARD ME TELLING ONSTAR CALL MY HOME' BUT I COULDN'T HEAR HIM TRYING TO TALK TO ME. ALL OF THESE THINGS HAPPENED WITHIN 1 1/2 HOURS. THE NEXT DAY, I FOUND THAT I COULD NOT LOCK THE DOOR BY TOUCHING THE LOCK SPOT ON THE OUTSIDE DOOR HANDLE. THEN I COULD NOT UNLOCK THE CAR DOOR BY PULLING ON THE DOOR HANDLE WHEN THE KEY WAS IN MY POCKET. I HAVE HAD THE CAR FOR 1 YEAR AND EIGHT MONTHS AND THE DRIVER'S MEMORY SEAT HAS OFTEN LOST ITS MEMORY. SOMETIMES JUST ONE BUTTON BUT MOST OF THE TIME BOTH BUTTONS. PRIOR TO THIS I HAD BEEN HAVING TROUBLE WITH MY TRUNK. I'D LEAVE MY CAR PARKED IN A PUBLIC PARKING LOT AND COME OUT TO FIND MY TRUNK WIDE OPEN. ON MAY 3RD THE GM DEALER REPLACED A PART HOPING TO FIX THIS PROBLEM. *TR

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FRONT LEFT TIRE AND RIM CAME OFF. SPOKE OF THE WHEEL REMAINED. LEFT REAR TIRE BLEW. FRAGMENTS FROM LEFT FRONT WHEEL PIERCED TIRE. POLICE REPORT 31-798-12... UPDATED 11/07/12 *BF

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TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT THE AIR BAG LIGHT ILLUMINATED WHEN THE FRONT PASSENGER SEAT WAS OCCUPIED, INDICATING THAT THE AIR BAG WAS NOT FUNCTIONING. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSIS. THE DEALER CONTACTED TECHNICAL SUPPORT, WHO INSTRUCTED THE DEALER NOT TO MODIFY THE VEHICLE BECAUSE IT WAS DESIGNED TO ONLY RECOGNIZE CERTAIN WEIGHTS OF INDIVIDUALS. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 11,290. UPDATED 8/31/12 *CN THE CONSUMER STATED THE MANUFACTURER WAS NOTIFIED AND REPORTED THE VEHICLE OPERATED AS DESIGNED. UPDATED 09/11/2012 *JS

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THE POSTS ON THE FRONT RIGHT AND LEFT SIDE RESTRICT VISIBILITY TO A SERIOUS DEGREE. BECAUSE OF THE POST ON THE FRONT RIGHT SIDE OF THE CAR BLOCKING VISIBILITY I HAVE HAD NEAR MISSES, AND ACTUALLY CAUSED ME TO HIT A CURB AND GET A FLAT TIRE. OTHER TIMES I HAVEN'T SEEN PEOPLE ON THE RIGHT SIDE OF MY CAR. THE POST AND MIRRORS SIZE AND LOCATION MAKES IT A VERY DANGEROUS. *TR

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TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING 5 MPH AND ATTEMPTING TO TURN INTO AN INTERSECTION, ANOTHER VEHICLE JUMPED THE MEDIUM AND CRASHED INTO THE DRIVER SIDE OF THE CONTACT'S VEHICLE. THE CONTACT MENTIONED THAT NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED AND THE DRIVER SUSTAINED INJURIES TO THE NECK, BACK AND LEG. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE AIR BAG SYSTEM WAS PERFORMING UP TO STANDARDS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE WHO ADVISED THE CONTACT THAT THEY WOULD SEND AN ENGINEER TO FURTHER INVESTIGATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 15,000. UPDATED 8/23/12 *CN THE CONSUMER STATED THAT THE SENSORS DID NOT NOTIFY ONSTAR AS IT WAS DESIGNED TO DO EVEN IF THE AIRBAGS DO NOT DEPLOY. GENERAL MOTORS FOUND THERE WAS NO DEFECT WITH THE AIRBAGS. UPDATED 09/06/2012 *JS

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SUDDEN AND UNEXPECTED ACCELERATION DURING A LOW SPEED (<5 MPH) TIGHT LEFT HAND TURN. FIRST INCIDENT RESULTED IN CRASH AGAINST HOUSE WALL, DAMAGE TO VEHICLE. VEHICLE REPAIRED BELOW INSURANCE DEDUCTIBLE, NO DAMAGE TO STRUCTURE. SECOND INCIDENT IN A PARKING LOT, ON OR ABOUT MAY 16, 2012, ABLE TO STOP VEHICLE WITH NO CRASH. THIRD INCIDENT OCCURRED AT NEIGHBORS HOUSE JUNE 26, 2012, CAUSING CRASH. DAMAGE TO VEHICLE AND GARAGE DOOR. ALL INCIDENTS OCCURRED WHEN LIFTING FROM ACCELERATOR PRIOR TO STEPPING ON THE BRAKE TO SHIFT INTO REVERSE (VEHICLE STILL IN DRIVE, NO BRAKING). AFTER 3RD INCIDENT VEHICLE WAS DRIVABLE BUT WAS TOWED TO THE SELLING/SERVICING BUICK DEALER. VEHICLE IS STILL BEING INVESTIGATED BY DEALER. CONDITION DOES NOT OCCUR EVERY TIME IN THE SAME TIGHT LEFT HAND TURN. TYPE OF TURN IS 90 DEGREES IN DRIVEWAYS TO SIDE LOADING GARAGES AND INTO PARKING SPACES. *TR

NHTSA ODI 10463391

WHILE DRIVING VEHICLE, VEHICLE ELECTRONICS WENT INOPT WHILE CRUISING DOWN HIGHWAY AT 60 MPH. SPEEDOMETER, INSTRUMENT CLUSTER, TURN SIGNALS, NAVIGATION AND RADIO WERE ALL INOPT. *TR

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I PURCHASED THIS VEHICLE A FEW MONTHS AGO AND HAVE HAD TWO NEAR MISSES. BOTH INVOLVING A PERSON AS I WAS TURNING A CORNER. THE DRIVER HAS A HUGE BLIND SPOT (14") BETWEEN THE WINDSHIELD AND SIDE WINDOW GLASS WHICH INTEFERS WITH SEEING. IN ADDITION, THIS BLIND SPOT IS CLOSE TO THE DRIVER, MAKING IT MUCH WORSE. *TR

NHTSA ODI 10438513

HAVE HAD CONTINUED PROBLEMS WITH ADJUSTABLE STEERING WHEEL LOCKING MECHANISM THE DEALER HAS ADVISED THAT IT "IS THE WAY IT IS" RETURNED MULTIPLE TIMES . I WAS TO FIND A MAJOR SERVICE REPAIR ON LINE ABOUT THE PROBLEM AND CALLED THE DEALERSHIP. IT WAS THEN SUPPOSED TO BE REPAIRED...BUT WITHIN 5 MILES OF OUR HOME ON A TWISTING ROAD THE STEERING WHEEL BECAME DISCONNECTED FROM THE LOCKING DEVISE!!!! I WAS TO LOOSE CONTROL OF THE CAR DUE TO THE WAY IT HAPPENED...WITHOUT ANY WARNING AND LOST CONTROL WENT OFF THE ROAD. I WILL NOT DRIVE THE CAR..($40,000 +) DUE TO THE WAY IT IS NOW. THE DEALERSHIP..GM..WILL BE SENDING A TOW TRUCK TO RE SERVICE THE PROBLEM TODAY...(IF THE SAFETY PROBLEM IS CORRECTABLE ) THIS HAS BEEN A ON GOING PROBLEM AND DEALERSHIP SAYS 'THIS IS THE FIRST TIME WE HAVE SEEN SUCH A PROBLEM" (IF SO..WHY A SERVICE BULLETIN HAS BEEN ISSUED ..NHTSA 10038705..REFF PI-0462..? THE DEALERSHIP AND OR GM DID NOT STRESS THE SAFETY CONCERNS OF THIS PROBLEM. EVERYTHING ELSE ON THIS CAR HAS WORKED 100%...WITH EXCEPTION OF THE LOSS OF STEERING CONTROL AFTER SERVICING AFTER THE SERVICE WAS PERFORMED FOR THIS CONDITION. *TR

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