What 307 owners told NHTSA about the 2011 BMW X5

To Whom It May Concern. Please help me on this. I purchased a BMW x5 that needed recalls installed at the BMW dealer. I purchased the vehicle, performed routine preventative maintenance, new tires, new brakes, full detail, shampooed the interior, and full wash, etc. When I took my BMW to the dealer, the BMW dealer installed the recalled items, but did not install or replace the defective FRM footwell module that controls the electric windows, signals, headlights, emergency flashers, and all the interior lights. Per BMW service manager, this FRM is defective from the factory because the FRM does not have a relay or fuse disconnect that protects the FRM from current surges or spikes. The manner and area that this FRM was mounted into the BMW x5 chassis makes this FRM electronic module highly susceptible to being damaged or become defective due to no fault of the vehicle driver or owner. Shame on BMW for not standing behind the quality of their vehicles. I have spent a considerable amount of money, close to one thousand dollars on the diagnosis and repair of footwell module FRM on my 2011 BMW x5 vehicle. Please intervene on my behalf, hundreds of other BMW x5 owners have also been fraudulently sold defective parts and vehicles. BMW knows this is a major safety issue, yet BMW will not issue a recall until NHTSA, NTSB, or another government entity forces BMW to do the right thing. Shameful. Please intervene on our behalf. Respectfully, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11550536

DRIVESHAFT FEELS LIKE ITS FAILING IVE READ FORUMS ABOUT AIRBAGS BEING A SAFETY ISSUE

NHTSA ODI 11390933

UPON DRIVING THE AIRBAG LIGHT CAME ON AND SAID IT WAS NOT RECOGNIZED SEAT BELT INDICATOR CAME ON ALSO SEND A PHOTO

NHTSA ODI 11372275

TL* THE CONTACT OWNS A 2011 BMW X5. THE CONTACT STATED THE VEHICLE WAS EMITTING A BURNING ODOR COMING FROM BOTH INSIDE AND OUTSIDE OF THE VEHICLE WHEN DRIVING. THE CONTACT STATED THAT AFTER STOPPING THEN ATTEMPTING TO ACCELERATE THE VEHICLE, THE VEHICLE WOULD HESITATE. IN ADDITION, THE VEHICLE JERKED WHEN TURNING OR DECELERATING. ON A SEPARATE OCCASION, THE AIR BAG WARNING LIGHT FLASHED. THE VEHICLE WAS TAKEN TO THE DEALER (ROADSHOW BMW, ADDRESS: 405 N GERMANTOWN PKWY #6207, CORDOVA, TN 38018, PHONE: (901) 365-2584) WHO INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 16V746000 (FUEL SYSTEM, GASOLINE), AS WELL AS, THE RECALLS FOR THE AIR BAGS AND ENGINE (NHTSA CAMPAIGN NUMBERS UNKNOWN). THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE APPROXIMATE FAILURE MILEAGE 190,000.

NHTSA ODI 11328543

ONE WEEK AFTER I PURCHASEED BMW X5, THE AIRBAG LIGHT SWITCHED ON MY DASHBOARD WHILE I WAS DRIVING ON HIGHWAY AND IGOT A MASSAGE SAYING"FAULT IN PASSENGER RESTRAINT SYSTEM AFFECTING AIRBAG, BELT TENSIONER OR BELT FORCE LIMITER. CONTINUE TO WEAR SEAT BELT. PLEASE CONTACT THE NEAREST BMW CENTER."AS MY CAR HAS BEEN AFFECTED BY THE RECALL, A BMW DEALER WILL FIX THE AIRBAG PROBLEM FREE OF CHARGE. MY BMW DOESN'T HAVE TO HAVE AN EXISTING WARRANTY TO BE COVERED BY A RECALL. TODAY 1/27/2020 I WENT TO THE BMW DEALER IN EDISON FOR THE RECALL, AFTER 6 HOURS I RECEIVED THE CAR AND THE AIRBAG LIGHT STILL ON ???? I ASKED THE EMPLOYEE WHY THE AIRBAG STILL ON? HE ANSWERED ME " WE CHANGED THE PARTS BUT TO TURNE THIS LIGHT OFF YOU WILL PAY FOR IT " I ASKED HOW MUCH? HE SAID AROUND $400??? I DIDN'T AGREE AND LEFT THE DEALER WITH THE AIRBAG LIGHT ON. THE CONCLUSION, THEY DON'T WANNA DO IT FOR FREE!!!!, I'M DRIVING MY CAR WITHOUT PASSENGER SIDE AIRBAG????

NHTSA ODI 11302404

THE PASSENGER SEAT WEIGHT OCCUPANCY SENSOR INTERMITTENTLY WORKS. I AM CONCERNED IF IT IS NOT WORKING PROPERLY, THE AIRBAG MAY NOT DEPLOY PROPERLY. ALSO, THE SEAT BELT WARNING LIGHT CHIMES EVEN THOUGH THE SEAT IS NOT OCCUPIED.

NHTSA ODI 11277430

ME AND MY KIDS WERE DRIVING OUR 2011 BMW X5, WE WENT TO A FULL STOP ON THE FREEWAY, A SEMI WAS DRIVING TOO FAST BEHIND US, THE SEMI WAS ON ITS WAY TO CRUSHING ME AND MY THREE DAUGHTERS IN THE CAR. WE TRIED TO MOVE OUT OF ITS WAY AND CRASHED IN THE CAR INFRONT OF US AS THERE WAS NO PLACE TO GO. THE ONE SECOND DECISION WAS THE TOUGHEST DECISION I HAD TO TAKE IN MY LIFE, EITHER THE SEMI IS GOING TO KILL US ALL I I CAN CRASH IN THE CAR FRONT OF US TO AVOID DEATH, WE WERE RELYING ON THE AIRBAG TO SAVE OUR LIFE, THE AIRBAG DIDN'T DEPLOY, ACCIDENT OCCURRED ON JULY 17TH. THANKFULLY THE AIRBAG DID NOT DEPLOY OR WE WOULD'VE BEEN ALL DEAD FROM THE DEFECTIVE BMW AIRBAG, YESTERDAY (JULY 31ST) WE RECEIVED A LETTER FROM THE DMV THAT WE NEED TO CONTACT BMW TO REPLACE THE DEFECTIVE AIRBAG. WHAT IF THE AIRBAG DEPLOYED THAT DAY? HOW MUCH IS A HUMAN LIFE WORTH? WE PURCHASED A BMW TO PROTECT US DURING AN ACCIDENT AND WE FEEL CHEATED. WE WOULD'VE ALL LOST OUR LIVES. THE CAR HAS BEEN TOWED AND SITTING IN OUR DEIVEWAY. IT'S INOPERABLE AND THE AIRBAG HASN'T DEPLOYED. WE ARE SCARED TO EVEN GO INSIDE THE CAR TO GRAB OUR THINGS BECAUSE WE DON'T WANT THE AIRBAG TO DEPLOY. SOMEONE NEEDS TO DO SOMETHING ABOUT THIS. IMMEDIATELY. MY DAUGHTERS ARE SCARED TO RIDE INSIDE A CAR, AND I'M SCARED TO DRIVE AGAIN. THERE HAS BEEN 24 REPORTED DEATHS FROM TAKATA, WE COULD'VE BEEN NUMBER 29.

NHTSA ODI 11240850

THE PASSENGER RESTRAINT LIGHT IS ON. DEALER REPORTS THERE IS A FAULT STORED FOR THE PASSENGER SIDE SEAT MAT. I UNDERSTAND THAT BMW HAS HAD RECALLS FOR THIS PROBLEM IN PREVIOUS MODEL YEARS.

NHTSA ODI 11208893

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 BMW X5. THE CONTACT STATED THAT THE VEHICLE WAS TOWED TO A DEALER (BMW 6655 COLISEUM BLVD, ALEXANDRIA, LA 71303 (318) 445-6678) TO BE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 19V017000 (AIR BAGS). AFTER THE RECALL REMEDY WAS PERFORMED, THE VEHICLE WAS TOWED BACK TO THE CONTACTS RESIDENCE HOWEVER THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED ALONG WITH A NOTE FROM THE DEALER INDICATING THAT THE ENGINE WAS AT A 50% CAPACITY AND THAT THE VEHICLE NEEDED TO BE RETURNED AT THE DEALER. THE CONTACT CALLED THE SAME DEALER WHEN IT WAS INFORMED THAT THE DRIVE SHAFT NEEDED TO BE REPLACED UNDER AN EXTENDED WARRANTY BUT AFTER CALLING ON A LATER TIME THE DEALER THEN INFORMED THE CONTACT THAT THEY WOULD BE RESPONSIBLE FOR THE COST OF REPAIRS. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY WOULD INVESTIGATE THE ISSUE HOWEVER THEN DECLINED TO COVER ANY REPAIR COSTS. THE FAILURE MILEAGE WAS 107,000.

NHTSA ODI 11207321

TAKATA RECALL. WE HAVE A TERRIBLE TRACK RECORD WITH THE TWO LOCAL DEALERS, AS THEY DO NOT DO WORK THAT THEY SAY THEY DO. THEY ALSO MAKE IT VERY DIFFICULT TO GET CARS INTO SERVICE AND BACK AGAIN. I DO NOT WANT TO DEAL WITH THEM AGAIN. THEY HAVE ZERO RESPECT FOR THE LAW, THE CAR SHOWS THE "AUDI AUTO ACCELERATE PROBLEM" WHEN COMING OFF THE FREEWAY AND I PARKING LOTS. THE CAR WAS DELIVERED IN A STATE WHERE IT COULD NOT BE DRIVEN ON THE STREET LEGALLY, AND THEY HAD THE GALL TO DEMAND THAT WE SIGN A WAIVER WHICH WE DID TO DO. THEY HAD TO FIX THE LEGAL ISSUES THE CAR HAD.

NHTSA ODI 11190371

THE PASSENGER OCCUPANCY SENSOR IS DEFECTIVE AND CHIMES CONTINUOUSLY WHEN UNOCCUPIED. THE ONLY WAY TO DISARM THE CHIME IS TO BUCKLE THE PASSENGER SEAT BELT WHICH ACTIVATES THE PASSENGER AIRBAGS. SINCE THIS VEHICLE CURRENTLY HAS SEVERAL AIRBAG RECALLS ON IT, THE DEFECTIVE OCCUPANCY SENSOR CREATES A DANGEROUS SITUATION FOR MYSELF AND OTHER OWNERS OF THIS SAME MAKE AND MODEL.

NHTSA ODI 11132179

I HAVE RECEIVED SEVERAL LETTERS ABOUT THE AIRBAG RECALL IN THE PAST YEAR A COUPLE OF MONTHS AGO JACKIE COOPER OF EDMOND OK SAID THEY HAD THE PART I TOOK MY X5D IN FOR 3 DAYS BUT WHEN I PICKED IT UP THEY HAD NOT REPLACED EITHER AIRBAG. I RECEIVED ANOTHER NOTICE PARTS ARE AVAILABLE BUT THE DEALERSHIP SAYS THEY ONLY HAVE THE DRIVERS SIDE BAG PARTS!

NHTSA ODI 11044075

RECALL HAS BEEN IN AFFECT SINCE MAY 2016 AND I STILL HAVE NOT RECEIVED A PASSENGER AIR BAG MAY 25, 2016 | RECALL CAMPAIGN NO. 16V-364. I'VE BEEN TO TWO LOCAL DEALERSHIPS AND ADDED MY NAME TO A LIST BUT NOTHING.

NHTSA ODI 11044273

TAKATA RECALL I HAVE RECEIVED TWO NOTICES CONCERNING THIS SITUATION OVER A YEAR PERIOD, WHEN I CONTACTED BMW OF MANHATTAN AFTER THE FIRST NOTICE THEY SAID THEY WOULD CONTACT ME ONCE PARTS ARE RECEIVED. IT'S BEEN WELL OVER A YEAR NOW AND I HAVE RECEIVED YET ANOTHER NOTICE, STILL NO REPLACEMENT OF NEW AIRBAGS.

NHTSA ODI 11042279

TAKATA RECALL: I CALLED THE WAYNE, NJ BMW DEALERSHIP MULTIPLE TIMES TO REPLACE THE AFFECTED TAKATA INFLATORS AIRBAGS. WAYNE BMW DEALERSHIP STATED THEY WERE UNABLE TO REPLACE TAKATA INFLATORS AIRBAGS.

NHTSA ODI 11040960

TAKATA RECALL IT'S BEEN A COUPLE YEARS SINCE THE RECALL WAS ANNOUNCED AND EVERY TIME I CALL THE DEALERSHIP THEY TELL ME THERE ARE NO PARTS. NOW TAKATA HAS FILED FOR BANKRUPTCY. THIS IS GETTING ABSURD. WHAT CAN I DO TO GET THIS FIXED?

NHTSA ODI 11040810

THERE HAS BEEN A RECALL ON THE FRONT AIRBAG AND I'VE HAD A REQUEST TO FIX IT FOR OVER A YEAR NOW. BMW KEEPS TELLING ME THEY DON'T HAVE THE PARTS IN. IT IS FRUSTRATING THAT THIS IS A SAFETY CONCERN AND BMW IS NOT PROVIDING THE PARTS TO FIX THIS.

NHTSA ODI 11031718

TL* THE CONTACT OWNS A 2011 BMW X5. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 16V071000 (AIR BAGS) AND 17VV138000 (POWER TRAIN); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (GLOBAL IMPORTS BMW IN ATLANTA, GEORGIA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11030149

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BAYSIDE BMW DEALER, LOCATED ON 266 EAST SHORE RD, GREAT NECK, NY 11020, WHERE IT WAS INFORMED THE REMEDY PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE. PART DISTRIBUTION DISCONNECT.

NHTSA ODI 11020361

OVER ONE YEAR THERE ARE 3 RECALL INCOMPLETE WITH MY CAR: 1. FEB 05, 2016 NHTSA RECALL NUMBER16V071, DRIVER'S FRONT AIR BAG 2. MAY 13,2016 NHTSA RECALL NUMBER16V311 FRONT DRIVESHAFT 3. OCT 13,2016 NHTSA RECALL NUMBER16V746 IN-TANK FUEL PUMP

NHTSA ODI 11020384

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V364000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED STEVENS CREEK BMW (LOCATED AT 4343 STEVENS CREEK BLVD, SANTA CLARA, CA 9505 (800) 298-1501) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11020432

TAKATA AIRBAG RECALL AFTER RECEIVING NOTIFICATION IN THE MAIL REGARDING THE TAKATA AIRBAG RECALL FOR OUR 2011 BMW X5 DIESEL, WE HAVE REPEATEDLY AND UNSUCCESSFULLY TRIED TO SCHEDULE A REPAIR FOR OUR VEHICLE AT OUR LOCAL SERVICE CENTER (BMW OF SEATTLE). WE WERE INFORMED WE WERE NOT A PRIORITY AND MIGHT NEVER GET THE PROBLEM FIXED DUE TO OUR PRIORITY LEVEL.

NHTSA ODI 11019798

TL* THE CONTACT OWNS A 2011 BMW X5. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 16V071000 AND 16V634000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (ADVANTAGE BMW IN HOUSTON, TEXAS) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11016490

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HABBERSTAD BMW OF BAY SHORE, NEW YORK WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11016188

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V071000 (AIR BAGS) AND 16V746000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AT 540-342-3733 AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11014597