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What 169 owners told NHTSA about the 2011 Buick Lacrosse Eassist

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (169)Crash / fire / injury (18)Electrical system (32)Engine (30)Suspension (27)Visibility & wipers (23)Transmission & drivetrain (19)Brakes (18)Steering (12)Airbags (11)Electronic Stability Control (esc) (9)Seats (9)

1 of 169 complaints match · Seats · crash/fire/injury only · clear filters

Sep 4, 2015Seats1 injury

TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT THE HEAD RESTRAINT MOVED FORWARD. AS A RESULT, THE CONTACT SUSTAINED NECK AND SHOULDER INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.

NHTSA ODI 10761667

Working with the data? Download all 169 complaints as CSV · fetched from NHTSA July 27, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2011 Buick Lacrosse Eassist verdict →